About This Lesson
Use Handling a frozen maintenance request app to practice Chinese conversation, pronunciation, vocabulary, grammar, and quizzes.
Dialogue
A
我按下发送后，维修申请应用卡住了。
wǒ àn xià fā sòng hòu, wéi xiū shēn qǐng yìng yòng kǎ zhù le. The maintenance request app froze after I pressed send.
B
再试一次之前，先看看申请是否出现在你的历史记录里。
zài shì yí cì zhī qián, xiān kàn kan shēn qǐng shì fǒu chū xiàn zài nǐ de lì shǐ jì lù lǐ. Check whether the request appears in your history before you try again.
A
它还在加载，我不知道消息有没有发送成功。
tā hái zài jiā zǎi, wǒ bù zhī dào xiāo xī yǒu méi yǒu fā sòng chéng gōng. It is still loading, and I cannot tell if the message went through.
B
截一张图，这样你就能清楚地说明问题。
jié yì zhāng tú, zhè yàng nǐ jiù néng qīng chu de shuō míng wèn tí. Take a screenshot so you can explain the problem clearly.
A
我不想再发送同一个申请。
wǒ bù xiǎng zài fā sòng tóng yí ge shēn qǐng. I do not want to send the same request again.
B
等一小会儿，然后检查应用，再开始新的申请。
děng yì xiǎo huìr, rán hòu jiǎn chá yìng yòng, zài kāi shǐ xīn de shēn qǐng. Wait a short time, then check the app before starting a new request.
A
如果它还是卡住，我要不要直接联系楼宇维修人员？
rú guǒ tā hái shì kǎ zhù, wǒ yào bu yào zhí jiē lián xì lóu yǔ wéi xiū rén yuán? If it still freezes, should I contact building maintenance directly?
B
直接联系他们，并说明这个应用可能无法正常运行。
zhí jiē lián xì tā men, bìng shuō míng zhè ge yìng yòng kě néng wú fǎ zhèng cháng yùn xíng. Contact them directly and explain that the app may not be working.
A
在弄清楚发生了什么之前，我可以让这个页面一直开着。
zài nòng qīng chu fā shēng le shén me zhī qián, wǒ kě yǐ ràng zhè ge yè miàn yì zhí kāi zhe. I can keep the screen open until I know what happened.
B
这样维修人员就能通过截图了解出了什么问题。
zhè yàng wéi xiū rén yuán jiù néng tōng guò jié tú liǎo jiě chū le shén me wèn tí. Then maintenance can use the screenshot to understand what went wrong.Word by Word
我
我 means “I” or “me” here, referring to the speaker who pressed send and is dealing with the app. It commonly appears before an action, as in 我按下发送. Use it when speaking about your own action or situation.
按下
按下 means “press down” in 我按下发送, describing the physical action used to send the request. It combines 按, “press,” with 下, which adds the idea of pressing downward or completing the downward movement. The same pattern can describe pressing a button or key.
发送
发送 means “send” or “submit” here, referring to sending the maintenance request. In the dialogue it appears after 按下 and also in 发送成功. Use it with a message, request, or other item being sent.
后
后 means “after” in 按下发送后, placing the next event after the sending action. The structure [action]后 describes what happens after that action. It is useful when explaining the order of events.
维修
维修 refers to maintenance or repair, especially the service handling the building problem. It appears in 维修申请 and 楼宇维修人员. Use it before a noun to identify repair-related requests or staff.
申请
申请 means “request” or “application” here, referring to the maintenance request submitted in the app. It appears in 维修申请 and 同一个申请. Use it for something formally requested or submitted.
应用
应用 means “app” or “application” here, referring to the maintenance request app. It appears in 维修申请应用 and 检查应用. Use it when naming a software application or app.
卡住
卡住 means “become stuck” or “freeze” here, describing the app stopping after the send action. It combines 卡, “get stuck,” with 住, which indicates that the stuck state is held. It can describe an app or another process that stops responding.
了
了 marks the changed state in 卡住了: the app has become stuck. It comes after the description of the new state rather than simply identifying the app. Use it when reporting that a situation has changed or an event has occurred.
再
再 means “again” in 再试一次 and 再开始新的申请, referring to a further action. It usually comes before the verb it modifies. Use it when an action is repeated or will be done another time.
试
试 means “try” in 再试一次, referring to attempting the app action again. It appears before the object or amount phrase 一次. Use it when suggesting or describing an attempt to do something.
