Fixing a wrong delivery order | Learn French in English

French lesson set in a contemporary Paris everyday setting: In daily life, two adults check a delivery order, document a missing item, and contact support politely..

EN → FR / Level: B1

About This Lesson

Use Fixing a wrong delivery order to practice French conversation, pronunciation, vocabulary, grammar, and quizzes.

Dialogue

A

Notre livraison est arrivée, mais il manque une partie de la commande.

NOH-truh lee-vruh-ZON eh tah-ree-VAY, meh eel MONG ewn par-TEE duh lah koh-MAHND. Our delivery arrived, but part of the order is missing.
B

Vérifie les détails de la commande avant de contacter le service client.

vay-ree-FEE lay day-TY duh lah koh-MAHND ah-VAHN duh kohn-tak-TAY luh sair-VEESS klee-YAHN. Check the order details before contacting support.
A

Le sac ne correspond pas à ce que nous avons demandé.

luh sak nuh koh-reh-SPON pah ah suh kuh noo zah-VON duh-mahn-DAY. The bag does not match what we requested.
B

Prends une photo du sac pour pouvoir expliquer clairement le problème.

pran ewn FOH-toh dew sak poor poo-VWAR ex-plee-KAY klehr-MAHN luh proh-BLEHM. Take a photo of the bag so you can explain the problem clearly.
A

Est-ce que je dois leur demander d’envoyer le repas manquant ?

ess-kuh zhuh DWAH luhr duh-mahn-DAY dahn-vwah-YAY luh ruh-PAH mahng-KAHN? Should I ask them to send the missing meal?
B

Demande d’abord le repas manquant si tout le monde peut attendre.

duh-MAHND dah-BOR luh ruh-PAH mahng-KAHN see too luh MOND puh ah-TAHND. Ask for the missing item first if everyone can wait.
A

L’application indique que la cuisine peut le préparer de nouveau bientôt.

lah-plee-kah-SYON an-DEEK kuh lah kwee-ZEEN puh luh pray-pah-RAY duh noo-VOH byan-TOH. The app says the kitchen can prepare it again soon.
B

Assure-toi qu’il peut quand même arriver en bon état.

ah-SOOR-twah keel puh kahn MEHM ah-ree-VAY ahn bohn-nay-TAH. Make sure it can still arrive in good condition.
A

Je vais demander poliment le repas manquant.

zhuh vay duh-mahn-DAY poh-lee-MAHN luh ruh-PAH mahng-KAHN. I will request the missing item politely.
B

Ajoute la photo et les détails de la commande pour que le service client puisse aider.

ah-ZHOOT lah FOH-toh ay lay day-TY duh lah koh-MAHND poor kuh luh sair-VEESS klee-YAHN pweess ay-DAY. Include the photo and order details so support can help.

