Fixing a missing item in a delivery order | Learn Japanese in English

Japanese lesson set in a contemporary Tokyo everyday setting: In daily life, two adults check a delivery order, document a missing item, and contact support politely..

EN → JA / Level: B1

About This Lesson

Use Fixing a missing item in a delivery order to practice Japanese conversation, pronunciation, vocabulary, grammar, and quizzes.

Dialogue

A

注文したものは届きましたが、注文の一部が足りません。

choo-MOHN shee-tah MOH-noh wa toh-doh-kee-mah-shtah gah, choo-MOHN noh ee-chee-boo gah tah-ree-mah-SEN Our delivery arrived, but part of the order is missing.
B

サポートに連絡する前に、注文の詳細を確認してください。

sah-POH-toh nee reh-RAH-koo soo-ROO MAH-eh nee, choo-MOHN noh shoh-SAI oh kah-koo-NEEN shee-teh koo-dah-SAI Check the order details before contacting support.
A

袋が、私たちが注文したものと一致していません。

foo-koo-ROH gah, wah-tah-shee-tah-chee gah choo-MOHN shee-tah MOH-noh toh EET-chee shee-teh ee-mah-SEN The bag does not match what we requested.
B

問題をはっきり説明できるように、袋の写真を撮ってください。

mohn-DAI oh hahk-KEE-ree seh-tsuh-MEH-see koh-toh gah DEH-kee-roo YOH-nee, foo-koo-ROH noh shah-SHEEN oh TOHT-teh koo-dah-SAI Take a photo of the bag so you can explain the problem clearly.
A

足りない料理を送ってもらえるよう、サポートに頼みましょうか。

tah-ree-NAI ryoh-REE oh oh-KOOT-teh moh-rah-EH-roo YOH, sah-POH-toh nee tah-NOH-mee mah-SHOH-kah Should I ask them to send the missing meal?
B

みんなが待てるなら、まず足りないものをお願いしてください。

MEEN-nah gah mah-TEH-roo nah-RAH, mah-zoo tah-ree-NAI MOH-noh oh oh-neh-GAI shee-teh koo-dah-SAI Ask for the missing item first if everyone can wait.
A

アプリには、キッチンがすぐにもう一度用意できると書いてあります。

AH-poo-ree nee wah, KEE-cheen gah soo-GOO-nee moh-OO ee-CHEE-doh yoh-EE DEH-kee-roo toh KAH-ee-teh ah-REE-mahss The app says the kitchen can prepare it again soon.
B

それでも良い状態で届くか、必ず確認してください。

soh-reh DEH-moh EE-ee joh-TAI deh toh-DOH-koo kah, kah-NAH-rah-zoo kah-koo-NEEN shee-teh koo-dah-SAI Make sure it can still arrive in good condition.
A

足りないものを、丁寧にお願いしようと思います。

tah-REE-NAI MOH-noh oh, teh-NEH-nee oh-neh-GAI shee-YOH toh oh-MOH-ee-mahss I will request the missing item politely.
B

写真と注文の詳細を添えて、サポートが対応できるようにしてください。

shah-SHEEN toh choo-MOHN noh shoh-SAI oh soh-EH-teh, sah-POH-toh gah tah-ee-OH deh-KEE-roo YOH-nee shee-teh koo-dah-SAI Include the photo and order details so support can help.

