Fixing a project tool login problem | Learn Spanish in English

Spanish lesson set in a contemporary Madrid everyday setting: At work, two adults troubleshoot a project tool login problem and decide what to send to support if it continues..

EN → ES / Level: A2

About This Lesson

Use Fixing a project tool login problem to practice Spanish conversation, pronunciation, vocabulary, grammar, and quizzes.

Dialogue

A

No puedo iniciar sesión en la herramienta del proyecto.

noh PWEH-doh ee-nee-SYAR seh-SYOHN en lah eh-rrah-MYEN-tah del proh-YEK-toh I cannot log in to the project tool.
B

¿Qué mensaje de error ves?

keh men-SAH-heh deh eh-RROR bess What error message do you see?
A

Dice que mi sesión ha caducado.

DEE-seh keh mee seh-SYOHN ah kah-doo-KAH-doh It says my session has expired.
B

Intenta cerrar el navegador y abrirlo otra vez.

een-TYEN-tah seh-RRAHR el nah-beh-gah-DOR ee ah-BREER-loh OH-trah behs Try closing the browser, then open it again.
A

Si todavía falla, ¿debo contactar con soporte?

see toh-dah-BYAH FAH-yah, DEH-boh kohn-tahk-TAHR kohn soh-POR-teh If it still fails, should I contact support?
B

Envíales el mensaje de error y lo que intentaste.

en-BYAH-les el men-SAH-heh deh eh-RROR ee loh keh een-ten-TAHS-teh Send them the error message and what you tried.
A

Primero, voy a reiniciar el navegador.

pree-MEH-roh, boy ah ray-nee-SYAR el nah-beh-gah-DOR I will restart the browser first.
B

Dime si todavía necesitas ayuda.

DEE-meh see toh-dah-BYAH neh-seh-SEE-tahs ah-YOO-dah Tell me if you still need help.

Word by Word

No In No puedo iniciar sesión, No makes the statement negative: the speaker cannot log in. It normally comes before the verb or verb phrase being negated.
puedo In No puedo iniciar sesión, puedo says that the speaker is able to do something, here in the negative. It is the form used before an infinitive when expressing ability or inability.
iniciar In iniciar sesión, iniciar expresses beginning or starting a login session. It is used as an infinitive after a verb such as puedo, and iniciar sesión is a reusable expression for logging in.
sesión In iniciar sesión, sesión refers to the login session that lets the user access the project tool. The noun appears after iniciar in this fixed expression for logging in.
en In iniciar sesión en la herramienta del proyecto, en connects the login action with the tool being accessed. It is commonly used to identify the service, system, or place where an action happens.
la In la herramienta, la identifies herramienta as a specific feminine singular noun: the tool. It is placed directly before the noun it determines.
herramienta In la herramienta del proyecto, herramienta means the tool or software being used for the project. It can refer to a physical tool or, as here, a digital tool used for work.
del In la herramienta del proyecto, del expresses of the and links the tool with the project. It is the contracted form of de and el, used before a masculine singular noun.
proyecto In la herramienta del proyecto, proyecto identifies the project connected with the tool. It is used after del to specify what the tool belongs to or is used for.
Qué In ¿Qué mensaje de error ves?, Qué asks which or what kind of message the person sees. It comes before the noun being requested in a question.
mensaje In mensaje de error, mensaje means the written message shown by the tool. It is followed by de error to specify the type of message.
de In mensaje de error, de links mensaje with the type or content identified by error. It commonly connects one noun with another noun that describes or specifies it.
error In mensaje de error, error identifies the message as an error message. The noun follows de to specify what kind of message it is.
ves In ¿Qué mensaje de error ves?, ves asks what the person sees on the screen. It is used in questions about visible information, often after the thing being seen.
Dice In Dice que mi sesión ha caducado, Dice reports the words or meaning displayed by the tool: it says. It is commonly followed by que and the information being reported.
que In Dice que mi sesión ha caducado, que introduces the information being reported after Dice. This is a common way to connect a reporting verb with a full statement.
mi In mi sesión, mi shows that the session belongs to or is connected with the speaker. It comes directly before the noun it describes.
ha In ha caducado, ha helps express that the session has reached an expired state. It is used together with the following form to describe a completed change that matters now.
caducado In mi sesión ha caducado, caducado says that the session has expired and is no longer valid. It appears with ha in the expression describing an expired session.
Intenta In Intenta cerrar el navegador, Intenta gives a suggestion or instruction to try an action. It is followed here by the action the listener should try.
cerrar In Intenta cerrar el navegador, cerrar means to close the browser. It is an infinitive following Intenta and names the action being suggested.
el In el navegador, el identifies navegador as a specific masculine singular noun: the browser. It is placed immediately before the noun.
navegador In cerrar el navegador, navegador means the browser application that should be closed and opened again. It is the object of the action cerrar.
y In cerrar el navegador y abrirlo otra vez, y joins the two suggested actions. It connects actions that should happen in sequence.
abrirlo In abrirlo otra vez, abrirlo means to open it, with it referring to the browser. The object reference is attached to the infinitive, a common way to express an action directed at a specific thing.
otra In otra vez, otra contributes the idea of another or one more occurrence. Together with vez, it forms the expression meaning again.
vez In otra vez, vez refers to an occasion or time. The full expression otra vez means again, so the complete expression should be learned together.
Si In Si todavía falla, Si introduces a condition: the next action depends on whether the problem continues. It commonly begins a conditional clause before the result or question that follows.
todavía In Si todavía falla, todavía means still and shows that the failure continues after earlier attempts. It is used with the situation or action that remains true.
falla In Si todavía falla, falla says that the tool or login attempt does not work. It is useful in a condition describing a technical problem that continues.
debo In ¿debo contactar con soporte?, debo asks whether the speaker should or must take the proposed action. It is followed by an infinitive when asking about an obligation or recommended next step.
contactar In contactar con soporte, contactar means to contact or get in touch with support. It is an infinitive after debo and is commonly followed by the person or team being contacted.
con In contactar con soporte, con connects the action of contacting with the support team. It is part of the expression for getting in touch with someone or a service.
soporte In contactar con soporte, soporte means the support service or team that can help with the technical problem. It follows con as the group being contacted.
Envíales In Envíales el mensaje de error y lo que intentaste, Envíales tells the listener to send something to them, referring here to support. The form combines the sending command with the pronoun for the recipients.
lo In lo que intentaste, lo refers to the thing or information that was tried. Together with que, it forms a construction meaning what someone tried.
intentaste In lo que intentaste, intentaste refers to the earlier actions the person addressed tried. It identifies those attempts after lo que, allowing the speaker to ask for or describe what was done.
Primero In Primero, voy a reiniciar el navegador, Primero marks the first step in the planned sequence. It is useful for ordering actions before explaining what happens next.
voy In voy a reiniciar el navegador, voy expresses that the speaker is going to perform the action. It is used with a and an infinitive for an intended or imminent action.
a In voy a reiniciar, a is part of the construction that expresses going to do something. Here it comes between voy and the infinitive rather than indicating a physical destination.
reiniciar In voy a reiniciar el navegador, reiniciar means to restart the browser. It is an infinitive after voy a and names the action the speaker plans to take.
Dime In Dime si todavía necesitas ayuda, Dime asks the listener to tell the speaker something. It is followed by si and the information the speaker wants to know.
necesitas In si todavía necesitas ayuda, necesitas asks whether the person addressed still needs help. It is used with a noun to describe what someone requires.
ayuda In necesitas ayuda, ayuda means assistance with the technical problem. It follows necesitas as the thing the person may still require.

