About This Lesson
Use Troubleshooting a project tool login problem to practice French conversation, pronunciation, vocabulary, grammar, and quizzes.
Dialogue
A
Je n'arrive pas à me connecter à l'outil du projet.
zhuh nah-REEV pah ah muh koh-NEK-TAY ah loo-TEEL doo proh-ZHAY I cannot log in to the project tool.
B
Quel message d'erreur vois-tu ?
kell meh-SAHZH dair-UR vwah-TEW What error message do you see?
A
Il est écrit que ma session a expiré.
eel ay ay-KREE kuh mah seh-SYON ah ex-pee-RAY It says my session has expired.
B
Essaie de fermer le navigateur, puis ouvre-le de nouveau.
eh-SAY duh fair-MAY luh nah-vee-gah-TUR, pwee OOVR-luh duh noo-VOH Try closing the browser, then open it again.
A
Si ça ne marche toujours pas, est-ce que je dois contacter le support ?
see sah nuh marsh too-ZHOOR pah, ess kuh zhuh dwah kohn-tak-TAY luh soo-POHR If it still fails, should I contact support?
B
Envoie-leur le message d'erreur et ce que tu as essayé.
ahn-VWAH-luhr luh meh-SAHZH dair-UR ay suh kuh tew ahz eh-say-YAY Send them the error message and what you tried.
A
Je vais d'abord redémarrer le navigateur.
zhuh vay dah-BOHR ray-day-mah-RAY luh nah-vee-gah-TUR I will restart the browser first.
B
Dis-moi si tu as encore besoin d'aide.
dee-MWAH see tew ahz ahn-KOHR buh-ZWAN ED Tell me if you still need help.Word by Word
Je
In “Je n'arrive pas à me connecter”, “Je” means “I” and identifies the speaker as the subject. It is placed before the verb when the speaker describes their own action or situation. You use it when talking about yourself, for example when explaining a problem at work.
n'arrive
In “Je n'arrive pas à me connecter”, “n'arrive” contributes the idea of not managing to do something. Together with “pas”, it forms the negative expression “n'arrive pas à” followed by an infinitive. Use this pattern when you have tried but cannot succeed at an action.
pas
In “Je n'arrive pas à me connecter”, “pas” completes the negative pattern around the verb and makes the meaning “cannot manage to”. It is used with “n'” here, before and after the conjugated verb. This pattern is useful when saying that an action is not possible.
à
In “Je n'arrive pas à me connecter”, “à” links the expression meaning “not manage to” with the action that cannot be completed. It is followed here by the infinitive “me connecter”. Reuse the pattern “arriver à” plus an infinitive when describing whether someone succeeds in doing something.
me
In “à me connecter”, “me” refers to the speaker and shows that the speaker is connecting themself. It appears before the infinitive after “à”. This form is useful when saying that you are trying to connect to an account, service, or tool.
connecter
In “à me connecter à l'outil”, “connecter” names the action of connecting or logging in. It is used as an infinitive after “à” and appears with “me” because the speaker is connecting themself. Reuse “me connecter à” followed by the service or tool.
l'outil
In “l'outil du projet”, “l'outil” means “the tool”, specifically the project tool in this dialogue. The apostrophe joins the article and noun in this exact form. Use it before or within a phrase that identifies a particular tool.
du
In “l'outil du projet”, “du” expresses the relationship between the tool and the project: the tool of the project. It is used before “projet” to connect the two nouns. This pattern is useful when identifying something as belonging to or being associated with a project.
projet
In “l'outil du projet”, “projet” means “project” and identifies which tool is being discussed. It follows “du” in this noun phrase. Use it when referring to work being organized or carried out as a project.
Quel
In “Quel message d'erreur vois-tu ?”, “Quel” asks which or what kind of message the other person sees. It comes before the noun “message”. Use “Quel” before a noun when asking someone to identify a particular thing.
message
In “Quel message d'erreur”, “message” means the message shown by the tool. It is specified by “d'erreur”, so the phrase refers to an error message. This is useful when asking someone to report text displayed by software.
d'erreur
In “message d'erreur”, “d'erreur” identifies the message as an error message. The apostrophe joins “de” to “erreur” in this exact form. Reuse this expression when referring to a message that reports a problem.
vois
In “vois-tu ?”, “vois” means “see” and asks what the other person can see on the screen. It is used with “tu” in this question. Use the expression “Quel message d'erreur vois-tu ?” when asking someone to identify an error message.
tu
In “vois-tu ?”, “tu” means “you” when speaking to one person in the familiar form. It is the subject of the question, placed after the verb in this word order. Use it when addressing a person directly in an informal conversation.