Word by Word

注文 “注文” means an order in this lesson. It appears in “注文したもの” for the ordered items and in “注文の一部” for part of the order; it is commonly used before or with another noun to describe an order.
した In “注文したもの”, “した” means ordered and connects the completed action of ordering to “もの”. A completed action before a noun is a common way to identify which thing is meant.
もの “もの” means a thing or item, and “注文したもの” refers to the items that were ordered. It can follow a clause that describes the thing being discussed.
は “は” marks “注文したもの” as the topic of the sentence. It frames the ordered items as the subject being discussed before the sentence explains what happened to them.
届きました “届きました” means arrived or was delivered here, referring to the ordered items reaching the speakers. This polite past form is useful when reporting that a delivery has arrived.
が In this sentence, “が” connects the statement that the order arrived with the contrasting problem that part is missing, so it means but. It can join two clauses when the second clause presents an unexpected or contrasting situation.
の In “注文の一部”, “の” links “注文” and “一部” and means of, identifying part of the order. This marker commonly connects two nouns to show a relationship between them.
一部 “一部” means a part or portion, and “注文の一部” means part of the order. It is useful when only one portion of a larger thing is affected or missing.
足りません “足りません” says that something is insufficient or missing; here, part of the order is not present. It is used when the available amount or items do not meet what is needed.
サポート “サポート” means support, referring here to the customer-support service that can handle the delivery problem. It is used as the service contacted for help in “サポートに連絡する”.
に In “サポートに連絡する”, “に” marks the target of the contact, meaning to support. The same form also appears in “すぐに”, where it helps make the adverbial expression meaning soon or immediately.
連絡 “連絡” means contact or communication, and in “連絡する” it describes contacting support. It commonly combines with “する” to express making contact with a person or service.
する In “連絡する”, “する” turns “連絡” into the action of contacting. This pattern is common with action nouns when describing what someone does.
前 In “連絡する前に”, “前” means before, referring to the time before contacting support. A clause followed by “前に” is a common pattern for placing one action earlier than another.
詳細 “詳細” means details or specific information, here referring to the information about the order. “注文の詳細” is useful when checking an order before asking support for help.
を “を” marks the direct object of an action, as in “注文の詳細を確認してください”. It shows what is being checked, photographed, explained, or included before the relevant verb.
確認 “確認” means checking or confirming, and “確認してください” asks someone to check the order details. It is useful when verifying information before taking the next step.
して In “確認してください”, “して” is the connecting form of “する” after “確認” and links the checking action to “ください”. This combination makes a polite request to perform the action.
ください After “確認して”, “ください” means please and makes the instruction polite. It is commonly placed after this connecting form when asking someone to do something.
袋 “袋” means bag, referring to the delivery bag that does not match the order and needs to be photographed. It appears in “袋の写真”, a useful noun-plus-noun pattern for identifying a photo of something.
私たち “私たち” means we or us, referring to the people who placed the order. In “私たちが注文したもの”, it identifies who performed the ordering action.
と In “私たちが注文したものと一致していません”, “と” marks the thing used for comparison, meaning with or against what was ordered. It commonly follows the comparison standard with expressions such as matching or agreeing.
一致 “一致” means match or correspond, and in “一致していません” it says that the bag does not match what was ordered. It commonly combines with “する” when describing whether two things correspond.
いません In “一致していません”, “いません” makes the state expressed by “一致して” negative, meaning it is not matching. This form is used here to report that the current state does not correspond to the order.
問題 “問題” means problem or issue, referring to the missing or incorrect part of the delivery. In “問題を説明する”, it is the issue that the speaker explains to support.
はっきり “はっきり” means clearly and modifies the explanation of the problem. It is useful when the speaker wants information or a description to be easy to understand.
説明 “説明” means explanation or explaining, and in “説明できる” it refers to being able to explain the problem. It commonly appears with the thing being explained marked by “を”.
できる In “説明できるように”, “できる” means can or be able to, describing the ability to explain the problem. Before “ように”, it helps express the ability or condition that the requested action aims to make possible.
よう In “説明できるように”, “ように” marks the intended result or condition, meaning so that the problem can be explained. The whole expression is useful for stating the purpose of taking a photo or doing another action.
写真 “写真” means photo, referring to the image of the delivery bag. It appears as “写真を撮ってください” and later as “写真と注文の詳細”, showing that the photo is evidence to include when requesting help.
撮って In “写真を撮ってください”, “撮って” means take, specifically take a photo, and connects the action to “ください”. This is a common polite request for someone to take a photo.
足りない “足りない” means missing or insufficient, and it describes the item or dish that was not included in the delivery. It is placed before a noun in “足りない料理” and “足りないもの” to identify what is missing.
料理 “料理” means a dish or meal, referring here to the missing food that may be sent. It is used after “足りない” to specify which kind of item is missing.
送って In “送ってもらえるよう”, “送って” means send and connects the sending action to “もらえる”. It is useful when describing an action that the speaker wants another person or service to carry out for them.
もらえる In “送ってもらえる”, “もらえる” means can receive or can have someone do something for the speaker. Together with “送って”, it asks whether the missing meal can be sent to the speakers.
頼みましょう In “サポートに頼みましょうか”, “頼みましょう” means shall we ask or request, proposing that the speakers contact support. The polite proposal becomes a question when followed by “か”.
か At the end of “頼みましょうか”, “か” marks a question and turns the proposal into “Shall we ask?” or “Should we request it?”. It commonly appears at the end of a polite question.
みんな “みんな” means everyone, referring to all the people involved in waiting for the missing item. It is used here as the subject of the condition about whether waiting is possible.
待てる “待てる” means can wait, expressing that everyone has the ability or willingness to wait. It appears before “なら” to form the condition for the advice that follows.
なら In “みんなが待てるなら”, “なら” means if or provided that and sets the condition for asking for the missing item first. It commonly follows a statement that provides the condition for advice or a decision.
まず “まず” means first, indicating that the missing item should be requested before other possible actions. It is useful for setting the order of steps in a practical situation.
お願い “お願い” means a request or favor, and “お願いしてください” asks someone to make a request for the missing item. It is commonly used when making or referring to a polite request.
アプリ “アプリ” means app, referring here to the application that provides information about preparing the missing item. It is used as the source of information in “アプリには…と書いてあります”.
キッチン “キッチン” means kitchen, presented here as the place responsible for preparing the missing meal. It is the subject of the preparation information shown in the app.
すぐに “すぐに” means soon or immediately, saying that the kitchen can prepare the item again without much delay. It is an adverb used to describe when an action will happen.
もう In “もう一度”, “もう” adds the meaning of again or one more time. Together with “一度”, it shows that the kitchen will prepare the item another time.
一度 “一度” means one time, and in “もう一度” it contributes to the expression one more time or again. It is useful for referring to a single additional occurrence of an action.
用意 “用意” means preparation or preparing, and in “用意できる” it refers to preparing the missing item. It is useful when discussing making something ready for delivery or use.
書いて In “書いてあります”, “書いて” means written and connects the writing action to “あります”. This pattern describes information that has been written and remains available to read, as in information shown in the app.
あります In “書いてあります”, “あります” indicates that the written information exists or is displayed. Here it does not simply mean that an object exists; it completes the expression saying that the app has the information written in it.
それでも “それでも” means even so or still, introducing a concern that remains despite the possibility of preparing the item again soon. It is useful for raising a remaining condition or problem after acknowledging positive information.
良い “良い” means good or fine, and in “良い状態” it describes a satisfactory condition. It is placed before “状態” to specify the quality in which the item should arrive.
状態 “状態” means condition or state, referring here to the condition of the delivered item. “良い状態で届く” describes arriving while remaining in good condition.
で In “良い状態で届く”, “で” marks the condition in which the item arrives, meaning in a good state. A noun followed by “で” can describe the state or circumstances accompanying an action.
届く “届く” means arrive or be delivered, referring to the missing item reaching the recipients. It is used after “良い状態で” to ask whether the item will arrive in good condition.
必ず “必ず” means surely or without fail and strengthens the request in “必ず確認してください”. It shows that checking the delivery condition is an important requirement, not an optional step.
丁寧に “丁寧に” means politely in this dialogue and modifies the way the missing item is requested. It is useful when contacting customer support and choosing a respectful manner of communication.
しよう In “お願いしようと思います”, “しよう” expresses the speaker’s intention to make the request. With “思います”, this form presents the intended action as the speaker’s plan.
思います In “お願いしようと思います”, “思います” means think and helps express an intention or plan. The pattern with a volitional form before “思います” is a common way to say that the speaker intends to do something.
添えて In “写真と注文の詳細を添えて”, “添えて” means including or attaching something alongside the main request. It tells the speaker to provide the photo and order details together so support can handle the issue.
対応 “対応” means handling or responding to an issue, and in “対応できるように” it describes support being able to deal with the problem. It is commonly used for customer-service action in response to a request or trouble.

