Explaining a technical problem and discussing a fix | Learn Spanish in English

Spanish lesson set in a contemporary Madrid everyday setting: In a shared workspace, two colleagues troubleshoot a printer problem by checking large images and testing the file from another account..

EN → ES / Level: B2

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About This Lesson

Use Explaining a technical problem and discussing a fix to practice Spanish conversation, pronunciation, vocabulary, grammar, and quizzes.

Dialogue

A

La impresora sigue rechazando mi archivo, aunque el formato es compatible.

lah eem-preh-SOH-rah SEE-geh reh-chah-SAHN-doh mee ar-CHEE-boh, AHN-keh el for-MAH-toh es kom-pah-TEE-bleh. The printer keeps rejecting my file, although the format is supported.
B

¿Has comprobado si el documento contiene imágenes demasiado grandes?

ahs kom-proh-BAH-doh see el doh-koo-MEN-toh kon-tee-EH-neh ee-MAH-heh-nes deh-mah-SYAH-doh GRAHN-des? Have you checked whether the document contains oversized images?
A

Es posible, ya que la presentación incluye varios gráficos detallados.

es poh-SEE-bleh, yah keh lah preh-sen-tah-SYOHN een-KLOO-yeh BAH-ryohs GRAH-fee-kohs deh-tah-YAH-dohs. That is possible, since the presentation includes several detailed charts.
B

Comprimirlas podría ayudar sin dañar la calidad visual.

kom-pree-MEER-lahs poh-DREE-ah ah-yoo-DAR seen dah-NYAR lah kah-lee-DAHD bee-SWAHL. Compressing them may help without damaging the visual quality.
A

Preferiría eso a rehacer toda la presentación.

preh-feh-ree-REE-ah EH-soh ah reh-ah-SAIR TOH-dah lah preh-sen-tah-SYOHN. I would prefer that to rebuilding the entire deck.
B

Envíalo a través de la carpeta compartida.

em-BEE-ah-loh ah trah-BAYS deh lah kar-PEH-tah kom-par-TEE-dah. Send it through the shared folder.
B

Puedo probarlo desde mi cuenta.

PWEH-doh proh-BAR-loh DES-deh mee KWEHN-tah. I can test it from my account.
A

Así no tengo que probar configuraciones al azar.

ah-SEE noh TEN-goh keh proh-BAR kon-fee-goo-rah-SYOH-nes al ah-SAR. That saves me from guessing at random settings.
B

Cuando se imprima, deberíamos documentar la solución para los demás.

KWAN-doh seh eem-PREE-mah, deh-beh-REE-ah-mohs doh-koo-men-TAR lah soh-loo-SYOHN PAH-rah lohs deh-MAHS. Once it prints, we should document the fix for others.

Sentence explanations

  1. La impresora sigue rechazando mi archivo, aunque el formato es compatible.

    The printer keeps rejecting my file, although the format is supported.

    impresora
    printer
    sigue rechazando
    keeps rejecting
    archivo
    file
    aunque
    although
    formato
    format
    compatible
    compatible; supported
    More detail

    impresora means “printer” here. It is a feminine noun: la impresora. The ending -a is part of this noun’s grammatical gender, not a marker added to the verb. A useful related word is imprimir, “to print”: La impresora imprime el documento. — “The printer prints the document.” sigue rechazando describes an action that continues. sigue is the third-person singular present form of seguir, “to continue/follow,” and rechazando is the gerund of rechazar, “to reject.” The pattern seguir + gerundio means “to keep doing something”: El programa sigue funcionando. — “The program keeps working.” The continuing action is expressed by seguir; rechazando names the action that continues. archivo means “file.” It is a masculine noun, so the phrase in the sentence is mi archivo, “my file.” The possessive mi does not change for masculine and feminine singular nouns: mi archivo but mi impresora. For plural nouns, it becomes mis: mis archivos — “my files.” aunque introduces a clause that contrasts with, but does not cancel, the main statement. It means “although” here. The pattern aunque + clause is reusable: Aunque es antiguo, funciona bien. — “Although it is old, it works well.” formato means “format.” It is a masculine noun: el formato. A useful plural is formatos, “formats.” In this sentence, the format is the thing described by the following adjective. compatible means “compatible” and, in this context, “supported.” It describes el formato, so the meaning is that the format is one the printer can accept. The adjective has the same written form with a singular masculine or singular feminine noun: el formato compatible and la impresora compatible; in the plural, it becomes compatibles. Together, La impresora sigue rechazando mi archivo means “The printer keeps rejecting my file.” Aunque el formato es compatible adds the contrast “although the format is supported”: the format’s compatibility does not prevent the continuing rejection described in the first clause. The whole utterance is therefore: “The printer keeps rejecting my file, although the format is supported.”

