Troubleshooting a project tool login problem | Learn Korean in English

Korean lesson set in a contemporary Seoul everyday setting: At work, two adults troubleshoot a project tool login problem and decide what to send to support if it continues..

EN → KO / Level: A2

About This Lesson

Use Troubleshooting a project tool login problem to practice Korean conversation, pronunciation, vocabulary, grammar, and quizzes.

Dialogue

A

프로젝트 도구에 로그인할 수 없어요.

puh-ROH-jek-tuh DOH-goo-eh ROH-guh-in-hal soo UP-ssuh-yoh I cannot log in to the project tool.
B

어떤 오류 메시지가 보여요?

UH-ttun OH-ryoo MEH-shee-jee-ga BOH-yuh-yoh What error message do you see?
A

세션이 만료되었다고 나와요.

SEH-shun-ee mahl-LYOH-dweh-uh-DAH-goh nah-WAH-yoh It says my session has expired.
B

브라우저를 닫았다가 다시 열어 보세요.

buh-ROW-juh-reul tah-DAHT-tah-gah TAH-shee YUH-ruh BOH-seh-yoh Try closing the browser, then open it again.
A

그래도 안 되면 지원팀에 연락할까요?

kuh-REH-doh ahn DWEH-myuhn jee-WON-teem-eh yuhl-LAHK-hahl-KKAH-yoh If it still fails, should I contact support?
B

지원팀에 오류 메시지와 시도한 방법을 보내세요.

jee-WON-teem-eh OH-ryoo MEH-shee-jee-wah shee-DOH-hahn BAHNG-ppuh-buhl BOH-neh-seh-yoh Send them the error message and what you tried.
A

먼저 브라우저를 다시 시작할게요.

MUHN-juh buh-ROW-juh-reul TAH-shee shee-JAHNG-hahl-KKEH-yoh I will restart the browser first.
B

아직 도움이 필요하면 저에게 말해 주세요.

AH-jik DOH-oom-ee peel-LYOH-hah-myuhn juh-eh-geh mahl-heh joo-SEH-yoh Tell me if you still need help.

