Troubleshooting a project tool login problem | Learn Japanese in English

Japanese lesson set in a contemporary Tokyo everyday setting: At work, two adults troubleshoot a project tool login problem and decide what to send to support if it continues..

EN → JA / Level: A2

About This Lesson

Use Troubleshooting a project tool login problem to practice Japanese conversation, pronunciation, vocabulary, grammar, and quizzes.

Dialogue

A

プロジェクトツールにログインできません。

proh-JEKT-too-ru nee roh-GEEN deh-kee-mah-SEN I cannot log in to the project tool.
B

どんなエラーメッセージが表示されますか。

DOHN-nah eh-RAH MEHS-seh-JEE gah hyoh-JEE sah-reh-MAHS kah What error message do you see?
A

セッションの期限が切れたと表示されます。

SESH-shohn noh KEE-gen gah kee-REH-tah toh hyoh-JEE sah-reh-MAHS It says my session has expired.
B

ブラウザを閉じて、もう一度開いてみてください。

boo-RAH-zah oh SHI-jee-teh, moh-oo ee-DOH ah-KEE-teh mee-teh koo-dah-SIGH Try closing the browser, then open it again.
A

それでもうまくいかなかったら、サポートに連絡したほうがいいですか。

soh-reh-DEH-moh oo-MAH-koo ee-kah-NAH-kah-tah-rah, sah-POH-toh nee rehN-RAH-koo shee-tah hoh-GAH ee deh-soo kah If it still fails, should I contact support?
B

サポートにエラーメッセージと試したことを送ってください。

sah-POH-toh nee eh-RAH MEHS-seh-JEE toh tah-meh-SHEE-tah koh-toh oh oh-KOOT-teh koo-dah-SIGH Send them the error message and what you tried.
A

まずブラウザを再起動します。

MAH-zoo boo-RAH-zah oh sigh-kee-DOH shee-MAHS I will restart the browser first.
B

まだ助けが必要なら、私に教えてください。

MAH-dah tah-SOO-keh gah nee-TSOO-yoh nah-rah, wah-TAH-shee nee oh-SHEH-teh koo-dah-SIGH Tell me if you still need help.

