Explaining a Screen Defect and Requesting a Replacement | Learn Korean in English

Sentence explanations

1. 이 기기를 최근에 샀는데 화면이 가끔 깜빡여요.

   I bought this device recently, but the screen flickers sometimes.

   이

   this

   기기

   device

   최근에

   recently

   샀는데

   bought, but

   화면

   screen

   가끔

   sometimes

   깜빡여요

   flickers

   More detail

   이 points to a nearby or contextually identified item and means “this.” Here it modifies 기기, so the phrase identifies the device as “this device.” The form is a demonstrative determiner; it is not the noun itself. 기기 means “device” and is a useful general noun for an electronic or technical device. Example: 새 기기 means “a new device.” 최근에 means “recently.” 최근 is “recent/recent time,” and -에 marks the time at which an event occurs. Example: 최근에 만났어요. — “I met [someone] recently.” 샀는데 comes from 사다, “to buy.” 샀- is the past form, and the ending -는데 connects this clause to what follows. In this sentence, it creates a contrast naturally translated as “but.” The object of the buying is the neighboring 기기를, and the fixed translation identifies the buyer as “I.” This ending can also provide background or set up a following statement, so it does not always mean a strong English “but.” 화면 means “screen,” especially the display of a device. Example: 화면이 커요. — “The screen is large.” The particle 이 marks 화면 as the subject of the following description. 가끔 means “sometimes” or “occasionally.” It describes an event that happens from time to time, not continuously. Example: 가끔 멈춰요. — “It sometimes stops.” 깜빡여요 comes from 깜빡이다, “to flicker” or “to blink.” The ending -어요 makes the present-tense form polite in this sentence. Here it describes the screen’s intermittent flickering; it does not mean that a person is blinking. Example: 불빛이 깜빡여요. — “The light is flickering.” Together, 이 기기를 최근에 샀는데 means “I bought this device recently, but,” and 화면이 가끔 깜빡여요 means “the screen sometimes flickers.” The complete utterance is therefore: “I bought this device recently, but the screen flickers sometimes.”

2. 간헐적으로 발생하는 문제는 재현하기 어려울 수 있어서 여기서 테스트해 보겠습니다.

   Intermittent faults can be hard to reproduce, so we will test it here.

   간헐적으로

   intermittently

   발생하는

   occurring

   문제

   problem

   재현하기

   reproducing

   어려울 수 있어서

   because it may be difficult

   여기서

   here

   테스트해 보겠습니다

   we will test it

   More detail

   간헐적으로 means “intermittently” here: something happens at irregular intervals rather than continuously. It is an adverb, so it describes 발생하는 rather than a noun. Example: 간헐적으로 소리가 납니다. — “A sound occurs intermittently.” 발생하는 comes from 발생하다, “to occur” or “to arise.” The ending -는 makes a present attributive form, allowing the verb to describe the noun that follows: 발생하는 문제 means “a problem that occurs.” This is different from 발생한 문제, “a problem that occurred” or “has occurred,” which presents the occurrence as completed. 문제 means “problem” or “issue.” In this sentence it is the subject of the description 간헐적으로 발생하는: “the problem that occurs intermittently.” The following context supports an issue occurring during use, but the word itself does not specify a particular kind of problem. 재현하기 comes from 재현하다, “to reproduce” or “replicate.” Here -기 turns the verb into a noun-like form: 재현하기 is “reproducing” as an activity. In technical contexts, 문제를 재현하다 means to make the same problem happen again under test conditions, not merely to describe it. 어려울 수 있어서 combines 어렵다, “to be difficult,” -(으)ㄹ 수 있다, “can/may be,” and -어서, which expresses a reason or cause. 어렵다 changes to 어려울 before 수; the ㅂ of this adjective changes to 우 in this form. Thus 재현하기 어려울 수 있다 means “it may be difficult to reproduce,” and -어서 connects that possibility as the reason for the next action. Example: 확인하기 어려울 수 있어요. — “It may be difficult to check.” 여기서 means “here,” with -서 marking the place where an action occurs. It locates the testing action, not necessarily the place where the problem originally occurs. 테스트해 보겠습니다 combines 테스트하다, “to test,” with -아/어 보다, literally “try doing,” and the formal ending -겠습니다. 테스트해 보다 means “to try testing” or, in this context, “to test and see.” -겠습니다 presents the speaker’s intended or proposed action in a formal register; the subject is omitted in Korean and is understood here as “we” from the fixed translation. Example: 이 방법을 먼저 사용해 보겠습니다. — “We will try using this method first.” Together, 간헐적으로 발생하는 문제 is “the problem that occurs intermittently.” 재현하기 어려울 수 있어서 gives the reason, “because it may be difficult to reproduce [it],” and 여기서 테스트해 보겠습니다 states the intended response, “we will test it here.” The complete meaning is: “Intermittent faults can be hard to reproduce, so we will test it here.”

