Handling a frozen maintenance request app | Learn Spanish in English

Spanish lesson set in a contemporary Madrid everyday setting: In daily life, two adults handle a frozen maintenance request app by checking history, saving a screenshot, and contacting maintenance directly if needed..

EN → ES / Level: B1

About This Lesson

Use Handling a frozen maintenance request app to practice Spanish conversation, pronunciation, vocabulary, grammar, and quizzes.

Dialogue

A

La aplicación para solicitar mantenimiento se quedó bloqueada después de que pulsé enviar.

lah ah-plee-kah-SYOHN pah-rah soh-lee-see-TAR mahn-teh-nee-MYEN-toh seh keh-DOH bloh-keh-AH-dah dehs-PWEHS deh keh pool-SEH en-BYAR The maintenance request app froze after I pressed send.
B

Comprueba si la solicitud aparece en tu historial antes de intentarlo de nuevo.

kom-PROO-eh-bah see lah soh-lee-see-TOOD ah-pah-REH-seh en too ees-toh-RYAL AHN-tehs deh een-ten-TAR-loh deh NWEH-boh Check whether the request appears in your history before you try again.
A

Sigue cargando y no puedo saber si el mensaje se envió.

SEE-ghe kar-GAHN-doh ee noh PWEH-doh sah-BER see el men-SAH-heh seh en-BYOH It is still loading, and I cannot tell if the message went through.
B

Haz una captura de pantalla para que puedas explicar claramente el problema.

ahs OO-nah kahp-TOO-rah deh pahn-TAH-yah pah-rah keh PWEH-dahs ehk-plee-KAR klah-rah-MEN-teh el proh-BLEH-mah Take a screenshot so you can explain the problem clearly.
A

No quiero enviar la misma solicitud otra vez.

noh KYEH-roh en-BYAR lah MEES-mah soh-lee-see-TOOD OH-trah BEHS I do not want to send the same request again.
B

Espera un poco y luego comprueba la aplicación antes de iniciar una solicitud nueva.

ehs-PEH-rah oon POH-koh ee LWEH-goh kom-PROO-eh-bah lah ah-plee-kah-SYOHN AHN-tehs deh ee-nee-SYAR OO-nah soh-lee-see-TOOD NWEH-bah Wait a short time, then check the app before starting a new request.
A

Si sigue bloqueándose, ¿debería contactar directamente con el equipo de mantenimiento del edificio?

see SEE-ghe bloh-keh-AHN-doh deh-beh-REE-ah kon-tak-TAR dee-rek-tah-MEN-teh kon el eh-KEE-poh deh mahn-teh-nee-MYEN-toh del eh-dee-FEE-syoh If it still freezes, should I contact building maintenance directly?
B

Contacta directamente con el equipo de mantenimiento y explica que la aplicación puede no estar funcionando.

kon-TAHK-tah dee-rek-tah-MEN-teh kon el eh-KEE-poh deh mahn-teh-nee-MYEN-toh ee ehk-PLEE-kah keh lah ah-plee-kah-SYOHN PWEH-deh noh es-TAR foon-syoh-NAHN-doh Contact them directly and explain that the app may not be working.
A

Puedo dejar la pantalla abierta hasta saber qué pasó.

PWEH-doh deh-HAR lah pahn-TAH-yah ah-BYER-tah AH-stah sah-BER keh pah-SOH I can keep the screen open until I know what happened.
B

Entonces el equipo de mantenimiento puede usar la captura de pantalla para entender qué salió mal.

en-TON-sehs el eh-KEE-poh deh mahn-teh-nee-MYEN-toh PWEH-deh oo-SAR lah kahp-TOO-rah deh pahn-TAH-yah pah-rah en-ten-DER keh sah-LYOH mahl Then maintenance can use the screenshot to understand what went wrong.

