Handling a frozen maintenance request app | Learn Danish in English

Danish lesson set in a contemporary Copenhagen everyday setting: In daily life, two adults handle a frozen maintenance request app by checking history, saving a screenshot, and contacting maintenance directly if needed..

EN → DA / Level: B1

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Use Handling a frozen maintenance request app to practice Danish conversation, pronunciation, vocabulary, grammar, and quizzes.

Dialogue

A

Vedligeholdelsesappen gik i stå, efter jeg trykkede på send.

veh-LEE-hohl-dul-ses-AP-en geek ee STOH, EF-tuh yigh TRYK-uh-thuh poh sen. The maintenance request app froze after I pressed send.
B

Tjek, om anmodningen står i din historik, før du prøver igen.

chek, om an-MOH-nee-ngen STOHR ee deen hee-stoh-REEK, FUHR doo PRUH-vuh ee-GEN. Check whether the request appears in your history before you try again.
A

Den indlæser stadig, og jeg kan ikke se, om beskeden blev sendt.

den en-LAY-suh STAY-thee, oh yigh kan IG-uh SAY, om beh-SKAY-thun BLEHV sent. It is still loading, and I cannot tell if the message went through.
B

Tag et skærmbillede, så du kan forklare problemet tydeligt.

tay et SKAIR-mee-luh-thuh, soh doo kan for-KLAIR-uh proh-BLAY-muh TOO-thuh-lee. Take a screenshot so you can explain the problem clearly.
A

Jeg vil ikke sende den samme anmodning igen.

yigh veel IG-uh SEN-uh den SAY-muh an-MOH-nee-ngen ee-GEN. I do not want to send the same request again.
B

Vent lidt, og tjek så appen, før du starter en ny anmodning.

vent leed, oh chek soh AP-en, FUHR doo STAR-tuh en noo an-MOH-nee-ngen. Wait a short time, then check the app before starting a new request.
A

Hvis den stadig går i stå, skal jeg så kontakte ejendommens vedligeholdelsesteam direkte?

ves den STAY-thee gohr ee STOH, skal yigh soh kon-TAHG-tuh EYE-en-dohms veh-LEE-hohl-dul-ses-tee-MET dee-REK-tuh? If it still freezes, should I contact building maintenance directly?
B

Kontakt dem direkte, og forklar, at appen måske ikke virker.

kon-TAHG dem dee-REK-tuh, oh for-KLAIR, ad AP-en MAW-skeh IG-uh VAIR-uh. Contact them directly and explain that the app may not be working.
A

Jeg kan lade skærmen være åben, indtil jeg ved, hvad der skete.

yigh kan LAY-thuh SKAIR-men VAIR-uh OH-ben, EN-deel yigh veh, va thair SKAY-thuh. I can keep the screen open until I know what happened.
B

Så kan vedligeholdelsesteamet bruge skærmbilledet til at forstå, hvad der gik galt.

soh kan veh-LEE-hohl-dul-ses-tee-MET BROO-uh SKAIR-mee-luh-thuh teel ad for-STOH, va thair geek galt. Then maintenance can use the screenshot to understand what went wrong.

Sentence explanations

  1. Vedligeholdelsesappen gik i stå, efter jeg trykkede på send.

    The maintenance request app froze after I pressed send.

    Vedligeholdelsesappen
    maintenance request app
    gik i stå
    froze / stopped working
    trykkede
    pressed
    send
    send
    More detail

    Vedligeholdelsesappen is a compound noun meaning “the maintenance app” in this sentence; the fixed translation specifies that it is the maintenance request app. The final -en in appen marks definiteness: en app is “an app,” while appen is “the app.” The first part, vedligeholdelses-, identifies the app’s maintenance-related function. gik i stå is a fixed Danish construction meaning “stopped working” or “froze.” Here gik is the past form of gå, but the whole expression should be learned together rather than translated word by word. A reusable pattern is noget gik i stå = “something stopped working.” Example: Computeren gik i stå. — “The computer froze.” trykkede means “pressed” here. It is the past form of trykke (“to press”), so jeg trykkede means “I pressed.” The subject jeg identifies the person who performed the action. Example: Jeg trykkede på knappen. — “I pressed the button.” The preposition på is part of the usual pattern for pressing a button or control. send is the text of the send control, such as a button or command. In this sentence it is treated as a label, not as the verb form being conjugated in the clause. Keeping a control label unchanged is common when describing an action in an interface. The opening noun phrase is followed by gik i stå, so Vedligeholdelsesappen gik i stå means “The maintenance request app froze.” efter jeg trykkede på send adds the time relation: the freezing happened after I pressed the control labeled send. Together, the utterance means “The maintenance request app froze after I pressed send.”

