Troubleshooting a Printer Problem | Learn Japanese in English

Japanese lesson set in a contemporary Tokyo everyday setting: In a shared workspace, two colleagues troubleshoot a printer problem by checking large images and testing the file from another account..

EN → JA / Level: B2

About This Lesson

Use Troubleshooting a Printer Problem to practice Japanese conversation, pronunciation, vocabulary, grammar, and quizzes.

Dialogue

A

対応している形式なのに、プリンターが何度も私のファイルを拒否します。

tie-OH shee-TEH EE-roo KAY-shee-kee nah-NOH-nee, poo-RIN-tah gah NAN-doh moh wah-TAH-shee noh FAI-roo oh kyoh-HEE shee-MAHS. The printer keeps rejecting my file, although the format is supported.
B

その文書に大きすぎる画像が含まれていないか確認しましたか。

SOH-noh bun-SHOH nee oh-KEE-s'soo-GEE-roo GAH-zoh gah fuk-mah-REH-teh ee-NAH-ee kah kah-koo-NEEN shee-MAH-shee-tah kah? Have you checked whether the document contains oversized images?
A

その可能性はあります。プレゼン資料に詳しいグラフがいくつか入っているからです。

SOH-noh kah-NOH-say wah ah-ree-MAHS. preh-ZEN shee-RYOH nee koo-wah-SHEE GRAH-foo gah ee-KOOT-soo-kah hah-TAH-teh EE-roo kah-RAH dess. That is possible, since the presentation includes several detailed charts.
B

画像を圧縮すれば、見た目の品質を損なわずに解決できるかもしれません。

GAH-zoh oh ah-shoo-KOO shee-SEH-bah, mee-TAH-meh noh heen-SHEE-tsoo oh soh-NAH-wah-zoo-nee kigh-KEH-tsoo deh-KEE-roo kah moh-SHEE-reh-MAH-sen. Compressing them may help without damaging the visual quality.
A

プレゼン資料全体を作り直すより、その方法のほうがいいです。

preh-ZEN shee-RYOH zen-TAI oh tsoo-kee nah-OH-soo YOH-ree, SOH-noh hoh-HOH noh hoh-GAH ee dess. I would prefer that to rebuilding the entire deck.
B

共有フォルダーを通して送ってください。

kyoh-YOO foh-ROO-dah oh toh-SHE-teh oh-KOOT-teh koo-DAH-sigh. Send it through the shared folder.
B

私のアカウントからそのファイルをテストできます。

wah-TAH-shee noh ah-KAH-oon-toh kah-RAH SOH-noh FAI-roo oh TEH-soo-toh deh-KEE-MAHS. I can test it from my account.
A

それなら、設定を手当たり次第に試さずに済みます。

SOH-reh nah-rah, seh-TAY oh teh-ah-TAH-ree shee-DAI nee teh-SAH-zoo-nee soo-MEE-mahs. That saves me from guessing at random settings.
B

うまく印刷できたら、ほかの人のために解決方法を記録しましょう。

oo-MAH-koo een-SHAH-koo deh-KEE-tah-rah, hoh-KAH noh HEEN noh tah-MEH nee kigh-KEH-tsoo hoh-HOH oh kee-ROH-koo shee-mah-SHOH. Once it prints, we should document the fix for others.