  2. ¿Has comprobado si el documento contiene imágenes demasiado grandes?

    Have you checked whether the document contains oversized images?

    Has
    have (auxiliary)
    comprobado
    checked
    si
    whether
    documento
    document
    contiene
    contains
    imágenes
    images
    demasiado
    too
    grandes
    large
    More detail

    Has is the second-person singular present form of haber when it works as an auxiliary: has comprobado means “you have checked.” It addresses one person informally as tú; it is not the form for usted (ha comprobado) or for ustedes (han comprobado). Comprobado is the past participle of comprobar (“to check” or “to verify”). With has, it forms the present perfect: has comprobado = “you have checked.” In this compound tense, comprobado does not change for gender or number. Si introduces an indirect yes/no question and means “whether” here. It has no accent in this use; sí with an accent means “yes.” Documento is a masculine singular noun meaning “document.” Its plural is documentos; the definite article in the sentence, el, also shows the singular masculine noun phrase. Contiene is the third-person singular present form of contener (“to contain”). The stem vowel changes from e to ie in this form: contener → contiene. For example, El archivo contiene texto means “The file contains text.” Imágenes means “images.” It is the plural of the feminine noun imagen. The written accent is added in imágenes because this plural is esdrújula and therefore must be accented; the singular is written imagen without an accent. Demasiado modifies the adjective that follows it here, so it is an adverb meaning “too.” In this use it does not agree with imágenes; it indicates an excessive degree. Grandes is the plural form of the adjective grande, meaning “large.” Grande has the same singular form for masculine and feminine nouns, and grandes is used for plural nouns of either gender. For example, dos archivos grandes means “two large files.” Together, si el documento contiene imágenes demasiado grandes means “whether the document contains images that are too large.” The complete question ¿Has comprobado si el documento contiene imágenes demasiado grandes? asks one person whether they have checked that condition. The present perfect connects the completed checking with the current matter, while demasiado grandes expresses that the images exceed a suitable size.

  3. Es posible, ya que la presentación incluye varios gráficos detallados.

    That is possible, since the presentation includes several detailed charts.

    posible
    possible
    ya que
    since; because
    presentación
    presentation
    incluye
    includes
    gráficos
    charts; graphics
    detallados
    detailed
    More detail

    posible means “possible” here. It is an adjective related to the noun posibilidad (“possibility”). In es posible, es is the third-person singular present form of ser (“to be”), creating the reusable pattern es + adjective: Es importante. — “It is important.” ya que introduces the reason for the statement before it. It means “since” or “because” and keeps the preceding idea as part of the meaning; it does not replace or exclude that idea. Example: No salgo, ya que llueve. — “I am not going out, since it is raining.” presentación means “presentation.” Its plural is presentaciones. The written accent remains important: presentación, not *presentacion*. Example: La presentación empieza ahora. — “The presentation starts now.” incluye means “includes.” It is the third-person singular present form of incluir (“to include”): incluyo, incluyes, incluye, incluimos, incluyen. The subject here is la presentación, so incluye agrees with that singular subject. Example: El informe incluye una tabla. — “The report includes a table.” gráficos means “charts” in this sentence; it can also mean “graphics” in other contexts. It is the masculine plural of gráfico; the singular is gráfico. Here it is the direct object of incluye, and varios also shows masculine plural agreement. Example: El informe contiene gráficos. — “The report contains charts.” detallados means “detailed” and modifies gráficos. It is the masculine plural form of detallado; the feminine plural is detalladas, as in imágenes detalladas (“detailed images”). The adjective agrees with the plural masculine noun gráficos. Together, Es posible gives the main assessment, and ya que la presentación incluye varios gráficos detallados gives its reason: “That is possible, since the presentation includes several detailed charts.”

