Troubleshooting a project tool login problem | Learn Danish in English

Danish lesson set in a contemporary Copenhagen everyday setting: At work, two adults troubleshoot a project tool login problem and decide what to send to support if it continues..

EN → DA / Level: A2

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About This Lesson

Use Troubleshooting a project tool login problem to practice Danish conversation, pronunciation, vocabulary, grammar, and quizzes.

Dialogue

A

Jeg kan ikke logge ind på projektværktøjet.

yai kan EG-uh LOG-uh en poh proh-YEGT-vairk-TOY-uh. I cannot log in to the project tool.
B

Hvilken fejlmeddelelse kan du se?

VEL-kuhn FYLE-meh-thEL-suh kan doo seh? What error message do you see?
A

Der står, at min session er udløbet.

dair stohr, eh meen seh-SHUN air ood-LOH-buhd. It says my session has expired.
B

Prøv at lukke browseren, og åbn den så igen.

PRUHV eh LOG-uh BROW-suh-n, oh OH-buhn den soh ee-GEN. Try closing the browser, then open it again.
A

Hvis det stadig ikke virker, skal jeg så kontakte support?

ves deh STAY-lee EG-uh VIR-guh, sgal yai soh kon-TAHG-duh soo-PORT? If it still fails, should I contact support?
B

Send dem fejlmeddelelsen og det, du har prøvet.

sen dem FYLE-meh-thEL-suhn oh deh, doo ha PRUHV-uhd. Send them the error message and what you tried.
A

Jeg genstarter browseren først.

yai GEN-sdah-duh BROW-suh-n FURST. I will restart the browser first.
B

Sig til, hvis du stadig har brug for hjælp.

see TEEL, ves doo STAY-lee ha broo foh YELB. Tell me if you still need help.

Sentence explanations

  1. Jeg kan ikke logge ind på projektværktøjet.

    I cannot log in to the project tool.

    Jeg
    I
    kan ikke
    cannot
    logge ind
    log in
    projektværktøjet
    the project tool
    More detail

    Jeg means “I” here: it is the first-person singular subject pronoun. Danish subject pronouns include jeg “I,” du “you” (singular), and han/hun “he”/“she.” kan ikke expresses inability: kan is the present-tense form of kunne “can, be able to,” and ikke negates it. After a modal verb such as kan, the following lexical verb normally appears in the infinitive without at. Compare: Jeg kan logge ind — “I can log in”; Jeg kan ikke logge ind — “I cannot log in.” Here the fixed translation supports inability, not merely a refusal. logge ind means “log in.” logge is the infinitive of logge, and ind contributes the direction or state “in.” Together they form a reusable verb construction. Example: Hun logger ind på kontoret. — “She logs in to the office.” In the fixed sentence, logge stays in the infinitive because it follows kan. projektværktøjet means “the project tool.” It is a compound noun: projekt specifies the type or purpose, while værktøj means “tool.” The ending -et marks the definite singular form of neuter værktøj: et værktøj — “a tool,” værktøjet — “the tool.” The compound is written as one word, and the definite ending appears at the end: projektværktøjet. Together, Jeg kan ikke logge ind på projektværktøjet means “I cannot log in to the project tool.” The pattern Jeg kan ikke + infinitive is reusable for saying that the speaker is unable to perform an action. på links logge ind with the service or system being accessed here.

  2. Hvilken fejlmeddelelse kan du se?

    What error message do you see?

    Hvilken
    which
    fejlmeddelelse
    error message
    kan du
    can you
    se
    see
    More detail

