About This Lesson
Use Clearer outage communication to practice Japanese conversation, pronunciation, vocabulary, grammar, and quizzes.
Dialogue
A
プラットフォームが利用できない状態でしたが、ステータスページは更新されないままでした。
puh-RAT-toh-FOH-moo gah ree-YOH deh-kee-NAI joh-TAI deh-SHEE-tah gah, suh-TEH-tuhs PEH-jee wah koh-SHEEN sah-reh-NAI MAH-mah deh-SHEE-tah. The platform was unavailable, but the status page stayed unchanged.
B
そのため深刻な情報共有の不足が生じ、ご不満は理解しています。
soh-noh tah-MEH sheen-KOH-koo-nah joh-HOH kyoh-YOOH noh foo-SOH-koo gah SHOH-jee, goh-FOO-mahn wah ree-KAI shee-TEH-ee-mahs. That caused a serious communication gap, and I understand the frustration.
A
必要もないのに、自分の接続状況を確認するために時間を使いました。
hee-tsoo-YOH moh NAI noh-NEE, jee-BOON noh seh-tsoo-ZOH-koo joh-KYOH oh kah-koo-NEEN soo-roo tah-MEH nee JEE-kahn oh tsoo-KAI-mah-shee-tah. I spent time checking my own connection unnecessarily.
B
原因が分かる前でも、更新情報はすぐに表示されるべきです。
GEHN-een gah wah-KAH-roo MAH-eh deh-MOH, koh-SHEEN joh-HOH wah soo-GOO nee hyoh-JEE sah-reh-ROO BEH-kee dehss. Updates should appear quickly, even before the cause is known.
A
問題を認めていれば、混乱は減っていたはずです。
mohn-DAI oh mee-toh-MEH-teh ee-REH-bah, kohn-RAHN wah heh-TEH-ee-tah HAH-zoo dehss. Acknowledging the issue would have reduced confusion.
B
インシデント対応のエスカレーション手順を見直しています。
een-shee-DEHN-toh tie-OH noh eh-soo-kah-REH-shohn teh-JOON oh mee-NAH-oh-shee-TEH-ee-mahs. We are reviewing the escalation process for incidents.
A
その後の報告は、漠然としたものではなく、具体的な内容にしてください。
soh-noh AH-toh noh hoh-KOH-koo wah, bah-koo-ZEHN toh SHEE-tah MOH-noh deh-wah nah-koo, goo-TAI-teh-kee nah NAI-yoh nee SHEE-teh koo-DAH-sai. Please make the follow-up specific rather than overly general.
B
時系列と再発防止策の詳細を含めます。
jee-keh-REH-tsoo toh sai-HAHT-soo boh-SHEE-sah-koo noh shoh-SAI oh foo-koo-MEH-mahs. It will include a timeline and prevention details.Word by Word
プラットフォーム
「プラットフォーム」 means the platform in this support context. It refers to the software service that became unavailable, and it is commonly used with words describing a service or system.
が
「が」 marks 「プラットフォーム」 as the subject of the statement. Here it identifies what was unavailable in 「プラットフォームが利用できない状態」, and it commonly follows the subject of a descriptive clause.
利用
「利用」 means use or availability here as part of 「利用できない」. It describes whether the platform can be used, and it commonly combines with 「できる」 or 「できない」 for ability or availability.
できない
「できない」 means cannot be used or is unavailable in 「利用できない」. It is the negative form related to the citation form 「できる」, and 「利用できない」 is a reusable way to describe a service that users cannot access.
状態
「状態」 means a condition or state here. 「利用できない状態」 describes the condition of being unavailable, and this noun commonly follows a clause to describe a situation.
でした
「でした」 states politely that the condition was true in the past. It is the polite past form related to 「です」, and it closes the description 「利用できない状態でした」.
ステータスページ
「ステータスページ」 means the status page that communicates the service condition. Here it is the page expected to show an update, and the term is commonly used for a service-status or incident-information page.