一次
一次 means “once” or “one time” in 再试一次, specifying one attempt. It follows the action verb 试 to state how many times the action is performed. Use it after an action when counting an occurrence or attempt.
之前
之前 means “before” in 再试一次之前, setting a time limit before trying again. The structure [action]之前 introduces something that should happen earlier. Here it helps order checking the history before another attempt.
先
先 means “first” or “beforehand” in 先看看申请是否出现在你的历史记录里. It tells the listener to perform this check before trying again. Use it before an action when giving steps in a recommended order.
看看
看看 means “take a look” or “check” here, in the suggestion 先看看申请是否出现在你的历史记录里. The repeated form makes the checking action sound light or brief. Use it before something to be inspected or checked.
是否
是否 means “whether” in 是否出现在你的历史记录里, introducing a question about whether the request appears there. It is followed by the situation being checked. Use it when presenting a formal or neutral yes-or-no question inside a sentence.
出现
出现 means “appear” here, referring to the request appearing in the history record. It is followed by the location phrase 在你的历史记录里. Use it when something becomes visible or is found in a place.
在
在 marks the ongoing action in 还在加载, meaning that loading is still in progress. In this use it comes before the action 加载. Use 在 before an action when describing an activity that is currently happening.
你
你 means “you,” referring to the person whose history is being checked. It appears in 你的历史记录里. Use it when addressing one interlocutor or referring to that person’s actions or things.
的
的 marks possession in 你的历史记录里, linking 你 with 历史记录 to mean “your history record.” It follows the person or possessor and comes before the possessed noun. Use it to form possessive or attributive phrases.
历史
历史 means “history” here, referring to the app’s record of earlier requests. It appears in 历史记录. Use it with 记录 when talking about stored past activity.
记录
记录 means “record” or “history entry” here, referring to the saved request history. In 历史记录 it identifies stored information about previous activity. Use it for a written or digital record of events or actions.
里
里 means “in” or “inside” in 你的历史记录里, locating the request within the history record. It follows the place or container being referred to. Use it after a noun to express an inside location.
它
它 means “it,” referring to the maintenance request app in 还在加载 and 如果它还是卡住. Use it when referring back to a non-human thing already understood from the conversation.
还
还 means “still” in 还在加载, showing that the loading has not stopped yet. It comes before the ongoing expression 在加载. Use it when a situation continues up to the time being discussed.
加载
加载 means “load” or “be loading” here, describing the app’s unfinished loading process. In 还在加载, it follows 在 to show the action is ongoing. Use it for an app, page, or content that is being loaded.
不
不 is the negation word in 不知道, making the statement mean “do not know.” It comes before the verb it negates. Use it to deny or negate a present or general action or state.
知道
知道 means “know” or “be able to tell” in 不知道消息有没有发送成功. It introduces the information the speaker cannot determine. Use it before a fact or question-like clause when saying whether you know something.
消息
消息 means “message” here, referring to the message whose delivery is uncertain. It appears before 有没有发送成功. Use it for a message being sent, received, or discussed.
有没有
有没有 asks whether something exists or has happened, here whether the message was sent successfully in 消息有没有发送成功. It combines 有, “there is or has,” with 没有, “there is not or has not,” as an alternative pair. Use it before the result you want to check.
成功
成功 means “successfully” in 发送成功, describing a successful result of sending. It follows 发送 to state whether that action achieved its intended result. Use it after an action when evaluating whether the action succeeded.
截
截 means “capture” in 截一张图, referring to capturing an image of the current screen. In this expression it combines with 一张图 to specify what is captured. Use it when asking someone to capture a screenshot or image.
张
张 is the classifier used in 一张图 for the flat image 图. It appears between 一 and 图. Use 张 with flat objects or images when stating a quantity.
图
图 means “picture” or “image” in 一张图, the image being captured to document the problem. It follows the classifier 张. Use it when referring to a picture or visual image.
这样
这样 means “this way” or “so” in 这样你就能清楚地说明问题, linking the screenshot-taking action to its helpful result. It introduces the consequence of the preceding instruction. Use it when explaining how an action will make a result possible.
就
就 means “then” or “thereby” in 你就能清楚地说明问题, emphasizing the result that follows from taking a screenshot. It appears before the ability expression 能. Use it to connect a condition or prior action with an expected result.