Word by Word

Notre “Notre” means “our” in “Notre livraison” and identifies the delivery as belonging to the speaker and others. Use notre before a singular noun when referring to something shared by us.
livraison “Livraison” means “delivery” here, as in “Notre livraison est arrivée.” It is useful for talking about a delivery that arrives, is delayed, or has a problem.
est “Est” means “is” and is the form of être used in “est arrivée” to describe the delivery’s arrival. The reusable pattern here is a subject followed by est and a past participle.
arrivée “Arrivée” means “arrived” in “est arrivée.” Its form matches the feminine noun livraison; use the same pattern to describe a feminine subject that has arrived.
mais “Mais” means “but” and contrasts the delivery arriving with part of the order being missing. Use mais to connect two statements that do not have the expected relationship.
il “Il” introduces the impersonal statement “il manque une partie de la commande”; it does not refer to a specific person or object here. Use il manque + the missing thing to report that something is absent.
manque “Manque” says that something is missing in “il manque une partie de la commande.” Use il manque + a noun when reporting an absent item.
une “Une” means “a” or “one” before the feminine singular noun partie. Use une before a feminine singular noun when introducing one item or portion.
partie “Partie” means “part” or “portion” in “une partie de la commande.” The reusable pattern is une partie de + the whole being divided or considered.
de “De” links the portion to the whole in “une partie de la commande,” meaning “part of the order.” Use de to express this relationship between a part and what it belongs to.
la “La” means “the” before the feminine singular noun commande. Use la before a specific feminine singular noun.
commande “Commande” means “order” in “de la commande.” It is useful in delivery contexts, especially in expressions such as the order details or a problem with an order.
Vérifie “Vérifie” means “check” as a direct instruction in “Vérifie les détails de la commande.” Use Vérifie + the thing to be checked when telling one person to verify information.
les “Les” means “the” before the plural noun détails. Use les before specific plural nouns.
détails “Détails” means “details” in “les détails de la commande.” A useful pattern is détails de + the subject whose details are being given.
avant “Avant” means “before” in “avant de contacter le service client.” Use avant de + an infinitive to place one action earlier than another.
contacter “Contacter” means “to contact” after avant de. Use contacter + a person, company, or service when describing communication with them.
le “Le” means “the” before the masculine singular noun in “le service client.” Use le before a specific masculine singular noun.
service “Service” means “service” in “le service client.” Together with client, it identifies the customer-service department or support service.
client “Client” identifies the customer side of the service in “le service client,” meaning customer service. Use service client when referring to support for customers.
sac “Sac” means “bag” in “Le sac ne correspond pas à ce que nous avons demandé.” It can be reused when describing the bag itself or evidence such as a photo of the bag.
ne “Ne” begins the negation in “ne correspond pas.” It works together with pas to say that the bag does not match the request.
correspond “Correspond” means “matches” or “corresponds” in “Le sac ne correspond pas à ce que nous avons demandé.” Use correspondre à + something when comparing an item with what was expected.
pas “Pas” completes the negation in “ne correspond pas,” making the meaning “does not match.” In this pattern, ne and pas work together around the verb.
à “À” links correspond to the thing being matched in “correspond pas à ce que nous avons demandé.” The reusable pattern is correspondre à + the expected person, thing, or result.
ce que “Ce que” together means “what” or “that which” in “ce que nous avons demandé.” Ce points to an unspecified thing, while que introduces the clause that describes it; use ce que + a clause when referring to what someone did, said, or requested.
nous “Nous” means “we” in “nous avons demandé,” identifying the speaker together with others as the subject. Use nous before a verb when the subject is “we.”
avons “Avons” means “have” in “nous avons demandé” and is the form of avoir used with nous. The reusable pattern is nous avons + a past participle to describe something we have done.
demandé “Demandé” means “requested” or “asked for” in “nous avons demandé.” It is used with the thing requested, as in ce que nous avons demandé.
Prends “Prends” means “take” as a direct instruction in “Prends une photo du sac.” Use Prends + an object when telling one person to take or get something.
photo “Photo” means “photo” in “Prends une photo du sac.” A useful pattern is prendre une photo de + the person or thing shown.
du “Du” means “of the” in “une photo du sac” and links the photo to the bag. It combines de and le before a masculine singular noun.
pour “Pour” means “in order to” in “pour pouvoir expliquer clairement le problème,” introducing the purpose of taking the photo. Use pour + an infinitive to state the purpose of an action.
pouvoir “Pouvoir” means “to be able to” in “pour pouvoir expliquer.” It expresses the ability made possible by taking the photo; use pouvoir + an infinitive.
expliquer “Expliquer” means “to explain” in “pouvoir expliquer clairement le problème.” Use expliquer + the information, situation, or problem being made clear.
clairement “Clairement” means “clearly” and describes how the problem should be explained. Use it with a communication verb such as expliquer when the information needs to be understandable.
problème “Problème” means “problem” in “le problème.” A useful pattern is expliquer le problème when reporting an issue to another person or service.
Est-ce que “Est-ce que” together marks a yes-or-no question in “Est-ce que je dois leur demander… ?” Est-ce opens the question and que connects it to the clause that follows; use Est-ce que + subject + verb to ask whether something is the case.
je “Je” means “I” in “je dois leur demander” and identifies the speaker as the subject. Use je before a verb when speaking about your own action or situation.
dois “Dois” expresses “must” or “should” in “je dois leur demander,” asking whether the speaker is expected to make the request. Use je dois + an infinitive to describe an obligation or necessary action.
leur “Leur” means “to them” in “leur demander d’envoyer,” identifying the people who will receive the request. Use leur before an infinitive in the pattern leur demander de + another action.