  4. Comprimirlas podría ayudar sin dañar la calidad visual.

    Compressing them may help without damaging the visual quality.

    Comprimirlas
    compress them
    podría
    might; could
    ayudar
    help
    sin dañar
    without damaging
    calidad
    quality
    visual
    visual
    More detail

    Comprimirlas combines the infinitive comprimir (“to compress”) with the attached direct-object pronoun -las. Comprimir is the base form; an infinitive can function as the subject of a clause, so the action of compressing is what may help. Las is feminine plural and marks the things being compressed. The supplied text does not identify those things specifically, so do not infer a particular noun from the pronoun alone. With a masculine plural object, Spanish would use -los instead. podría is the conditional form of poder for a singular subject: “could” or “might.” Here it presents the possible result rather than a certainty. The useful contrast is puede (“can; may,” present) versus podría (“could; might,” conditional). Example: Eso podría funcionar. — “That might work.” ayudar is the infinitive “to help.” In podría ayudar, it follows the conjugated form of poder; Spanish uses the infinitive after this kind of modal verb. Example: Puede ayudar. — “It can help.” sin dañar expresses “without damaging”: sin is followed here by the infinitive dañar (“to damage”). This pattern describes an action that is absent while the main action occurs. Example: Límpialo sin dañar la superficie. — “Clean it without damaging the surface.” calidad is the feminine singular noun “quality.” It can refer to a property or standard of something, as in la calidad del sonido (“the sound quality”). visual is an adjective meaning “visual.” In la calidad visual, it is singular because it modifies the singular noun calidad; its form does not change for masculine versus feminine gender. With a plural noun, it becomes visuales, for example elementos visuales — “visual elements.” Together, Comprimirlas makes the compression action the subject, and podría ayudar says that this action might be useful. sin dañar la calidad visual adds the condition that it would occur without damaging the visual quality. The complete meaning is that compressing the unspecified feminine-plural items may help while preserving the visual quality.

  5. Preferiría eso a rehacer toda la presentación.

    I would prefer that to rebuilding the entire deck.

    Preferiría
    I would prefer
    eso
    that
    rehacer
    redoing; rebuilding
    toda
    the whole; the entire
    presentación
    presentation; deck
    More detail

    Preferiría is the first-person singular conditional of preferir (“to prefer”): preferir → preferiría, “I would prefer.” The conditional presents the preference as tentative or dependent on an understood situation; it is not a command. Spanish commonly uses preferiría X a Y for “I would prefer X to Y.” Example: Preferiría té a café. — “I would prefer tea to coffee.” eso is the neuter demonstrative pronoun “that.” It can refer to an idea, option, or previously understood matter; the form itself does not identify that matter. Here it names the option being preferred. Unlike ese and esa, neuter eso does not agree with a masculine or feminine noun. rehacer is an infinitive meaning “to do or build again,” so here it means “to rebuild” or “redo.” The infinitive functions as the second option in the preference pattern: preferir X a rehacer Y — “prefer X to redoing Y.” Example: Prefiero corregirlo a rehacerlo. — “I prefer correcting it to redoing it.” toda means “the whole” or “the entire” here. It is the feminine singular form in the set todo, toda, todos, todas; toda agrees with the feminine singular noun presentación. This expresses completeness, not a separate numeric count. presentación is a feminine singular noun meaning “presentation.” In the fixed translation, the presentation is rendered as a “deck.” The phrase toda la presentación therefore means “the entire presentation” or “the whole deck.” Together, Preferiría eso a rehacer toda la presentación follows preferiría X a Y: eso is the preferred option, while rehacer toda la presentación is the alternative. The complete meaning is “I would prefer that to rebuilding the entire deck.”

