Getting Help with a Hotel Room Heating Problem | Learn French in English

French lesson set in a contemporary Paris everyday setting: From a hotel room, a guest calls the front desk about broken heating and asks about repair or another room..

EN → FR / Level: B1

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Use Getting Help with a Hotel Room Heating Problem to practice French conversation, pronunciation, vocabulary, grammar, and quizzes.

Dialogue

A

J'appelle depuis ma chambre parce que le chauffage ne fonctionne pas.

zhah-PELL duh-PWEE mah SHAHM-bruh pair-SKUH luh shoh-FAHZH nuh fohnk-SYON pah I am calling from my room because the heating is not working.
B

Je suis désolé pour cela. La chambre est-elle froide depuis votre arrivée ?

zhuh swee day-zoh-LAY poor suh-LAH. Lah SHAHM-bruh ESS-tell frawd duh-PWEE voh-truh ah-ree-VAY? I am sorry about that. Has the room been cold since you arrived?
A

Elle est froide depuis mon arrivée cet après-midi.

ELL eh frawd duh-PWEE mohn ah-ree-VAY seh-tah-preh-mee-DEE It has been cold since I checked in this afternoon.
B

Je peux envoyer la maintenance pour l'inspecter tout de suite.

zhuh puh ahn-vwah-YAY lah mayn-tuh-NAHNS poor lan-spehk-TAY too duh SWEET I can send maintenance to inspect it right away.
A

Si on ne peut pas réparer le chauffage ce soir, est-ce qu'une autre chambre est disponible ?

see ohn nuh puh pah ray-pah-RAY luh shoh-FAHZH suh SWAHR, ESS-kuhn OH-truh SHAHM-bruh eh dee-spoh-NEEBL? If it cannot be fixed tonight, is another room available?
B

Je vais vérifier les disponibilités et mettre de côté une chambre similaire si nous en avons une.

zhuh vay vay-ree-fee-YAY lay dee-spoh-nee-bee-lee-TAY ay MEHTR duh koh-TAY oon SHAHM-bruh see-mee-LAIR see noo zahn ah-VOHNZ oon I will check availability and hold a similar room if we have one.
A

Je n'ai pas besoin d'un surclassement, juste d'une chambre chaude pour dormir.

zhuh nay pah buh-ZWAN dun soor-klahs-MAHN, zhoost doon SHAHM-bruh showd poor dor-MEER I do not need an upgrade, just a warm room for sleeping.
B

Nous allons d'abord essayer de réparer le chauffage et garder une autre chambre prête si nécessaire.

noo zah-LOHN dah-BOR ess-ay-YAY duh ray-pah-RAY luh shoh-FAHZH ay gar-DAY oon OH-truh SHAHM-bruh PREHT see nay-sess-AIR We will try the repair first and keep another room ready if needed.
A

Appelez-moi, s'il vous plaît, avant que la maintenance monte.

ahp-lay-MWAH, seel voo PLAY, ah-VAHN kuh lah mayn-tuh-NAHNS MOHNT Please call before maintenance comes up.
B

Je vous appellerai avant qu'ils ne montent et de nouveau quand j'aurai des nouvelles.

zhuh voo zahp-luh-RAY ah-VAHN keel nuh MOHNT ay duh noo-VOH kahn zhoh-RAY day noo-VELL I will call you before they come up and again when I have an update.

Sentence explanations

  1. J'appelle depuis ma chambre parce que le chauffage ne fonctionne pas.

    I am calling from my room because the heating is not working.

    J'appelle
    I am calling
    depuis
    from
    chambre
    room
    parce que
    because
    chauffage
    heating
    ne fonctionne pas
    is not working
    More detail

