Fixing a Wrong Delivery Order | Learn Korean in English

Korean lesson set in a contemporary Seoul everyday setting: In daily life, two adults check a delivery order, document a missing item, and contact support politely..

EN → KO / Level: B1

About This Lesson

Use Fixing a Wrong Delivery Order to practice Korean conversation, pronunciation, vocabulary, grammar, and quizzes.

Dialogue

A

우리 배달 음식이 도착했지만 주문한 것 중 일부가 빠졌어요.

oo-REE bae-DAHL eum-SHI-gee doh-CHAH-kaet-JJI-man joo-MOON-han guht-JJOONG eel-BOO-ga ppa-JYUH-suh-yo Our delivery arrived, but part of the order is missing.
B

고객 지원팀에 연락하기 전에 주문 내역을 확인하세요.

goh-GAEK jee-WON-teem-eh yuhl-LAH-ka-gee juhn-eh joo-MOON nae-YUH-geul hwa-GIN-ha-seh-yo Check the order details before contacting support.
A

봉투 안의 음식이 우리가 요청한 것과 달라요.

bong-TOO ah-NEE eum-SHI-gee oo-REE-ga yoh-CHUHNG-han guht-KKWA DAHL-la-yo The bag does not match what we requested.
B

문제를 분명하게 설명할 수 있도록 봉투 사진을 찍으세요.

moon-JEH-reul boon-MYUNG-ha-geh sul-MYUNG-hal soo it-DOH-rok bong-TOO sa-JEEN-eul JJIG-uh-seh-yo Take a photo of the bag so you can explain the problem clearly.
A

지원팀에 빠진 음식을 보내 달라고 할까요?

jee-WON-teem-eh ppa-JIN eum-SHI-geul BOH-nae DAL-la-go hal-KKAH-yo Should I ask them to send the missing meal?
B

모두가 기다릴 수 있다면 먼저 빠진 음식을 보내 달라고 하세요.

MOH-doo-ga gee-DAH-ril soo it-DAH-myun MUHN-juh ppa-JIN eum-SHI-geul BOH-nae DAL-la-go ha-seh-yo Ask for the missing item first if everyone can wait.
A

앱에는 주방에서 그 음식을 곧 다시 준비할 수 있다고 나와요.

EHP-eh-neun joo-BAHNG-eh-suh guh eum-SHI-geul goht DAH-shee joon-BEE-hal soo it-DAH-go na-WAH-yo The app says the kitchen can prepare it again soon.
B

그 음식이 아직 좋은 상태로 도착할 수 있는지 확인하세요.

guh eum-SHI-gee ah-JIK joh-eun sahng-TAE-ro doh-CHAH-kal soo in-NEUN-jee hwa-GIN-ha-seh-yo Make sure it can still arrive in good condition.
A

빠진 음식을 정중하게 보내 달라고 할게요.

ppa-JIN eum-SHI-geul juhng-JOONG-ha-geh BOH-nae DAL-la-go hal-GEH-yo I will request the missing item politely.
B

지원팀이 도와줄 수 있도록 사진과 주문 내역을 포함하세요.

jee-WON-teem-ee doh-WAH-jool soo it-DOH-rok sa-JEEN-gwah joo-MOON nae-YUH-geul po-HAM-ha-seh-yo Include the photo and order details so support can help.