  6. Envíalo a través de la carpeta compartida.

    Send it through the shared folder.

    Envíalo
    Send it
    a través de
    through
    carpeta
    folder
    compartida
    shared
    More detail

    Envíalo means “send it” here. It is the affirmative command form of enviar for tú, with the direct-object pronoun lo attached: envía + lo → envíalo. Lo refers to the item to be sent, while the command form itself identifies the addressee as one person addressed with tú. The written accent preserves the pronunciation after the pronoun is attached. Example: Envíala means “Send it” when la replaces a feminine singular direct object. a través de is a reusable prepositional expression meaning “through” or “by way of.” It introduces the route or channel used for sending. Example: Lo envié a través de la aplicación. — “I sent it through the app.” carpeta is a feminine singular noun meaning “folder.” Its useful plural is carpetas. The article la marks this noun as feminine singular in the phrase la carpeta; the noun itself names the folder. compartida means “shared” here and describes carpeta. It is the feminine singular form of the adjective compartido, agreeing with the feminine singular noun carpeta. With a masculine singular noun, the corresponding form is compartido; with plural nouns, use compartidos or compartidas according to gender. Example: la cuenta compartida — “the shared account.” Together, Envíalo gives the command “Send it,” and a través de la carpeta compartida specifies the route: “through the shared folder.” The complete utterance is therefore “Send it through the shared folder.”

  7. Puedo probarlo desde mi cuenta.

    I can test it from my account.

    Puedo
    can
    probarlo
    test it
    desde
    from
    cuenta
    account
    More detail

    Puedo means “I can” here. It is the first-person singular present form of poder (“to be able to”): puedo, puedes, puede. Spanish commonly uses poder + infinitive to express ability or permission, as in Puedo entrar (“I can enter”). probarlo means “test it.” It combines the infinitive probar (“to test” or, in other contexts, “to try”) with the direct-object pronoun lo (“it”). Attached to an infinitive, the pronoun is written as one word: probarlo. Here lo refers to the thing being tested, as established by the fixed translation; its specific identity is not stated. Compare probarla when the direct object is feminine singular and probarlos or probarlas for plural objects. desde expresses the starting point of an action or situation: “from.” In this sentence it introduces the source or point of access, mi cuenta (“my account”). It differs from de, which has many uses and does not by itself specifically express this “from a starting point” relation. cuenta means “account” here. The feminine singular noun is preceded by mi, the possessive determiner “my”: mi cuenta. Possessive determiners agree with the possessed noun in number, so the plural is mis cuentas; mi itself does not change for grammatical gender. In other contexts, cuenta can have other meanings, such as “bill” or “calculation,” but the account meaning is the one supported here. Together, Puedo + probarlo forms “I can test it,” and desde mi cuenta adds the source or access point: “from my account.” The complete utterance is therefore “I can test it from my account.”

  8. Así no tengo que probar configuraciones al azar.

    That saves me from guessing at random settings.

    Así
    that way; so
    no tengo que
    I do not have to
    probar
    to try; to test
    configuraciones
    settings; configurations
    al azar
    at random
    More detail

    Así means “that way” or “so” here. It points to the method or situation just mentioned and presents the result that follows. A reusable pattern is así + clause: Así aprendemos más rápido. — “That way we learn faster.” no tengo que expresses that the speaker does not have to do something. tengo is the first-person singular present form of tener; with que plus an infinitive, tener que + infinitive expresses obligation or necessity. The negation gives no tener que + infinitive, “not have to,” rather than “must not.” Example: No tengo que salir hoy. — “I do not have to go out today.” probar is an infinitive meaning “to try” or “to test.” In this sentence it refers to testing configurations. The infinitive follows tengo que because the obligation construction uses tener que + infinitive. Example: Quiero probar otra opción. — “I want to try another option.” configuraciones is the plural of configuración, meaning “settings” or “configurations.” Its plural form indicates more than one configuration in the general activity described here; the sentence does not specify a particular number. Example: Estas configuraciones funcionan bien. — “These settings work well.” al azar is a fixed expression meaning “at random,” “randomly,” or “without a planned basis.” It describes how the configurations would be tested, not the configurations themselves. Example: No elijas al azar. — “Do not choose at random.” Together, Así no tengo que probar configuraciones al azar means “That way, I do not have to test settings at random.” The sentence presents the method or situation introduced by Así as preventing the need for unguided testing; this matches the fixed translation, “That saves me from guessing at random settings.”