    J'appelle comes from appeler, “to call.” Here it is the present-tense first-person singular form: j'appelle = “I call / I am calling.” The spelling uses j' before a vowel sound; the full subject is still je (“I”). Example: J'appelle mon ami. — “I am calling my friend.” depuis means “from” here because it introduces the place where the call is made: “from my room.” It can also introduce a starting point in time, as in depuis lundi — “since Monday”; the surrounding words determine which use applies. chambre is the noun “room,” specifically the room referred to in the fixed translation. It is feminine in French, which is why the possessive form is ma in ma chambre (“my room”). ma agrees with the noun's grammatical gender and number, not with the speaker's gender. Example: ma chambre — “my room.” parce que is the conjunction “because.” It introduces the reason for the call and connects the calling clause to the explanation that follows. chauffage means “heating” or “heating system.” In this sentence it is a masculine singular noun, shown by le chauffage (“the heating”). Example: Le chauffage fonctionne. — “The heating works.” ne fonctionne pas expresses negation around the verb fonctionner, “to work” or “to function.” fonctionne is the present-tense third-person singular form, agreeing with le chauffage; ne ... pas makes the clause negative. In ordinary spoken French, ne is often omitted, but the complete standard written pattern is ne fonctionne pas. Together, J'appelle depuis ma chambre means “I am calling from my room.” parce que le chauffage ne fonctionne pas gives the reason: “because the heating is not working.” The complete utterance therefore means “I am calling from my room because the heating is not working.”

  2. Je suis désolé pour cela. La chambre est-elle froide depuis votre arrivée ?

    I am sorry about that. Has the room been cold since you arrived?

    désolé
    sorry
    pour cela
    about that
    chambre
    room
    est-elle
    is it?
    froide
    cold
    depuis
    since
    arrivée
    arrival
    More detail

    désolé means “sorry” here. It is the masculine singular form of désolé; the feminine singular form is désolée. French agreement follows the person described by the adjective, not the noun mentioned afterward. Example: Je suis désolée. — “I am sorry,” when the speaker uses the feminine form. pour cela means “about that” in this sentence. cela is a demonstrative pronoun meaning “that” and can refer to a previously mentioned situation. pour introduces what the apology concerns here. chambre means “room.” Its common full form is une chambre (“a room”); the noun is feminine, which is why the adjective later appears as froide rather than masculine froid. Example: La chambre est grande. — “The room is large.” est-elle is the question pattern “is it?” formed from est (“is”) plus the feminine singular pronoun elle (“it/she”), joined by a hyphen in subject–verb inversion. Here elle refers to the room, as confirmed by the fixed translation. In a statement, the same idea is Elle est froide. — “It is cold.” froide means “cold” here, describing the room. It is the feminine singular form of the adjective froid; froid is masculine singular, froide feminine singular, and froids/froides are the plural forms. Example: La pièce est froide. — “The room is cold.” depuis means “since” when it introduces the point from which a situation has continued. With a starting event or time, French commonly uses the present tense for a state that is still true: J'habite ici depuis lundi. — “I have lived here since Monday.” It can also mean “for” when the following expression gives a duration, so the following phrase determines the relationship. arrivée means “arrival” here, in votre arrivée (“your arrival”). It is the feminine noun related to the verb arriver (“to arrive”); the form is also identical in spelling to the feminine singular past participle arrivée, but in this sentence it is a noun because it follows the possessive votre. Example: Depuis son arrivée, il travaille ici. — “Since his arrival, he has worked here.” Together, La chambre est-elle froide asks whether the room is cold. depuis votre arrivée adds the starting point, “since your arrival,” so the question asks whether that condition has continued from the listener’s arrival up to now. The complete utterance is: “I am sorry about that. Has the room been cold since you arrived?”

  3. Elle est froide depuis mon arrivée cet après-midi.

    It has been cold since I checked in this afternoon.

    Elle
    it (feminine)
    froide
    cold
    depuis
    since
    arrivée
    arrival
    après-midi
    afternoon
    More detail