  2. Tjek, om anmodningen står i din historik, før du prøver igen.

    Check whether the request appears in your history before you try again.

    Tjek
    check
    om
    whether
    anmodningen
    the request
    står
    appears
    historik
    history
    før
    before
    prøver
    try
    igen
    again
    More detail

    Tjek is the imperative of at tjekke, “to check.” It gives a direct instruction; the subject is understood rather than written. The present-tense form is tjekker: Jeg tjekker historikken means “I check the history.” om introduces an embedded yes-or-no question, here “whether.” A reusable pattern is tjek, om + clause: Tjek, om døren er låst means “Check whether the door is locked.” It is different from hvis, which usually means “if” in a condition rather than marking the question being checked. anmodningen means “the request” here. anmodning is the noun’s indefinite form, and the ending -en marks its common-gender definite form: en anmodning → anmodningen. The fixed translation identifies the request as the one being checked; the form itself does not express who made it. står is the present form of at stå, literally “to stand.” In this context, Danish uses stå for something being present or listed in a record, so anmodningen står i ... means that the request appears in or is recorded in it. The past form is stod: Navnet stod på listen means “The name was on the list.” din historik means “your history.” din is the possessive form for “your” with a common-gender singular noun; the noun is historik. With a neuter singular noun, the corresponding form is dit, as in dit navn (“your name”). In this sentence, historik refers to the user’s record or history, and din marks possession. før means “before” and introduces the time relation between two actions. Here it is followed by du prøver igen, so the instruction is to check first and make another attempt afterward. A reusable pattern is før + subject + verb: Læs beskeden, før du svarer means “Read the message before you reply.” prøver is the present form of at prøve, “to try” or “to attempt.” The same present form is used with several subjects: jeg prøver, du prøver, and de prøver; the subject identifies who is trying. Here du is written explicitly and identifies the addressee as the person who will try. igen means “again.” It tells us that the trying is a repeated attempt, without specifying how many earlier attempts there were. For example, Prøv igen means “Try again.” Together, Tjek, om anmodningen står i din historik means “Check whether the request appears in your history.” The time clause før du prøver igen adds that this check should happen before the addressee attempts the action again. The complete utterance is therefore: “Check whether the request appears in your history before you try again.”

  3. Den indlæser stadig, og jeg kan ikke se, om beskeden blev sendt.

    It is still loading, and I cannot tell if the message went through.

    Den
    it
    indlæser
    loads; is loading
    stadig
    still
    jeg kan
    I can
    ikke
    not
    se
    see; tell
    om
    whether; if
    beskeden
    the message
    blev sendt
    was sent; went through
    More detail

    Den is a third-person singular pronoun meaning “it.” In Danish, den is used for a singular common-gender referent; the fixed translation establishes the intended non-human “it,” but does not identify exactly what it refers to. The neuter counterpart is det. indlæser is the present-tense form of indlæse, “to load.” Here it is used without an object for a process that is currently loading. Danish has no separate progressive verb form, so the present tense together with stadig expresses “is still loading.” stadig means “still,” indicating that the loading continues at this point. For example: Hun venter stadig. — “She is still waiting.” jeg kan combines the subject jeg, “I,” with kan, the present-tense form of the modal verb kunne, “can” or “be able to.” A modal is followed by an infinitive without at: Jeg kan hjælpe. — “I can help.” ikke is the ordinary negation “not.” In jeg kan ikke se, it follows the finite modal kan and negates the ability expressed by the whole verb phrase. se is the infinitive of se, “to see.” In kan ikke se, om ..., its meaning is extended naturally to “tell” or “determine”: the speaker cannot determine the answer to the following question. The infinitive form remains se after kan. om introduces an indirect yes-or-no question and means “whether” or “if” here. The pattern se, om ... means “see/tell whether ...”; this is different from using om to express a condition in a sentence such as Om du kommer, begynder vi. — “If you come, we will begin.” beskeden is the definite singular form of the noun besked, “message.” The ending -en marks the definite form for this common-gender noun: en besked is “a message,” while beskeden is “the message.” blev sendt is a passive construction. Blev is the past tense of blive, and sendt is the past participle of sende, “to send.” Together, they mean “was sent.” In this fixed context, the translation “went through” conveys the intended question about whether the message was successfully sent. The utterance first states the continuing process: Den indlæser stadig — “It is still loading.” After og, jeg kan ikke se says that the speaker cannot tell, and om beskeden blev sendt supplies the yes-or-no matter they cannot determine: “whether the message was sent.” Together: “It is still loading, and I cannot tell if the message went through.”