    Hvilken means “which” here and asks the listener to identify one option from several possible error messages. It is the common-gender singular form. Compare hvilket with a singular neuter noun and hvilke with plural nouns; the choice depends on the noun, not on the person being asked. Example: Hvilket problem har du? — “Which problem do you have?” fejlmeddelelse is “error message.” It is a compound noun: fejl means “error” and meddelelse means “message,” but the complete compound is the useful form here. Its common-gender singular form is indefinite; a definite form is fejlmeddelelsen, “the error message.” Example: Jeg læser en fejlmeddelelse. — “I am reading an error message.” kan du combines the modal verb kan with the pronoun du. kan is the present-tense form of kunne, “can” or “be able to,” and it does not change for person or number in the present tense. In this question, du is the person being asked, and the modal asks about the person’s ability or possibility. Danish questions commonly place the finite verb before the subject: Kan du ...? — “Can you ...?” se means “see.” After the modal kan, it appears in the infinitive without at: kan se, “can see.” The same verb can be used in other forms, such as ser for present tense: Jeg ser en fejlmeddelelse. — “I see an error message.” Together, Hvilken fejlmeddelelse asks which error message is being identified, and kan du se asks what the listener is able to see. The whole sentence is therefore: “What error message do you see?”

  3. Der står, at min session er udløbet.

    It says my session has expired.

    Der står
    It says
    min
    my
    session
    session
    udløbet
    expired
    More detail

    Der står is a fixed Danish way to report written information, such as text on a screen. Here it means “it says” or “it reads.” The form står is the present tense of stå (“stand”), but this expression is not describing a person physically standing. Example: Der står “Lukket”. — “It says ‘Closed.’” min means “my” before a singular common-gender noun. Danish possessive forms distinguish the noun’s grammatical number and gender: min with common gender singular, mit with neuter singular, and mine with plural nouns. The form agrees with the possessed noun, not with the possessor. Here session is a common-gender singular noun, so min is used. session is the noun “session.” Its indefinite form is en session, and its definite form is sessionen (“the session”). In this sentence it is the thing whose status is being reported. udløbet comes from the verb udløbe, meaning “to expire” or “to run out.” With er, it forms the perfect construction er udløbet, meaning “has expired.” The participle udløbet describes the completed change of status; it is not the present-tense form. Example: Abonnementet er udløbet. — “The subscription has expired.” Together, min session identifies the speaker’s session, and er udløbet says that it has reached its expiration. The reporting expression Der står presents this as the information written in the displayed message. Thus the whole utterance means: “It says my session has expired.”

  4. Prøv at lukke browseren, og åbn den så igen.

    Try closing the browser, then open it again.

    Prøv at
    try to
    lukke
    close
    browseren
    the browser
    og
    and
    åbn
    open
    den
    it
    så
    then
    igen
    again
    More detail

    Prøv at introduces an instruction to try an action. Prøv is the imperative of prøve (“to try”), and at marks the following infinitive. The addressee is understood as “you.” Example: Prøv at læse. — “Try reading.” lukke is the infinitive of lukke, “to close.” With at, it names the action being tried: prøv at lukke means “try to close.” The same infinitive can be used after other verbs that require at, for example Jeg vil lukke døren. — “I want to close the door.” browseren means “the browser.” browser is the noun, and -en marks its singular definite form: en browser means “a browser,” while browseren means “the browser.” The definite form identifies the browser as a specific one in the situation. og is the coordinating word “and.” It links the first instruction with the next one without changing either action. åbn means “open” as an instruction. It is the imperative of åbne; the imperative removes the final -e: åbne → åbn. Example: Åbn døren. — “Open the door.” den is a singular common-gender object pronoun meaning “it” here. The fixed translation identifies its referent as the browser, so åbn den means “open it,” referring back to browseren. Danish pronouns must still match the relevant noun’s grammatical gender and number; den is not a general replacement for every noun. så means “then” here, marking the next action as following the first one in time. In other contexts, så can have other functions, but this sentence uses it as a temporal adverb. igen means “again.” It tells the listener to perform the opening another time or return the browser to an open state after the earlier closing. Example: Prøv igen. — “Try again.” Together, Prøv at lukke browseren gives the first instruction, “Try closing the browser.” og åbn den så igen coordinates a second instruction: “and then open it again.” The complete utterance is therefore a direct, neutral instruction to close the specific browser and reopen it afterward.

  5. Hvis det stadig ikke virker, skal jeg så kontakte support?

    If it still fails, should I contact support?