Word by Word

対応 対応 in 対応している means being compatible with or supported by something; here, the format is supported by the printer. In technical contexts, it commonly appears with a format, device, or system that supports something.
して して in 対応している connects 対応 with いる and helps express the continuing state of being supported. This connective form commonly links an action or state to what follows.
いる いる in 対応している indicates that the state of being supported continues to apply. It is used after a connected form when describing an ongoing state or condition.
形式 形式 means format here, referring to the type or structure of the file. It commonly appears with 対応している when discussing whether a device or program supports a format.
なのに なのに means although or even though in 形式なのに, contrasting the supported format with the printer’s rejection. The な links the noun 形式 to のに, which introduces the unexpected contrast. Use this construction when a result is contrary to the preceding situation.
プリンター プリンター means printer, the device rejecting the file in this dialogue. It can be used with actions such as printing, rejecting, or checking a file.
が が marks プリンター as the subject of the rejection in プリンターが何度も私のファイルを拒否します. It commonly identifies the thing that performs an action or is in a particular state.
何度 何度 means how many times or repeated instances; in 何度も, it refers to the printer rejecting the file repeatedly. It commonly appears with も when emphasizing repeated occurrences.
も も in 何度も emphasizes that the action happens repeatedly, giving the meaning again and again or many times. It follows a quantity expression to stress that quantity or repetition.
私 私 means I or me, referring to the speaker who owns the file. It is commonly used before の to identify possession or a personal relationship.
の の in 私のファイル links 私 to ファイル and shows that the file belongs to or is associated with the speaker. This pattern is reusable with a person or organization followed by the related noun.
ファイル ファイル means file, the digital item that the printer rejects. It commonly appears with words for sending, testing, opening, or printing.
を を marks 私のファイル as the object directly affected by 拒否します. It commonly follows the thing that an action is performed on.
拒否 拒否 in 拒否します means reject or refuse; here, the printer rejects the file. It is used with する to describe refusing or declining something, including a file or request.
します します in 拒否します gives the action a polite present or nonpast form, meaning the printer rejects the file. This polite form follows action nouns such as 拒否.
その その means that or the specified, pointing to the document being discussed. It appears directly before a noun, as in その文書.
文書 文書 means document, referring to the document that may contain oversized images. It commonly appears with words describing what the document contains.
に に in 文書に marks the document as the place or container in which the images may be included. It commonly marks a location where something exists or is contained.
大きすぎる 大きすぎる means too large, describing images whose size may cause the printer problem. The ending すぎる shows that the size exceeds what is appropriate or manageable here.
画像 画像 means image, specifically an image contained in the document. It commonly appears with words for size, compression, quality, or inclusion in a file.
含まれて 含まれて in 含まれていない means be contained or included, referring to images inside the document. It connects with the following negative state to ask whether the images are not included.
いない いない in 含まれていない indicates that the state of being contained is negative: the images are not included. It is used after a connected form to describe a continuing absence or nonexistence.
か か in 含まれていないか turns the preceding content into the uncertain point being checked: whether the images are not included. It commonly appears at the end of an embedded question before a verb such as 確認しましたか.
確認 確認 in 確認しました means check or confirm, referring to checking the document’s contents. It commonly combines with する when asking whether someone has checked something.
しました しました in 確認しました gives the checking action a polite past form, asking whether the check was done. This form is used for a completed action in a polite question.
可能性 可能性 means possibility, referring to the possibility that oversized images are causing the problem. It commonly appears with あります when stating that a possibility exists.
は は in 可能性はあります sets the possibility as the topic of the sentence. It highlights that possibility while the sentence explains that it exists.
あります あります in 可能性はあります means there is or exists; with 可能性, it means that possibility exists. It is commonly used with abstract nouns such as a possibility, reason, or problem.
プレゼン資料 プレゼン資料 means presentation materials or a presentation deck, referring to the file containing the charts. It commonly appears with words describing what is included in the materials.
詳しい 詳しい means detailed here, describing the charts as containing a lot of detail. It commonly modifies a noun directly, as in 詳しいグラフ.
グラフ グラフ means chart or graph, referring to the visual elements in the presentation materials. It commonly appears with descriptions of detail, size, or inclusion in a document.
いくつか いくつか means several or some, indicating an unspecified but more-than-one number of charts. It commonly comes before a noun, as in いくつかのグラフ, or before a phrase describing what is included.
入って 入って in 入っている means be inside or be included, referring to charts included in the presentation materials. It connects with いる to describe their continuing presence in the materials.
から から in 入っているからです introduces the reason for saying that the possibility exists: the presentation contains several detailed charts. It commonly follows a statement when giving a reason.
です です in 入っているからです gives the explanation a polite sentence ending, meaning that this is the reason. It is commonly used after a reason introduced by から.
圧縮 圧縮 means compression or compressing, referring to reducing the size of the images. It commonly combines with する when describing the action of compressing a file or image.
すれば すれば in 圧縮すれば means if the images are compressed or by compressing them, introducing a possible way to solve the problem. This form commonly presents a condition or method before its result.
見た目 見た目 means appearance or visual look, referring to how the compressed images appear. It commonly combines with の to describe the visible aspect of something.
品質 品質 in 見た目の品質 means quality, specifically the visual quality that should not be damaged. It commonly appears with a type of quality, such as the quality of an image or product.
損なわず 損なわず means without damaging or harming, referring to preserving the visual quality while compressing the images. It introduces an action that is avoided and commonly connects to the rest of the sentence with ずに or a following phrase.
解決 解決 in 解決できる means resolving the problem, with compression presented as a possible solution. It commonly appears with a problem or issue and can combine with できる to express that it can be resolved.
できる できる in 解決できる means can be done or can resolve, so the problem may be solved through compression. It commonly follows an action or noun to express ability or possibility.
かもしれません かもしれません means may or might in 解決できるかもしれません, expressing a polite possibility rather than certainty. かも introduces the possibility and しれません completes the expression. Use it when suggesting a possible result or explanation.
全体 全体 means the whole or entire part, referring to the presentation deck as a complete unit. It commonly appears before or after a noun to distinguish the complete item from only part of it.
作り直す 作り直す means rebuild or remake, referring to creating the entire presentation deck again. It commonly describes making an existing document, plan, or object again.
より より in 作り直すより compares rebuilding the deck with the preferred compression method and means rather than or compared with. It commonly appears in the pattern Aより、Bのほうがいい.
ほう ほう in その方法のほうがいい refers to the option or side that is preferable, namely the proposed method. It commonly appears with がいい when comparing two choices.
いい いい in その方法のほうがいい means preferable or better, expressing the speaker’s choice between methods. It commonly follows のほうが when saying which option is preferred.
共有フォルダー 共有フォルダー means shared folder, the place through which the file should be sent. It commonly appears with 通して when identifying a channel or route for sending something.
通して 通して in 共有フォルダーを通して means through or by way of the shared folder. It commonly follows the route or intermediary used to send information or files.
送って 送って is the connective form of 送る and means send in this request to send the file through the shared folder. It connects with ください to make a polite request.
ください ください in 送ってください makes the instruction a polite request: please send it. It commonly follows a connected verb form when asking someone to perform an action.
アカウント アカウント means account, referring to the account used for testing the file. It commonly appears with possessive expressions such as 私のアカウント.
テスト テスト means test, referring to checking the file from the speaker’s account. It commonly combines with する or できる when describing testing something.
できます できます in テストできます means can test or is able to test, expressed politely. It commonly follows an action noun such as テスト to state that the action is possible.
それ それ refers to that situation or proposal, specifically testing the file from the other account. It commonly points back to something just mentioned.
なら なら in それなら means if so or in that case, using the preceding proposal as the condition for the next statement. It commonly introduces a response based on information just given.
設定 設定 means settings, referring to the printer or file settings that might otherwise be tried. It commonly appears with verbs for changing, checking, or trying settings.
手当たり次第に 手当たり次第に means at random or indiscriminately in 手当たり次第に試さず, describing trying settings without a planned selection. 手当たり suggests what one can reach, 次第に gives the sense of proceeding according to that, and に makes the expression adverbial. Use it when actions are taken one after another without a clear method.
試さず 試さず in 試さずに済みます means without trying or testing the settings. It introduces the action that can be avoided and connects to 済みます through に.
済みます 済みます in 試さずに済みます means can be spared from having to do something or can avoid doing it. Here, the speaker can avoid trying random settings because the colleague will test the file.
うまく うまく in うまく印刷できたら means successfully or well, describing the desired result of printing. It commonly modifies an action to show that it goes as intended.
印刷 印刷 means printing, referring to the file being printed successfully. It commonly combines with する or できる when discussing the printing action.
できたら できたら in うまく印刷できたら means if or when it can be printed successfully. It introduces the condition for documenting the fix after the printing result is confirmed.
ほか ほか in ほかの人 means other, referring to people besides the two colleagues. It commonly combines with の before a noun to identify other members of a group.
人 人 in ほかの人 means people or persons, referring to others who may benefit from the documented solution. It commonly follows a modifier such as ほかの.
ため ため in ほかの人のために means for the sake or benefit of other people. It commonly appears with のために when describing the intended beneficiary of an action.
方法 方法 means method or way, referring to the solution for the printer problem that should be recorded. It commonly appears with words for finding, explaining, or documenting a solution.
記録 記録 in 記録しましょう means record or document, referring to writing down the solution for others. It commonly combines with する when describing the act of keeping information for later use.
しましょう しましょう in 記録しましょう means let’s document or let’s do it, making a polite suggestion to act together. It commonly follows an action noun or connected verb form when proposing a shared action.

