Clarifying a Return Policy | Learn Danish in English

Danish lesson set in a contemporary Copenhagen everyday setting: At a shop service counter, a customer clarifies whether an opened package can still be returned after checking the policy..

EN → DA / Level: B2

10 minutes free every day

Continue audio lessons in the app

Word explanations appear automatically in sync with the audio.

No login required · synced translations · playback with the screen locked

Choose your learning language and open this lesson in the app.

Kotobridge app audio lesson and word notes

About This Lesson

Use Clarifying a Return Policy to practice Danish conversation, pronunciation, vocabulary, grammar, and quizzes.

Dialogue

A

Jeg har måske misforstået returpolitikken efter at have åbnet pakken.

yai hah MAW-skuh mis-for-STAW-uhd reh-TOO-uh-poh-lee-tee-gun EF-tuh uh HAY-vuhd AWB-nuhd PAHG-uhn. I may have misunderstood the return policy after opening the package.
B

Det er i orden at åbne pakken for at undersøge varen, så længe varen er komplet.

deh air ee OR-uhn uh AWB-nuh PAHG-uhn for uh UN-sur-uh VAH-uhn, saw LENG-uh VAH-uhn air kum-PLEET. Opening it for inspection is fine as long as the item is complete.
A

Jeg har beholdt alt tilbehøret, og emballagen er stadig intakt.

yai hah beh-HOLT alt tel-beh-HUR-uhd, oh am-beh-LAH-shuh-un air STAH-thee in-TAHGT. I kept every accessory, and the packaging is still intact.
B

Så bør varens stand ikke forsinke returneringen.

saw buhr VAH-uns stahn EH-guh for-SENG-uh reh-too-neh-uh-RING-uhn. Then the condition should not slow down the return.
A

Det hjælper, for formuleringen gav plads til tvivl.

deh YELP-uh, for for-moo-LEH-uh-ring-un gehv pless teel TWEEL. That helps, because the wording left room for doubt.
B

Politikker kan være svære at gennemskue, så det var det rigtige at tjekke først.

poh-lee-TG-uh kan VEH-uh SVEH-uh uh GRUM-skoo-uh, saw deh vah deh RIG-tee uh CHEH-guh furst. Policies can be dense, so checking first was the right move.
A

Jeg vil mest af alt undgå at spilde nogens tid.

yai veel mest uhv alt un-GOH uh SBEH-luh NOH-uns teed. I mainly want to avoid wasting anyone's time.
B

Hvis du tager det hele med dig, bør det gøre processen mere smidig.

ves doo TEH-uh deh HEH-luh may, buhr deh GUR-uh proh-SESS-un MAY-uh SMEE-thee. Bringing everything with you should make the process smoother.

Sentence explanations

  1. Jeg har måske misforstået returpolitikken efter at have åbnet pakken.

    I may have misunderstood the return policy after opening the package.

    Jeg har
    I have
    måske
    maybe
    misforstået
    misunderstood
    returpolitikken
    the return policy
    efter at
    after
    have
    have
    åbnet
    opened
    pakken
    the package
    More detail

    Jeg har begins a perfect-tense construction: jeg means “I,” and har is the present form of have used here as an auxiliary. In Danish, har is used with a past participle to describe a completed event viewed from the present. Example: Jeg har læst bogen. — “I have read the book.” måske means “maybe” or “possibly.” It makes the speaker’s statement uncertain: the speaker presents the misunderstanding as a possibility, not as a certain fact. It commonly appears before the main verb phrase, as here. misforstået is the past participle of misforstå (“to misunderstand”). With har, it forms har misforstået, “have misunderstood.” The prefix-like element mis- contributes the idea of doing something incorrectly; compare forstå (“understand”) and misforstå (“misunderstand”). The form misforstået is the form used after har in this perfect construction. returpolitikken means “the return policy.” Its base noun is returpolitik; the ending -en marks the definite singular form, corresponding here to “the.” Danish often places definiteness on the noun itself rather than using a separate word equivalent to “the.” efter at introduces an action that happened earlier than the main event: “after.” In the pattern efter at + perfect infinitive, it links the following completed action to the main clause. have is the infinitive of have. In efter at have åbnet, it is part of the perfect infinitive construction “after having opened.” Unlike the auxiliary har earlier, this form is infinitive because it follows at. åbnet is the past participle of åbne (“to open”). Together, have åbnet means “have opened.” Example: Efter at have lukket døren gik hun. — “After having closed the door, she left.” pakken means “the package.” Its base noun is pakke, and -en marks definite singular: pakke means “a package,” while pakken means “the package.” Taken together, Jeg har måske misforstået returpolitikken means “I may have misunderstood the return policy.” The construction har + misforstået presents the possible misunderstanding as completed, while måske marks it as uncertain. efter at have åbnet pakken adds the earlier action “after opening the package,” so the complete utterance is: “I may have misunderstood the return policy after opening the package.”