    Hvis
    if
    det
    it
    stadig
    still
    ikke
    not
    virker
    works; functions
    skal jeg
    should I
    så
    then
    kontakte
    contact
    support
    support
    More detail

    Hvis introduces a condition: “if …”. It is reusable at the start of a conditional clause, such as Hvis det regner, bliver jeg hjemme (“If it rains, I stay home”). det is the Danish pronoun used here for “it”. In this sentence, the fixed translation supports an inanimate situation or thing, but the exact referent is not identified by the sentence itself. Danish det is also used in other constructions, so do not assume that every occurrence refers to a specific previously mentioned object. stadig means “still” and shows that the situation continues from an earlier point. It can also occur in statements such as Hun arbejder stadig (“She is still working”). ikke is the ordinary Danish negation “not”. In stadig ikke, it makes the continuing situation negative: “still not”. virker means “works” or “functions” here. Its base form is virke; virker is the present-tense form. Danish present-tense verbs generally do not change for the subject, so the same form can occur with different subjects: Det virker (“It works”) and De virker (“They work”). skal jeg is a question pattern meaning “should I …?” Here skal is the modal verb skulle in the present tense, and jeg is the first-person singular pronoun “I”. A modal is followed by an infinitive without at, as in Skal jeg vente? (“Should I wait?”). The question order places the modal before the subject: skal jeg. så means “then” in this question. Together with the conditional clause, it marks the proposed next step if the condition is true. It is separate from skal jeg: the reusable pattern is Hvis ..., skal jeg så ...? (“If ..., should I then ...?”). kontakte means “contact”. Its base form is kontakte, and it is an infinitive after the modal skal; Danish therefore uses skal ... kontakte, not a form marked for the subject. For example, Jeg skal kontakte lægen means “I have to contact the doctor.” support is the noun “support”, referring here to a support service or team. It is a loanword commonly used for technical assistance. The sentence does not add an article before it, so kontakte support means “contact support” in this context. The conditional clause Hvis det stadig ikke virker means “If it still does not work”: det is the thing or situation at issue, stadig expresses continuation, and ikke virker expresses failure to function. The main clause skal jeg så kontakte support? asks whether contacting support should be the next action. Together, the utterance means: “If it still fails, should I contact support?”

  6. Send dem fejlmeddelelsen og det, du har prøvet.

    Send them the error message and what you tried.

    Send
    send
    dem
    them
    fejlmeddelelsen
    the error message
    det
    what
    har prøvet
    have tried
    More detail

    Send is the imperative of sende (“to send”). The imperative is used for a direct request or instruction; here it addresses the recipient directly. Danish imperatives generally do not mark singular versus plural, so the same form can address one or more people. Compare: Vent! = “Wait!” dem is the object pronoun meaning “them”. It refers to the people who should receive the items; the fixed translation supports that recipient reading. Danish object pronouns differ from subject pronouns: de means “they”, while dem means “them”. fejlmeddelelsen means “the error message”. It is a compound noun: fejlmeddelelse means “error message”, and the definite singular form adds -n, giving fejlmeddelelsen (“the error message”). The definite ending belongs to the noun, not to fejl (“error”). Example: Jeg læser fejlmeddelelsen. = “I am reading the error message.” det means “what” in this construction. It introduces the thing referred to by the following clause, rather than naming a specific object. In det, du har prøvet, the meaning is “what you have tried”. The form det is a neuter pronoun form; its grammatical form does not by itself identify a particular referent. har prøvet means “have tried”. It is the present perfect: har is the present-tense form of have, used as the auxiliary, and prøvet is the past participle of prøve (“to try”). This form presents the trying as completed or relevant now. Example: Jeg har prøvet igen. = “I have tried again.” Together, Send dem gives the instruction “Send them”, followed by two coordinated things: fejlmeddelelsen (“the error message”) and det, du har prøvet (“what you have tried”). The complete utterance therefore means: “Send them the error message and what you tried.”

  7. Jeg genstarter browseren først.

    I will restart the browser first.