    Elle is a third-person singular feminine pronoun. Here, the previous sentence identifies the referent as la chambre (“the room”), so Elle means “it” while retaining the room’s feminine grammatical gender. French pronouns agree with the grammatical gender and number of the noun they replace; this does not mean that the object is biologically female. froide means “cold” here. It is the feminine singular form of froid and agrees with feminine singular elle. The masculine singular form is froid; the feminine form adds -e: froid → froide. Example: La pièce est froide. — “The room is cold.” depuis introduces the starting point of a situation that continues up to the reference time. With the present tense, être + depuis presents the cold condition as continuing: “has been cold since …” Unlike pendant, which frames a duration rather than its starting point, depuis connects the situation to when it began. Example: J’attends depuis midi. — “I have been waiting since noon.” arrivée is the feminine noun “arrival,” from arriver (“to arrive”). In the utterance, mon arrivée means “my arrival”; mon is used before this feminine noun because it begins with a vowel sound. The noun, not mon, carries the feminine gender. The form arrivée can also be the feminine past participle of arriver, but its use here is a noun, signaled by the possessive mon. après-midi means “afternoon.” In cet après-midi, the demonstrative cet means “this” and is placed before a singular noun beginning with a vowel sound. The whole expression identifies the afternoon in question; après-midi itself is the noun. Together, Elle est froide says “It is cold,” with elle referring to the room. depuis mon arrivée sets the starting point as the speaker’s arrival, and cet après-midi specifies that this arrival was this afternoon. The complete meaning is: “It has been cold since I checked in this afternoon.”

  4. Je peux envoyer la maintenance pour l'inspecter tout de suite.

    I can send maintenance to inspect it right away.

    Je peux
    I can
    envoyer
    send
    la maintenance
    maintenance
    pour l'inspecter
    to inspect it
    tout de suite
    right away
    More detail

    Je peux uses pouvoir in the present tense: je peux means “I can” here. The form agrees with the subject je; compare tu peux (“you can”) and il/elle peut (“he/she can”). It expresses the speaker’s ability or availability to do the action that follows. envoyer is the infinitive “to send.” After a form of pouvoir, French uses the infinitive: Je peux envoyer... (“I can send ...”). Example: Je peux appeler demain. — “I can call tomorrow.” la maintenance is a feminine singular noun phrase meaning “maintenance,” and in this context it refers to the maintenance service or staff. La marks the noun as feminine singular; it does not by itself state a numerical quantity. Example: La maintenance arrive. — “Maintenance is coming.” pour l'inspecter gives the purpose of sending: pour followed by an infinitive commonly means “in order to” or “to.” Inspecter means “to inspect,” while l' is the elided object pronoun corresponding to “it” here. The pronoun’s exact grammatical gender is not shown in this form because French uses l' before a vowel sound for either le or la. Example: Je viens pour l'aider. — “I am coming to help him/her.” tout de suite is a fixed adverbial expression meaning “right away” or “immediately.” It modifies the action as a whole, so the sending is presented as immediate. Together, Je peux envoyer la maintenance says “I can send maintenance,” and pour l'inspecter adds the purpose “to inspect it.” Tout de suite adds the timing “right away.” The complete utterance therefore means: “I can send maintenance to inspect it right away.”

  5. Si on ne peut pas réparer le chauffage ce soir, est-ce qu'une autre chambre est disponible ?

    If it cannot be fixed tonight, is another room available?

    Si
    if
    on ne peut pas
    one/we cannot
    réparer
    to repair
    chauffage
    heating; heater
    ce soir
    tonight
    est-ce qu'
    is it that…?; question marker
    autre
    another
    chambre
    room
    disponible
    available
    More detail

    Si introduces a condition: “if …”. It is followed here by a situation that must hold for the question in the main clause to matter. Example: Si tu viens, on commence. — “If you come, we’ll start.” on ne peut pas means that the subject cannot do something. on can refer to people generally or to “we”; this sentence does not identify the actor more specifically. peut is the present form of pouvoir for on, and ne … pas makes the clause negative. The infinitive after pouvoir names the action that is or is not possible: On ne peut pas entrer. — “We/one cannot enter.” réparer is the infinitive “to repair” and follows peut because pouvoir is a modal verb. Its base form is réparer; the acute accent is part of the spelling. In this sentence, the intended meaning is repairing the heating system, not repairing something identified by a separate pronoun. le chauffage is a masculine noun referring here to the heating system or heater. The article le marks it as a specific masculine singular noun in this sentence. chauffage can also refer more generally to heating as a system or service, depending on context. ce soir means “tonight,” literally “this evening.” ce is the demonstrative form used with this masculine singular time expression. It places the possible repair in the evening of the relevant day. est-ce qu' begins a standard French yes/no question. Before a vowel, que is elided to qu', so it is written est-ce qu'une before une. The following clause is une autre chambre est disponible; the question asks whether that proposition is true. Example: Est-ce qu'une table est libre ? — “Is a table free?” autre means “another” or “other.” Here it modifies chambre and presents a room different from the one already under discussion. The feminine singular form is autre; the same form is used with a masculine singular noun, while the plural is autres. chambre is a feminine noun meaning “room,” and in this context it is a hotel or accommodation room. The indefinite article une presents one room as a possible alternative; it does not by itself assert a numerical count beyond that grammatical presentation. Example: Nous cherchons une chambre. — “We are looking for a room.” disponible is an adjective meaning “available.” It describes chambre, so it is feminine singular here. The singular form is the same for masculine and feminine nouns (un espace disponible, une chambre disponible); the plural form is disponibles. Together, Si on ne peut pas réparer le chauffage ce soir means “If the heating cannot be repaired tonight,” with on ne peut pas réparer expressing inability or lack of possibility. est-ce qu'une autre chambre est disponible ? asks whether a different room is available. The complete utterance is therefore: “If it cannot be fixed tonight, is another room available?”

