Explaining a Device Defect and Requesting a Replacement | Learn Chinese in English

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Use Explaining a Device Defect and Requesting a Replacement to practice Chinese conversation, pronunciation, vocabulary, grammar, and quizzes.

Dialogue

我最近买了这台设备，但屏幕有时会闪烁。

wǒ zuìjìn mǎi le zhè tái shèbèi, dàn píngmù yǒushí huì shǎnshuò. I bought this device recently, but the screen flickers sometimes.

间歇性故障可能很难重现，所以我们会在这里进行测试。

jiànxiēxìng gùzhàng kěnéng hěn nán chóngxiàn, suǒyǐ wǒmen huì zài zhèlǐ jìnxíng cèshì. Intermittent faults can be hard to reproduce, so we will test it here.

我录了一段短视频，记录了它在正常使用时出现故障的情况。

wǒ lù le yí duàn duǎn shìpín, jìlù le tā zài zhèngcháng shǐyòng shí chūxiàn gùzhàng de qíngkuàng. I recorded a short video of it happening during normal use.

如果测试时没有出现故障，这段视频会很有帮助。

rúguǒ cèshì shí méiyǒu chūxiàn gùzhàng, zhè duàn shìpín huì hěn yǒu bāngzhù. The video will help if the fault does not show up during the test.

我希望更换设备，而不是维修。

wǒ xīwàng gēnghuàn shèbèi, ér bú shì wéixiū. I would prefer a replacement instead of a repair.

我们可以记录您的偏好，但下一步怎么处理要根据检查结果决定。

wǒmen kěyǐ jìlù nín de piānhào, dàn xià yí bù zěnme chǔlǐ yào gēnjù jiǎnchá jiéguǒ juédìng. We can record that preference, but the inspection decides the next step.

请注意，这个问题是在安装完成后马上开始出现的。

qǐng zhùyì, zhège wèntí shì zài ānzhuāng wánchéng hòu mǎshàng kāishǐ chūxiàn de. Please note that the problem started right after setup.

我会把这一点补充到服务记录中。

wǒ huì bǎ zhè yìdiǎn bǔchōng dào fúwù jìlù zhōng. I will add that to the service record.

Word by Word

我 “我” refers to the speaker as “I” in “我最近买了这台设备”. It is used before the action and can be reused when stating your own experience or request, such as “我希望……”.

最近 “最近” means “recently” in “我最近买了这台设备”, placing the purchase in the near past. It commonly appears before the verb or event being discussed when explaining when something happened.

买 “买” means “buy” in “我最近买了这台设备”. With “了” in this dialogue, it presents the purchase as completed; you can reuse it before an object when describing something you purchased.

了 In “我最近买了这台设备”, “了” shows that the buying event has been completed. It follows the verb here and is useful when reporting a completed action, such as a purchase already made.

这 “这” means “this” in “这台设备”, identifying the device near the speaker or currently being discussed. It is commonly placed before a measure word and noun when pointing out a particular item.

台 “台” is the measure word used for the device in “这台设备”. The reusable pattern is “这 + 台 + device or machine”, especially when identifying one piece of equipment.

设备 “设备” means “device” or “equipment” in “这台设备”. It is used for the item whose screen has a fault and can commonly be followed by a problem or action, such as “设备故障” or “使用设备”.

但 “但” means “but” in “但屏幕有时会闪烁”, introducing information that contrasts with the recent purchase. It commonly connects a preceding statement with an unexpected problem or limitation.

屏幕 “屏幕” means “screen” in “屏幕有时会闪烁”, identifying the part of the device that has the problem. It can be reused as the subject of a display-related action or fault.

有时 “有时” means “sometimes” in “屏幕有时会闪烁”, showing that the flickering is occasional rather than constant. It usually appears before the verb or event that happens intermittently.

闪烁 “闪烁” describes the screen flickering in “屏幕有时会闪烁”. It is useful when reporting an intermittent display problem, commonly following the affected part such as “屏幕”.

间歇性 “间歇性” means “intermittent” in “间歇性故障”, describing a fault that occurs at intervals rather than continuously. It is placed before a technical problem or event when its irregular occurrence matters.

故障 “故障” means “fault” or “malfunction” in “间歇性故障”. In this service-counter situation, it identifies the device problem being tested; it can be reused after a device part or problem description.

可能 “可能” means “may” or “might” in “故障可能很难重现”, presenting the difficulty as a possibility rather than a certainty. It commonly comes before the verb or description that may be true.

很 “很” strengthens the description “很难重现” to mean “quite difficult to reproduce”. It commonly appears before an adjective or adjective-like description when assessing the degree of a difficulty.

难 “难” means “difficult” in “很难重现”, referring to the difficulty of making the fault appear again. It can be reused before an action to describe something that is difficult to do.

重现 “重现” means “reproduce” or “recreate” in “很难重现”, referring to making the same fault appear again during testing. It is useful in troubleshooting when an earlier problem may not occur on demand.

