Asking what a product warranty covers | Learn Chinese in English

About This Lesson

Use Asking what a product warranty covers to practice Chinese conversation, pronunciation, vocabulary, grammar, and quizzes.

Dialogue

我在考虑买这个小音箱。

wǒ zài kǎolǜ mǎi zhège xiǎo yīnxiāng I'm thinking about buying this small speaker.

你决定之前，我可以给你介绍保修内容。

nǐ juédìng zhīqián, wǒ kěyǐ gěi nǐ jièshào bǎoxiū nèiróng I can explain the warranty before you decide.

保修包括哪些内容？

bǎoxiū bāokuò nǎxiē nèiróng What does the warranty cover?

正常使用时出现的产品故障可以保修。

zhèngcháng shǐyòng shí chūxiàn de chǎnpǐn gùzhàng kěyǐ bǎoxiū It covers product faults during normal use.

意外损坏呢？

yìwài sǔnhuài ne What about accidental damage?

那不在保修范围内。

nà bú zài bǎoxiū fànwéi nèi That would not be included.

如果它不能用了，我应该去哪里？

rúguǒ tā bù néng yòng le, wǒ yīnggāi qù nǎlǐ Where should I go if it stops working?

请把收据和盒子带到客服处。

qǐng bǎ shōujù hé hézi dài dào kèfú chù Bring the receipt and the box to customer service.

他们可以检查一下。

tāmen kěyǐ jiǎnchá yíxià They can check it.

Word by Word

我 “我” refers to the speaker in “我在考虑买这个小音箱”, meaning I or me. It is used as the subject before the action or situation. Use “我” when talking about yourself in a shop, conversation, or other everyday situation.

在 In “我在考虑买这个小音箱”, “在” shows that considering the purchase is currently in progress. It appears before the verb phrase “考虑买这个小音箱”. A useful pattern is “在 + verb phrase” when describing something happening at the moment.

考虑 “考虑” in “我在考虑买这个小音箱” means to consider or think about doing something. Here it is followed by “买这个小音箱”, which states what is being considered. Use “考虑 + action” when deciding whether to do something.

买 “买” in “考虑买这个小音箱” means buy or purchase. It is the action being considered by the speaker. Use “买 + object” when saying what you want to purchase.

这个 “这个” in “这个小音箱” means this and identifies a specific item near the speaker or already under discussion. It comes before the noun phrase “小音箱”. Use “这个 + noun” to point out one particular thing.

小 “小” describes the speaker in “小音箱”, meaning small. It comes directly before “音箱” to describe the product’s size. Use “小 + noun” for a small item or object.

音箱 “音箱” in “这个小音箱” means speaker, the audio device the customer is considering buying. It is the noun after “小”. Use “音箱” when referring to a speaker as a product or household device.

你 “你” in “你决定之前” refers to the customer being addressed, meaning you. It is the person who will decide whether to buy the speaker. Use “你” when speaking directly to one person.

决定 “决定” in “你决定之前” means decide. Here it names the customer’s decision about the purchase. Use “决定 + action” when saying what someone decides to do.

之前 “之前” in “你决定之前” means before the time or event of deciding. It follows the phrase “你决定” and sets the time for “我可以给你介绍保修内容”. Use “action + 之前” to say before an action happens.

可以 “可以” in “我可以给你介绍保修内容” says that the speaker can or is able to provide the explanation. It comes before the action phrase “给你介绍保修内容”. Use “可以 + verb phrase” to offer or describe an ability to do something.

给 “给” in “给你介绍保修内容” introduces the person who receives the explanation, namely “你”. The pattern is “给 + person + verb”, as in giving or doing something for someone. Use it when directing an action toward a recipient.

介绍 “介绍” in “给你介绍保修内容” means explain or present information here. The information being presented is “保修内容”, and “你” is the person receiving it. Use “介绍 + information or topic” when explaining a subject to someone.

保修 “保修” in “保修内容” refers to the warranty or warranty coverage for the product. In “正常使用时出现的产品故障可以保修”, it refers to faults that can receive warranty service. Use “保修” when discussing what product problems a warranty handles.