  6. Je vais vérifier les disponibilités et mettre de côté une chambre similaire si nous en avons une.

    I will check availability and hold a similar room if we have one.

    Je vais
    I am going to / I will
    vérifier
    check / verify
    les disponibilités
    availability
    mettre de côté
    set aside / hold
    une chambre
    a room
    similaire
    similar
    si
    if
    nous en avons une
    we have one
    More detail

    Je vais combines the subject pronoun je (“I”) with vais, the first-person singular present form of aller (“to go”). With an infinitive after it, aller forms the near future: je vais + infinitive means “I am going to …” and can also naturally translate as “I will …” here. Example: Je vais appeler. — “I am going to call.” vérifier is an infinitive meaning “to check” or “to verify.” After vais, it names the action planned for the near future. The form remains an infinitive because vais carries the person and tense. Example: Je vais vérifier le dossier. — “I am going to check the file.” les disponibilités means “the availability” in this context, specifically the available options or rooms. les is plural, and disponibilités is the plural of disponibilité. The adjective disponible means “available,” while the noun refers to availability. Example: Nous vérifions les disponibilités. — “We are checking availability.” mettre de côté is a verb construction meaning “to set aside” or, in this lodging context, “to hold.” The infinitive is mettre; de côté completes the construction and gives the idea of placing something aside for later use. Example: Je peux mettre cette table de côté. — “I can set this table aside.” une chambre means “a room.” chambre is a feminine noun, so the indefinite article is une. The article marks an unspecified room; it does not by itself assert a numerical count. Example: Nous cherchons une chambre. — “We are looking for a room.” similaire is the adjective “similar.” It describes chambre and agrees with it in meaning and grammatical gender, although this adjective has the same written form for masculine and feminine singular nouns. Its plural form is similaires. Example: une solution similaire — “a similar solution.” si introduces a condition and means “if” here. It connects the possible condition to the action of holding a room. In French, a condition introduced by si does not use the future directly after si for this ordinary pattern; the present avons is used here, while the planned result is expressed by vais ... mettre. Example: Je viendrai si tu es libre. — “I will come if you are free.” nous en avons une means “we have one.” nous is the first-person plural subject, and avons is the first-person plural present form of avoir (“to have”). en replaces a previously understood noun phrase introduced by de or, as here, refers back to the relevant type of thing; une is the feminine singular pronoun meaning “one,” agreeing with chambre. In this sentence, the fixed translation identifies the intended meaning as having a similar room available. Example: Nous avons une chambre. → Nous en avons une. — “We have a room.” → “We have one.” Together, Je vais vérifier les disponibilités says “I will check availability.” et mettre de côté une chambre similaire adds the coordinated planned action, “and hold a similar room.” The condition si nous en avons une limits that second action: it will happen if there is one available of the relevant kind. The whole utterance therefore means: “I will check availability and hold a similar room if we have one.”

  7. Je n'ai pas besoin d'un surclassement, juste d'une chambre chaude pour dormir.

    I do not need an upgrade, just a warm room for sleeping.

