Fixing a project tool login problem | Learn Spanish in English

Spanish lesson set in a contemporary Madrid everyday setting: At work, two adults troubleshoot a project tool login problem and decide what to send to support if it continues..

EN → ES / Level: A2

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About This Lesson

Use Fixing a project tool login problem to practice Spanish conversation, pronunciation, vocabulary, grammar, and quizzes.

Dialogue

A

No puedo iniciar sesión en la herramienta del proyecto.

noh PWEH-doh ee-nee-SYAR seh-SYOHN en lah eh-rrah-MYEN-tah del proh-YEK-toh I cannot log in to the project tool.
B

¿Qué mensaje de error ves?

keh men-SAH-heh deh eh-RROR bess What error message do you see?
A

Dice que mi sesión ha caducado.

DEE-seh keh mee seh-SYOHN ah kah-doo-KAH-doh It says my session has expired.
B

Intenta cerrar el navegador y abrirlo otra vez.

een-TYEN-tah seh-RRAHR el nah-beh-gah-DOR ee ah-BREER-loh OH-trah behs Try closing the browser, then open it again.
A

Si todavía falla, ¿debo contactar con soporte?

see toh-dah-BYAH FAH-yah, DEH-boh kohn-tahk-TAHR kohn soh-POR-teh If it still fails, should I contact support?
B

Envíales el mensaje de error y lo que intentaste.

en-BYAH-les el men-SAH-heh deh eh-RROR ee loh keh een-ten-TAHS-teh Send them the error message and what you tried.
A

Primero, voy a reiniciar el navegador.

pree-MEH-roh, boy ah ray-nee-SYAR el nah-beh-gah-DOR I will restart the browser first.
B

Dime si todavía necesitas ayuda.

DEE-meh see toh-dah-BYAH neh-seh-SEE-tahs ah-YOO-dah Tell me if you still need help.

Sentence explanations

  1. No puedo iniciar sesión en la herramienta del proyecto.

    I cannot log in to the project tool.

    No puedo
    I can't
    iniciar sesión
    to log in
    herramienta
    tool
    proyecto
    project
    More detail

    No puedo combines no with puedo, the first-person singular present form of poder (“to be able to”). Here it means that the speaker is unable to do the action that follows. Poder is irregular: puedo is used with yo, while puede is used with él, ella, or usted. Example: No puedo entrar. — “I can’t enter.” iniciar sesión is a reusable verbal expression meaning “to log in” or “to start a session.” Iniciar is an infinitive, so after puedo it stays in this form; the conjugated verb is puedo. Example: Necesito iniciar sesión. — “I need to log in.” herramienta means “tool.” It is a feminine noun, so the article before it is la: la herramienta. In this sentence, the noun refers to the tool or application used for the project. Example: La herramienta funciona. — “The tool works.” proyecto means “project.” It is a masculine noun, and del in del proyecto is the contraction of de + el, expressing a relation such as “of the project” or “for the project.” Example: el calendario del proyecto — “the project calendar.” The sentence assembles as No puedo + iniciar sesión + en la herramienta + del proyecto: “I cannot log in to the project tool.” En marks the tool or system where the login is attempted, while del proyecto specifies which tool it is.

  2. ¿Qué mensaje de error ves?

    What error message do you see?

    Qué
    what
    mensaje
    message
    error
    error
    ves
    see
    More detail

    Qué asks for an unspecified piece of information: “what.” In this question it determines which kind of message is being asked about. Compare qué in ¿Qué mensaje ves? (“What message do you see?”) with cuál when choosing among already identified options. mensaje means “message.” It is a masculine singular noun, as shown by the article in el mensaje when an article is used. Its plural is mensajes: Veo dos mensajes means “I see two messages.” error means “error” or “mistake.” Here it specifies the type of message: mensaje de error is the reusable pattern “error message.” The preposition de links a noun with its type or purpose; it does not mean that the error possesses the message. ves is the present indicative form of ver (“to see”) for tú: tú ves. It addresses one person informally. The related form ve can be either the present form for él/ella/usted in a statement or, in another context, an affirmative command to one person, so the exact form and sentence structure matter. The structure ¿Qué + noun + verb? asks which instance of the named noun someone perceives or identifies. Here qué modifies mensaje, and de error narrows the message to an error message. ves supplies the action and the implied subject tú, so the complete question means “What error message do you see?” In the surrounding situation, it asks the other person to report the message displayed when trying to log in; it does not assert what the message says.

  3. Dice que mi sesión ha caducado.

    It says my session has expired.

    Dice
    says
    sesión
    session
    ha caducado
    has expired
    More detail

    Dice is the present form of decir for a third-person singular subject: “says” or “is saying.” Here, the fixed translation supports the impersonal English subject “it,” without identifying exactly what “it” refers to. Useful forms include digo (“I say”) and dicen (“they say”); the subject determines the form. que introduces the content of what is being said. Thus Dice que means “It says that,” followed by the reported information. mi sesión means “my session.” mi is a singular possessive form agreeing in number with sesión; it identifies the session as belonging to the speaker. A reusable example is Mi sesión sigue activa — “My session is still active.” ha caducado combines ha, the third-person singular present form of haber, with the past participle caducado from caducar. Together they form the present perfect: “has expired.” The auxiliary agrees with the singular subject sesión; the participle remains caducado here and does not change to agree with that noun in this construction. Caducar is used when something's validity period ends, such as a session, document, or link. The complete structure is Dice que + mi sesión + ha caducado: “It says that my session has expired.”