内容 “内容” in “保修内容” means the details or contents of the warranty. It tells the listener that the explanation will cover what the warranty includes. Use “内容” after a topic to refer to its information or details.

包括 “包括” in “保修包括哪些内容” asks what the warranty includes or covers. The thing being included is specified by “哪些内容”. Use “包括 + items or details” when asking or explaining what belongs within something.

哪些 “哪些” in “包括哪些内容” asks which details or kinds of things are included. It comes before the noun “内容”. Use “哪些 + noun” when asking which items from a group are meant.

正常 “正常” in “正常使用时” means normal or ordinary. It describes the way the product is being used, rather than accidental or unusual use. Use “正常 + noun or verb” to describe regular conditions or behavior.

使用 “使用” in “正常使用时” means use, referring to operating the product. Together with “正常”, it describes ordinary use of the speaker. Use “使用 + object” when saying what device or item someone uses.

时 “时” in “正常使用时” means when or during the time that normal use occurs. It places the following situation in a particular time or condition. Use “verb phrase + 时” to describe what happens when that action or situation is taking place.

出现 “出现” in “出现的产品故障” means appear or occur. It describes product faults that arise during normal use. Use “出现 + problem or situation” when saying that a problem occurs.

的 In “出现的产品故障”, “的” links the preceding description “出现” to the noun phrase “产品故障”. The whole phrase means product faults that occur. Use “description + 的 + noun” to identify a noun by a preceding action or description.

产品 “产品” in “产品故障” means product. It specifies that the faults belong to or concern the item being sold. Use “产品 + noun” when describing something related to a product.

故障 “故障” in “产品故障” means a fault or malfunction in the product. These are the problems that can receive warranty service during normal use. Use “故障” when describing a device that is not working correctly.

意外 “意外” in “意外损坏” describes damage caused by an accident or unexpected event. The customer asks whether this kind of damage is covered. Use “意外 + noun” when referring to an accidental event or result.

损坏 “损坏” in “意外损坏” means damage or become damaged. Here it refers to accidental damage to the product. Use “损坏” when describing an item that has been harmed and may no longer work properly.

呢 “呢” in “意外损坏呢” marks a follow-up question about another possible case. It keeps the question short because the topic is already understood from the warranty discussion. Use “noun or phrase + 呢” when asking about an additional item or situation.

那 “那” in “那不在保修范围内” refers back to the accidental damage just mentioned. Here it can be understood as that case or in that case. Use “那” to point back to something already discussed.

不 “不” in “不在保修范围内” negates the statement that something is within the warranty scope. It shows that the accidental damage is excluded. Use “不 + verb or phrase” to state that something does not happen or does not apply.

范围 “范围” in “保修范围内” means scope or range. It identifies the limits of what the warranty covers. Use “范围” when discussing the limits of a service, rule, or category.

内 “内” in “保修范围内” means within or inside. Together, “保修范围内” means within the warranty scope. Use “noun + 内” to say that something is inside a specified range or area.

如果 “如果” in “如果它不能用了” introduces the condition if the speaker can no longer use the product. It comes at the beginning of the conditional phrase. Use “如果 + situation” when asking or explaining what happens under a condition.

它 “它” in “它不能用了” refers to the small speaker, meaning it. It is used for the product rather than for a person. Use “它” when referring back to an object already mentioned.

不能 “不能” in “不能用了” says that the product cannot be used. Here it describes the condition in which the speaker asks where to go for help. Use “不能 + verb” to say that an action is not possible.

用 “用” in “不能用了” means use, specifically use the speaker so that it functions for the customer. With “不能”, it forms the idea that the product is no longer usable. Use “用 + object” when saying what someone uses.

了 In “不能用了”, “了” marks a change to the situation: the product has become unable to be used. It follows the phrase “不能用” at the end of the conditional clause. Use this form when describing a newly changed state.

应该 “应该” in “我应该去哪里” asks where the speaker should go. It expresses the appropriate action or advice being requested. Use “应该 + verb phrase” when asking or saying what action is suitable.