能
能 means “can” or “be able to” in 你就能清楚地说明问题. It expresses that the listener will have the ability to explain the problem clearly. Use it before an action to describe ability or possibility.
清楚
清楚 means “clear” or “clearly” in 清楚地说明问题, describing the manner of explaining the problem. With 地, it modifies the following action 说明. Use it to describe information or an explanation that is easy to understand.
地
地 links 清楚 with 说明 in 清楚地说明问题, marking 清楚 as the manner of the action. The structure adjective or description + 地 + verb turns the description into an adverbial modifier. Use it before an action when explaining how that action is performed.
说明
说明 means “explain” or “describe” here, referring to explaining the problem to maintenance. It appears before the object 问题. Use it with an object when giving information about a situation or problem.
问题
问题 means “problem” or “issue” here, referring to the app malfunction. It appears in 说明问题 and also in 出了什么问题. Use it for something that needs explanation, attention, or repair.
想
想 means “want” in 我不想再发送同一个申请, expressing the speaker’s wish not to send the request again. It is followed by the action the speaker does not want to perform. Use it before a verb when stating a desire or intention.
同
同 means “same” in 同一个申请, identifying the request as identical to the one already sent. It appears before the classifier phrase 一个申请. Use it before a noun phrase when pointing out that two things are the same.
个
个 is the general classifier in 同一个申请, placed between 一 and 申请. It counts the request as one item. Use it as a general measure word when no more specific classifier is required.
等
等 means “wait” in 等一小会儿, telling the listener to pause for a short period. It is followed by the duration 一小会儿. Use it before a time phrase when asking someone to wait.
一小会儿
一小会儿 means “a short while” in 等一小会儿, giving the brief duration of the wait. It combines 一, “one,” 小, “small,” and 会儿, “period of time,” to express a short interval. Use it after 等 when asking for a brief pause.
然后
然后 means “then” or “afterward” in 然后检查应用, marking the next step after waiting. It helps organize the sequence of instructions. Use it before the next action in a series.
检查
检查 means “check” or “inspect” here, referring to checking the app before starting a new request. It appears in 检查应用. Use it before the item or system being examined.
开始
开始 means “start” or “begin” in 开始新的申请, introducing the action of starting a new request. It is followed by the object 新的申请. Use it before an activity or process that is being initiated.
新
新 means “new” in 新的申请, distinguishing a new request from the earlier one. It appears before 的申请 as an attribute. Use it before a noun when identifying something newly created or different from an earlier item.
如果
如果 means “if” in 如果它还是卡住, introducing the condition that the app remains frozen. It comes at the beginning of the conditional clause. Use it to describe what should happen under a particular condition.
还是
还是 means “still” in 还是卡住, showing that the app remains stuck despite the earlier wait or check. It appears before 卡住. Use it when a previous problem or state continues.
要不要
要不要 asks whether the speaker should do something, here whether to contact building maintenance directly. It combines 要, “should or want to,” 不, “not,” and the repeated 要 in a choice between doing and not doing the action. Use it before an action when asking for advice or permission about whether to proceed.
直接
直接 means “directly” in 直接联系楼宇维修人员, describing contact without another intermediate step. It comes before the verb 联系. Use it before an action when emphasizing a direct route or method.
联系
联系 means “contact” in 联系楼宇维修人员 and 联系他们, referring to communicating with the maintenance staff. It is followed by the person or group being contacted. Use it with a person, team, or service when initiating communication.
楼宇
楼宇 means “building” here, specifying the building connected with the maintenance staff. It appears in 楼宇维修人员. Use it before a service or staff noun to identify a building-related context.
人员
人员 means “personnel” or “staff” in 楼宇维修人员, referring to the people responsible for building maintenance. It follows the description 楼宇维修. Use it when referring to a group of workers or staff in an official or service context.
他们
他们 means “they” or “them” here, referring back to the building maintenance personnel. It is the object of 联系 in 联系他们. Use it when referring to several people already identified in the conversation.
并
并 links the two instructions in 直接联系他们，并说明这个应用可能无法正常运行. It means “and” or “as well as” and presents 说明 as an additional action. Use it to connect coordinated actions, especially in instructions.
这
这 means “this” in 这个应用, pointing to the app being discussed. It appears before the classifier 个 and noun 应用. Use it to identify a nearby or already mentioned thing.