Il
In “Il est écrit que ma session a expiré”, “Il” is the subject used in the expression meaning “it is written” or “it says”. It introduces information shown in written text rather than naming a person. Use this expression when reporting what a screen, notice, or message says.
est
In “Il est écrit que ma session a expiré”, “est” contributes “is” to the expression describing what is written. It appears between “Il” and “écrit”. Reuse the exact pattern “Il est écrit que” when reporting the content of a written message.
écrit
In “Il est écrit que ma session a expiré”, “écrit” means “written” and, in context, introduces what the screen says. It forms the expression “Il est écrit que” with “Il” and “est”. Use this expression when relaying information that appears in writing.
que
In “Il est écrit que ma session a expiré”, “que” introduces the information that is written. It links the reporting expression to the statement about the session. Reuse “Il est écrit que” before the content of a message or notice.
ma
In “ma session”, “ma” means “my” and shows that the session belongs to or is associated with the speaker. It comes directly before “session”. Use it before a noun when identifying something connected with yourself.
session
In “ma session a expiré”, “session” refers to the active login session in the project tool. It is the thing described as having expired. This word is useful when discussing a period of access to an online service.
a
In “ma session a expiré”, “a” is used with “expiré” to express that the session has expired. It appears before the form “expiré”. Reuse this structure when describing a completed event involving a subject such as a session.
expiré
In “ma session a expiré”, “expiré” says that the session is no longer valid or active. It is used together with “a” to describe what happened to the session. Use this form when an access session or validity period has ended.
Essaie
In “Essaie de fermer le navigateur”, “Essaie” gives the instruction “try”. It addresses one person directly and introduces the action to attempt. Use “Essaie de” when suggesting that someone attempt a practical action.
de
In “Essaie de fermer le navigateur”, “de” links “Essaie” to the infinitive action “fermer”. The whole pattern tells someone to try doing the following action. Reuse “Essaie de” before an infinitive when giving a suggestion.
fermer
In “fermer le navigateur”, “fermer” means to close the browser. It is the infinitive introduced by “de” after “Essaie”. Use it with an object when asking someone to close an application, window, or device.
le
In “le navigateur”, “le” means “the” and comes before the noun. In “ouvre-le”, it refers back to the browser and means “it”, appearing after the verb. This shows how the same form can identify a noun before it and refer back to it after a verb.
navigateur
In “le navigateur”, “navigateur” means “browser”, the application being closed and opened again. It follows the article “le”. Use it when discussing the application used to access a website or project tool.
puis
In “fermer le navigateur, puis ouvre-le”, “puis” means “then” and connects two actions in their intended order. The browser is closed first and opened afterward. Use “puis” to sequence instructions or steps in a process.
ouvre
In “ouvre-le de nouveau”, “ouvre” gives the instruction to open the browser. It is directed at the person addressed as “tu” and is followed by “le”, referring to the browser. Use it when telling someone to open an application, file, or other object.
nouveau
In “de nouveau”, “nouveau” contributes to the expression meaning “again”. Here it shows that the browser should be opened another time after being closed. Reuse “de nouveau” when an action is repeated.
Si
In “Si ça ne marche toujours pas”, “Si” introduces a condition and means “if”. It sets up the situation in which the next action, contacting support, may be needed. Use “Si” at the start of a conditional statement about a possible result.
ça
In “ça ne marche toujours pas”, “ça” refers generally to the attempted fix or the current situation and means “it” or “that”. It is the subject of “marche”. Use it when the exact thing being discussed is understood from the context.
ne
In “ça ne marche toujours pas”, “ne” is the first part of the negative pattern that says the situation does not work. It is placed before the conjugated verb “marche”. Reuse the pattern ne plus a verb plus “pas” to make a statement negative.
marche
In “ça ne marche toujours pas”, “marche” means “works” or “functions”. With the surrounding negative expression, it says that the attempted solution still does not work. Use it when discussing whether a tool, method, or solution functions.
toujours
In “ça ne marche toujours pas”, “toujours” means “still” and shows that the problem continues. It appears before “pas” in this negative expression. Use “toujours” in this position when an expected result has not happened yet.
ce
In “ce que tu as essayé”, “ce” points to the thing being referred to. Together with “que”, the expression means “what you tried”; the full meaning comes from the construction, not from “ce” alone. Use this expression when asking someone to describe the action they attempted.
dois
In “est-ce que je dois contacter le support ?”, “dois” expresses whether the speaker should or must contact support. It is used with “je” and followed by the infinitive “contacter”. Reuse “je dois” plus an infinitive when asking or stating what action is required.
contacter
In “contacter le support”, “contacter” means to contact or get in touch with support. It is the infinitive that follows “dois”. Use it before the person or service that should receive the contact.
support
In “contacter le support”, “support” refers to the support service that can help with the login problem. It is the object of “contacter”. Use it when referring to a service that handles technical questions or problems.
