Explaining a Screen Defect and Requesting a Replacement | Learn Korean in English

Korean lesson set in a contemporary Seoul everyday setting: At a shop service counter, a customer explains an intermittent screen fault and asks for a replacement rather than a repair..

EN → KO / Level: B2

About This Lesson

Use Explaining a Screen Defect and Requesting a Replacement to practice Korean conversation, pronunciation, vocabulary, grammar, and quizzes.

Dialogue

A

이 기기를 최근에 샀는데 화면이 가끔 깜빡여요.

ee gee-GEE-rul choe-GUN-eh san-NEUN-deh hwa-MYUN-ee gah-KKUM kkam-ppa-GYUH-yo I bought this device recently, but the screen flickers sometimes.
B

간헐적으로 발생하는 문제는 재현하기 어려울 수 있어서 여기서 테스트해 보겠습니다.

gan-HUHL-juh-guh-roh bal-SSENG-ha-neun moon-JEH-neun jae-HYUN-ha-gee uh-RYUH-ool soo ee-SUH-suh yuh-GEE-suh TEH-seu-teu-hae bo-GEHSS-seum-nee-dah Intermittent faults can be hard to reproduce, so we will test it here.
A

평소에 사용하던 중에 문제가 발생하는 모습을 짧게 영상으로 찍어 뒀어요.

PYUNG-soh-eh sah-YONG-ha-dun JOONG-eh moon-JEH-gah bal-SSENG-ha-neun MOH-seu-beul JJAL-kkeh YOUNG-sang-eu-ro JJIG-uh DWOHSS-uh-yo I recorded a short video of it happening during normal use.
B

테스트 중에 문제가 나타나지 않으면 그 영상이 도움이 될 거예요.

TEH-seu-teu JOONG-eh moon-JEH-gah nah-TAH-nah-jee ah-NEU-myun guh YOUNG-sang-ee doh-OO-mee dwel guh-YEH-yo The video will help if the fault does not show up during the test.
A

수리보다는 교환을 받고 싶어요.

SOO-ree-boh-da-neun gyo-HWAN-eul bat-KKOH SHEE-puh-yo I would prefer a replacement instead of a repair.
B

그 요청은 기록해 드릴 수 있지만, 다음 단계는 점검 결과에 따라 결정됩니다.

guh yo-CHUNG-eun gee-ROH-keh deu-RIL soo it-JJEE-man da-EUM DAN-gye-neun jeom-GEOM gyeol-GWA-eh dda-RAH gyeol-JJUNG-dwem-nee-da We can record that preference, but the inspection decides the next step.
A

설정을 마치자마자 문제가 시작됐다는 점을 기록해 주세요.

suh-JJUNG-eul mah-CHEE-jah-mah-jah moon-JEH-gah shi-JAHK-dwaet-TTAH-neun juh-MEUL gee-ROH-keh JOO-seh-yo Please note that the problem started right after setup.
B

그 내용을 서비스 기록에 추가하겠습니다.

guh nae-YONG-eul suh-BEE-seu gee-ROH-geh CHOO-gah-ha-gehss-seum-nee-dah I will add that to the service record.