は
「は」 marks 「ステータスページ」 as the topic of the second clause. It contrasts the unchanged status page with the platform’s unavailability, and it commonly introduces what the speaker is focusing on.
更新されない
「更新されない」 means is not updated in this dialogue. It is the negative form related to 「更新する」 through the form 「更新される」, and it commonly describes a page or record that receives no new information.
まま
「まま」 means remaining in the same state, so 「更新されないまま」 means remaining without being updated. It is useful after a described condition when that condition continues, such as leaving something unchanged.
そのため
「そのため」 means therefore or as a result and connects the previous lack of updates to its consequence. 「その」 points back to the preceding situation, while 「ため」 marks it as the reason; together they introduce the resulting communication gap.
深刻
「深刻」 means serious or severe in 「深刻な情報共有の不足」. It describes the seriousness of the lack of information sharing, and it commonly appears before a noun with 「な」.
な
「な」 connects 「深刻」 to the noun 「情報共有の不足」, making the phrase mean a serious lack of information sharing. This is the linking form used when this type of descriptive word modifies a noun.
情報共有
「情報共有」 means information sharing in this support discussion. It identifies the communication that was insufficient, and it commonly combines with 「不足」 when information has not been shared enough.
の
「の」 links 「情報共有」 to 「不足」, showing that the shortage concerns information sharing. It commonly connects one noun to another noun in phrases that identify a type or source.
不足
「不足」 means a lack or shortage here, specifically a lack of information sharing. It commonly follows a noun with 「の」 to identify what is insufficient.
生じ
「生じ」 means arose or occurred in 「情報共有の不足が生じ」. It is the connecting form related to the citation form 「生じる」 and links the occurrence of the gap to the following response.
ご不満
「ご不満」 refers respectfully to the customer’s dissatisfaction or frustration. The 「ご」 makes the expression polite toward the other person, and this wording is suitable when acknowledging a customer’s negative experience.
理解しています
「理解しています」 means understand here, expressing the speaker’s current understanding of the customer’s frustration. It is the polite progressive or state form related to 「理解する」, and it is commonly used to acknowledge someone’s feelings or situation.
必要
「必要」 means necessity or need in the phrase 「必要もない」. Here it refers to the absence of any need to check the connection, and it commonly combines with 「ある」 or 「ない」 to express whether something is needed.
も
「も」 adds emphasis to the idea of even or at all in 「必要もない」. Together with 「ない」, it stresses that there was not even a need to perform the check, and it can emphasize an unexpectedly small or absent amount.
ない
「ない」 means not existing or not needed here, completing 「必要もない」. It is the negative form related to 「ある」 in this expression, and 「必要がない」 or 「必要もない」 can state that an action was unnecessary.
のに
「のに」 means even though or despite the preceding fact in 「必要もないのに」. The whole phrase contrasts the lack of necessity with the speaker’s actual checking, and 「のに」 commonly introduces an unexpected result or action.
自分
「自分」 means oneself or one’s own in 「自分の接続状況」. It identifies the speaker’s own connection rather than the platform’s connection, and it commonly appears with 「の」 before something belonging to or associated with the person.
接続状況
「接続状況」 means connection status or connection condition. Here it is the connection the speaker checked, and it is a useful term when discussing whether a device or service is connected properly.
を
「を」 marks 「自分の接続状況」 as the direct object of 「確認する」. It shows what was checked, and it commonly follows the thing directly acted on by a verb.
確認する
「確認する」 means to check or confirm the connection status. It is the action performed for the purpose expressed by 「ために」, and it commonly takes the item being checked with 「を」.
ため
「ため」 means purpose here in 「確認するために」. Together with 「確認する」 and 「に」, it expresses doing something for the purpose of checking the connection, and this pattern commonly introduces the purpose of an action.
に
「に」 marks purpose in 「確認するために」. It connects the purpose phrase to the action of spending time, and this use commonly follows 「ため」 when explaining why an action is performed.