  4. Tag et skærmbillede, så du kan forklare problemet tydeligt.

    Take a screenshot so you can explain the problem clearly.

    Tag
    take
    skærmbillede
    screenshot
    så du kan
    so you can
    forklare
    explain
    problemet
    the problem
    tydeligt
    clearly
    More detail

    Tag is the imperative of tage (“to take”). The imperative gives a direct instruction and normally has no expressed subject: Tag et billede. = “Take a picture.” skærmbillede means “screenshot.” It is a compound noun: skærm means “screen” and billede means “picture,” but the compound is the ordinary word for a screenshot. With et, it is singular and indefinite: et skærmbillede; the article marks the noun’s grammatical gender, not necessarily a numerical emphasis. så du kan introduces the purpose or intended result: “so you can.” du is the second-person singular pronoun “you.” kan is the present form of kunne, “can/to be able to,” and it is followed by the infinitive without at here. For example, Du kan vente. means “You can wait.” forklare is the infinitive “to explain.” After the modal kan, Danish uses this bare infinitive: du kan forklare = “you can explain.” problemet means “the problem.” The base noun is problem; its definite singular form is problemet, formed with the ending -et. The definite form presents the problem as identifiable in the situation, rather than introducing an unspecified problem with et problem. tydeligt means “clearly” in this sentence and describes how the explaining is done. The related adjective is tydelig, “clear.” Tydeligt can also be the neuter form of that adjective, but here its role is adverbial: it modifies forklare, not problemet. Together, Tag et skærmbillede gives the instruction “Take a screenshot.” så du kan forklare problemet tydeligt gives its purpose: “so you can explain the problem clearly.” The complete utterance is therefore: “Take a screenshot so you can explain the problem clearly.”

  5. Jeg vil ikke sende den samme anmodning igen.

    I do not want to send the same request again.

    Jeg vil
    I want
    ikke
    not
    sende
    send
    samme
    same
    anmodning
    request
    igen
    again
    More detail

    Jeg vil combines Jeg (“I”) with vil, the present form of ville. Here vil expresses desire: “want to.” After this modal verb, the next verb appears as an infinitive without at: Jeg vil vente = “I want to wait.” In other contexts, vil can express future intention, so the intended “want” reading here comes from the fixed translation. ikke is the negation word “not.” It negates the proposition that follows in this sentence: the speaker does not want to send the request. Example: Jeg vil ikke vente. — “I do not want to wait.” sende is the infinitive “send.” Its base form is also sende; after vil, it stays in this infinitive form. Example: Jeg vil sende en besked. — “I want to send a message.” samme means “same.” It identifies something as identical to, or the same one as, something already understood. In den samme anmodning, den and samme form a definite noun phrase; samme itself does not carry the verb’s tense or the noun’s number. Example: Vi bruger den samme app. — “We use the same app.” anmodning is the noun “request.” Its indefinite singular form is en anmodning; its definite singular form is anmodningen, and its plural is anmodninger. Here it occurs in the definite phrase den samme anmodning, meaning “the same request.” igen is the adverb “again.” It indicates repetition of the sending action. Example: Hun prøver igen. — “She tries again.” Together, Jeg vil ikke sende means “I do not want to send.” The definite phrase den samme anmodning specifies what would be sent, and igen adds that sending it would repeat an earlier sending. The complete utterance therefore means: “I do not want to send the same request again.”