所以 “所以” means “so” or “therefore” in “所以我们会在这里进行测试”, introducing the action that follows from the difficulty of reproducing the fault. It commonly links a reason with its result or response.

我们 “我们” means “we” in “所以我们会在这里进行测试”, referring to the service staff or the people carrying out the test. It is used before an action when speaking for a group.

会 “会” indicates that the staff will carry out the test in “我们会在这里进行测试”. It commonly comes before a verb when describing a planned or expected future action.

在 “在” marks the place where the test will happen in “在这里进行测试”. It commonly appears before a location followed by the action carried out there.

这里 “这里” means “here” in “我们会在这里进行测试”, referring to the service counter or current location. It can be used after “在” to specify where an action takes place.

进行 “进行” means “carry out” or “conduct” in “进行测试”, giving a formal description of performing the test. It commonly comes before an activity or procedure, such as “测试”.

测试 “测试” means “test” in “进行测试”, referring to checking whether the fault can be observed. It can be used after “进行” or as the action performed on a device.

录 “录” means “record” in “我录了一段短视频”, referring to making the video that captures the fault. It commonly appears before the recorded item, such as a video or audio recording.

段 “段” is the measure word for the video segment in “一段短视频”. It is used with a portion or segment of recorded material, especially when referring to one video clip.

短 “短” means “short” in “一段短视频”, describing the length of the video clip. It is placed before the noun it describes and can be reused for a brief recording or other limited-length item.

视频 “视频” means “video” in “一段短视频”, referring to the recording of the fault during normal use. It can be used after a measure word such as “段” when referring to a video clip.

记录 “记录” means “record” or “document” in “记录了它在正常使用时出现故障的情况”, describing the video’s documentation of what happened. It can also be reused when staff document information in a service record.

它 “它” means “it” in “它在正常使用时出现故障”, referring to the device already mentioned. It is used when referring back to a non-human item instead of repeating the noun.

正常 “正常” means “normal” in “正常使用”, describing ordinary use of the device rather than a special test. It commonly comes before a noun or action to specify ordinary conditions.

使用 “使用” means “use” in “正常使用”, referring to operating the device. It can be reused with an object, such as “使用设备”, or in a phrase describing the conditions under which something happens.

时 “时” means “when” or “during” in “正常使用时”, marking the time or situation in which the fault occurred. It commonly follows an action or condition to form a time phrase before the main event.

出现 “出现” means “appear” or “occur” in “出现故障”, referring to the fault becoming observable. It commonly comes before a problem, symptom, or event that becomes present.

的 In “记录了它在正常使用时出现故障的情况”, “的” links the preceding description to “情况”, making it the situation of the fault occurring during normal use. It is useful for turning a longer description into a modifier before a noun.

情况 “情况” means “situation” or “circumstances” in “出现故障的情况”, referring to the details of how the fault occurred. It can be reused after a description when summarizing an event or set of circumstances.

如果 “如果” means “if” in “如果测试时没有出现故障”, introducing a condition about what may happen during the test. It commonly begins a conditional clause before the result or response.

没有 “没有” means “does not occur” in “没有出现故障”, stating that the fault is absent during the test. It commonly comes before an event that did not happen or is not present.

有 “有” means “have” or “there is” in “这段视频会很有帮助”, contributing the idea that the video provides help. It commonly appears before a noun to describe having or containing something, as in “有帮助”.

帮助 “帮助” means “help” in “这段视频会很有帮助”, describing the video as useful for understanding the fault if testing does not reveal it. It can be reused after “有” to say that something is helpful.

希望 “希望” expresses the customer’s wish in “我希望更换设备”, meaning “hope” or “would like”. It commonly comes before the action or outcome the speaker wants.

更换 “更换” means “replace” or “exchange” in “更换设备”, referring to receiving another device instead of repairing this one. It commonly appears before the item to be replaced.

而 In “而不是维修”, “而” links the preferred option with the alternative that is rejected. Together with “不是”, it is useful for contrasting two choices after stating a preference.

不是 “不是” means “is not” in “而不是维修”, marking repair as the option the customer does not want. It commonly follows a contrast marker such as “而” when rejecting an alternative.

维修 “维修” means “repair” or “maintenance” in “而不是维修”, referring to fixing the existing device rather than replacing it. It can be reused after a device or object when discussing service work.

可以 “可以” means “can” in “我们可以记录您的偏好”, indicating that the staff are able or permitted to record the preference. It commonly comes before an action to describe ability or an available option.

您 “您” is the polite form of “you” in “您的偏好”, addressing the customer respectfully. It is used before a noun with “的” to identify something belonging to or associated with the customer.

偏好 “偏好” means “preference” in “您的偏好”, referring to the customer’s preferred replacement rather than repair. It is useful in service discussions when recording a customer’s chosen option.