3. 평소에 사용하던 중에 문제가 발생하는 모습을 짧게 영상으로 찍어 뒀어요.

   I recorded a short video of it happening during normal use.

   평소에

   normally

   사용하던 중에

   while using it

   문제가

   a problem

   발생하는

   occurring

   모습을

   the scene

   짧게

   briefly

   영상으로

   as a video

   찍어 뒀어요

   recorded and kept it

   More detail

   평소에 means “normally” or “in ordinary circumstances.” 평소 is a noun for one’s usual routine or ordinary state, and -에 marks the relevant time or circumstances. Example: 평소에 이 기계를 사용해요. — “I normally use this machine.” 사용하던 중에 means “while using it.” The base form is 사용하다, “to use.” In 사용하던, -던 presents the activity as ongoing or customary at the relevant past point. 중에 means “during” or “in the middle of,” so this is a reusable pattern for an event occurring during an activity. Example: 작업하던 중에 전화가 왔어요. — “A call came while I was working.” The object of 사용하다 is omitted here; the fixed translation supports “using it.” 문제가 means “a problem” as the subject of what follows. 문제 is a noun, and -가 marks the subject. Korean does not use articles corresponding directly to this marker, so English may use “a” or “the” according to context. 발생하는 means “occurring” here. Its base form is 발생하다, “to occur” or “to arise.” 발생하는 is its present attributive form, placing the occurrence before 모습을. Example: 오류가 발생하는 경우를 기록하세요. — “Record cases in which an error occurs.” 모습을 refers here to the observable scene or situation of the problem occurring, and -을 marks it as the object of 찍다. 모습 can also mean someone’s appearance or how something looks. Example: 새가 날아가는 모습을 봤어요. — “I saw a bird flying.” 짧게 means “briefly” or “for a short time.” It is the adverbial form of 짧다, “short,” and describes the recording action. In this utterance, that produces the intended meaning of a short video. Example: 상황을 짧게 설명해 주세요. — “Please explain the situation briefly.” 영상으로 means “as a video” or “using video.” 영상 means “video,” and -으로 marks the medium or means. 영상으로 찍다 is a reusable pattern meaning “record or film on video.” Example: 과정을 영상으로 남겼어요. — “I recorded the process on video.” 찍어 뒀어요 means “recorded it and kept it.” The base verb is 찍다, which can mean “to film,” “to take a picture,” or “to record.” 찍어 두다 combines the action with 두다, indicating that the result was deliberately retained, often for later use. The observed 뒀어요 is a contraction of 두었어요: -었어요 is the polite past ending, so this form presents the recording-and-retaining action as completed. Example: 필요할까 봐 사진을 찍어 뒀어요. — “I took and kept a photo in case it would be needed.” Together, 평소에 사용하던 중에 sets the situation as normal use, 문제가 발생하는 모습 identifies the observable problem occurring, and 짧게 영상으로 찍어 뒀어요 says that it was briefly recorded on video and kept. The whole utterance means: “I recorded a short video of it happening during normal use.”

4. 테스트 중에 문제가 나타나지 않으면 그 영상이 도움이 될 거예요.

   The video will help if the fault does not show up during the test.

   테스트

   test

   중에

   during; in the middle of

   문제가

   problem

   나타나지 않으면

   if it does not appear

   그

   that

   영상

   video

   도움

   help

   될 거예요

   will be; is expected to become

   More detail

   테스트 means “test.” It is a noun and can combine with 하다 for “to test” in other sentences: 제품을 테스트하다 means “to test a product.” Here it names the test during which the condition is checked. 중에 marks a period or activity during which something happens. Together, 테스트 중에 means “during the test.” The pattern [noun] 중에 is reusable for “during [noun/activity].” 문제가 is 문제 (“problem, fault”) plus the subject particle 가. The particle marks the problem as the thing that appears or does not appear. In this sentence, 문제 has the intended sense “fault/problem,” not simply any question or issue. 나타나지 않으면 comes from 나타나다, “to appear, show up.” The negative form is 나타나지 않다, and -(으)면 makes a condition: 나타나지 않으면 = “if it does not show up.” The negation belongs to 나타나다; it says that the fault does not appear during the test. Example: 오류가 나타나지 않으면 계속 사용하세요. — “If the error does not appear, continue using it.” 그 is a demonstrative determiner meaning “that” or, in this context, “the.” It comes before and modifies 영상; it does not stand alone here. The fixed translation identifies 그 영상 as “the video,” namely the video being discussed. 영상 means “video” or “footage.” It is a noun, so it can take particles such as 이/가 or 을/를: 영상을 확인하다 means “to check the video.” In the utterance, it is the thing that will provide help. 도움 is the noun “help” or “assistance.” With 이 되다, it forms the useful construction 도움이 되다, literally “become help” and naturally “be helpful” or “help.” Here 이 marks 도움 as the subject of 되다. Example: 이 설명이 도움이 돼요. — “This explanation is helpful.” 될 거예요 is the polite form of the construction based on 되다 (“become; be”). The pattern 동사/형용사-(으)ㄹ 거예요 commonly expresses a future expectation or prediction. In this sentence, 도움이 될 거예요 means “will help” or “will be helpful,” not that the video will literally turn into a different object. As a whole, 테스트 중에 sets the time condition, and 문제가 나타나지 않으면 says “if the fault does not show up.” The main clause 그 영상이 도움이 될 거예요 says “the video will help.” Together: “The video will help if the fault does not show up during the test.”