    Jeg
    I
    genstarter
    restart
    browseren
    the browser
    først
    first
    More detail

    Jeg means “I” here: it is the first-person singular subject pronoun. The subject identifies who carries out the action. For example, Jeg læser means “I am reading” or “I read,” depending on context. genstarter is the present-tense form of genstarte, “to restart.” Danish present tense can refer to a planned or expected future action when the context makes that clear, so here genstarter is naturally translated as “will restart.” The prefix gen- contributes the idea of doing something again; compare starte (“to start”) and genstarte (“to restart”). The form agrees with the subject in person and number only through the sentence context; Danish verbs generally do not change form for different subjects. Example: Vi genstarter programmet. — “We will restart the program.” browseren means “the browser.” It is the definite singular form of browser (“browser”): browser + -en gives browseren. The ending marks one specific browser understood in the situation, rather than an indefinite browser. Example: Jeg åbner browseren. — “I open the browser.” først means “first.” It places the restarting before other relevant actions or steps. It is an adverb and does not change form here. Example: Jeg læser beskeden først. — “I will read the message first.” Together, Jeg genstarter browseren says “I will restart the browser,” and først adds that this is the first action in the relevant sequence. The complete utterance therefore means: “I will restart the browser first.”

  8. Sig til, hvis du stadig har brug for hjælp.

    Tell me if you still need help.

    Sig til
    let me know
    hvis
    if
    du
    you
    stadig
    still
    har brug for
    need
    hjælp
    help
    More detail

    Sig til is a fixed, reusable way to tell someone to let the speaker know something. Sig is the imperative of sige (“to say/tell”). This imperative form does not itself mark singular versus plural; til helps form the idiomatic meaning “let me know,” rather than simply “say.” Example: Sig til, når du er klar. — “Let me know when you are ready.” hvis introduces a condition and means “if.” It introduces the situation in which the request applies. Example: Ring, hvis du har tid. — “Call if you have time.” du is the second-person singular pronoun “you.” It is the subject of the conditional clause and refers to the person whose need is being discussed. Danish commonly uses I for second-person plural “you.” stadig means “still” here: the need continues to hold at the relevant time. Its position before har brug for gives the sense “still need.” Example: Jeg er stadig træt. — “I am still tired.” har brug for is the common Danish construction for “need.” Its literal parts are har (“has/have”), brug (“use”), and for (“for”), but it should be learned as a whole pattern: at have brug for + a noun or pronoun. Har is the present form of have; Danish uses har with du rather than a separate second-person present form. Example: Jeg har brug for en pause. — “I need a break.” hjælp is the noun “help.” In this sentence it is what the person may need. The noun can also occur in bede om hjælp (“ask for help”). Example: Hun har brug for hjælp. — “She needs help.” Together, Sig til gives the request “let me know,” and hvis du stadig har brug for hjælp specifies the condition: “if you still need help.” The complete utterance therefore means “Tell me if you still need help.”

Grammar Points

Imperativ: verbets stamme

Prøv igen. Åbn browseren.

PRUHV ee-GEN. OH-buhn BROW-suh-n.

Try again. Open the browser.

Danish commands usually use the verb stem without a subject: prøve → Prøv, åbne → Åbn.

hvis + ledsætning

Sig til, hvis du stadig har brug for hjælp.

see TEEL, ves doo STAY-lee ha broo foh YELB.

Let me know if you still need help.

After hvis, the clause has its own subject and verb; stadig comes before the verb: du stadig har.

Danish Vocabulary

browser noun
BROW-suh browser browseren
Gender
common
fejlmeddelelse noun
FYLE-meh-thEL-suh error message
Gender
common
hvilken det
VEL-kuhn which; what Hvilken
logge ind phrase
LOG-uh en log in
lukke verb
LOG-uh close
projektværktøj noun
proh-YEGT-vairk-TOY project tool projektværktøjet
Gender
neuter
prøve verb
PRUHV-uh try Prøv
se verb
seh see
session noun
seh-SHUN session
Gender
common
stå verb
stoh say; stand står
udløbe verb
ood-LOH-buh expire udløbet
åbne verb
OH-buhn open åbn

Quiz

Word Order

Arrange the words in the correct order.

What error message do you see?

Show AnswerHvilken fejlmeddelelse kan du se?

I will restart the browser first.

Show AnswerJeg genstarter browseren først.

Spelling

Tap the letters to spell the word.

say; stand

Show Answerstår

expire

Show Answerudløbet

which; what

Show AnswerHvilken

try

Show AnswerPrøv