Word by Word

La La is the definite article meaning “the” before the feminine noun in La aplicación. It identifies the specific app being discussed.
aplicación Aplicación means “application” or “app” here, in La aplicación para solicitar mantenimiento. A reusable pattern is aplicación para + an activity or purpose.
para Para indicates purpose in para solicitar mantenimiento: an app intended for requesting maintenance. It is commonly followed by an infinitive to state purpose.
solicitar Solicitar means “to request” in para solicitar mantenimiento. The citation form is solicitar, and the infinitive follows para to name the purpose of the app.
mantenimiento Mantenimiento means “maintenance” in solicitar mantenimiento and equipo de mantenimiento. It names the service or team dealing with repairs and upkeep.
se Se is part of the construction se quedó bloqueada, which presents the app as ending up in a blocked state. It also appears in se envió, where the full construction says that the message was sent.
quedó In se quedó bloqueada, quedó says that the app ended up or remained blocked. The citation form is quedar, and the complete expression describes the result that followed the button press.
bloqueada Bloqueada describes the application as blocked or frozen in se quedó bloqueada. Its feminine form matches aplicación, and it describes the state the app entered.
después Después means “after” in después de que pulsé enviar. The reusable pattern después de + an event places one event later than another.
de In después de que pulsé enviar, de helps introduce the event that happened afterward. Together with después, it creates the time expression después de que.
que In después de que pulsé enviar, que introduces the clause describing the earlier event. The same form also links purpose in para que puedas and reported content in explica que.
pulsé Pulsé states that the speaker pressed the send command in pulsé enviar. The citation form is pulsar, and the form refers to the speaker’s completed action.
enviar Enviar means “to send” in pulsé enviar, where it names the action associated with the send command. The infinitive can follow another verb to state the action involved.
Comprueba Comprueba is a direct instruction to check whether the request appears in the history. The citation form is comprobar, and the pattern Comprueba si + clause introduces something to verify.
si Si introduces what is being checked in Comprueba si la solicitud aparece. In Si sigue bloqueándose, it instead introduces the condition under which contacting maintenance is considered.
solicitud Solicitud means “request” in la solicitud and una solicitud nueva. It refers to the maintenance request submitted through the app.
aparece Aparece means “appears” in la solicitud aparece en tu historial. The citation form is aparecer, and it describes whether the request is visible in a record.
en En means “in” in aparece en tu historial, locating the request inside the app’s history. A reusable pattern is en + a place, screen, or record where something can be found.
tu Tu means “your” in tu historial. It identifies the history belonging to the person being addressed.
historial Historial means “history” or “record” in tu historial. Here it refers to the app’s record of earlier requests.
antes Antes means “before” in antes de intentarlo de nuevo and antes de iniciar una solicitud nueva. The common pattern antes de + infinitive places one action earlier than another.
intentarlo Intentarlo means “to try it” in antes de intentarlo de nuevo. It combines intentar with attached lo, referring to the action being attempted, and the full phrase means “before trying it again.”
nuevo In de nuevo, nuevo contributes the idea of doing something anew, so the full expression means “again.” De nuevo is a reusable expression for repeating an action.
Sigue Sigue means “continues” or “is still” in Sigue cargando. The citation form is seguir, and sigue + a gerund describes an action that is continuing.
cargando Cargando means “loading” in Sigue cargando. The citation form is cargar, and the expression sigue cargando says that the loading has not finished.
y Y means “and” in Sigue cargando y no puedo saber si el mensaje se envió. It links the continuing loading state with the speaker’s difficulty in knowing the result.
no No marks negation in no puedo saber and No quiero enviar. It is placed before the verb or verb phrase that is being denied.
puedo Puedo means “I can” in Puedo dejar la pantalla abierta, while no puedo saber means “I cannot tell.” The citation form is poder, and puedo + infinitive expresses ability or inability.
saber Saber means “to know” or “to tell” in no puedo saber si el mensaje se envió. The citation form is saber, and saber si + clause is used when the information is uncertain.
el El is the definite article meaning “the” before the masculine noun in el mensaje. It identifies the particular message under discussion.
mensaje Mensaje means “message” in el mensaje se envió. It refers to the content the speaker tried to send through the app.
envió In se envió, envió supplies the event of sending, while the full construction means that the message was sent. The citation form is enviar.
Haz Haz is a direct instruction to take or make a screenshot in Haz una captura de pantalla. The citation form is hacer, and Haz + noun gives a practical instruction.
una Una means “a” in una captura de pantalla. It introduces one screenshot and agrees with the feminine noun captura.
captura Captura means “capture” in the expression captura de pantalla, which refers to a screenshot. The full expression should be kept together because pantalla specifies what is captured.
pantalla Pantalla means “screen” in captura de pantalla and pantalla abierta. In the first expression it identifies the screen image; in the second it identifies the app screen being left open.
puedas Puedas means “you can” in para que puedas explicar claramente el problema. The citation form is poder, and this form follows para que to express the intended result.
explicar Explicar means “to explain” in puedas explicar claramente el problema. The citation form is explicar, and a reusable pattern is explicar + an object such as el problema.
claramente Claramente means “clearly” and describes how the problem can be explained in explicar claramente el problema. It is an adverb commonly placed with the verb it modifies.
problema Problema means “problem” in el problema. Here it refers to the app’s frozen or uncertain behavior that must be explained to maintenance.
quiero Quiero means “I want” in No quiero enviar la misma solicitud otra vez. The citation form is querer, and quiero + infinitive expresses the speaker’s desired or undesired action.
misma Misma means “same” in la misma solicitud. Its feminine form matches solicitud, and the phrase identifies a request identical to the one already discussed.
otra Otra means “another” in otra vez. With vez, the full expression otra vez means “again,” referring to repetition of the same action.
vez Vez means “time” or “occasion” in otra vez. The expression otra vez is used to say that an action happens again.
Espera Espera is a direct instruction to wait in Espera un poco. The citation form is esperar, and it is followed here by a short amount of time.
un Un is part of the quantity expression un poco, meaning “a little” or a short amount. It introduces the small amount of time being requested.
poco Poco means “a little” or “a small amount” in un poco. The expression un poco is used here to ask someone to wait briefly.
luego Luego means “then” or “afterward” in y luego comprueba la aplicación. It marks the next step after waiting.
iniciar Iniciar means “to start” in antes de iniciar una solicitud nueva. The citation form is iniciar, and iniciar + noun names the activity or process that begins.
nueva Nueva means “new” in una solicitud nueva. The citation form is nuevo, and this feminine form matches solicitud while distinguishing the proposed request from the earlier one.
bloqueándose Bloqueándose means “freezing” or “becoming blocked” in sigue bloqueándose. It is built from the citation form bloquearse with the pronoun attached to the gerund, and the phrase describes the app continuing to freeze.
debería Debería means “should” in ¿debería contactar directamente...? It presents contacting maintenance as a possible recommendation, and debería + infinitive is a reusable way to ask what action is advisable.
contactar Contactar means “to contact” in contactar directamente con el equipo de mantenimiento. The citation form is contactar, and the pattern here includes con + the person or team contacted.
directamente Directamente means “directly” in contactar directamente con el equipo and Contacta directamente con el equipo. It shows that the contact should be made without going through the frozen app.
con Con means “with” in contactar directamente con el equipo de mantenimiento. In this dialogue, it introduces the team that should be contacted.
equipo Equipo means “team” in el equipo de mantenimiento. It identifies the maintenance staff as a group rather than naming one individual.
del Del is the contraction of de and el in del edificio. The phrase equipo de mantenimiento del edificio means the building’s maintenance team.
edificio Edificio means “building” in el equipo de mantenimiento del edificio. It specifies which maintenance team is meant.
Contacta Contacta is a direct instruction to make contact in Contacta directamente con el equipo de mantenimiento. The citation form is contactar, and the pattern Contacta con + a person or team gives a practical instruction.
explica Explica is a direct instruction to explain in explica que la aplicación puede no estar funcionando. The citation form is explicar, and explica que + clause introduces the information to communicate.
puede Puede expresses possibility in la aplicación puede no estar funcionando: the app may not be working. The citation form is poder, and puede + infinitive presents a possible situation.
estar Estar means “to be” in puede no estar funcionando. The citation form is estar, and estar + gerund describes an ongoing state or activity.
funcionando Funcionando means “working” or “functioning” in estar funcionando. The citation form is funcionar, and the full expression describes whether the app is operating normally.
dejar Dejar means “to leave” or “keep” in dejar la pantalla abierta. The citation form is dejar, and the pattern dejar + object + adjective describes leaving something in a particular state.
abierta Abierta means “open” in dejar la pantalla abierta. The citation form is abrir, and its feminine form matches pantalla while describing the screen’s state.
hasta Hasta means “until” in hasta saber qué pasó. The pattern hasta + infinitive marks the point at which the speaker will stop waiting or keeping the screen open.
qué Qué means “what” in saber qué pasó. With its accent, it introduces the information the speaker wants to know in the expression “know what happened.”
pasó Pasó means “happened” in qué pasó. The citation form is pasar, and the expression qué pasó asks about the event or result.
Entonces Entonces means “then” in Entonces el equipo de mantenimiento puede usar la captura. It signals the consequence or next step that follows from keeping the screenshot.
usar Usar means “to use” in usar la captura de pantalla para entender qué salió mal. The citation form is usar, and the pattern usar + object + para + infinitive states what something is used for.
entender Entender means “to understand” in para entender qué salió mal. The citation form is entender, and it names the purpose of using the screenshot.
salió In salió mal, salió contributes the idea of how something turned out, while the full expression means “went wrong.” The citation form is salir.
mal Mal means “badly” or “wrong” in salió mal. Together with salió, it describes an unsuccessful result or something that did not work as intended.