demander “Demander” means “to ask” or “to request” in “leur demander d’envoyer le repas manquant.” Use demander à quelqu’un de + an infinitive, with leur representing the people being asked.
d’envoyer “D’envoyer” means “to send” in the request “demander d’envoyer le repas manquant.” The d’ is the shortened form of de before a vowel, and the reusable pattern is demander de + an infinitive.
repas “Repas” means “meal” in “le repas manquant.” It is useful for identifying the food item that should be sent or prepared.
manquant “Manquant” identifies the repas as the item that is missing in “le repas manquant.” Use repas manquant to specify which meal is absent from an order.
Demande “Demande” means “ask for” or “request” as a direct instruction in “Demande d’abord le repas manquant.” Use Demande + the requested item when telling one person to make a request.
d’abord “D’abord” means “first” and sets the priority in “Demande d’abord le repas manquant.” Use it to show that one action should happen before the others.
si “Si” means “if” and introduces the condition “si tout le monde peut attendre.” Use si + a clause to state the condition under which something should happen.
tout In “tout le monde,” tout contributes to the expression meaning “everyone” or the whole group. Use tout le monde when referring to all the people involved together.
monde In “tout le monde,” monde refers to people as a group rather than to the physical world. The full expression tout le monde means “everyone” and is used as a subject of a verb.
peut “Peut” means “can” in “tout le monde peut attendre,” expressing ability or possibility. Use a subject + peut + infinitive to say that someone can do something.
attendre “Attendre” means “to wait” after peut in “peut attendre.” Use attendre when describing remaining in place or delaying an action until something happens.
L’application “L’application” means “the app” in “L’application indique que…”. The L’ is the shortened form of la before a vowel; use l’application when referring to a specific app.
indique “Indique” means “indicates” or “says” when the app provides information in “L’application indique que…”. Use indique que + a clause to report what a source shows or states.
que “Que” means “that” in “indique que la cuisine peut le préparer.” It links indique to the information being reported; use a verb such as indiquer followed by que + a clause.
cuisine “Cuisine” means “kitchen” in “la cuisine peut le préparer.” Here it is the part of the delivery operation responsible for preparing the meal; use la cuisine when referring to the kitchen.
préparer “Préparer” means “to prepare” in “peut le préparer de nouveau.” Use préparer + an object when describing the preparation of a meal or another item.
de nouveau “De nouveau” together means “again” in “préparer de nouveau.” De and nouveau form this expression for repeating an action; use a verb + de nouveau when something is done another time.
bientôt “Bientôt” means “soon” in “de nouveau bientôt,” placing the expected action in the near future. Use it with an action or event that is expected shortly.
Assure-toi “Assure-toi” means “make sure” as a direct instruction in “Assure-toi qu’il peut quand même arriver en bon état.” Use Assure-toi que + a clause when telling one person to verify that something is true or possible.
qu’il “Qu’il” means “that it” in “Assure-toi qu’il peut quand même arriver.” Qu’ is que shortened before a vowel, and il is the subject “it”; use assure-toi qu’il + verb to check a condition about something.
quand même “Quand même” together means “still” or “nevertheless” in “peut quand même arriver.” Quand and même combine into an expression that keeps an outcome possible despite a concern or condition; use it when acknowledging that something remains true.
arriver “Arriver” means “to arrive” in “peut quand même arriver en bon état.” Use arriver when describing something reaching its destination, often with a condition such as en bon état.
en “En” marks the condition in “arriver en bon état,” meaning “arrive in good condition.” Use en + a state or condition to describe how something arrives or remains.
bon “Bon” means “good” in “en bon état,” describing the condition of the item. Use bon with état in this expression when the condition is satisfactory.
état “État” means “condition” or “state” in “en bon état.” The full expression en bon état means “in good condition” and is useful when checking whether an item has remained suitable.
vais “Vais” means “am going to” or “will” in “Je vais demander poliment.” It is the form of aller used with je in the near-future pattern je vais + infinitive.
poliment “Poliment” means “politely” and describes how the request will be made in “demander poliment.” Use it with a communication or request verb when emphasizing respectful behavior.
Ajoute “Ajoute” means “add” or “include” as a direct instruction in “Ajoute la photo et les détails de la commande.” Use Ajoute + the item or information that should be included.
et “Et” means “and” and joins the photo with the order details in “la photo et les détails.” Use et to connect two items that are both included or involved.
puisse “Puisse” means “can” or “may” in “pour que le service client puisse aider.” It is used after pour que to express the intended possibility; the reusable pattern is pour que + subject + puisse + infinitive.
aider “Aider” means “to help” after puisse in “puisse aider.” Use aider when describing support provided to a person or when a service helps resolve a problem.

Grammar Points

il manque + nom

Il manque une partie de la commande.

eel MONG ewn par-TEE duh lah koh-MAHND.

Part of the order is missing.

French uses the impersonal subject il with manquer; English usually makes the missing item the subject.

photo demandée

La photo demandée correspond à la commande.

lah FOH-toh duh-mahn-DAY koh-reh-SPON ah lah koh-MAHND.

The requested photo matches the order.

Demandée agrees with the feminine noun photo, so the past participle takes -ée when used adjectivally.

French Vocabulary

arriver verb
ah-ree-VAY to arrive arrivée
commande noun
koh-MAHND order
correspondre verb
koh-reh-SPON-druh to match correspond
demander verb
duh-mahn-DAY to ask; to request demandé
détail noun
day-TY detail
il manque phrase
eel MONG is missing

Used to say that something is missing.

livraison noun
lee-vruh-ZON delivery
partie noun
par-TEE part
photo noun
FOH-toh photo
sac noun
sak bag
service client phrase
sair-VEESS klee-YAHN customer service
vérifier verb
vay-ree-FYAY to check Vérifie

Quiz

Spelling

Tap the letters to spell the word.

to check

Show AnswerVérifie

part

Show Answerpartie

detail

Show Answerdétail

order

Show Answercommande