Word by Word

우리 “우리” means “our” here, referring to the speaker and the other person’s delivery food. It commonly comes before a noun, as in “우리 배달 음식.”
배달 “배달” means “delivery” here and helps describe the food that was delivered. It is commonly used before a noun, as in “배달 음식” for delivered food.
음식이 “음식이” means “the food” and marks the food as the subject of “도착했지만.” The ending “이” marks a subject after a consonant, and “음식이 도착했어요” is a reusable pattern for saying that food arrived.
도착했지만 “도착했지만” means “arrived, but” in this dialogue. It is the past form of “도착하다” followed by “지만,” which connects this fact to a contrasting situation; a new example is “택배가 도착했지만 상자가 젖었어요.”
주문한 “주문한” means “ordered” and modifies “것” in “주문한 것,” meaning “what was ordered.” It comes from “주문하다” and is useful before a noun when describing something that someone ordered.
것 “것” means “thing” and, in “주문한 것,” refers to “what was ordered.” It can follow a describing phrase to turn it into a noun-like expression, such as the new example “필요한 것” for “what is needed.”
중 “중” means “among” or “of” a group, so “주문한 것 중” means “of the things ordered.” It is commonly used after a group or category before identifying one part of it.
일부가 “일부가” means “part of it” or “some of it,” and marks that part as the subject of “빠졌어요.” “일부가 빠졌어요” is a useful pattern when only part of an order or set is missing.
빠졌어요 “빠졌어요” means “is missing” here: an item that should have been included was left out. It is the polite past form of “빠지다” in this context, and “한 가지가 빠졌어요” is a reusable way to report one missing item.
고객 “고객” means “customer” here and forms “고객 지원팀,” the customer support team. It commonly comes before a service or organization noun to identify whom the service is for.
지원팀에 “지원팀에” means “to the support team,” the destination or recipient of the contact. The ending “에” marks the target of an action, as in the new example “담당자에게 연락해요,” meaning “I contact the person in charge.”
연락하기 “연락하기” means “contacting” and appears in the time expression “연락하기 전에,” meaning “before contacting.” It is formed from “연락하다” with “기” to make an action noun, and “동사-기 전에” is a reusable pattern for “before doing something.”
전에 “전에” means “before” in “연락하기 전에.” After an action noun or verb phrase, it identifies an earlier time, as in the new example “출발하기 전에 확인하세요,” meaning “Check before leaving.”
주문 “주문” means “order” here, referring to the delivery request and its details. It commonly combines with words such as “주문 내역” for order details and “주문하다” for placing an order.
내역을 “내역을” means “the details” here, specifically the order record, and marks it as the object of “확인하세요.” The object marker “을” follows a consonant, and “주문 내역을 확인하다” is a useful expression for checking order details.
확인하세요 “확인하세요” means “please check” and gives a polite instruction to verify the order details. It is a polite request form of “확인하다,” and it can be used before many things that need checking, such as the new example “주소를 확인하세요.”
봉투 “봉투” means “bag” here, specifically the delivery bag containing the food. It can be used with a location phrase, as in “봉투 안” for the inside of the bag.
안의 “안의” means “inside the” and connects “봉투” with “음식” in “봉투 안의 음식,” meaning “the food inside the bag.” It is a reusable form for describing something located within a container, such as the new example “상자 안의 물건.”
우리가 “우리가” means “we” and marks “we” as the subject of “요청한.” The ending “가” marks a subject after a vowel, and this form commonly appears before an action describing what we did.
요청한 “요청한” means “requested” and modifies “것” in “요청한 것,” meaning “what we requested.” It comes from “요청하다” and is useful before a noun when identifying something that was requested.
것과 “것과” means “with what” or “compared with the thing,” and marks the comparison target in “요청한 것과 달라요.” The pattern “A와/과 달라요” means that something is different from A; a new example is “사진과 달라요,” meaning “It is different from the photo.”
달라요 “달라요” means “is different” in this dialogue, saying that the food does not match what was requested. It is the polite form used with the comparison pattern “A와/과 달라요.”
문제를 “문제를” means “the problem” and marks it as the object of “설명할.” The ending “를” marks an object after a vowel, and “문제를 설명하다” is a reusable expression for explaining a problem.
분명하게 “분명하게” means “clearly” and describes how the problem should be explained. It is used before a verb to show that an action is done in a clear manner, as in the new example “분명하게 말해 주세요.”
설명할 “설명할” means “to explain” in the possibility expression “설명할 수 있도록.” It is the form of “설명하다” used before “수 있다,” and “문제를 설명할 수 있다” is a reusable pattern for saying that someone can explain a problem.
수 “수” contributes the meaning of ability or possibility in “설명할 수 있도록.” The complete pattern “동사-ㄹ/을 수 있다” means “can do something,” and it should be used with the preceding verb form rather than alone.
있도록 “있도록” means “so that someone can” or “in order to be able to” in “설명할 수 있도록.” The complete expression “동사-ㄹ/을 수 있도록” gives the purpose of an action, as in the new example “잘 들을 수 있도록 크게 말해 주세요.”
사진을 “사진을” means “the photo” and marks it as the object of “찍으세요.” The ending “을” marks an object after a consonant, and “사진을 찍다” is the common expression for taking a photo.