  6. Vent lidt, og tjek så appen, før du starter en ny anmodning.

    Wait a short time, then check the app before starting a new request.

    Vent lidt
    Wait a little
    tjek
    check
    så
    then
    appen
    the app
    før
    before
    starter
    start
    ny
    new
    anmodning
    request
    More detail

    Vent lidt is a compact imperative expression: vent is the imperative of vente (“to wait”), and lidt means “a little” or “for a short while” here. The imperative addresses the listener directly. Example: Vent lidt! — “Wait a little!” tjek is the imperative of tjekke, “to check.” Danish imperatives commonly use the verb stem without the infinitive ending -e: tjekke → tjek. Example: Tjek beskeden. — “Check the message.” så means “then” here. It links the next action to the waiting action in sequence: first wait, then check. This is the temporal use of så, distinct from uses meaning “so” or “thus” in other contexts. appen means “the app.” The noun is app; appen is its definite singular form, formed with the ending -en: en app → appen. The definite form identifies an app as a particular one in the situation, rather than introducing an unspecified app. før means “before” and introduces the event that must occur later in the sequence. In før du starter ..., it is followed by the subordinate clause du starter .... starter means “start” here. It is the present-tense form of starte: jeg starter, du starter, and so on. The same form is used with different singular and plural subjects in the present tense, so the subject du in the surrounding clause supplies the explicit person reference. Example: Hun starter mødet. — “She starts the meeting.” ny means “new” and describes anmodning. It is the common-gender singular indefinite form of the adjective; in the phrase en ny anmodning, it agrees with the common-gender noun. A different form appears with a neuter singular noun: et nyt brev — “a new letter.” anmodning means “request.” It is a common-gender noun: en anmodning means “a request,” while anmodningen means “the request.” In this sentence, en ny anmodning introduces a new request rather than referring to the previously mentioned same request. Together, Vent lidt gives the first instruction, and og tjek så appen adds the next one: wait briefly and then check the app. før du starter en ny anmodning sets the timing condition for that check: the check should happen before you start a new request. The complete meaning is therefore: “Wait a short time, then check the app before starting a new request.”

  7. Hvis den stadig går i stå, skal jeg så kontakte ejendommens vedligeholdelsesteam direkte?

    If it still freezes, should I contact building maintenance directly?

    Hvis
    if
    den
    it
    stadig
    still
    går i stå
    stops working; freezes
    skal jeg så
    should I then
    kontakte
    contact
    ejendommens
    the building’s
    vedligeholdelsesteam
    maintenance team
    direkte
    directly
    More detail

    Hvis introduces a condition: “if …”. It is reusable before a clause, as in Hvis du har tid, ... (“If you have time, ...”). den means “it” here. In Danish, den is the singular pronoun used with common-gender nouns; det is the corresponding form for neuter nouns. The fixed sentence does not identify the exact noun that den refers to, so the useful point here is its grammatical form rather than a more specific referent. stadig means “still” and marks a situation that continues. For example, Appen virker stadig means “The app still works.” går i stå is a fixed expression meaning “stops working” or “freezes.” Its literal image is something coming to a standstill, but it is commonly used for a device, system, process, or similar thing that ceases to function. The form går is the present tense of gå (“go”); in this expression, the whole phrase—not just går—carries the special meaning. skal jeg så forms the question “should I then ...?” Here skal is the present form of skulle and expresses what the speaker is considering doing. skal does not change for person or number in the present tense. så means “then” and connects the proposed action to the condition. In a Danish question, the finite verb comes before the subject: Skal jeg ringe? means “Should I call?” kontakte means “contact.” It is the infinitive after the modal skal: skal kontakte = “should contact.” The infinitive is also used in examples such as Jeg vil kontakte dem (“I want to contact them”). ejendommens means “the building’s” or “the property’s.” The ending -s marks possession: ejendommen is “the building/property,” while ejendommens means “of the building/property.” The definite form is part of the base noun before the possessive ending. vedligeholdelsesteam is a compound noun meaning “maintenance team.” vedligeholdelse means “maintenance,” and team means “team”; together they name the team responsible for maintenance. Danish commonly forms compounds this way, and the compound is written as one word. direkte means “directly.” It describes the manner of contacting the team. For example, Kontakt dem direkte means “Contact them directly.” Putting the parts together, Hvis den stadig går i stå means “If it still freezes/stops working.” The main question skal jeg så kontakte ejendommens vedligeholdelsesteam direkte? means “should I then contact the building’s maintenance team directly?” Together, the utterance asks whether contacting that maintenance team directly is the appropriate next action if the problem continues.