去 “去” in “我应该去哪里” means go. It is followed by the place question “哪里”, asking for the destination. Use “去 + place” when saying where someone will go.

哪里 “哪里” in “我应该去哪里” asks where the speaker should go. It appears after “去” to ask for the destination. Use “去哪里” when asking which place someone should go to.

请 “请” in “请把收据和盒子带到客服处” makes the instruction polite, meaning please. It comes before the requested action. Use “请 + verb phrase” when making a polite request.

把 “把” in “把收据和盒子带到客服处” marks the specific objects that will be handled by the action. The objects are “收据和盒子”, and the result or destination follows in “带到客服处”. Use “把 + object + verb phrase” when focusing on what is moved, handled, or changed.

收据 “收据” in “收据和盒子” means receipt. It is one of the items the customer is asked to bring to customer service. Use “收据” when referring to proof of purchase from a shop.

和 “和” in “收据和盒子” means and. It joins the two items that must be brought: “收据” and “盒子”. Use “A 和 B” to connect two nouns or noun phrases.

盒子 “盒子” in “收据和盒子” means box. It is the second item the customer should bring to customer service. Use “盒子” for a container with a box shape.

带 “带” in “带到客服处” means bring or take an item along to another place. Here the items being brought are “收据和盒子”. Use “带 + object + 到 + place” when telling someone to bring something to a destination.

到 “到” in “带到客服处” introduces the destination of the items. It means to or up to the place “客服处”. Use “到 + place” after a movement verb when stating where something or someone goes.

客服 “客服” in “客服处” refers to customer service. It identifies the service point that can handle the product check. Use “客服” when talking about customer-support staff or service.

处 “处” in “客服处” means a place or service location. Together, “客服处” means the customer-service area or counter. Use “处” after a named service or location to identify a place.

他们 “他们” in “他们可以检查一下” refers to the customer-service staff, meaning they or them. It is the subject of the following action. Use “他们” when referring to multiple people already understood from the conversation.

检查 “检查” in “他们可以检查一下” means check or inspect. The staff will inspect the product after the customer brings it in. Use “检查 + object” when asking someone to examine an item.

一下 In “他们可以检查一下”, “检查一下” means check something briefly or have a quick look. The components “一” and “下” together make the action sound brief and light in this expression. Use “verb + 一下” for a short, polite-sounding request or description of an action.

Grammar Points

动词＋之前

决定之前

juédìng zhīqián

before deciding

“之前”放在动作后面，表示在该动作发生以前。

名词＋范围内

保修范围内

bǎoxiū fànwéi nèi

within the warranty coverage

“范围内”放在名词后面，表示处于某个范围之中。

Chinese Vocabulary

包括 verb

bāokuò include; cover

保修包括哪些内容?

保修 noun

bǎoxiū warranty; warranty service

保修包括哪些内容?

保修范围内 phrase

bǎoxiū fànwéi nèi within the warranty coverage

那不在保修范围内。

保修内容 noun

bǎoxiū nèiróng warranty coverage

你决定之前,我可以给你介绍保修内容。

产品故障 noun

chǎnpǐn gùzhàng product fault

正常使用时出现的产品故障可以保修。

介绍 verb

jièshào explain; introduce

你决定之前,我可以给你介绍保修内容。

决定 verb

juédìng decide

你决定之前,我可以给你介绍保修内容。

考虑 verb

kǎolǜ consider

我在考虑买这个小音箱。

小音箱 noun

xiǎo yīnxiāng small speaker

我在考虑买这个小音箱。

意外损坏 noun

yìwài sǔnhuài accidental damage

意外损坏呢?

正常使用 phrase

zhèngcháng shǐyòng normal use

正常使用时出现的产品故障可以保修。

之前 prep

zhīqián before

你决定之前,我可以给你介绍保修内容。

Quiz

Spelling

Tap the letters to spell the word.

normal use

Show Answer

正常使用

warranty coverage

Show Answer

保修内容

within the warranty coverage

Show Answer

保修范围内

product fault

Show Answer

产品故障