5. 수리보다는 교환을 받고 싶어요.

   I would prefer a replacement instead of a repair.

   수리보다는

   rather than a repair

   교환

   replacement

   받고

   receive; get

   싶어요

   want to

   More detail

   수리보다는 combines 수리 (“repair”) with 보다 and the contrast particle 는. The pattern A보다는 B means “B rather than A” or “prefer B to A.” Here, 는 marks 수리 as the contrasted option; it is not part of the noun 수리 itself. 보다 can have other uses, but in this pattern it marks comparison or preference. 교환 is a noun meaning “exchange” or “replacement.” In this sentence, the fixed translation selects the “replacement” sense. With an object marker, the useful pattern is 교환을 하다 (“make an exchange”) or, as here, 교환을 받다 (“receive a replacement/exchange”). The noun does not itself indicate who performs the exchange. 받고 comes from the verb 받다, “to receive” or “get,” followed by the connective ending -고. In -고 싶다, this ending links the action to a desire: 받고 싶다 means “want to receive/get.” 받다 is the base form; 받고 is its connective form. Example: 선물을 받고 싶어요. — “I want to receive a gift.” 싶어요 is the polite present form used in the pattern verb stem + 고 싶어요, expressing the speaker’s desire to do or experience the action. 싶다 is the base form, and 싶어요 is its polite form here. The form does not itself specify a separate actor; with this first-person preference statement, the desired action is understood as the speaker’s desire. Example: 확인하고 싶어요. — “I want to check.” Together, 수리보다는 sets repair as the less-preferred alternative, while 교환을 받고 싶어요 expresses the speaker’s desire to receive a replacement. The whole utterance therefore means, “I would prefer a replacement instead of a repair.”

6. 그 요청은 기록해 드릴 수 있지만, 다음 단계는 점검 결과에 따라 결정됩니다.

   We can record that preference, but the inspection decides the next step.

   그

   that; the

   요청

   request

   기록해

   record; note

   드릴 수 있지만

   can do it for you, but

   다음

   next

   단계

   step

   점검

   inspection; check

   결과

   result

   에 따라

   according to; depending on

   결정됩니다

   is decided; is determined

   More detail

   그 comes before 요청 and points to the request already understood in the situation. In this sentence, the translation identifies it as the preference being recorded. Korean 그 is a demonstrative modifier; it is not simply an article used with every noun. A useful pattern is 그 + noun: “that noun” or “the noun in question.” 요청 means “request.” In this context, it refers to the preference or request that can be recorded. The related verb 요청하다 means “to request,” while 요청 itself is the noun. Example: 요청을 확인했습니다. — “I checked the request.” 기록해 is the 해 form of 기록하다, “to record” or “to write down.” This form connects 기록하다 to what follows; it is not a separate verb meaning “can.” The useful pattern is 기록해 주세요, “please record it,” as in the next sentence in the context. 드릴 수 있지만 completes the construction 기록해 드릴 수 있지만. 드리다 is the humble/helpful counterpart of 주다 when doing something for another person, so 기록해 드리다 means “to record it for you.” -(으)ㄹ 수 있다 expresses ability or possibility, and -지만 adds contrast: “can do it, but …” Thus 기록해 드릴 수 있지만 means “can record it for you, but.” 다음 means “next” or “following.” It modifies 단계, so 다음 단계 is “the next step.” Unlike a word that merely means “later,” 다음 identifies the next item in an order. 단계 means “step” or “stage.” Here it is the next step in the process. Example: 다음 단계로 넘어갑니다. — “We move on to the next step.” 점검 means “inspection” or “check.” It is a noun here, in 점검 결과, “inspection result.” The related verb 점검하다 means “to inspect” or “to check,” but the observed form 점검 itself names the inspection. 결과 means “result” or “outcome.” 점검 결과 therefore means “the inspection result,” with 점검 specifying what kind of result it is. Example: 결과를 확인해 주세요. — “Please check the result.” 에 따라 is the pattern N에 따라, meaning “according to N” or “depending on N.” In this sentence, 점검 결과에 따라 means “according to the inspection result(s).” It expresses the basis or condition used for a decision, not a physical location. 결정됩니다 is the formal-polite present form of 결정되다, “to be decided” or “to be determined.” The ending -ㅂ니다 gives formal-polite style. 결정되다 presents the step as becoming decided, whereas 결정하다 means that a person or organization decides something. Here the inspection result is the stated basis, and the sentence does not specify a separate human decision-maker. Together, 그 요청은 기록해 드릴 수 있지만 means “We can record that request or preference for you, but,” and 다음 단계는 점검 결과에 따라 결정됩니다 means “the next step is decided according to the inspection result.” The complete utterance is: “We can record that preference, but the inspection decides the next step.” The contrast separates recording the preference from determining what happens next.