下一步 “下一步” means “the next step” in “下一步怎么处理”, referring to the later service decision after inspection. It can be reused when discussing what action should follow an evaluation or event.

怎么 “怎么” means “how” or “in what way” in “下一步怎么处理”, asking how the matter will be handled. It commonly comes before a verb when asking about the method or course of an action.

处理 “处理” means “handle” or “deal with” in “下一步怎么处理”, referring to deciding what service action to take. It can be reused after “怎么” when asking how a problem or request will be handled.

要 In “要根据检查结果决定”, “要” indicates that the decision is to be made according to the inspection result. It contributes necessity or the required basis here and commonly appears before an action that must occur.

根据 “根据” means “according to” or “based on” in “根据检查结果决定”, identifying the inspection result as the basis for the decision. It commonly comes before the information or evidence used to determine an action.

检查 “检查” means “inspection” or “check” in “检查结果”, referring to the service staff’s examination of the device. It commonly comes before “结果” when discussing the outcome of an inspection.

结果 “结果” means “result” in “检查结果”, referring to what the inspection shows. It can be reused after an activity or examination to identify its outcome.

决定 “决定” means “decide” or “determine” in “根据检查结果决定”, referring to choosing the next service action based on the inspection. It commonly comes after the basis for a decision and before the outcome being chosen.

请 “请” means “please” in “请注意”, making the following request polite. It commonly comes before an action when asking someone to do something.

注意 “注意” means “note” or “pay attention to” in “请注意，这个问题是在安装完成后马上开始出现的”. It is useful when asking service staff to consider an important fact about when a problem began.

个 “个” is the general measure word in “一个问题” as represented by “这个问题”, where it accompanies the identified problem. It can be reused before many ordinary countable nouns, especially when no more specific measure word is needed.

问题 “问题” means “problem” or “issue” in “这个问题是在安装完成后马上开始出现的”, referring to the device defect. It can be reused when describing when an issue began or asking staff to handle it.

是 In “问题是在安装完成后马上开始出现的”, “是” helps focus the statement on the time when the problem began appearing. This pattern is useful when emphasizing a specific circumstance or point about an event.

安装 “安装” means “installation” or “setup” in “安装完成后”, referring to setting up the device. It can be reused before “完成” to describe the completion of an installation process.

完成 “完成” means “complete” in “安装完成后”, showing that the installation had finished before the problem appeared. It commonly follows an action or task to indicate that the task has been completed.

后 “后” means “after” in “安装完成后”, placing the problem’s beginning after the installation was completed. It commonly follows an event or completed action to form a time sequence.

马上 “马上” means “immediately” or “right away” in “马上开始出现”, emphasizing that the problem began very soon after installation. It commonly appears before the action that happens without delay.

开始 “开始” means “start” in “开始出现”, marking the beginning of the problem’s appearance. It commonly comes before another verb or event to show when that event begins.

把 “把” marks “这一点” as the object being handled in “把这一点补充到服务记录中”. This construction is useful when foregrounding an object and then stating what is done with it, often with a result or destination.

点 “点” in “这一点” refers to the particular fact or detail just mentioned, namely when the problem began. It can be reused in “一点” or “这一点” when referring to a small amount or a specific detail.

补充 “补充” means “add” or “supplement” in “把这一点补充到服务记录中”, referring to adding the customer’s detail to an existing record. It commonly appears with information followed by the place or document receiving it.

到 “到” marks the destination of the addition in “补充到服务记录中”, meaning that the detail is entered into the service record. It commonly follows an action of moving or adding something and precedes the destination.

服务 “服务” means “service” in “服务记录”, identifying the record used for the customer’s service case. It commonly modifies a noun related to assistance, support, or service procedures.

中 “中” means “in” in “服务记录中”, locating the added detail inside the service record. It commonly follows a place, document, or container noun when stating where something is located or entered.

Grammar Points

马上 + 动词

马上检查

mǎshàng jiǎnchá

inspect immediately

时间副词马上通常放在动词前，表示动作会立刻发生。

间歇性 + 名词

间歇性故障

jiànxiēxìng gùzhàng

an intermittent malfunction

形容词放在名词前作定语；简短、紧密的修饰语通常直接连接名词，不用的。

Chinese Vocabulary

测试 noun

cèshì test; to test

出现 verb

chūxiàn to appear; to show up

故障 noun

gùzhàng fault; malfunction

记录 verb

jìlù to record; record

间歇性 adj

jiànxiēxìng intermittent

屏幕 noun

píngmù screen

闪烁 verb

shǎnshuò to flicker

设备 noun

shèbèi device

使用 noun

shǐyòng use; to use

视频 noun

shìpín video

正常 adj

zhèngcháng normal

重现 verb

chóngxiàn to reproduce; to replicate

Quiz

Spelling

Tap the letters to spell the word.

to appear; to show up

Show Answer

出现

fault; malfunction

Show Answer

故障

intermittent

Show Answer

间歇性

to reproduce; to replicate

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重现