  9. Cuando se imprima, deberíamos documentar la solución para los demás.

    Once it prints, we should document the fix for others.

    Cuando se imprima
    once it prints
    deberíamos
    we should
    documentar
    to document
    solución
    solution; fix
    demás
    others; the rest
    More detail

    Cuando se imprima means “once it prints.” Cuando introduces a time clause, and imprima is the third-person singular present subjunctive of imprimir. The subjunctive presents the printing as anticipated or not yet completed. Here se leaves the agent unstated; it does not necessarily mean that the thing prints itself. Example: Cuando termine, te llamo. — “When I finish, I’ll call you.” deberíamos is the first-person plural conditional of deber, used here for “should” or “ought to.” The ending -íamos identifies the “we” form. It expresses a recommendation or expected course of action. Example: Deberíamos revisar el informe. — “We should review the report.” documentar is the infinitive “to document.” After deberíamos, it names the recommended action: deberíamos documentar — “we should document.” The infinitive does not add a separate subject; its understood subject comes from deberíamos, namely “we.” solución is a feminine singular noun meaning “solution” or, in this context, “fix.” Its useful article combination is la solución, and its plural is las soluciones. Here it is the direct object of documentar: documentar la solución — “to document the fix.” demás appears in los demás, meaning “the others” or “the rest.” Los is the masculine plural article/form used in this expression; the sentence does not specify exactly who or what the others are. Example: Los demás ya llegaron. — “The others have already arrived.” Together, cuando se imprima sets the anticipated time, deberíamos documentar expresses what “we” should do, and la solución para los demás identifies the fix and the people or things it is for. The whole utterance means: “Once it prints, we should document the fix for others.”

Grammar Points

cuando + subjuntivo

Cuando se imprima el documento, deberíamos comprobar la calidad visual.

KWAN-doh seh eem-PREE-mah el doh-koo-MEN-toh, deh-beh-REE-ah-mohs kom-proh-BAR lah kah-lee-DAHD bee-SWAHL.

When the document is printed, we should check the visual quality.

Use the subjunctive after cuando for a future or not-yet-completed action: se imprima.

podría + infinitivo

Podría ayudar a comprimir las imágenes sin dañar la calidad visual.

poh-DREE-ah ah-yoo-DAR ah kom-pree-MEER lahs ee-MAH-heh-nes seen dah-NYAR lah kah-lee-DAHD bee-SWAHL.

It could help compress the images without damaging the visual quality.

Use podría + infinitive to make a tentative suggestion or express a possibility politely.

Spanish Vocabulary

archivo noun
ar-CHEE-boh file
aunque conj
AHN-keh although
compatible adj
kom-pah-TEE-bleh compatible; supported
comprobar verb
kom-proh-BAR to check comprobado
contener verb
kon-teh-NAIR to contain contiene
demasiado adv
deh-mah-SYAH-doh too; excessively
documento noun
doh-koo-MEN-toh document
formato noun
for-MAH-toh format
imagen noun
ee-MAH-hen image imágenes
impresora noun
eem-preh-SOH-rah printer
rechazar verb
reh-chah-SAR to reject rechazando
seguir verb
seh-GEER to keep; to continue sigue

Quiz

Word Order

Arrange the words in the correct order.

I can test it from my account.

Show AnswerPuedo probarlo desde mi cuenta.

Spelling

Tap the letters to spell the word.

document

Show Answerdocumento

although

Show Answeraunque

to keep; to continue

Show Answersigue

to reject

Show Answerrechazando