  8. Kontakt dem direkte, og forklar, at appen måske ikke virker.

    Contact them directly and explain that the app may not be working.

    Kontakt
    contact
    dem
    them
    direkte
    directly
    forklar
    explain
    appen
    the app
    måske
    perhaps; may
    virker
    work; function
    More detail

    Kontakt means “contact” here and is the imperative of kontakte, used to give a direct instruction to one or more people addressed. A reusable pattern is Kontakt [someone] (“Contact [someone]”). For example: Kontakt lægen. — “Contact the doctor.” dem is the object pronoun meaning “them.” Danish uses dem for a plural object, without marking the gender of the people referred to. The pronoun’s specific referent is supplied by the situation, not by the form itself. direkte means “directly.” It is an adverb modifying the contacting: the instruction is to contact them directly. The same form can also describe something done in a direct manner in other sentences. forklar means “explain” here and is the imperative of forklare. The pattern forklar, at ... introduces the information being explained. For example: Forklar, at du er forsinket. — “Explain that you are late.” appen means “the app.” It is the definite singular form of app: en app (“an app”) → appen (“the app”). The ending -en marks common-gender singular definiteness for this noun; it is the noun app, not another nearby word, that carries this form. måske means “perhaps” or “maybe.” In this sentence it contributes the possibility expressed in the translation by “may”: the app’s failure is presented as possible, not certain. virker means “works” or “functions” here. It is the present-tense form of virke, with appen as its subject. The form virker is used with a third-person singular subject in the present: Appen virker. — “The app works.” The clause marker at introduces the content of the explanation: forklar, at ... means “explain that ...”. The negation ikke comes before virker, producing ikke virker (“does not work” / “is not working”). Together, appen måske ikke virker means that the app may not be working. The two imperative clauses are joined by og: Kontakt dem direkte, og forklar ... — “Contact them directly and explain ...”.

  9. Jeg kan lade skærmen være åben, indtil jeg ved, hvad der skete.

    I can keep the screen open until I know what happened.

    åben
    open
    hvad der skete
    what happened
    More detail

    Jeg kan means “I can.” kan is the present form of kunne and expresses ability or possibility here. Danish normally uses an infinitive after kan, as in Jeg kan vente (“I can wait”); the subject Jeg is “I.” lade means “let” or, in this construction, “leave/keep.” It is the infinitive of lade, required after kan. The pattern lade + object + infinitive/adjective can describe allowing or leaving something in a particular state: Jeg lader døren stå åben means “I leave the door open.” skærmen means “the screen.” The noun is skærm (“screen”) with the definite ending -en, so skærmen means “the screen.” This object is the thing being left in a certain state. være means “be.” It is the infinitive of være; after lade in this pattern, it identifies the state in which the object remains. lade skærmen være ... is therefore a reusable way to say “leave the screen ...”. åben means “open.” Here it is the common-gender singular form describing the screen’s state. The adjective has åbent with a neuter singular noun and åbne with plural nouns and in attributive definite noun phrases, for example en åben dør, et åbent vindue, and de åbne døre. With a definite subject in a predicate after være, however, the adjective still agrees with the noun’s gender and number rather than taking an automatic definite ending: Døren er åben (“The door is open”). indtil means “until” and introduces the point at which the situation changes or the condition is reached. It links keeping the screen open with knowing what happened. ved means “know” here. It is the present form of vide, used with Jeg: Jeg ved means “I know.” Do not confuse it with ved as a preposition meaning “by” or “at”; the surrounding clause and the subject identify the verb use here. A useful contrast is Jeg ved det (“I know it”) versus Jeg ved ikke (“I do not know”). hvad der skete means “what happened.” hvad introduces the embedded question, and skete is the past form of ske (“happen”). In this Danish pattern, der occurs between hvad and the verb: Jeg ved, hvad der skete means “I know what happened.” The past form skete presents the happening as completed or earlier than the knowing. Together, Jeg kan lade skærmen være åben means “I can keep the screen open.” The modal kan takes the infinitive lade; lade places skærmen in the state expressed by være åben. indtil jeg ved, hvad der skete adds the endpoint “until I know what happened.” The complete utterance is therefore: “I can keep the screen open until I know what happened.”