Envoie
In “Envoie-leur le message d'erreur”, “Envoie” gives the instruction “send”. It addresses one person directly and is followed by the recipients and the thing to send. Use it to give a practical instruction about sending information.
leur
In “Envoie-leur le message d'erreur”, “leur” means “to them” and refers to the support service. It appears after the verb in this instruction and identifies the recipients. Reuse this position when telling someone to send an object to other people.
et
In “le message d'erreur et ce que tu as essayé”, “et” means “and” and joins the two pieces of information to send. It connects the error message with a description of the attempted actions. Use it to link two objects or pieces of information.
as
In “ce que tu as essayé”, “as” is used with “essayé” to express what the other person has tried. It appears with the subject “tu”. Reuse this structure when describing an action that the person addressed has already attempted.
essayé
In “ce que tu as essayé”, “essayé” means “tried” and refers to the action the other person attempted. It is used together with “as” in the expression about what was tried. Use it when reporting troubleshooting steps that someone has already taken.
vais
In “Je vais d'abord redémarrer le navigateur”, “vais” expresses the speaker's intention to restart the browser. It is used with “Je” and followed by the infinitive “redémarrer”. Reuse “je vais” plus an infinitive when announcing what you are going to do next.
d'abord
In “Je vais d'abord redémarrer le navigateur”, “d'abord” means “first” and shows that restarting the browser is the initial step. It helps order actions in a troubleshooting process. Use it when saying what will be done before other possible steps.
redémarrer
In “redémarrer le navigateur”, “redémarrer” means to restart the browser. It is the infinitive after “vais” and takes “le navigateur” as its object. Use it when closing and starting an application again to try to restore normal operation.
Dis
In “Dis-moi si tu as encore besoin d'aide”, “Dis” gives the instruction “tell” or “let me know”. It is addressed to one person and introduces the information the speaker wants to receive. Use “Dis-moi si” when asking someone to inform you about a later situation.
moi
In “Dis-moi si tu as encore besoin d'aide”, “moi” means “me” and identifies the person who should be told. It follows “Dis” in this instruction. Use the expression “Dis-moi si” when asking someone to tell you whether something is true or necessary.
encore
In “tu as encore besoin d'aide”, “encore” means “still” and shows that the need for help may continue. It appears before the expression “besoin d'aide”. Reuse “avoir encore besoin de” when someone may continue to require assistance.
besoin
In “avoir besoin d'aide”, “besoin” names a need; the complete expression means “to need help”. It is used with “avoir” and followed by “de” plus what is needed. Reuse “avoir besoin de” before a person, thing, or service that is required.
d'aide
In “besoin d'aide”, “d'aide” identifies help as what is needed. The apostrophe joins “de” to “aide” in this exact form. Reuse “besoin d'aide” when asking whether someone requires assistance.
Grammar Points
arriver à + infinitif
Je n'arrive pas à me connecter.
zhuh nah-REEV pah ah muh koh-NEK-TAYI can't manage to log in.
Use arriver à followed by an infinitive to express managing or being able to do something.
avoir besoin de + nom
Tu as encore besoin d'aide.
tew ahz ahn-KOHR buh-ZWAN DEDYou still need help.
Use avoir besoin de to express need; de becomes d' before a vowel.
French Vocabulary
arriver à
phrase
ah-ree-VAY ah
to manage to; to be able to
n'arrive pas à
Je n'arrive pas à me connecter.
erreur
noun
dair-UR
error
message d'erreur
essayer
verb
eh-say-YAY
to try
Essaie
Essaie de fermer le navigateur.
expirer
verb
ex-pee-RAY
to expire
a expiré
ma session a expiré
fermer
verb
fair-MAY
to close
Essaie de fermer le navigateur.
message
noun
meh-SAHZH
message
Quel message d'erreur vois-tu ?
navigateur
noun
nah-vee-gah-TUR
browser
fermer le navigateur
outil
noun
oo-TEEL
tool
l'outil du projet
projet
noun
proh-ZHAY
project
l'outil du projet
se connecter
verb
suh koh-nek-TAY
to log in; to connect
me connecter
Je n'arrive pas à me connecter à l'outil.
session
noun
seh-SYON
session
ma session a expiré
voir
verb
VWAHR
to see
vois-tu
Quel message d'erreur vois-tu ?
Quiz
Word Order
Arrange the words in the correct order.
What error message do you see?
Show Answer
Quel message d'erreur vois-tu ?I will restart the browser first.
Show Answer
Je vais d'abord redémarrer le navigateur.Spelling
Tap the letters to spell the word.
session
Show Answer
sessionerror
Show Answer
erreurtool
Show Answer
outilproject