Fixing a wrong delivery order | Learn Spanish in English

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Use Fixing a wrong delivery order to practice Spanish conversation, pronunciation, vocabulary, grammar, and quizzes.

Dialogue

Nuestro pedido llegó, pero falta parte del pedido.

NWEHS-troh peh-DEE-doh yeh-GOH, PEH-roh FAHL-tah PAR-teh dehl peh-DEE-doh. Our delivery arrived, but part of the order is missing.

Revisa los detalles del pedido antes de contactar con atención al cliente.

reh-BEE-sah lohs deh-TAH-yehs dehl peh-DEE-doh AHN-tehs deh kohn-tahk-TAR kohn ah-tehn-SYOHN ahl klyehn-TEH. Check the order details before contacting support.

La bolsa no coincide con lo que pedimos.

lah BOHL-sah noh koh-een-SEE-deh kohn loh keh peh-DEE-mohs. The bag does not match what we requested.

Haz una foto de la bolsa para que puedas explicar claramente el problema.

ahs OO-nah FOH-toh deh lah BOHL-sah PAH-rah keh PWEH-dahs ehk-splee-KAR klah-rah-MEHN-teh ehl proh-BLEH-mah. Take a photo of the bag so you can explain the problem clearly.

¿Debería pedirles que envíen la comida que falta?

deh-beh-REE-ah peh-DEER-lehs keh ehn-BEE-ehn lah koh-MEE-dah keh FAHL-tah? Should I ask them to send the missing meal?

Pide primero el producto que falta si todos pueden esperar.

PEE-deh pree-MEH-roh ehl proh-DOOK-toh keh FAHL-tah see TOH-dohs PWEH-dehn ehs-peh-RAR. Ask for the missing item first if everyone can wait.

La aplicación dice que la cocina puede prepararlo de nuevo pronto.

lah ah-plhee-kah-SYOHN DEE-seh keh lah koh-SEE-nah PWEH-deh preh-pah-RAR-loh deh NWEH-boh PROHN-toh. The app says the kitchen can prepare it again soon.

Asegúrate de que todavía pueda llegar en buen estado.

ah-seh-GOO-rah-teh deh keh toh-dah-BEE-ah PWEH-dah yeh-GAR ehn BWEHN ehs-TAH-doh. Make sure it can still arrive in good condition.

Pediré amablemente el producto que falta.

peh-dee-REH ah-mah-bleh-MEHN-teh ehl proh-DOOK-toh keh FAHL-tah. I will request the missing item politely.

Incluye la foto y los detalles del pedido para que atención al cliente pueda ayudar.

een-KLOO-yeh lah FOH-toh ee lohs deh-TAH-yehs dehl peh-DEE-doh PAH-rah keh ah-tehn-SYOHN ahl klyehn-TEH PWEH-dah ah-yoo-DAR. Include the photo and order details so support can help.

Word by Word

Nuestro “Nuestro” means “our” here and identifies the pedido as belonging to the speakers. It comes before the noun in “Nuestro pedido”; use this form when referring to something connected with a group that includes the speaker.

pedido “Pedido” means “order” here, specifically the delivery order that arrived. It appears in “Nuestro pedido” and “parte del pedido”; use it when referring to an order placed with a shop or delivery service.

llegó “Llegó” says that the order arrived. It is the dialogue form of “llegar” used for the completed arrival in “Nuestro pedido llegó”; use “llegar” when talking about something reaching a place.

pero “Pero” means “but” and introduces a problem that contrasts with the order having arrived. In “llegó, pero falta...”, it connects the arrival with the missing part; use it to link two contrasting statements.

falta “Falta” says that something is missing or absent here. In “falta parte del pedido”, it presents the missing part as the problem; use “falta” before the thing that is absent.

parte “Parte” means “part” here, referring to one portion of the order rather than the complete order. In “parte del pedido”, it is followed by “del” and the larger thing it belongs to; use this pattern to identify part of something.

del “Del” means “of the” in “parte del pedido”. It links a part to the whole it belongs to; use “del” before a masculine singular noun when expressing this relationship.

Revisa “Revisa” tells the other person to check or review something. It is the dialogue form used in the instruction “Revisa los detalles del pedido”; use it when giving someone a direct instruction to examine information.

los “Los” means “the” before the plural noun “detalles”. In “los detalles del pedido”, it identifies specific details; use it before a definite plural noun in a phrase like this.

detalles “Detalles” means “details”, the specific information about the order. In “los detalles del pedido”, it is followed by what the details concern; use it when checking information carefully.

antes “Antes” means “before” and places contacting support after the checking action in time. In “antes de contactar”, it introduces an action that should happen first; use this pattern to set a prior action.

de In “antes de contactar”, “de” connects “antes” with the action that follows. It is used before the infinitive “contactar” in this time expression; use “antes de” plus an infinitive for “before doing something.”

contactar “Contactar” means “to contact” support. It remains in this infinitive form after “antes de” in “antes de contactar con atención al cliente”; use it when referring to getting in touch with a person or service.

con “Con” means “with” and identifies the service being contacted in “contactar con atención al cliente”. Use “contactar con” when describing contact with a person or service.

atención “Atención” refers to customer support in “atención al cliente”. Together with the following words, it names the service that can handle the delivery problem; use this expression when contacting customer service.

al “Al” means “to the” in “atención al cliente”. It links the support service with the customers it serves; use it in this expression before “cliente.”

cliente “Cliente” means “customer” in “atención al cliente”. The complete expression refers to customer service, the service contacted about the order; use “cliente” when referring to a person who buys from or uses a service.