찍으세요 “찍으세요” means “please take” here, specifically “please take a photo.” It is a polite request form of “찍다,” and “사진을 찍으세요” is a reusable request.
빠진 “빠진” means “missing” in “빠진 음식,” referring to food that was left out of the delivery. It is the form of “빠지다” used before a noun, and it can describe another omitted item in the same way.
음식을 “음식을” means “the food” and marks the missing food as the object of “보내.” The ending “을” marks the object, and “음식을 보내다” is a reusable expression for sending food.
보내 “보내” means “send” as the action requested in “보내 달라고.” It comes from “보내다” and is used before “달라고” when asking someone to send or give something.
달라고 “달라고” helps report a request for someone to give or send something in “보내 달라고.” The complete pattern “동사-아/어 달라고 하다” means to ask someone to do something, as in the new example “확인해 달라고 했어요,” meaning “I asked them to check.”
할까요 “할까요” means “shall I?” or “should I?” and makes a polite proposal or request for confirmation. In “보내 달라고 할까요,” it asks whether the speaker should ask them to send the missing food.
모두가 “모두가” means “everyone” and marks everyone as the subject of “기다릴 수 있다면.” The ending “가” marks the subject, and it can be used when describing something that everyone does or can do.
기다릴 “기다릴” means “to wait” in “기다릴 수 있다면,” meaning “if everyone can wait.” It is the form of “기다리다” used before “수 있다,” and “기다릴 수 있어요” is a reusable way to say “I can wait.”
있다면 “있다면” means “if it is possible” in the complete expression “기다릴 수 있다면.” It combines “있다” with “면” to form a condition, and the expression “동사-ㄹ/을 수 있다면” means “if someone can do something.”
먼저 “먼저” means “first” here, indicating that the missing item should be requested before taking another step. It commonly comes before the action that should happen first, as in the new example “먼저 확인하세요.”
앱에는 “앱에는” means “in the app” with a topic or contrastive nuance from “는.” It presents the app as the source of the information, and “앱에는 ... 나와요” is a useful pattern for saying what the app displays.
주방에서 “주방에서” means “in the kitchen” and marks the place where the food is prepared. The ending “에서” marks the location of an action, as in the new example “주방에서 요리해요.”
그 “그” means “that” or “the” in “그 음식,” referring to the missing food already being discussed. It comes before a noun to identify something known from the context.
곧 “곧” means “soon,” placing the preparation in the near future. It commonly appears before a verb, as in the new example “곧 도착해요,” meaning “It will arrive soon.”
다시 “다시” means “again,” showing that the kitchen will prepare the food one more time. It usually comes before the repeated action, as in “다시 준비하다.”
준비할 “준비할” means “to prepare” in “준비할 수 있다고.” It is the form of “준비하다” used before “수 있다,” and “음식을 준비할 수 있어요” is a reusable pattern for saying that food can be prepared.
있다고 “있다고” reports that something is possible in “준비할 수 있다고 나와요.” It combines “있다” with “고” to mark the content being reported, while the full expression “준비할 수 있다” supplies the meaning “can prepare.”
나와요 “나와요” means “shows” or “appears” here, referring to information displayed in the app. It is the polite form of “나오다,” and “화면에 ... 나와요” is a reusable way to describe information appearing on a screen.
아직 “아직” means “still” or “yet” here, leaving open the possibility that the food can arrive in an acceptable condition. It commonly appears with an ongoing or possible situation, as in the new example “아직 괜찮아요,” meaning “It is still okay.”
좋은 “좋은” means “good” and modifies “상태” in “좋은 상태,” meaning “good condition.” It is the form of “좋다” used before a noun, and it can describe a condition, result, or quality.
상태로 “상태로” means “in the condition of” or “in a state,” specifying the condition in which the food should arrive. The ending “로” marks the state or manner, and “좋은 상태로 도착하다” is a reusable expression for arriving in good condition.
도착할 “도착할” means “to arrive” in “도착할 수 있는지,” which asks whether arrival is possible. It is the form of “도착하다” used before “수 있다,” as in the new example “제시간에 도착할 수 있어요.”
있는지 “있는지” means “whether it can” in the complete expression “도착할 수 있는지.” It marks an indirect question about possibility, and “확인하다” commonly comes after this pattern when checking whether something is possible.
정중하게 “정중하게” means “politely,” describing the manner of the request. It is used before an action to indicate respectful behavior, as in the new example “정중하게 요청하세요.”
할게요 “할게요” means “I will” here and shows the speaker’s decision to make the request. It is useful when promising or committing to an action that the speaker will take, as in the new example “제가 확인할게요.”
지원팀이 “지원팀이” means “the support team” and marks the team as the subject of “도와줄 수 있도록.” The ending “이” marks a subject after a consonant, and the complete phrase says that the support team should be able to help.
도와줄 “도와줄” means “to help” in “도와줄 수 있도록,” meaning “so that the support team can help.” It comes from “도와주다” and is used before “수 있다” to express the possibility of helping.
사진과 “사진과” means “the photo and,” linking the photo with the order details as two things to include. The ending “과” means “and” after a consonant, and it can connect multiple nouns in a list.
포함하세요 “포함하세요” means “please include” and gives a polite instruction to add the photo and order details. It is a polite request form of “포함하다,” and “자료를 포함하세요” is a reusable pattern for telling someone to include materials.