Grammar Points

〜ば

圧縮すれば、品質を損なわずに解決できるかもしれません。

ah-shoo-KOO shee-SEH-bah, heen-SHEE-tsoo oh soh-NAH-wah-zoo-nee kigh-KEH-tsoo deh-KEE-roo kah moh-SHEE-reh-MAH-sen.

If it is compressed, it may be possible to solve it without damaging the quality.

〜ば expresses a condition: if or when something happens. It often presents a possible result or solution.

〜ずに

見た目を損なわずに作り直す。

mee-TAH-meh oh soh-NAH-wah-zoo-nee tsoo-kee nah-OH-soo.

Remake it without damaging its visual appearance.

〜ずに means “without doing.” It connects two actions and shows that the first action is not performed.

Japanese Vocabulary

プレゼン資料 noun
preh-ZEN shee-RYOH presentation materials; presentation deck
何度も adv
NAN-doh moh repeatedly
可能性 noun
kah-NOH-say possibility
画像 noun
GAH-zoh image
確認しましたか phrase
kah-koo-NEEN shee-MAH-shee-tah kah have you checked
含まれていないか phrase
fuk-mah-REH-teh ee-NAH-ee kah whether it contains
拒否します verb
kyoh-HEE shee-MAHS rejects
形式 noun
KAY-shee-kee format
詳しい adj
koo-wah-SHEE detailed
対応している verb
tie-OH shee-TEH EE-roo supported
大きすぎる adj
oh-KEE-s'soo-GEE-roo oversized; too large
文書 noun
bun-SHOH document

Quiz

Spelling

Tap the letters to spell the word.

have you checked

Show Answer確認しましたか

oversized; too large

Show Answer大きすぎる

rejects

Show Answer拒否します

whether it contains

Show Answer含まれていないか