時間
「時間」 means time here, specifically time spent checking the connection. It is the object of 「使いました」, and it commonly appears in the pattern 「時間を使う」 for spending time on an activity.
使いました
「使いました」 means spent or used here, referring to time spent on checking. It is the polite past form related to 「使う」, and 「時間を使いました」 is a reusable way to say that time was spent on something.
原因
「原因」 means the cause of the platform problem. In 「原因が分かる前」, it is the thing that is not yet known, and it commonly appears with 「分かる」 when discussing the cause of an issue.
分かる
「分かる」 means be known or be understood here, as in the cause becoming known. It commonly follows a subject marked by 「が」, such as 「原因が分かる」.
前
「前」 means before in 「原因が分かる前」. It places the expected update before the cause becomes known, and it commonly follows a clause to express the time before an event.
でも
「でも」 means even in 「原因が分かる前でも」, emphasizing that updates should appear even before the cause is known. It follows the time phrase 「原因が分かる前」 and broadens the requirement to that earlier situation.
更新情報
「更新情報」 means update information in this service-status context. It refers to information that should appear during the incident, and it commonly identifies new information about a service or event.
すぐ
「すぐ」 means quickly or immediately here. It modifies 「表示される」 to express that update information should appear without delay, and it commonly comes before a verb describing prompt action.
表示される
「表示される」 means be displayed or appear here, referring to update information appearing for users. It is the form related to 「表示する」 used to describe something being shown, and it commonly takes displayed information as the subject.
べき
「べき」 expresses what should or ought to happen in 「更新情報はすぐに表示されるべきです」. It presents prompt display as the proper expectation, and it commonly follows a verb form to state a recommended or expected action.
です
「です」 is the polite copula ending the statement about what should happen. Here it makes 「表示されるべき」 polite, and it commonly follows a noun-like or descriptive expression in formal communication.
問題
「問題」 means the issue or problem being discussed. In 「問題を認めていれば」, it is the issue that should have been acknowledged, and it commonly takes 「を」 with verbs such as 「認める」.
認めていれば
「認めていれば」 means if the issue had been acknowledged in this sentence. It is a conditional form related to the citation form 「認める」 and sets the condition for the expected reduction in confusion; it commonly introduces a hypothetical condition with 「ば」.
混乱
「混乱」 means confusion here, referring to the confusion caused by the lack of acknowledgment. It is the subject of 「減っていた」, and it commonly appears when describing unclear information or disorder during an incident.
減っていた
「減っていた」 means had decreased or would have been reduced here. It is related to the citation form 「減る」 and describes the expected result under the condition 「認めていれば」; it commonly describes a quantity or problem becoming smaller.
はず
「はず」 expresses an expected or logically supposed result in 「減っていたはずです」. Here it shows the speaker’s judgment that confusion should have been reduced, and it commonly follows a clause when the expectation is based on reasoning.
インシデント
「インシデント」 means incident in the software-support context. It refers to an event requiring operational response, and it commonly appears with terms for handling, escalation, or investigation.
対応
「対応」 means response or handling here, as part of 「インシデント対応」. It describes how the incident is dealt with, and it commonly follows the event being handled in a compound noun.
エスカレーション
「エスカレーション」 means escalation in the incident-response process. It refers to moving an issue through an established response path, and it commonly appears with 「手順」 or 「プロセス」 in support and operations contexts.
手順
「手順」 means procedure or ordered steps here. It identifies the escalation procedure under review, and it commonly combines with a task or process to describe how that work should be carried out.
見直しています
「見直しています」 means are reviewing or reconsidering here, referring to an ongoing review of the procedure. It is the polite progressive form related to 「見直す」, and it commonly describes examining an existing process in order to improve it.
その後
「その後」 means afterward or after that. Here it refers to the report that follows the incident or the preceding response, and it commonly introduces a later action, event, or report.