  10. Så kan vedligeholdelsesteamet bruge skærmbilledet til at forstå, hvad der gik galt.

    Then maintenance can use the screenshot to understand what went wrong.

    Så
    then
    kan
    can
    vedligeholdelsesteamet
    the maintenance team
    bruge
    use
    skærmbilledet
    the screenshot
    forstå
    understand
    hvad der gik galt
    what went wrong
    More detail

    Så means “then” here, linking this action to the preceding situation. It can also have other uses in Danish, but this sentence uses it as a sequencing word. kan is the present-tense form of the modal verb kunne, meaning “can.” After a modal such as kan, the following verb normally appears in the infinitive without at: kan bruge = “can use.” vedligeholdelsesteamet is a definite singular compound noun meaning “the maintenance team.” It is formed from vedligeholdelse (“maintenance”) and team (“team”); the final -et marks the definite form of the compound noun, not a separate word meaning “the.” The team is the actor in this sentence. bruge is the infinitive “use.” Its form occurs here after kan. Example: De kan bruge værktøjet means “They can use the tool.” skærmbilledet means “the screenshot.” It is the definite singular form of skærmbillede; the final -et marks definiteness in this noun form. skærmbillede is a compound meaning “screen image,” while this sentence uses the established meaning “screenshot.” forstå is the infinitive “understand.” In til at forstå, the sequence introduces the purpose of using the screenshot: “in order to understand.” The at belongs to this infinitive construction; it is not part of the verb’s base form. hvad der gik galt is an embedded question meaning “what went wrong.” hvad asks about the thing or situation involved. Here der is the subject form used in this hvad der ... clause; it does not identify a separate person or object. gik is the past-tense form of gå (“go”), and galt is the form used in the expression gå galt (“go wrong”). Thus gik galt is not a literal movement description in this sentence: it says that something went wrong in the past. Example: Jeg ved, hvad der gik galt means “I know what went wrong.” Together, Så kan vedligeholdelsesteamet bruge skærmbilledet means “Then the maintenance team can use the screenshot.” til at forstå adds the purpose, “in order to understand,” and hvad der gik galt specifies what they are trying to understand. The complete utterance is therefore: “Then maintenance can use the screenshot to understand what went wrong.”

Grammar Points

-en/-et i bestemt form

vedligeholdelsesappen

veh-LEE-hohl-dul-ses-AP-en

the maintenance app

Danish often marks a definite noun with a suffix: app becomes appen. English uses a separate word, “the”.

blev + perfektum participium

Beskeden blev sendt.

beh-SKAY-thun BLEHV sent

The message was sent.

This forms the passive in the past: blev plus a past participle. The sender is not mentioned.

Danish Vocabulary

anmodningen noun
an-MOH-nee-ngen the request
beskeden noun
beh-SKAY-thun the message
blev sendt verb
BLEHV sent was sent
forklare verb
for-KLAIR-uh explain
gik i stå verb
geek ee STOH froze; stopped working
historik noun
hee-stoh-REEK history
indlæser verb
en-LAY-suh is loading
prøver igen phrase
PRUH-vuh ee-GEN try again
skærmbillede noun
SKAIR-mee-luh-thuh screenshot
står verb
STOHR appears; is listed
trykkede verb
TRYK-uh-thuh pressed
vedligeholdelsesappen noun
veh-LEE-hohl-dul-ses-AP-en the maintenance app

Quiz

Spelling

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pressed

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the request

Show Answeranmodningen

appears; is listed

Show Answerstår

history

Show Answerhistorik