Word by Word

이 “이” means “this” and points to the device being discussed. It comes directly before a noun, as in “이 기기,” when identifying a nearby or current item.
기기를 “기기를” means “the device” as the object of “bought” in “이 기기를 최근에 샀는데.” The ending marks the item that the speaker bought, and this object position can be used with other action verbs.
최근에 “최근에” means “recently” and places the purchase in the recent past. It is used as a time expression before or around the event being described.
샀는데 “샀는데” says that the speaker bought the device and then introduces the problem that follows. In “최근에 샀는데,” it provides background while creating a contrast with the screen flickering.
화면이 “화면이” means “the screen” as the subject of the flickering. The subject marker shows that the screen, rather than the whole device, is the part showing the problem.
가끔 “가끔” means “sometimes” and shows that the flickering is occasional rather than constant. It is a general frequency word that can modify an action or condition.
깜빡여요 “깜빡여요” means “flickers” in this report about the screen. It is a polite present-style statement useful for describing a current device symptom or repeated behavior.
간헐적으로 “간헐적으로” means “intermittently” and describes a problem that occurs at irregular intervals. It is useful in service or technical descriptions before a word such as “발생하는”.
발생하는 “발생하는” means “occurring” and describes the problems in “간헐적으로 발생하는 문제.” It is used before a noun to specify the issue being discussed, especially in formal descriptions of faults.
문제는 “문제는” means “as for the problem” and makes the problem the topic of the explanation. In “문제는 재현하기 어려울 수 있어서,” it introduces the issue whose difficult reproducibility explains the proposed test.
재현하기 “재현하기” means “reproducing” the intermittent fault, in the sense of making the same fault appear again. In “재현하기 어려울,” the action is treated as something that may be difficult.
어려울 “어려울” means “difficult” in the possibility expression “어려울 수 있어서.” Its form connects the idea of difficulty to the following possibility and reason.
수 “수” expresses possibility or ability in “어려울 수 있어서,” so the fault may be difficult to reproduce rather than certainly being impossible to reproduce. It is used in the reusable pattern “-을 수 있다” for something that can or may happen.
있어서 “있어서” connects the preceding possibility to a reason, giving the meaning “because it may be difficult.” Here it completes “어려울 수 있어서,” a reason clause placed before the decision to test the device.
여기서 “여기서” means “here,” referring to the service counter or testing location. It marks the place where the staff will carry out the test.
테스트해 “테스트해” means “test” in the expression “테스트해 보겠습니다.” It names the action the staff intends to try, and the form links directly to “보겠습니다.”
보겠습니다 “보겠습니다” means “will try” in “테스트해 보겠습니다,” expressing the staff member’s polite intention to try testing the device. The pattern “동작해 보다” presents an action as something one will try.
평소에 “평소에” means “normally” or “in everyday use” and sets the ordinary usage context for the recorded fault. It is useful when contrasting a problem with the way something is usually used.
사용하던 “사용하던” means “was using” or “used” in “평소에 사용하던 중에.” It describes the use that was in progress when the problem occurred and modifies the following time expression.
중에 “중에” means “during” or “while” and places the problem inside the period of normal use. It follows “평소에 사용하던” here to form “평소에 사용하던 중에.”
문제가 “문제가” means “the problem” as the subject of “발생하는.” The subject marker identifies the problem as what appeared during normal use.
모습을 “모습을” means “the appearance” or “the scene” of the problem occurring, and it is the object of recording. In this dialogue, the speaker recorded what the problem looked like rather than merely mentioning it.
짧게 “짧게” means “briefly” or “in a short form” and describes how the recording was made. It modifies the recording action in “짧게 영상으로 찍어 뒀어요.”
영상으로 “영상으로” means “as a video” or “by means of a video,” identifying the medium used to record the problem. The particle marks the form or method in “영상으로 찍어 뒀어요.”
찍어 “찍어” means “record” or “film” in “영상으로 찍어 뒀어요.” It connects the recording action to “뒀어요,” showing that the video was made and kept for later use.
뒀어요 “뒀어요” means “kept” or indicates that an action was completed in advance in “찍어 뒀어요.” Together, the expression says that the speaker recorded the video beforehand and has it available now.
테스트 “테스트” means “test” and refers to the inspection procedure in “테스트 중에.” It is used with “중에” to describe something happening during the test.
나타나지 “나타나지” means “does not show up” in “나타나지 않으면.” It is the negative form of the appearance action and connects to the conditional expression that follows.
않으면 “않으면” means “if not” or “if it does not,” making the condition that the fault fails to appear during testing. It follows “나타나지” in “나타나지 않으면” to form the if-clause.
그 “그” means “that” or “the” and points back to the video already mentioned. In “그 영상,” it identifies the specific video that shows the fault.
영상이 “영상이” means “the video” as the subject of “도움이 될 거예요.” The subject marker presents the video as the thing expected to help the inspection.
도움이 “도움이” means “help” in the expression “도움이 될 거예요.” It combines with “되다” to express that something will be useful or provide assistance.
될 “될” means “will be” or “will become” in “도움이 될 거예요.” It links “도움이” with the expected future result that the video will be useful.
거예요 “거예요” completes the expression “도움이 될 거예요,” giving a polite expectation about what will happen. In this dialogue, it makes the prediction that the video will help sound conversational and non-absolute.
수리보다는 “수리보다는” means “rather than repair” and sets repair as the option being contrasted. In “수리보다는 교환을 받고 싶어요,” it introduces the customer’s preferred alternative.
교환을 “교환을” means “an exchange” or “a replacement” as the object of receiving in “교환을 받고 싶어요.” The object marker identifies the resolution the customer wants to receive.
받고 “받고” means “receive” and connects the desired action to “싶어요” in “교환을 받고 싶어요.” The construction expresses wanting to receive the exchange, rather than merely wanting an abstract change.
싶어요 “싶어요” means “want” and expresses the customer’s preference in “교환을 받고 싶어요.” It follows an action form to say that the speaker wants to carry out or receive that action.
요청은 “요청은” means “the request” as the topic of what the staff can record. It refers to the customer’s preference for an exchange in “그 요청은 기록해 드릴 수 있지만.”
기록해 “기록해” means “record” in “기록해 드릴 수 있지만.” It names the service action that the staff can perform for the customer.
드릴 “드릴” means “do or provide for you” in the service expression “기록해 드릴 수 있지만.” It adds a polite service-oriented nuance to recording the customer’s request.
있지만 “있지만” expresses “can, but” in “기록해 드릴 수 있지만.” It first states that recording is possible and then introduces the limitation about how the next step is decided.
다음 “다음” means “next” and identifies the step that follows the inspection. It comes directly before “단계” in “다음 단계.”
단계는 “단계는” means “the step” as the topic of the decision. In “다음 단계는 점검 결과에 따라 결정됩니다,” it identifies what will be determined from the inspection result.
점검 “점검” means “inspection” or “checking,” referring to the service staff’s examination of the device. It forms the noun phrase “점검 결과,” meaning the result of the inspection.
결과에 “결과에” means “according to the result” in the phrase “점검 결과에 따라.” The particle marks the inspection result as the basis for the next decision.
따라 “따라” means “according to” or “depending on” in “결과에 따라.” It shows that the next step changes based on the inspection result.
결정됩니다 “결정됩니다” means “is decided” in a polite formal style. It presents the next step as something determined by the inspection result, rather than by the customer or staff member alone.
설정을 “설정을” means “the setup” or “the settings” as the object of finishing in “설정을 마치자마자.” It identifies the setup process that had just been completed.
마치자마자 “마치자마자” means “immediately after finishing” and shows that the problem began right after setup was completed. It is useful for linking one completed action directly to the event that follows.
시작됐다는 “시작됐다는” means “that it started” and introduces the fact being reported in “문제가 시작됐다는 점.” It connects the statement that the problem started to the noun “점,” or fact.
점 “점” means “point” or “fact” in “시작됐다는 점.” The expression focuses attention on the specific fact that the problem began immediately after setup.
주세요 “주세요” means “please” in the polite request “기록해 주세요.” It is used after an action request when asking someone to do something.
내용을 “내용을” means “the content” or “the details” as the object of adding in “그 내용을 서비스 기록에 추가하겠습니다.” It refers to the information the customer has just provided.
서비스 “서비스” means “service” and describes the type of record in “서비스 기록.” It identifies the record connected with the device’s service or support history.
기록에 “기록에” means “to the record” in “서비스 기록에 추가하겠습니다.” The particle marks the place or record where the details will be added.
추가하겠습니다 “추가하겠습니다” means “I will add” and expresses the staff member’s polite commitment to put the details into the service record. It is used here for a clear future action promised to the customer.