  2. Det er i orden at åbne pakken for at undersøge varen, så længe varen er komplet.

    Opening it for inspection is fine as long as the item is complete.

    Det er i orden
    it is okay
    åbne
    open
    pakken
    the package
    for at
    in order to
    undersøge
    inspect
    varen
    the item
    så længe
    as long as
    komplet
    complete
    More detail

    Det er i orden means that something is acceptable or permitted here. Danish commonly uses Det er i orden at + infinitive for “It is okay to …”: Det er i orden at vente. — “It is okay to wait.” The construction itself does not identify a person who gives permission. åbne is the infinitive “to open.” Its form is used after at in this sentence. The same infinitive can follow for at when the action expresses purpose. Example: Hun prøver at åbne døren. — “She is trying to open the door.” pakken means “the package.” The base noun is pakke; the ending -en marks the definite form of this common-gender noun: en pakke — “a package,” pakken — “the package.” The definite form presents the package as identifiable in the context, without adding a separate word for “the.” for at introduces purpose, “in order to.” Here it connects åbne pakken with the purpose undersøge varen: the package is opened in order to inspect the item. Example: Han læser brevet for at forstå beskeden. — “He reads the letter in order to understand the message.” undersøge means “to inspect” or “to examine.” It is an infinitive, parallel to åbne, and takes the object being examined. Example: De undersøger maskinen. — “They inspect the machine.” varen means “the item” or “the product” here. Its base noun is vare; varen is its definite form, with -n: en vare — “an item,” varen — “the item.” In this sentence, the fixed translation identifies the item as what is inspected and later described as complete. så længe introduces the condition “as long as.” It sets a requirement rather than stating that the condition is already true in every situation. Example: Du kan blive her, så længe du er stille. — “You can stay here as long as you are quiet.” komplet means “complete.” It describes varen in the final clause. The sentence uses the adjective after er, a common pattern for describing a subject: Varen er komplet. — “The item is complete.” Together, Det er i orden at åbne pakken says that opening the package is acceptable. for at undersøge varen gives the purpose: inspecting the item. så længe varen er komplet adds the condition that this is acceptable only while the item is complete. The whole utterance therefore means: “Opening it for inspection is fine as long as the item is complete.”

  3. Jeg har beholdt alt tilbehøret, og emballagen er stadig intakt.

    I kept every accessory, and the packaging is still intact.

    Jeg har
    I have
    beholdt
    kept
    alt
    all
    tilbehøret
    the accessories
    emballagen
    the packaging
    er stadig
    is still
    intakt
    intact
    More detail

    Jeg har combines the subject jeg (“I”) with har, the present-tense form of have. With a following past participle, har helps form the Danish perfect: jeg har ... can describe something completed and is translated here as “I ... kept.” The auxiliary changes with the subject: jeg har, du har, han har. beholdt is the past participle of beholde, “to keep” or “to retain.” Here it says that the speaker kept the accessories rather than discarding or returning them. A useful form chain is beholde → beholdt; the participle follows har in the perfect. Example: Jeg har beholdt kvitteringen. — “I kept the receipt.” alt means “all” here. Its form is alt, used with the neuter singular form of the following noun, tilbehøret; it does not itself assert a numeric count. Compare alle in contexts with plural nouns, for example: Jeg har beholdt alle delene. — “I kept all the parts.” tilbehøret means “the accessories” or “the accessory equipment.” It is the definite form of tilbehør, a neuter noun: tilbehør → tilbehøret. Danish definite marking is attached to the noun rather than expressed by a separate word in this form. In this sentence, alt tilbehøret presents the accessory material as a complete set. emballagen means “the packaging.” It is the definite form of emballage: emballage → emballagen. The definite form identifies the packaging relevant to the situation, while the form itself does not specify who owns it. Example: Emballagen er ren. — “The packaging is clean.” er stadig combines er, the present-tense form of være (“to be”), with stadig, “still.” Together they say that the condition continues to hold at the relevant time. Er agrees with neither person nor number in the way an English verb does: jeg er, du er, and emballagen er all use er. Example: Døren er stadig åben. — “The door is still open.” intakt means “intact,” that is, not damaged or disturbed in the relevant sense. It is a descriptive adjective after er; in this sentence it describes emballagen. The adjective has the same form with the definite noun here: Emballagen er intakt. — “The packaging is intact.” Taken together, Jeg har beholdt alt tilbehøret says that the speaker kept the complete set of accessories. Emballagen er stadig intakt adds that the packaging continues to be undamaged or otherwise complete. The two clauses are joined by og (“and”), producing: “I kept every accessory, and the packaging is still intact.”