Grammar Points

pulsé

pulsé

pool-SEH

I pressed.

The -é ending marks a completed past action for yo with many -ar verbs.

se quedó bloqueada

se quedó bloqueada

seh keh-DOH bloh-keh-AH-dah

it got stuck / froze

The pronoun se shows that the subject became blocked or froze; the adjective agrees with it.

Spanish Vocabulary

aparecer verb
ah-pah-reh-SER to appear aparece
aplicación noun
ah-plee-kah-SYOHN application

La aplicación para solicitar mantenimiento

cargar verb
kar-GAR to load cargando
de nuevo phrase
deh NWEH-boh again
enviar verb
en-BYAR to send
historial noun
ees-toh-RYAL history
intentar verb
een-ten-TAR to try intentarlo
mantenimiento noun
mahn-teh-nee-MYEN-toh maintenance
pulsar verb
pool-SAR to press pulsé
quedarse bloqueado phrase
keh-DAR-seh bloh-keh-AH-doh to freeze or get stuck se quedó bloqueada

La aplicación se quedó bloqueada

solicitar verb
soh-lee-see-TAR to request

solicitar mantenimiento

solicitud noun
soh-lee-see-TOOD request

Quiz

Spelling

Tap the letters to spell the word.

to send

Show Answerenviar

to press

Show Answerpulsé

to appear

Show Answeraparece

to request

Show Answersolicitar