Grammar Points

〜てください

写真を撮ってください。

shah-SHEEN oh TOHT-teh koo-dah-SAI

Please take a photo.

Use 〜てください to make a polite request. The verb changes to its て-form before ください.

〜てもらえる

写真を送ってもらえる？

shah-SHEEN oh oh-KOOT-teh moh-rah-EH-roo

Can you send me a photo?

Use 〜てもらえる to politely ask whether someone can do something for you.

Japanese Vocabulary

はっきり adv
hahk-KEE-ree clearly
一致する verb
EET-chee soo-ROO to match; to correspond 一致していません
一部 noun
ee-chee-BOO part; portion
確認する verb
kah-koo-NEEN soo-ROO to check; to confirm 確認してください
詳細 noun
shoh-SAI details
説明する verb
seh-tsuh-MEH soo-ROO to explain 説明できる
足りない adj
tah-ree-NAI not enough; missing
袋 noun
foo-koo-ROH bag
注文 noun
choo-MOHN order
届く verb
toh-DOH-koo to arrive; to be delivered 届きました
問題 noun
mohn-DAI problem; issue
連絡する verb
ren-RAH-koo soo-ROO to contact

Quiz

Spelling

Tap the letters to spell the word.

to arrive; to be delivered

Show Answer届きました

to check; to confirm

Show Answer確認してください

to contact

Show Answer連絡する

to match; to correspond

Show Answer一致していません