Grammar Points

poder + infinitivo

Puedo reiniciar el navegador.

PWEH-doh ray-nee-SYAR el nah-beh-gah-DOR

I can restart the browser.

Poder se conjuga según la persona y va seguido de un infinitivo para expresar capacidad o posibilidad.

imperativo + pronombre de objeto

Envíales el mensaje de error.

en-BYAH-les el men-SAH-heh deh eh-RROR

Send them the error message.

En el imperativo afirmativo, el pronombre de objeto se une al final del verbo.

Spanish Vocabulary

caducar verb
kah-doo-KAHR to expire caducado

Dice que mi sesión ha caducado.

cerrar verb
seh-RRAHR to close

Intenta cerrar el navegador y abrirlo otra vez.

decir verb
deh-SEER to say; to tell Dice

Dice que mi sesión ha caducado.

herramienta noun
eh-rrah-MYEN-tah tool

No puedo iniciar sesión en la herramienta del proyecto.

iniciar sesión phrase
ee-nee-SYAR seh-SYOHN to log in

No puedo iniciar sesión en la herramienta del proyecto.

intentar verb
een-ten-TAHR to try Intenta

Intenta cerrar el navegador y abrirlo otra vez.

mensaje de error phrase
men-SAH-heh deh eh-RROR error message

¿Qué mensaje de error ves?

navegador noun
nah-beh-gah-DOHR browser

Intenta cerrar el navegador y abrirlo otra vez.

poder verb
poh-DEHR can; to be able to puedo

No puedo iniciar sesión en la herramienta del proyecto.

proyecto noun
proh-YEK-toh project

No puedo iniciar sesión en la herramienta del proyecto.

sesión noun
seh-SYOHN session

Dice que mi sesión ha caducado.

ver verb
behr to see ves

¿Qué mensaje de error ves?

Quiz

Word Order

Arrange the words in the correct order.

What error message do you see?

Show Answer¿Qué mensaje de error ves?

It says my session has expired.

Show AnswerDice que mi sesión ha caducado.

I will restart the browser first.

Show AnswerPrimero, voy a reiniciar el navegador.

Spelling

Tap the letters to spell the word.

session

Show Answersesión

to say; to tell

Show AnswerDice

project

Show Answerproyecto

can; to be able to

Show Answerpuedo