  4. Så bør varens stand ikke forsinke returneringen.

    Then the condition should not slow down the return.

    Så
    then
    bør
    should
    varens
    the item's
    stand
    condition
    ikke
    not
    forsinke
    delay
    returneringen
    the return
    More detail

    Så means “then” here and links this sentence to the situation already under discussion. It can also mean “so” in other contexts, so its exact English rendering depends on how it connects to the surrounding text. bør is the modal verb meaning “should.” It is followed by an infinitive without at: bør forsinke = “should delay.” The same form is used with different subjects; the subject determines who or what is expected to act. Example: Det bør virke. — “It should work.” varens means “the item's/of the item's.” It is the genitive form of vare (“item” or “product”), formed with -s: vare → varens. The ending marks possession or close association; it does not itself express a plural. Here, the item is the thing whose condition is being discussed. stand means “condition” or “state.” In varens stand, it identifies the condition of the item. This noun can also be used in expressions about a person's or thing's condition, with the exact translation depending on the context. ikke is the standard Danish negation “not.” It comes before the verb phrase it negates here: ikke forsinke = “not delay.” forsinke is the infinitive “to delay” or “to slow down.” Its base form is forsinke; after the modal bør, Danish uses this infinitive directly, without an infinitive marker. Example: Regnen bør ikke forsinke arbejdet. — “The rain should not delay the work.” returneringen means “the return.” It is a definite singular noun: returnering means “return,” and the ending -en marks the common-gender definite form. This noun refers to the return process in the fixed sentence, not to a person or object being returned. Together, varens stand is “the condition of the item,” and ikke forsinke returneringen is “not delay the return.” With bør, the complete pattern is Så bør [subject] ikke [infinitive] [object]: “Then [the subject] should not [verb] [object].” Thus the sentence means: “Then the condition should not slow down the return.”

  5. Det hjælper, for formuleringen gav plads til tvivl.

    That helps, because the wording left room for doubt.

    Det
    that/it
    hjælper
    helps
    for
    because
    formuleringen
    the wording
    gav
    gave
    plads
    room/space
    tvivl
    doubt
    More detail

    Det means “that” here and refers to the relevant matter already under discussion. It is a neuter singular form; Danish also has den for common-gender singular and de for plural when a demonstrative has to agree with a noun. The form’s grammatical class and number do not by themselves identify the referent. hjælper means “helps” here. It is the present-tense form of hjælpe (“to help”): hjælpe → hjælper. Danish present-tense verbs generally do not change for person or number. Example: Det hjælper. — “That helps.” for means “because” here and introduces the reason for the preceding clause. In this use it is a conjunction linking the assessment to its explanation. formuleringen means “the wording.” It is the definite singular form of the common-gender noun formulering (“wording” or “formulation”): en formulering → formuleringen. Example: Formuleringen er klar. — “The wording is clear.” gav means “gave” here. It is the past-tense form of give (“to give”): give → gav. Danish past-tense verbs generally do not change for person or number. plads means “room” or “space.” In gav plads til, it contributes the idea of allowing room for something. Example: Der er plads. — “There is room.” tvivl means “doubt.” In plads til tvivl, it is the thing that was allowed room. Example: Der er tvivl om svaret. — “There is doubt about the answer.” Together, gav plads til is a reusable expression meaning “gave room for,” naturally “left room for.” Thus formuleringen gav plads til tvivl means “the wording left room for doubt.” The complete utterance is: “That helps, because the wording left room for doubt.”