    Je n'ai pas besoin
    I do not need
    surclassement
    upgrade
    juste
    just; only
    chambre
    room
    chaude
    warm
    dormir
    to sleep
    More detail

    Je n'ai pas besoin is the reusable French pattern avoir besoin de (“to need”). Here ai is the first-person singular present form of avoir, and n' ... pas makes the clause negative: “I do not need.” The de of the pattern appears as d' before the vowel of un. Example: Je n'ai pas besoin d'aide. — “I do not need help.” surclassement is a masculine noun meaning an upgrade, especially an upgrade of a service or accommodation. In d'un surclassement, d'un is de plus the masculine singular indefinite article un; it introduces the thing that is not needed. The article does not by itself assert a numerical count. juste means “just” or “only” here. It limits the request to what follows, contrasting the unwanted upgrade with the room that is wanted. Example: Je veux juste de l'eau. — “I only want water.” chambre is a feminine noun meaning “room”; its plural is chambres. In this sentence it is the noun modified by chaude. chaude means “warm” here. It is the feminine singular form of the adjective chaud, chosen to agree with feminine singular chambre: un thé chaud, but une chambre chaude. The adjective is not based on the noun; chaud is its own base form. Example: La soupe est chaude. — “The soup is hot/warm.” dormir is the infinitive “to sleep.” After pour, an infinitive commonly expresses purpose: pour dormir means “for sleeping” or, more naturally in English, “to sleep.” Example: Je cherche un endroit pour dormir. — “I am looking for a place to sleep.” Together, Je n'ai pas besoin d'un surclassement says “I do not need an upgrade.” juste then restricts the request, and d'une chambre chaude pour dormir means “a warm room to sleep in.” The whole utterance therefore means: “I do not need an upgrade, just a warm room for sleeping.”

  8. Nous allons d'abord essayer de réparer le chauffage et garder une autre chambre prête si nécessaire.

    We will try the repair first and keep another room ready if needed.

    Nous allons
    we will / we are going to
    d'abord
    first
    essayer
    try
    réparer
    repair
    chauffage
    heating system
    garder
    keep
    autre
    another
    chambre
    room
    prête
    ready
    si nécessaire
    if necessary
    More detail

    Nous allons introduces the near future: allons is the first-person plural present form of aller, used with an infinitive for “we are going to …” or, as here, “we will …”. The subject is nous (“we”), and the later infinitives say what this group plans to do. Example: Nous allons attendre. — “We will wait.” d'abord means “first” and sets the order of the actions. It commonly appears with another action that happens later or conditionally. essayer is the infinitive “to try.” With essayer de plus an infinitive, it expresses trying to carry out that action: essayer de réparer — “try to repair.” Example: Nous allons essayer de comprendre. — “We will try to understand.” réparer is the infinitive “to repair” or “to fix.” It follows de here because essayer de selects an infinitive introduced by de; it is not a finite verb agreeing with nous. chauffage is a noun meaning “heating” or “heating system.” In this sentence, réparer le chauffage means “repair the heating system.” The noun is masculine, as shown by le; its gender is a grammatical property and does not mean that the system is a person. garder is the infinitive “to keep” or “to leave in a maintained state.” It is coordinated with essayer: Nous allons ... garder ... means that the same nous plans both actions. Example: Nous allons garder la porte ouverte. — “We will keep the door open.” autre means “other” or “another.” In une autre chambre, it modifies the feminine singular noun chambre, but autre itself has the same singular form with masculine and feminine nouns: un autre livre / une autre chambre. chambre is a feminine noun meaning “room.” The phrase une autre chambre means “another room”; une marks an indefinite singular noun phrase, without by itself asserting a particular numeric count beyond the phrase’s reference to one room. prête means “ready” here. It is the feminine singular form of the adjective prêt, agreeing with chambre: une chambre prête. The masculine singular form is prêt, while the feminine form adds -e; this adjective is not the noun’s base form. si nécessaire means “if necessary.” si introduces the condition, and nécessaire describes the situation as necessary. The phrase applies to keeping the room ready: the room will be kept ready if that becomes necessary. Example: Appelez-moi si nécessaire. — “Call me if necessary.” Together, Nous allons d'abord essayer de réparer le chauffage means “We will first try to repair the heating system.” et garder une autre chambre prête si nécessaire adds a second planned action: “and keep another room ready if needed.” The complete utterance is therefore: “We will try the repair first and keep another room ready if needed.”