La “La” means “the” before “bolsa” in “La bolsa”. It identifies a specific bag already relevant to the delivery; use this form before a singular noun in a phrase like this.

bolsa “Bolsa” means “bag”, specifically the delivery bag in this dialogue. In “La bolsa no coincide...”, it is the item being compared with the request; use it when identifying a bag or similar container.

no “No” makes the statement negative in “no coincide”. It says that the bag does not match what was requested; place “no” before the verb to negate the statement.

coincide “Coincide” means “matches” or “corresponds” here. In “La bolsa no coincide con lo que pedimos”, it compares the actual bag with the request; use “coincide con” when saying that one thing matches another.

lo “Lo” means “what” in “lo que pedimos”, referring to the thing that was requested. Together with “que”, it introduces the content of the request; use “lo que” to refer to something described by a following clause.

que “Que” helps introduce the clause “que pedimos” inside “lo que pedimos”. Here it connects “lo” with the information describing what was requested; use “lo que” when referring to a thing through an explanatory clause.

pedimos “Pedimos” means “we requested” in “lo que pedimos”. It identifies the items the speakers had asked for; use it with the requested object or with “lo que” when referring to what was requested.

Haz “Haz” tells the other person to take or make a photo. In “Haz una foto de la bolsa”, it is a direct instruction; use it when asking someone to carry out an action.

una “Una” means “a” in “una foto”, presenting one photo as the requested item. It comes before the singular noun “foto”; use it when referring to one non-specific item.

foto “Foto” means “photo”. In “una foto de la bolsa”, it identifies the evidence to make or send about the delivery; use it when referring to a picture taken to show something.

para “Para” means “so that” in “para que puedas explicar...”. It introduces the purpose of taking the photo; use “para que” before a clause when describing the intended result of an action.

puedas “Puedas” means “you can” in “para que puedas explicar”. It expresses the ability the photo is intended to make possible; use “para que puedas” when explaining that an action enables someone to do something.

explicar “Explicar” means “to explain” the problem clearly. It is the infinitive after “puedas” in “puedas explicar claramente el problema”; use it when describing how to make a situation understandable to someone.

claramente “Claramente” means “clearly” and describes how the problem should be explained. In “explicar claramente el problema”, it modifies the action of explaining; use it when emphasizing understandable communication.

el “El” means “the” before “problema” in “el problema”. It identifies the specific problem caused by the wrong delivery; use it before a definite singular noun in a phrase like this.

problema “Problema” means “problem”, referring here to the incorrect or incomplete delivery. In “explicar claramente el problema”, it is the matter that must be communicated to support; use it when naming an issue that needs attention.

Debería “Debería” asks whether the speaker ought to do something in “¿Debería pedirles...?”. It presents a possible action for advice or consideration; use it to ask whether an action would be appropriate.

pedirles “Pedirles” means “to ask them” in “pedirles que envíen...”. The ending “les” identifies the people being asked, while “pedir” names the request; use “pedirles que” before the action you want those people to carry out.

envíen “Envíen” names the action being requested from the support or delivery service: sending the missing meal. In “pedirles que envíen la comida”, it follows “que” as the requested action; use it in a request about what other people should send.

comida “Comida” means “food” or “meal” here, specifically the missing meal to be sent. In “la comida que falta”, the following clause identifies which meal is meant; use it when referring to food as part of an order.

Pide “Pide” tells the other person to ask for something. In “Pide primero el producto que falta”, it is a direct instruction about the next step; use it before the item or service being requested.

primero “Primero” means “first” and sets the order of the suggested actions. In “Pide primero el producto que falta”, the missing product should be requested before other actions; use it to mark the initial step in a sequence.

producto “Producto” means “item” or “product” here, referring to the missing part of the order. In “el producto que falta”, the following clause specifies which product; use it when referring to an individual item supplied or sold by a business.

si “Si” means “if” and introduces the condition that everyone can wait. In “si todos pueden esperar”, it makes the advice depend on that situation; use it to state a condition for an action.

todos “Todos” means “everyone” in “todos pueden esperar”. It refers to all the people involved in waiting for the missing item; use it when including every person in a group.

pueden “Pueden” means “can” in “todos pueden esperar”, referring to the group’s ability or willingness to wait. Use it with an infinitive such as “esperar” to describe what people are able to do.

esperar “Esperar” means “to wait” in “pueden esperar”. It is the action that determines whether requesting the missing product first is practical; use it after a form of “poder” when describing the ability to wait.

aplicación “Aplicación” means “app” here, the app showing information about the kitchen and the replacement preparation. In “La aplicación dice que...”, it is the source of the information; use it when referring to a digital application.