  6. Politikker kan være svære at gennemskue, så det var det rigtige at tjekke først.

    Policies can be dense, so checking first was the right move.

    Politikker
    policies
    kan være
    can be
    svære
    difficult
    at gennemskue
    to understand
    så
    so
    det rigtige
    the right thing
    tjekke
    check
    først
    first
    More detail

    Politikker is the plural of politik in the sense “policy.” The plural form is useful when speaking about policies in general or about more than one policy; en politik is singular. Example: Denne politik er tydelig. — “This policy is clear.” kan være combines kan (“can”) with the infinitive være (“be”). kan expresses possibility or a general capacity here: policies may be difficult to understand. After a modal such as kan, Danish uses the infinitive without at. Example: Det kan være vigtigt. — “It can be important.” svære is the plural form of the adjective svær, “difficult.” It agrees with Politikker, which is plural. The corresponding singular pattern is en svær politik; the adjective form itself is svær there, but svære is used with a definite noun phrase or a plural noun phrase. Example: Reglerne er svære. — “The rules are difficult.” at gennemskue is the infinitive “to understand clearly” or “to see through.” The verb is gennemskue; at marks the infinitive in this phrase. It often suggests working out something complicated, unclear, or potentially misleading, rather than merely noticing it. Example: Det er svært at gennemskue reglen. — “It is difficult to understand the rule clearly.” så means “so” here and links the statement about policies to its consequence or conclusion. It is not part of the meaning of svære or at gennemskue; it connects the two larger parts of the sentence. det rigtige means “the right thing” or “the right choice” in this context. rigtige is the definite form of the adjective rigtig, “right/correct,” used substantivally with the neuter form det; the noun being understood is not stated. This phrase evaluates the action that follows, rather than naming a specific object. Example: Det rigtige var at vente. — “The right thing was to wait.” tjekke is the infinitive “to check.” It is a regular, fairly neutral verb for examining or verifying something. In det rigtige at tjekke, it identifies the action considered right. Example: Jeg vil tjekke oplysningerne. — “I will check the information.” først means “first,” marking the action as the one to do before the relevant alternatives or later steps. It is an adverb, so it does not change to agree with a noun. Example: Læs først. — “Read first.” Together, Politikker kan være svære at gennemskue says that policies can be difficult to understand clearly. så introduces the conclusion det var det rigtige at tjekke først: checking first was the right thing to do. The full utterance therefore means, “Policies can be dense, so checking first was the right move.”

  7. Jeg vil mest af alt undgå at spilde nogens tid.

    I mainly want to avoid wasting anyone's time.

    Jeg
    I
    vil
    want
    mest af alt
    mainly; above all
    undgå
    avoid
    spilde
    waste
    nogens
    someone’s; anyone’s
    tid
    time
    More detail

    Jeg means “I” here: the speaker is the subject. Danish uses jeg for this first-person singular role; it does not change for grammatical gender. vil is the form of ville, “to want” or, in other contexts, “will.” Here the fixed translation establishes the wanting meaning. In the pattern jeg vil ..., the following action is what the speaker wants: Jeg vil lære. — “I want to learn.” mest af alt is a fixed adverbial expression meaning “mainly” or “above all.” It gives the strongest priority among the speaker’s wishes; it does not itself mean “want.” undgå means “to avoid.” It is the infinitive after vil, and the construction is vil undgå ... — “want to avoid ...”. Danish commonly uses at before an infinitive when it is not governed by a modal verb, but after vil the infinitive appears directly: Jeg vil undgå fejlen. — “I want to avoid the mistake.” spilde means “to waste,” and it is the infinitive after at in undgå at spilde .... Its present form is spilder: Jeg spilder ikke tiden. — “I am not wasting time.” The form spilde names the action being avoided, while undgå supplies the meaning “avoid.” nogens is the possessive/genitive form of the indefinite pronoun nogen, meaning “someone’s” or, in a negative or non-specific context such as this one, “anyone’s.” It marks whose time is involved; it does not identify a particular person. The related form nogen can mean “someone” or “anyone” depending on the construction, while nogens specifically expresses possession. tid means “time.” It is the noun possessed by nogens, so nogens tid means “someone’s/anyone’s time.” The noun itself is singular here; the possessive does not state how much time is involved. Together, Jeg vil gives “I want,” mest af alt adds “mainly/above all,” and undgå at spilde nogens tid gives “to avoid wasting anyone’s time.” The complete utterance therefore means: “I mainly want to avoid wasting anyone’s time.”