  4. Intenta cerrar el navegador y abrirlo otra vez.

    Try closing the browser, then open it again.

    Intenta
    try
    cerrar
    close
    navegador
    browser
    abrirlo
    open it
    otra vez
    again
    More detail

    Intenta is the affirmative command form of intentar for tú singular: “try.” The infinitive is intentar; other command forms include intente for usted and intenten for ustedes. Here it introduces the action the listener is asked to try. cerrar is an infinitive meaning “to close.” After intentar, Spanish commonly uses an infinitive for the action being attempted: intenta cerrar = “try to close.” Example: Intenta esperar. — “Try to wait.” el navegador means “the browser.” Navegador is a masculine singular noun, so it appears with el here. Its plural is los navegadores. Example: El navegador está abierto. — “The browser is open.” abrirlo means “to open it.” It combines the infinitive abrir (“to open”) with the direct-object clitic lo, written attached after an infinitive. In this sentence, lo refers to the browser identified by the fixed translation. With a feminine singular object, the corresponding form would be abrirla; plural objects use abrirlos or abrirlas according to gender. Example: Voy a abrirlo. — “I am going to open it.” otra vez is a reusable adverbial expression meaning “again” or “once more.” Example: Léelo otra vez. — “Read it again.” Together, intenta cerrar el navegador asks the listener to try the action of closing the browser. y abrirlo otra vez adds a second action: opening that browser again. The complete meaning is: “Try closing the browser, then open it again.”

  5. Si todavía falla, ¿debo contactar con soporte?

    If it still fails, should I contact support?

    Si
    if
    todavía
    still
    falla
    fails
    debo
    should; must
    contactar
    contact
    soporte
    support
    More detail

    Si introduces a condition: “if.” In this sentence, it connects the possible condition to the question that follows. A reusable pattern is si + a clause, then the result or question: Si funciona, continuamos. — “If it works, we continue.” todavía means “still” here: the situation continues to be the same at the relevant time. It is an adverb, so it does not change for person or number. For example, Todavía espero. means “I am still waiting.” falla is the third-person singular present form of fallar, “to fail” or “to malfunction.” The understood subject is the thing that fails; the supplied translation supports “it,” without identifying that thing more specifically. The present form appears in the si clause because the condition is presented as a possible current or future situation. fallo means “I fail,” while fallan means “they fail.” debo is the first-person singular present form of deber. With an infinitive, deber expresses obligation or advice: debo contactar literally presents contacting as something I should or must do. In this question, the natural meaning is “should I contact...?” The form changes with the subject: debes contactar means “you should contact,” and deben contactar means “they should contact.” contactar is an infinitive meaning “to contact.” After a conjugated form of deber, the infinitive names the action whose necessity or advisability is being considered. In Spanish, this verb commonly appears with con when naming the person or service contacted: contactar con soporte. soporte is a noun meaning “support,” here the support service or team. The preposition con links it to contactar; it is part of the useful pattern contactar con + person or service. Together, Si todavía falla means “If it still fails.” The conditional clause is followed by ¿debo contactar con soporte?, “should I contact support?” The whole utterance therefore asks whether contacting support is the appropriate action if the problem continues to fail.

  6. Envíales el mensaje de error y lo que intentaste.

    Send them the error message and what you tried.

    Envíales
    Send them
    mensaje
    message
    error
    error
    lo que
    what; that which
    intentaste
    you tried
    More detail

    Envíales is the affirmative tú command of enviar: envía + les (“to them”). The attached les marks the recipients, and the written accent keeps the command’s stress after the pronoun is attached. This form addresses one person informally; it is not the usted or plural command. Example: Envíales la foto. — “Send them the photo.” mensaje means “message.” It is a masculine noun, as shown by the preceding el: el mensaje. The pattern mensaje de + noun identifies the type or content of a message; here, de error makes mensaje de error mean “error message.” Example: Necesito un mensaje breve. — “I need a brief message.” error means “error” or “mistake.” In this utterance it specifies the kind of message in mensaje de error; the word itself does not mean “message.” lo que is a useful relative construction meaning “what” or “the thing that.” Here, lo is the neuter element of the construction, so it refers to unspecified content rather than marking masculine or feminine gender. Example: Entiendo lo que dices. — “I understand what you are saying.” intentaste is the preterite form of intentar for tú: “you tried” or “you attempted.” The ending identifies a completed past action by one informal second-person subject. Example: Intentaste abrir el archivo. — “You tried to open the file.” Together, Envíales el mensaje de error gives the command “Send them the error message.” The conjunction y adds a second item, lo que intentaste, meaning “what you tried.” The full utterance therefore means “Send them the error message and what you tried.”