Word by Word

프로젝트 프로젝트 means “project” and identifies the tool used for the work in this dialogue. Use it when naming a project or work activity, including when describing a project-related service.
도구에 도구에 means “to the tool,” with 에 marking the tool as the target being accessed in 프로젝트 도구에. Use this kind of target marker after a service or place that someone accesses or goes to.
로그인할 로그인할 means “to log in” here and is the form used before 수 in 로그인할 수 없어요. This is useful when describing an intended action inside an ability expression, especially when reporting an access problem.
수 수 marks possibility or ability in 로그인할 수 없어요, so the phrase means that logging in is not possible. Use it in the pattern where an action is followed by 수 and a positive or negative ability expression.
없어요 없어요 means “cannot” in 로그인할 수 없어요 because it completes the expression for lack of ability. Use it after an ability expression when explaining that an action is not possible, such as during a technical problem.
어떤 어떤 asks “what kind of” or “which” before a noun, as in 어떤 오류 메시지가 보여요. Use it when asking someone to identify a particular item or type of information.
오류 오류 means “error” in 오류 메시지, referring to a problem reported by a system. Use it with a message or other technical information when discussing a system problem with a coworker or support team.
메시지가 메시지가 means “the message” as the subject of what appears in 어떤 오류 메시지가 보여요, with 가 marking the subject. Use this form when a message or notice is the thing being displayed or described.
보여요 보여요 means “is visible” or “appears,” and in 어떤 오류 메시지가 보여요 it asks what message the other person can see. Use it when asking about information shown on a screen or otherwise visible.
세션이 세션이 means “the session” as the subject in 세션이 만료되었다고 나와요. Use this subject marking when explaining what happened to a session or another system item.
만료되었다고 만료되었다고 means “that it has expired” and reports the status shown for the session in 세션이 만료되었다고 나와요. Use this form when passing on the content of a message or status displayed by a system.
나와요 나와요 literally means “comes out,” but here it means that the message or status appears and therefore “says.” Use it when reporting what text or information appears on a screen.
브라우저를 브라우저를 means “the browser” as the object of the action in 브라우저를 닫았다가. 를 marks the browser as the thing being closed, and the same object appears in 브라우저를 다시 시작할게요. Use this form when naming the browser as the thing affected by an action.
닫았다가 닫았다가 means “close it and then,” linking the closing of the browser to the next action in 브라우저를 닫았다가 다시 열어 보세요. Use this pattern when one action is followed by another, especially when resetting or retrying something.
다시 다시 means “again” in 다시 열어 보세요, showing that the browser should be opened another time after being closed. Use it when repeating an action or returning to a previous state during troubleshooting.
열어 열어 means “open and” in 열어 보세요, linking the opening action to the suggestion to try it. Use this connected form when giving an instruction that combines opening something with a following action or request.
보세요 보세요 adds the meaning “try it” in 열어 보세요, making the sentence a polite suggestion to perform the action. Use it after a connected action form when recommending a step to a coworker or another person.
그래도 그래도 means “still” or “even so” in 그래도 안 되면, referring to the problem remaining after the suggested step. Use it to introduce a condition that applies when an earlier attempt has not solved the problem.
안 안 is the negator in 안 되면, changing the condition to “if it does not work.” Use it directly before the predicate when saying that an action or process does not work.
되면 되면 means “if it works” or “if it is okay,” but with 안 before it in 안 되면, the meaning is “if it does not work.” The ending creates a condition, useful when deciding what to do if troubleshooting fails.
지원팀에 지원팀에 means “to the support team,” with 에 marking the team as the target of contact in 지원팀에 연락할까요 and the recipient in 지원팀에 오류 메시지와 시도한 방법을 보내세요. Use this form when directing communication or sent information to a team.
연락할까요 연락할까요 means “shall I contact?” and asks whether the speaker should get in touch with the support team. Use it when proposing your own next action and asking another person for agreement.
메시지와 메시지와 means “the message and,” linking the first item to 시도한 방법 in 오류 메시지와 시도한 방법. Use 와 to connect items when listing more than one thing to send, explain, or prepare.
시도한 시도한 means “tried” and describes the method in 시도한 방법, referring to a method that has already been attempted. Use this form before a noun when identifying a previous troubleshooting step or attempted method.
방법을 방법을 means “the method” as the object of 보내세요 in 시도한 방법을 보내세요. 을 marks the method as the thing being sent, so this form is useful when reporting or sending the steps already tried.
보내세요 보내세요 means “please send” and gives a polite instruction in 지원팀에 오류 메시지와 시도한 방법을 보내세요. Use it when telling someone to send specific information to a stated recipient.
먼저 먼저 means “first” and places the browser restart before any later action in 먼저 브라우저를 다시 시작할게요. Use it to show which step should happen before the others in a procedure.
시작할게요 시작할게요 means “I’ll start,” and with 다시 in 다시 시작할게요 it means “I’ll restart.” Use it when announcing your intention to carry out the next action, especially after receiving a suggestion.
아직 아직 means “still” in 아직 도움이 필요하면, showing that the need for help may continue after the first troubleshooting step. Use it when checking whether an unresolved situation or need remains.
도움이 도움이 means “help” as the subject in 도움이 필요하면. Use this subject form when saying that help is needed or is not needed in a conversation about assistance.
필요하면 필요하면 means “if you need” and creates the condition in 아직 도움이 필요하면. With 도움이, it means “if you still need help,” a useful way to offer continued assistance after an attempted solution.
저에게 저에게 means “to me,” identifying the recipient of the communication in 저에게 말해 주세요. Use it when telling someone who should receive information, a question, or a report.
말해 말해 means “tell” or “say” in 말해 주세요 and connects the action to the polite request that follows. Use it when asking someone to report what happened or provide information to a specified person.
주세요 주세요 makes 말해 주세요 a polite request meaning “please tell me.” Use it after a connected action form when asking someone courteously to perform that action.

Grammar Points

-다고

세션이 만료되었다고 메시지가 보여요.

SEH-shun-ee mahl-LYOH-dweh-uh-DAH-goh MEH-shee-jee-ga BOH-yuh-yoh

A message says that the session expired.

-다고 introduces reported information, similar to “that” after verbs like “say” or “show.”

-(으)면

도움이 필요하면 지원팀에 연락하세요.

DOH-oom-ee peel-LYOH-hah-myuhn jee-WON-teem-eh yuhl-LAHK-hah-seh-yoh

If you need help, contact the support team.

-(으)면 marks a condition and means “if” or “when.”

Korean Vocabulary

그래도 adv
kuh-REH-doh still; even so
다시 adv
TAH-shee again
닫다 verb
TAHT-ttah close 닫았다가
도구 noun
DOH-goo tool
로그인하다 verb
ROH-guh-in-hah-dah log in 로그인할
만료되다 verb
mahl-LYOH-dweh-dah expire 만료되었다고
메시지 noun
MEH-shee-jee message
보이다 verb
BOH-ee-dah be seen; show 보여요
세션 noun
SEH-shun session
열다 verb
YUHL-dah open 열어
오류 noun
OH-ryoo error
프로젝트 noun
puh-ROH-jek-tuh project

Quiz

Word Order

Arrange the words in the correct order.

I cannot log in to the project tool.

Show Answer프로젝트 도구에 로그인할 수 없어요.

What error message do you see?

Show Answer어떤 오류 메시지가 보여요?

It says my session has expired.

Show Answer세션이 만료되었다고 나와요.

Spelling

Tap the letters to spell the word.

expire

Show Answer만료되었다고

project

Show Answer프로젝트

close

Show Answer닫았다가

log in

Show Answer로그인할