  8. Hvis du tager det hele med dig, bør det gøre processen mere smidig.

    Bringing everything with you should make the process smoother.

    Hvis
    if
    du tager
    you take / bring
    det hele
    everything
    med dig
    with you
    bør
    should
    gøre
    make
    processen
    the process
    mere
    more
    smidig
    smooth
    More detail

    Hvis introduces a condition: “if …”. It links the condition to the result that follows. Example: Hvis du kommer, starter vi. — “If you come, we’ll start.” du tager means “you take/bring” here. tager is the present-tense form of tage (“to take”); with a destination or something carried along, English “bring” can be the most natural translation. du is the subject form of the second-person pronoun; compare object-form dig in med dig. det hele is the fixed expression “everything” or literally “the whole thing”. det is the neuter singular form of “it/that”, while hele is the definite form of hel (“whole”). This expression is useful when referring to all of something as one complete set. med dig means “with you”. med is the preposition “with”, and dig is the object form used after it. Example: Hun kommer med dig. — “She is coming with you.” bør expresses what is advisable, expected, or likely: “should”. It is a modal verb related to burde; in this sentence it is followed directly by the infinitive gøre, without at. Example: Det bør hjælpe. — “That should help.” gøre means “make” here, in the pattern gøre noget ... (“make something ...”). It is the infinitive of gøre; useful forms include present gør, past gjorde, and past participle gjort. Example: Det gør arbejdet lettere. — “It makes the work easier.” processen means “the process”. It is the definite singular form of the common-gender noun proces: en proces (“a process”), processen (“the process”). The ending -en marks the definite singular form here. mere means “more”. It is the comparative form of meget (“much/many”) and can also form a comparison with an adjective, as in mere smidig (“smoother”). smidig means “smooth” here, describing how easily the process proceeds. With mere, the phrase mere smidig means “smoother”. The adjective’s base form is smidig; other forms include neuter smidigt and plural/definite smidige, while the comparative phrase here keeps smidig after mere. Example: Denne løsning er mere smidig. — “This solution is smoother.” Together, Hvis du tager det hele med dig gives the condition “If you bring everything with you”. bør det gøre processen mere smidig gives the expected result “it should make the process smoother”: det refers to the complete action or situation just described, and gøre takes processen as what is made more smidig. The whole utterance is therefore: “Bringing everything with you should make the process smoother.”

Grammar Points

så længe + sætning

Så længe processen er smidig, er det i orden.

saw LENG-uh proh-SESS-un air SMEE-thee, air deh ee OR-uhn.

As long as the process is streamlined, it is fine.

så længe introduces a condition. The verb remains in normal Danish clause order after the conjunction.

adjektiv + at + infinitiv

Returpolitikken er svær at gennemskue.

reh-TOO-uh-poh-lee-tee-gun air SVEH-uh uh GRUM-skoo-uh.

The return policy is difficult to understand.

svær at gennemskue means “difficult to understand”; at introduces the infinitive after the adjective.

Danish Vocabulary

emballage noun
am-beh-LAH-shuh packaging emballagen
forsinke verb
for-SENG-uh delay; slow down
intakt adj
in-TAHGT intact
komplet adj
kum-PLEET complete
misforstå verb
mis-for-STAW misunderstand misforstået
pakke noun
PAHG-uh package pakken
returpolitik noun
reh-TOO-uh-poh-lee-TEEG return policy returpolitikken
stand noun
stahn condition; state
tilbehør noun
tel-beh-HUR accessory; accessories tilbehøret
undersøge verb
UN-sur-uh inspect; examine
vare noun
VAH-uh item; product varen
åbne verb
AWB-nuh open åbnet

Quiz

Spelling

Tap the letters to spell the word.

packaging

Show Answeremballagen

complete

Show Answerkomplet

accessory; accessories

Show Answertilbehøret

inspect; examine

Show Answerundersøge