  7. Primero, voy a reiniciar el navegador.

    I will restart the browser first.

    Primero
    first
    voy a
    I am going to
    reiniciar
    restart
    navegador
    browser
    More detail

    Primero means “first” here and places the action at the beginning of the relevant sequence. It is an adverb, so it does not change for gender or number. Example: Primero leo el mensaje. — “First I read the message.” voy a is the first-person singular form voy of ir plus a. With an infinitive, the pattern ir a + infinitive expresses a planned or imminent future: voy a reiniciar = “I am going to restart.” The subject is included in voy, so Spanish does not need a separate subject pronoun here. Compare va a reiniciar — “he/she/you formal is going to restart,” where va marks a different subject. reiniciar is an infinitive meaning “to restart” or “to reset.” The infinitive is the form used after voy a; it does not itself show the person performing the action. Its present-tense forms include reinicio — “I restart,” reinicia — “he/she/you formal restarts,” and reinician — “they/you plural restart.” Example: Voy a reiniciar la aplicación. — “I am going to restart the application.” navegador means “browser.” It is a masculine noun, as shown here by the article el: el navegador. The article and noun form a noun phrase referring to the browser being restarted; the source does not specify a particular browser by name. Example: El navegador está abierto. — “The browser is open.” Together, Primero establishes the order, voy a reiniciar expresses the speaker’s planned future action, and el navegador identifies its object: “I will restart the browser first.”

  8. Dime si todavía necesitas ayuda.

    Tell me if you still need help.

    Dime
    Tell me
    si
    if / whether
    todavía
    still
    necesitas
    you need
    ayuda
    help
    More detail

    Dime means “tell me” here. It is the affirmative tú command of decir (“to tell/say”): di + the object pronoun me (“to me”). The attached me identifies the person who should receive the information. For a formal singular command, Spanish uses dígame, not dime. si introduces the condition or question being reported: “if” or “whether.” In this sentence, it introduces the information the speaker wants to know. Do not confuse this si with sí (“yes”), which has an accent. Todavía means “still,” showing that the need for help continues up to the relevant moment. Its position before necesitas gives the sense “still need.” Necesitas is the present-tense tú form of necesitar (“to need”): yo necesito, tú necesitas, él/ella necesita. The ending -as identifies the second-person singular present form here. For example, ¿Necesitas tiempo? means “Do you need time?” Ayuda is the noun “help” or “assistance.” In this sentence it is the thing needed; Spanish commonly uses it without an article in this general sense. The related verb is ayudar (“to help”), but ayuda here is the noun, not a verb form. Together, Dime si todavía necesitas ayuda means “Tell me if you still need help.” The command asks the listener to provide information, and the si clause specifies that the information concerns whether the listener continues to need help.

Grammar Points

poder + infinitivo

Puedo reiniciar el navegador.

PWEH-doh ray-nee-SYAR el nah-beh-gah-DOR

I can restart the browser.

Poder se conjuga según la persona y va seguido de un infinitivo para expresar capacidad o posibilidad.

imperativo + pronombre de objeto

Envíales el mensaje de error.

en-BYAH-les el men-SAH-heh deh eh-RROR

Send them the error message.

En el imperativo afirmativo, el pronombre de objeto se une al final del verbo.

Spanish Vocabulary

caducar verb
kah-doo-KAHR to expire caducado

Dice que mi sesión ha caducado.

cerrar verb
seh-RRAHR to close

Intenta cerrar el navegador y abrirlo otra vez.

decir verb
deh-SEER to say; to tell Dice

Dice que mi sesión ha caducado.

herramienta noun
eh-rrah-MYEN-tah tool

No puedo iniciar sesión en la herramienta del proyecto.

iniciar sesión phrase
ee-nee-SYAR seh-SYOHN to log in

No puedo iniciar sesión en la herramienta del proyecto.

intentar verb
een-ten-TAHR to try Intenta

Intenta cerrar el navegador y abrirlo otra vez.

mensaje de error phrase
men-SAH-heh deh eh-RROR error message

¿Qué mensaje de error ves?

navegador noun
nah-beh-gah-DOHR browser

Intenta cerrar el navegador y abrirlo otra vez.

poder verb
poh-DEHR can; to be able to puedo

No puedo iniciar sesión en la herramienta del proyecto.

proyecto noun
proh-YEK-toh project

No puedo iniciar sesión en la herramienta del proyecto.

sesión noun
seh-SYOHN session

Dice que mi sesión ha caducado.

ver verb
behr to see ves

¿Qué mensaje de error ves?

Quiz

Word Order

Arrange the words in the correct order.

What error message do you see?

Show Answer¿Qué mensaje de error ves?

It says my session has expired.

Show AnswerDice que mi sesión ha caducado.

I will restart the browser first.

Show AnswerPrimero, voy a reiniciar el navegador.

Spelling

Tap the letters to spell the word.

session

Show Answersesión

to say; to tell

Show AnswerDice

project

Show Answerproyecto

can; to be able to

Show Answerpuedo