Grammar Points

V-지만

배달 음식이 도착했지만 일부가 빠졌어요.

bae-DAHL eum-SHI-gee doh-CHAH-kaet-JJI-man eel-BOO-ga ppa-JYUH-suh-yo

The delivered food arrived, but some items were missing.

-지만 connects two contrasting facts and means “but” or “although.”

V-(으)세요

주문 내역을 확인하세요.

joo-MOON nae-YUH-geul hwa-GIN-ha-seh-yo

Please check the order details.

-세요 forms a polite request or instruction. Use -으세요 after a consonant and -세요 after a vowel.

Korean Vocabulary

고객 지원팀 noun
goh-GAEK jee-WON-teem customer support team
다르다 adj
DAH-reu-da to be different 달라요
도착하다 verb
doh-CHAH-ka-da to arrive 도착했지만
배달 음식 noun
bae-DAHL eum-SHIK delivered food
봉투 noun
bong-TOO bag; paper bag
빠지다 verb
PPA-jee-da to be missing; to be left out 빠졌어요
연락하다 verb
yuhl-LAH-ka-da to contact 연락하기
요청하다 verb
yoh-CHUHNG-ha-da to request 요청한
일부 noun
eel-BOO part; some
주문 noun
joo-MOON order 주문한
주문 내역 noun
joo-MOON nae-YUHK order details
확인하다 verb
hwa-GIN-ha-da to check; to confirm 확인하세요

Quiz

Word Order

Arrange the words in the correct order.

Should I ask them to send the missing meal?

Show Answer지원팀에 빠진 음식을 보내 달라고 할까요?

I will request the missing item politely.

Show Answer빠진 음식을 정중하게 보내 달라고 할게요.

Spelling

Tap the letters to spell the word.

to check; to confirm

Show Answer확인하세요

to be missing; to be left out

Show Answer빠졌어요

to arrive

Show Answer도착했지만

to contact

Show Answer연락하기