  9. Appelez-moi, s'il vous plaît, avant que la maintenance monte.

    Please call before maintenance comes up.

    Appelez
    call
    moi
    me
    s'il vous plaît
    please
    avant que
    before
    maintenance
    maintenance
    monte
    comes up
    More detail

    Appelez is the vous imperative of appeler, “to call.” It addresses one person formally or more than one person; the subject pronoun is normally omitted in an imperative. Compare Appelez ! (“Call!”) with Appelez-moi ! (“Call me!”). The spelling appelez is the imperative form used here; other present-tense forms include j'appelle and nous appelons. moi is the stressed form of “me.” After an affirmative imperative, French places this object pronoun after the verb, commonly with a hyphen: Appelez-moi. In an ordinary finite clause, the corresponding placement is before the verb: Vous m'appelez (“You call me”). s'il vous plaît is a fixed polite expression meaning “please.” It can accompany a request without changing the requested action. Here it softens Appelez-moi. avant que introduces an event that must happen later than the requested call: “before …”. In standard French, this conjunction normally takes the subjunctive. The source has no extra ne; the construction avant que ... is nevertheless complete here. maintenance is a feminine singular noun. In this utterance it denotes the maintenance service or staff referred to as “maintenance” in the translation. The noun itself does not show whether the service consists of one person or several; the singular form is the grammatical form of this noun. monte comes from monter, “to go up” or “to come up.” Here the fixed translation selects “comes up.” It is the third-person singular present subjunctive after avant que, agreeing grammatically with the singular noun maintenance. For this regular -er verb, the subjunctive form monte looks the same as the third-person singular present indicative form, so the surrounding conjunction identifies its use. Together, Appelez-moi, s'il vous plaît makes a polite request to call the speaker. avant que la maintenance monte sets the deadline: the call should happen before maintenance comes up. The complete meaning is: “Please call me before maintenance comes up.”

  10. Je vous appellerai avant qu'ils ne montent et de nouveau quand j'aurai des nouvelles.

    I will call you before they come up and again when I have an update.

    Je vous appellerai
    I will call you
    avant qu'ils ne montent
    before they come up
    et de nouveau
    and again
    quand j'aurai des nouvelles
    when I have an update
    More detail

    The sentence means: “I will call you before they come up and again when I have an update.” “Je vous appellerai” uses the simple future, and “avant que” is followed by the subjunctive “montent”; the ne here is expletive and does not make the meaning negative.

Grammar Points

depuis + présent

J'appelle depuis cet après-midi.

zhah-PELL duh-PWEE seh-tah-preh-mee-DEE

I have been calling since this afternoon.

French often uses the present tense with « depuis » for an action that began in the past and continues now.

avant que + subjonctif

Avant que la maintenance monte.

ah-VAHN kuh lah mayn-tuh-NAHNS MOHNT

Before the maintenance staff comes up.

« Avant que » normally requires the subjunctive; « monte » has the same spelling here.

French Vocabulary

arrivée noun
ah-ree-VAY arrival

depuis votre arrivée

cet après-midi phrase
seh-tah-preh-mee-DEE this afternoon

mon arrivée cet après-midi

chambre noun
SHAHM-bruh room

ma chambre

chauffage noun
shoh-FAHZH heating

le chauffage

depuis prep
duh-PWEE from; since

J'appelle depuis ma chambre.

désolé adj
day-zoh-LAY sorry

Je suis désolé pour cela.

envoyer verb
ahn-vwah-YAY to send

Je peux envoyer la maintenance.

fonctionne verb
fohnk-SYON works; is working

le chauffage ne fonctionne pas

froide adj
frawd cold

La chambre est-elle froide ?

inspecter verb
an-spehk-TAY to inspect

pour l'inspecter

j'appelle verb
zhah-PELL I am calling

J'appelle depuis ma chambre.

maintenance noun
mayn-tuh-NAHNS maintenance staff

la maintenance

Quiz

Spelling

Tap the letters to spell the word.

from; since

Show Answerdepuis

works; is working

Show Answerfonctionne

sorry

Show Answerdésolé

heating

Show Answerchauffage