Grammar Points

V-자마자

설정을 마치자마자 서비스 기록에 추가하겠습니다.

suh-JJUNG-eul mah-CHEE-jah-mah-jah suh-BEE-seu gee-ROH-geh CHOO-gah-ha-gehss-seum-nee-dah

I will add it to the service record as soon as I finish the setup.

자마자 means “as soon as” and shows that the second action happens immediately after the first.

V-기 어렵다

문제를 재현하기 어렵습니다.

moon-JEH-reul jae-HYUN-ha-gee uh-RYUP-sseum-nee-dah

It is difficult to reproduce the problem.

기 makes a verb noun-like before 어렵다, meaning that doing the action is difficult.

Korean Vocabulary

가끔 adv
gah-KKUM sometimes
간헐적으로 adv
gan-HUHL-juh-guh-roh intermittently
기기 noun
gee-GEE device
깜빡이다 verb
kkam-BBAH-gee-dah to flicker 깜빡여요
문제 noun
moon-JEH problem
발생하다 verb
bal-SSENG-ha-dah to occur 발생하는
어렵다 adj
uh-RYUP-ttah to be difficult 어려울
재현하다 verb
jae-HYUN-ha-dah to reproduce 재현하기
최근에 adv
choe-GUN-eh recently
테스트 noun
TEH-seu-teu test
평소에 adv
PYUNG-soh-eh normally; as usual
화면 noun
hwa-MYUN screen

Quiz

Word Order

Arrange the words in the correct order.

I would prefer a replacement instead of a repair.

Show Answer수리보다는 교환을 받고 싶어요.

I will add that to the service record.

Show Answer그 내용을 서비스 기록에 추가하겠습니다.

Spelling

Tap the letters to spell the word.

to reproduce

Show Answer재현하기

to flicker

Show Answer깜빡여요

intermittently

Show Answer간헐적으로

to occur

Show Answer발생하는