Word by Word

プロジェクト プロジェクト means “project” here, as in the project connected to the tool. It commonly describes a work or activity with a particular goal. In this dialogue, it identifies the tool the speaker is trying to access at work.
ツール ツール means “tool” here, referring to the project tool used for work. It is used for a piece of software or another resource that helps someone do a task. In this dialogue, it is the system the speaker cannot log in to.
に に marks the target of the login in プロジェクトツールにログインできません, meaning “log in to the project tool.” It identifies the service or place being accessed. This use is common with an action directed toward a particular service or destination.
ログイン ログイン means “log in” here, referring to entering the project tool. It is used for accessing an online service, account, or system. In this dialogue, ログイン is followed by できません to say that access is not possible.
できません できません means “cannot” or “am unable to” here, in the phrase ログインできません. It says that the login cannot be completed. This form commonly follows an action or access expression when the speaker cannot do it.
どんな どんな means “what kind of” here and asks for the type or character of the error message. In どんなエラーメッセージ, it comes directly before the noun being asked about. It is useful when asking someone to describe a particular kind of thing.
エラー エラー means “error” here, referring to a problem reported by the tool. It commonly describes an error in software or a system. In this dialogue, it combines with メッセージ to identify the message shown by the system.
メッセージ メッセージ means “message” here, specifically the text shown by the system. It can refer to information communicated by a person or a device. In this dialogue, エラーメッセージ is the information the listener asks the speaker to report.
が が marks エラーメッセージ as the thing that is displayed in エラーメッセージが表示されます. It brings the displayed item into focus. This use is common when identifying what appears or is visible.
表示 表示 means “display” or “show” here, referring to the error message appearing on the screen. In 表示されます, it describes what the system shows to the user. It is commonly used for information that appears on a screen or in an application.
されます されます completes 表示されます and makes the statement that the message is displayed polite. Together, 表示されます means that something appears or is shown. This polite ending is useful when describing what a system displays to another person.
か か marks the sentence as a question in どんなエラーメッセージが表示されますか. It turns the polite statement into a request for information. It is used at the end of a question in polite speech.
セッション セッション means “session” here, referring to the user's active period of access to the tool. It is commonly used for a temporary login or connection period. In this dialogue, the session is the thing whose validity has ended.
の の links セッション to 期限 in セッションの期限, meaning “the session’s expiration limit” or “the session expiration.” It shows the relationship between the session and its time limit. This use commonly connects two nouns when the first specifies the second.
期限 期限 means “time limit” or “expiration limit” here, referring to how long the session remains valid. It is used for a deadline or period of validity. In this dialogue, 期限が切れた says that this limit has ended.
切れた 切れた means “expired” or “ended” here, as part of 期限が切れた. It says that the session’s validity has run out. This form commonly describes a time limit or validity period that has ended.
と と marks 期限が切れた as the content of what is displayed in 期限が切れたと表示されます. It connects the reported statement with the following display expression. This use is helpful when saying what a system or person reports.
ブラウザ ブラウザ means “browser” here, referring to the application used to access the project tool. It is commonly used for software that opens websites or web applications. In the dialogue, the browser is the object that should be closed and restarted.
を を marks ブラウザ as the object of the action in ブラウザを閉じて. It shows what the speaker is being asked to close. This particle commonly marks the thing directly affected by an action.
閉じて 閉じて means “close it and” here, linking the closing of the browser to the next action. It is the form used in ブラウザを閉じて, followed by another instruction. This pattern is useful when giving two actions in sequence.
もう もう works with 一度 in もう一度 and contributes the meaning “again” or “once more.” In the dialogue, it indicates that the browser should be opened one more time after being closed. This expression is useful when repeating an action.
一度 一度 means “one time” here, and together with もう it forms もう一度, “again” or “once more.” It specifies that the action should happen one additional time. This expression is used when asking for a repeated attempt.
開いて 開いて means “open it and” here, referring to opening the browser after closing it. It links the opening action with みてください in 開いてみてください. This form is useful when one action leads into a following request or action.
みて みて contributes the meaning “try doing” in 開いてみてください. The whole expression asks the listener to try opening the browser. This pattern is commonly used to suggest trying an action.
ください ください makes 開いてみてください a polite request to try opening the browser. It asks the listener to carry out the preceding action. This form is commonly used after an action expression when giving a courteous instruction.
それでも それでも means “even so” or “still” here, introducing the possibility that the problem remains after the suggested step. It connects the earlier troubleshooting action with a remaining problem. This expression is useful when discussing what to do if a problem continues.
うまく うまく means “successfully” or “well” here, in うまくいかなかったら. It evaluates whether the attempt produces the desired result. This expression commonly appears before a result expression when discussing whether something works properly.
いかなかったら いかなかったら means “if it does not work” here, as part of うまくいかなかったら. It sets the condition for contacting support if the attempted fix is unsuccessful. This form is useful for introducing a condition about an outcome not going as hoped.
サポート サポート means “support” here, referring to the team or service that helps with the tool problem. It is commonly used for technical assistance. In this dialogue, it is the group the speaker may contact and send information to.
連絡 連絡 means “contact” here, in 連絡したほうがいいですか. It refers to getting in touch with the support team. It commonly combines with an action expression to discuss contacting a person or organization.
した した is the completed-action form of する and, with 連絡, represents the action of contacting support in 連絡したほうがいいですか. It is the action being considered as the better choice. This form can follow an action noun when discussing whether that action should be taken.
ほうがいい In 連絡したほうがいいですか, the whole construction asks whether contacting support would be better or advisable. ほう presents that action as an option, が links the option to いい, meaning “good” or “better,” and the complete expression gives advice or asks for advice. It is useful when considering the recommended action in a situation.
です です makes 連絡したほうがいいですか polite. Here it helps form a courteous question about what action is advisable. It commonly appears before か when a polite statement is turned into a question.
試した 試した means “tried” here, describing the troubleshooting steps already attempted. In 試したこと, it identifies what the speaker has tried before contacting support. This form is useful when reporting an action that has already been attempted.
こと こと turns the preceding action description in 試したこと into the thing or information being sent. The whole phrase means “what you tried,” rather than a separate physical object. This use is helpful when listing an action as information for someone else.
送って 送って means “send it and” here, linking the information to the polite request in 送ってください. The speaker is asked to send the error message and the things already tried to support. This form is useful after identifying an object that should be sent.
まず まず means “first” here and shows that restarting the browser is the speaker’s initial step. It places this action before any later action. This word is useful for organizing troubleshooting steps or other actions in order.
再起動 再起動 means “restart” here, referring to restarting the browser. It describes stopping and starting a device or program again. In this dialogue, it names the first troubleshooting action the speaker plans to take.
します します is the polite form of する and, in 再起動します, means “will restart” in this context. It presents the speaker’s intended action politely. This form commonly follows an action noun when someone says they will carry out that action.
まだ まだ means “still” here, indicating that the need for help may continue after the restart. In まだ助けが必要なら, it refers to an unresolved situation. This word is useful when a condition remains true at the time being discussed.
助け 助け means “help” here, referring to assistance with the login problem. It is the thing that may still be needed in まだ助けが必要なら. This noun is useful when explaining that someone requires assistance.
必要 必要 means “needed” or “necessary” here, describing the speaker’s possible need for help. In 助けが必要なら, it says that help is required. This word is commonly used to describe something required in a situation.
なら なら introduces the condition in 助けが必要なら, meaning “if you still need help.” It tells the listener what condition should lead to the next action. This form is useful after describing a situation or condition.
私 私 means “me” here, identifying the speaker as the person who should be told in 私に教えてください. The particle に marks the recipient of the information. This word is useful when identifying oneself as a participant or recipient in a polite sentence.
教えて 教えて means “tell me” or “let me know” here, in 私に教えてください. It asks the listener to provide information about whether help is still needed. This form is commonly used before ください when politely asking someone to tell or inform the speaker.