報告
「報告」 means a report or follow-up report here. It refers to the information provided after the incident, and it commonly appears with words describing content, timing, or submission.
漠然とした
「漠然とした」 means vague or lacking specific detail in 「漠然としたもの」. It describes a report that does not clearly identify what happened, and it commonly modifies a noun with 「もの」 or another noun.
もの
「もの」 means a thing or one here, referring to a report characterized as vague. In 「漠然としたもの」, it turns the preceding description into a general noun phrase, and it commonly follows an adjective-like description when the exact noun is understood from context.
ではなく
「ではなく」 means rather than being or not being, contrasting a vague report with a specific one. In this construction, 「で」 connects the description, 「は」 adds contrast, and 「なく」 provides the negative connective; together they introduce the alternative 「具体的な内容」.
具体的
「具体的」 means specific or concrete in 「具体的な内容」. It describes the follow-up as containing identifiable details rather than being vague, and it commonly modifies a noun with 「な」.
内容
「内容」 means content or details here, referring to what the follow-up report should contain. It is described as specific in 「具体的な内容」, and it commonly identifies the information included in a report.
してください
「してください」 is a polite request meaning please do or please make here, asking the other party to make the follow-up specific. The 「して」 part supplies the action and 「ください」 makes it a polite request; together they form a common request pattern.
時系列
「時系列」 means a timeline or chronological sequence. Here it is one type of information to include in the follow-up, and it commonly refers to events arranged in the order they occurred.
と
「と」 means and here, linking 「時系列」 with 「再発防止策の詳細」 as two items to include. It commonly connects nouns in a list of coordinated objects.
再発防止策
「再発防止策」 means measures to prevent recurrence. Here it refers to actions intended to stop the same incident from happening again, and it commonly appears in incident reports or improvement plans.
詳細
「詳細」 means details here, specifically details about the recurrence-prevention measures. It commonly follows a noun with 「の」 to specify whose details are being discussed.
含めます
「含めます」 means include here, referring to including the timeline and prevention details in the follow-up. It is the polite nonpast form related to 「含める」, and it commonly takes the included items as objects marked by 「を」.
Grammar Points
〜必要もないのに
必要もないのに接続状況を確認した。
hee-tsoo-YOH moh NAI noh-NEE seh-tsoo-ZOH-koo joh-KYOH oh kah-koo-NEEN shee-tah.I checked the connection status even though it was unnecessary.
Shows that someone did something despite it being unnecessary, often implying criticism or surprise.
〜ていれば
原因を認めていれば、混乱はありませんでした。
GEHN-een oh mee-toh-MEH-teh ee-REH-bah, kohn-RAHN wah ah-ree-mah-SEHN deh-SHEE-tah.If the cause had been acknowledged, there would not have been confusion.
Expresses a hypothetical condition about a past action and often means “if ... had ...”.
Japanese Vocabulary
ご不満
noun
goh-FOO-mahn
dissatisfaction; frustration
ステータスページ
noun
suh-TEH-tuhs PEH-jee
status page
プラットフォーム
noun
puh-RAT-toh-FOH-moo
platform
確認する
verb
kah-koo-NEEN soo-roo
to check; to confirm
更新される
verb
koh-SHEEN sah-reh-ROO
to be updated
更新されない
情報共有
noun
joh-HOH kyoh-YOOH
information sharing
状態
noun
joh-TAI
state; condition
深刻な
adj
sheen-KOH-koo-nah
serious; severe
接続状況
noun
seh-tsoo-ZOH-koo joh-KYOH
connection status
必要もないのに
phrase
hee-tsoo-YOH moh NAI noh-NEE
even though it was unnecessary
不足
noun
foo-SOH-koo
shortage; lack
利用できる
verb
ree-YOH deh-KEE-roo
to be available; to be usable
利用できない
Quiz
Spelling
Tap the letters to spell the word.
to be updated
Show Answer
更新されないinformation sharing
Show Answer
情報共有platform
Show Answer
プラットフォームto be available; to be usable