7. 설정을 마치자마자 문제가 시작됐다는 점을 기록해 주세요.

   Please note that the problem started right after setup.

   설정

   setup

   마치자마자

   as soon as it finished

   문제

   problem

   시작됐

   started

   점

   point or fact

   기록해 주세요

   please record

   More detail

   설정 means “setup” here. It is a noun; with the following object marker 을, 설정을 마치다 means “finish the setup.” The related verb is 설정하다, “to set up/configure,” but the sentence uses the noun in an object phrase. Example: 설정을 확인해 주세요. — “Please check the setup.” 마치자마자 expresses “as soon as [someone] finished.” It is built from 마치다 (“to finish”) plus -자마자 (“as soon as”). The event in the following clause is presented as happening immediately after the finishing event. Example: 회의가 끝나자마자 출발했어요. — “I left as soon as the meeting ended.” 문제 means “problem” in this sentence. It is a noun and can be used with particles such as 이/가 when it is the subject: 문제가 생겼어요. — “A problem arose.” 시작됐 is the past form of 시작되다, “to begin/start,” before the following embedded ending 다는. 시작되다 describes something beginning; 시작하다 is the related transitive verb meaning “to start something.” Here, 문제가 시작됐다는 means “that the problem started.” Example: 수업이 시작됐어요. — “The class started.” 점 means a “point” or “fact” being referred to. In 시작됐다는 점, the pattern -다는 점 packages a preceding statement as a fact or point: “the fact that it started.” The following object marker makes 점을 기록하다 mean “record the fact/point.” Example: 시간이 바뀌었다는 점을 알려 주세요. — “Please let me know that the time changed.” 기록해 주세요 is a polite request meaning “please record.” 기록하다 means “to record,” and -해 주세요 asks someone to do the action. The form 해 is the connective form of 하다 in this request pattern. Example: 주소를 기록해 주세요. — “Please record the address.” Together, 설정을 마치자마자 sets the time relation: immediately after the setup was finished. 문제가 시작됐다는 점을 identifies the fact to be recorded, and 기록해 주세요 makes a polite request. The whole utterance therefore means: “Please note that the problem started right after setup.”

8. 그 내용을 서비스 기록에 추가하겠습니다.

   I will add that to the service record.

   그

   that; the aforementioned

   내용

   content

   서비스

   service

   기록

   record

   추가하겠습니다

   will add

   More detail

   그: In this sentence, 그 is the demonstrative placed before 내용 and means “that” in the intended reference. It identifies the content as already identifiable in the situation; the sentence itself does not specify a separate English-style noun phrase for what that content is. Korean demonstratives include 이 for something near the speaker, 그 for something associated with the listener or already established, and 저 for something distant from both. 내용: This noun means “content” or “information.” 내용 can refer to what a document, message, report, or statement contains. With 그, the phrase 그 내용 means “that content” or, naturally here, “that.” Example: 내용을 확인해 주세요. — “Please check the content.” 서비스: This noun means “service.” It commonly modifies another noun directly, as in 서비스 기록, where it identifies the type or context of the record. This is a noun modifier, not an adjective form. 기록: This noun means “record” or “log.” 서비스 기록 is therefore “service record,” a record associated with the service. 기록 can also appear in expressions such as 기록을 남기다, “to leave a record.” 추가하겠습니다: This is the polite sentence-final form of 추가하다, “to add.” The verb stem 추가하- combines with -겠- and the polite ending -습니다. In this context, -겠습니다 presents the speaker’s intended future action, giving “I will add.” Korean often omits the subject when the context makes it clear, so the Korean form itself does not separately state an overt “I.” The ending is also formal and polite; it is not the casual form 추가할게요, which is another way to express a future intention in a different register. Together, 그 내용 means “that content,” 서비스 기록 means “the service record,” and 추가하겠습니다 means “I will add.” Korean places the object before the verb, so the complete utterance means “I will add that to the service record.”