Grammar Points

～たら、…

うまくいかなかったら、サポートに連絡したほうがいいですか。

oo-MAH-koo ee-kah-NAH-kah-tah-rah, sah-POH-toh nee rehN-RAH-koo shee-tah hoh-GAH ee deh-soo kah

If it doesn't work, should I contact support?

～たら expresses a condition: “if” or “when” something happens. The result follows after the comma.

～たほうがいいですか

サポートに連絡したほうがいいですか。

sah-POH-toh nee rehN-RAH-koo shee-tah hoh-GAH ee deh-soo kah

Should I contact support?

～たほうがいいですか asks whether an action is advisable. It is a polite way to ask for advice.

Japanese Vocabulary

うまくいかなかったら phrase
oo-MAH-koo ee-kah-NAH-kah-tah-rah if it does not work
エラーメッセージ noun
eh-RAH MEHS-seh-JEE error message
セッション noun
SESH-shohn session
それでも adv
soh-reh-DEH-moh even so; nevertheless
プロジェクトツール noun
proh-JEKT-too-ru project tool
もう一度 adv
moh-oo ee-DOH again; one more time
ログイン noun
roh-GEEN login
開いて verb
ah-KEE-teh open and
期限 noun
KEE-gen 期限
切れた verb
kee-REH-tah expired; ran out
表示されます verb
hyoh-JEE sah-reh-MAHS is displayed; appears
閉じて verb
SHI-jee-teh close and

Quiz

Spelling

Tap the letters to spell the word.

login

Show Answerログイン

again; one more time

Show Answerもう一度

is displayed; appears

Show Answer表示されます

project tool

Show Answerプロジェクトツール