dice “Dice” means “says” in “La aplicación dice que...”. It introduces information displayed or communicated by the app; use it before “que” when reporting what a person, service, or source says.

cocina “Cocina” means “kitchen” here, referring to the kitchen responsible for preparing the replacement. In “la cocina puede prepararlo”, it identifies the service or place carrying out the preparation; use it when talking about the kitchen involved in food preparation.

puede “Puede” means “can” in “la cocina puede prepararlo”. It expresses that the kitchen has the ability or possibility to prepare the item; use it with an infinitive to describe what someone or something can do.

prepararlo “Prepararlo” means “to prepare it”, with “lo” referring to the missing food or item. In “puede prepararlo”, the form follows “puede” and names the action the kitchen can perform; use “preparar” with “lo” attached when referring to preparing a specific thing.

nuevo In the expression “de nuevo”, “nuevo” contributes the meaning “again”, so the kitchen can prepare the item another time. Use “de nuevo” when an action is repeated.

pronto “Pronto” means “soon” and indicates that the replacement may be prepared again in a short time. In “prepararlo de nuevo pronto”, it gives the expected timing; use it when referring to an action expected in the near future.

Asegúrate “Asegúrate” tells the other person to make sure of something. In “Asegúrate de que todavía pueda llegar...”, it introduces a check about the delivery’s condition; use it before “de que” when asking someone to verify a result or situation.

todavía “Todavía” means “still” in “todavía pueda llegar”. It shows that arriving in good condition remains possible at this point; use it when a possibility or situation continues to hold.

pueda “Pueda” means “can” in “pueda llegar en buen estado”. It describes the possibility that the item will arrive in good condition within the verification introduced by “Asegúrate de que”; use it with an infinitive to express a possibility being checked.

llegar “Llegar” means “to arrive” in “pueda llegar”. It describes the replacement reaching the customer; use it after a form of “poder” when referring to the possibility of arriving.

en “En” means “in” in “en buen estado”. It introduces the condition in which the item should arrive; use “en” with a condition such as “buen estado” to describe how something arrives.

buen “Buen” means “good” in the expression “en buen estado”. It describes the desired condition of the delivered item; use “en buen estado” when saying that something arrives without damage or deterioration.

estado “Estado” means “condition” in “en buen estado”. The complete expression describes the condition in which the item should arrive; use “en buen estado” to say that something is in good condition.

Pediré “Pediré” means “I will request” in “Pediré amablemente...”. It states the speaker’s planned action of requesting the missing product; use it when announcing what you will ask for.

amablemente “Amablemente” means “politely” and describes the manner of the request. In “Pediré amablemente el producto...”, it shows that the speaker intends to communicate courteously; use it when describing a respectful way of asking.

Incluye “Incluye” tells the other person to include something. In “Incluye la foto y los detalles del pedido”, it gives an instruction about the information to provide to support; use it when asking someone to add particular materials or details.

y “Y” means “and” and joins the photo with the order details in “la foto y los detalles”. It connects two items that should both be included; use it to join equivalent words or phrases.

ayudar “Ayudar” means “to help” in “atención al cliente pueda ayudar”. It names the action support may carry out after receiving the photo and order details; use it after a form of “poder” to describe the help someone can provide.

Grammar Points

preparar + lo → prepararlo

prepararlo de nuevo

preh-pah-RAR-loh deh NWEH-boh

to prepare it again

The object pronoun lo attaches to the infinitive: preparar + lo = prepararlo.

contactar con + sustantivo

contactar con atención al cliente

kohn-tahk-TAR kohn ah-tehn-SYOHN ahl klyehn-TEH

to contact customer service

The verb contactar uses con before the person or service contacted.

Spanish Vocabulary

bolsa noun

BOHL-sah bag

La bolsa no coincide con lo que pedimos.

claramente adv

klah-rah-MEHN-teh clearly

Explicar claramente el problema.

coincidir verb

koh-een-see-DEER to match coincide

La bolsa no coincide con lo que pedimos.

contactar con atención al cliente phrase

kohn-tahk-TAR kohn ah-tehn-SYOHN ahl klyehn-TEH to contact customer service

Antes de contactar con atención al cliente.

detalle noun

deh-TAH-yeh detail detalles

Revisa los detalles del pedido.

explicar verb

ehk-splee-KAR to explain

Para que puedas explicar claramente el problema.

faltar verb

fahl-TAR to be missing falta

Falta parte del pedido.

foto noun

FOH-toh photo

Haz una foto de la bolsa.

llegar verb

yeh-GAR to arrive llegó

Nuestro pedido llegó.

parte noun

PAR-teh part

Falta parte del pedido.

pedido noun

peh-DEE-doh order

Nuestro pedido llegó.

pedir verb

peh-DEER to request; to ask for pedimos

Lo que pedimos.

Quiz

Word Order

Arrange the words in the correct order.

I will request the missing item politely.

Show Answer

Pediré amablemente el producto que falta.

Spelling

Tap the letters to spell the word.

detail

Show Answer

detalles

to arrive

Show Answer

llegó

part

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parte

order

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pedido