可能
可能 means “may” or “possibly” in 这个应用可能无法正常运行, showing that the app’s failure is presented as a possibility rather than a certainty. It comes before the possible situation. Use it when reporting an uncertain explanation or outcome.
无法
无法 means “be unable to” or “cannot” in 无法正常运行, describing the app’s inability to operate properly. It comes before the action or state that cannot occur. Use it when an action is impossible because of a limitation or problem.
正常
正常 means “normally” or “properly” in 正常运行, describing the expected way the app should operate. It comes before 运行. Use it to describe an action or system functioning as expected.
运行
运行 means “run” or “operate” here, referring to the app functioning. In 正常运行 it describes normal operation. Use it for software, systems, or processes that are operating.
弄清楚
弄清楚 means “figure out” or “understand clearly” in 弄清楚发生了什么, referring to finding out what happened. It combines 弄, “work out or deal with,” and 清楚, “clear,” to express reaching a clear understanding. Use it before the information or situation that needs to be clarified.
发生
发生 means “happen” or “occur” in 发生了什么, asking about the event that took place. It is followed by 什么 in this question-like phrase. Use it when asking or explaining what event occurred.
什么
什么 means “what” in 发生了什么, asking which event occurred. It follows 发生 and refers to the unknown situation. Use it when asking for unspecified information about an action or event.
可以
可以 means “can” or “may” in 我可以让这个页面一直开着, expressing that the speaker is able or permitted to keep the page open. It appears before the action or arrangement being allowed. Use it when stating ability or permission.
让
让 means “let,” “allow,” or “have something remain in a state” in 让我页面一直开着. Here it introduces the arrangement of keeping the page open. Use it before a person or thing plus an action or state that is caused or allowed.
页面
页面 means “page” or “screen” here, referring to the app page kept open for later inspection. It appears in 这个页面一直开着. Use it for a page or screen in an app or website.
一直
一直 means “continuously” or “all the time” in 一直开着, showing that the page remains open throughout the relevant period. It comes before the state description 开着. Use it when emphasizing uninterrupted continuation.
开
开 means “be open” in 页面一直开着, describing the screen’s open state. With 着, it refers to the state being maintained rather than a single opening action. Use it for something such as a page, screen, or door that remains open.
着
着 marks the ongoing state in 开着, indicating that the page stays open. It follows 开 and focuses on the maintained condition. Use it after an action or state verb when describing a continuing state.
通过
通过 means “through” or “by means of” in 通过截图, identifying the screenshot as the means used to understand the problem. It comes before the method or channel. Use it to introduce the means by which an action is achieved.
截图
截图 means “screenshot” in 通过截图, referring to the captured image used by maintenance. It combines 截, “capture,” with 图, “image,” to name the captured image. Use it when sending or showing a screen image as evidence of a problem.
了解
了解 means “understand” or “learn about” in 了解出了什么问题, referring to maintenance finding out what went wrong. It is followed by the information being understood. Use it when gaining an understanding of a situation or problem.
出
出 contributes the sense of a problem arising in 出了什么问题, the phrase asking what went wrong. It appears before 了什么问题 and helps describe the problem as having occurred. Use it in this kind of expression when referring to a problem that has arisen.
Grammar Points
可能 + 无法 + 动词短语
应用可能无法正常运行。
yìng yòng kě néng wú fǎ zhèng cháng yùn xíng.The app may be unable to work normally.
可能表示“may/might”，放在无法前面，说明某种可能性。
还是 + 动词短语
页面还是一直开着。
yè miàn hái shì yì zhí kāi zhe.The page is still left open.
还是表示“still”，放在动词短语前，说明状态持续到现在。
Chinese Vocabulary
按下
verb
àn xià
press
发送
verb
fā sòng
send
发送成功
phrase
fā sòng chéng gōng
be sent successfully
加载
verb
jiā zǎi
load
截图
noun
jié tú
screenshot
截一张图
phrase
jié yì zhāng tú
take a screenshot
卡住
verb
kǎ zhù
get stuck; freeze
历史记录
noun
lì shǐ jì lù
history; history record
维修申请
noun
wéi xiū shēn qǐng
maintenance request
消息
noun
xiāo xī
message
应用
noun
yìng yòng
app; application
再试一次
phrase
zài shì yí cì
try again
Quiz
Spelling
Tap the letters to spell the word.
history; history record
Show Answer
历史记录try again
Show Answer
再试一次maintenance request
Show Answer
维修申请be sent successfully