Handling a Frozen Maintenance Request App | Learn Japanese in English

Japanese lesson set in a contemporary Tokyo everyday setting: In daily life, two adults handle a frozen maintenance request app by checking history, saving a screenshot, and contacting maintenance directly if needed..

EN → JA / Level: B1

About This Lesson

Use Handling a Frozen Maintenance Request App to practice Japanese conversation, pronunciation, vocabulary, grammar, and quizzes.

Dialogue

A

メンテナンス依頼アプリは、送信を押したあとで固まりました。

men-teh-NAHN-su ih-RAI ah-PRIH wa, soh-SHIN o oh-SHI-tah ah-TOH deh kah-TAH-mah-ree-mah-shi-tah. The maintenance request app froze after I pressed send.
B

もう一度試す前に、その依頼が履歴に表示されているか確認してください。

moh-OO ih-DOH tah-MEH-su MAH-eh nee, soh-noh ih-RAI gah ree-REH-kee nee hyoh-JEE sah-reh-TEH ee-roo kah kah-KOO-nin shi-TEH koo-dah-SAI. Check whether the request appears in your history before you try again.
A

まだ読み込み中で、メッセージが送信されたかどうか分かりません。

mah-DAH yoh-mi-KOH-mee-CHOO deh, meh-SEH-JEE gah soh-SHIN sah-reh-TAH kah doh-OO kah wah-kah-ree-mah-SEN. It is still loading, and I cannot tell if the message went through.
B

問題をはっきり説明できるように、スクリーンショットを撮ってください。

mohn-DAI o hahk-kee-ree seh-TSOO-meh deh-KEE-roo yoh-OO nee, su-koo-REEN-shoh-toh o TOHT-teh koo-dah-SAI. Take a screenshot so you can explain the problem clearly.
A

同じ依頼をもう一度送信したくありません。

oh-NAH-jee ih-RAI o moh-OO ih-DOH soh-SHIN shee-TAH-koo ah-ree-mah-SEN. I do not want to send the same request again.
B

少し待ってから、新しい依頼を始める前にアプリを確認してください。

suh-KOH-shee maht-TEH kah-RAH, ah-tah-rah-SHEE ih-RAI o hah-jee-MEH-roo MAH-eh nee ah-PRIH o kah-KOO-nin shi-TEH koo-dah-SAI. Wait a short time, then check the app before starting a new request.
A

それでも固まる場合は、建物のメンテナンスに直接連絡したほうがいいですか。

soh-reh-DEH-moh kah-TAH-mah-roo bah-IGH ah, tah-teh-MOH-noh men-teh-NAHN-su nee choh-KOO-seh-tsu ren-RAH-koo shee-TAH hoh-OO gah ee deh-SOO kah. If it still freezes, should I contact building maintenance directly?
B

直接連絡して、アプリが動いていないかもしれないと説明してください。

choh-KOO-seh-tsu ren-RAH-koo shee-TEH, ah-PRIH gah oo-GOH-ee-teh ee-NAI kah-moh-shee-reh-NAI toh seh-TSOO-meh shi-TEH koo-dah-SAI. Contact them directly and explain that the app may not be working.
A

何が起きたのか分かるまで、画面を開いたままにしておけます。

nahn-ee gah oh-KEE-tah noh-kah wah-KAH-roo mah-DEH, gah-MEN o ah-EE-tah mah-MAH nee shee-TEH oh-KEH-mah-SOO. I can keep the screen open until I know what happened.
B

そうすれば、メンテナンス担当者はスクリーンショットを使って、何がうまくいかなかったのか理解できます。

soh-OO soo-reh-BAH, men-teh-NAHN-su tahn-TOH-shah wa su-koo-REEN-shoh-toh o TSOO-kaht-teh, nahn-ee gah oo-MAH-koo ee-kah-NAH-kah-TTAH noh-kah ree-KAI deh-KEE-mah-SOO. Then maintenance can use the screenshot to understand what went wrong.

Word by Word

メンテナンス In this dialogue, メンテナンス means maintenance support for the building or its services. It appears in メンテナンス依頼アプリ and 建物のメンテナンス, so it can describe either the service or the maintenance staff. It is useful when reporting a problem to the people responsible for repairs.
依頼 依頼 means a request for maintenance in メンテナンス依頼アプリ and その依頼. It identifies the service request being sent and checked in the app. A useful pattern here is 依頼が表示されているか, asking whether the request is shown.
アプリ アプリ means the app that froze, is still loading, and may not be working. In this dialogue it is the application used to send and check a maintenance request. It commonly appears with actions such as アプリを確認してください.
は は marks the topic in メンテナンス依頼アプリは, making the app the thing being described. Here the sentence says what happened to that app after sending. A useful pattern is [topic]は followed by information about the topic.
送信 送信 means sending, specifically the sending action in 送信を押した and 送信した. It refers to sending the maintenance request or message through the app. In this dialogue it is used with を and 押した in the phrase 送信を押した.
を を marks 送信 as the object of 押した in 送信を押した. It shows what the speaker pressed in the app. A useful pattern is [thing]を押す when describing pressing a button or command.
押した 押した means pressed in 送信を押した, referring to the completed action of pressing send. It is the form of 押す used for an action that happened before the app froze. The pattern 送信を押した describes pressing the send command.
あと あと means after in 押したあとで, referring to the time following the pressing action. Together with で, it places the freezing after that earlier event. A useful pattern is [action]あとで for something that happens afterward.
で で helps mark the timing in 押したあとで, meaning after pressing send. It connects the time expression to the later event 固まりました. In this use, it is part of the timing pattern [action]あとで.
固まりました 固まりました means froze or stopped responding in the report about the maintenance request app. This polite form describes the completed freezing event in the first line. The related dialogue form 固まる is used later for a possible repeated freeze.
もう一度 もう一度 means again or one more time in もう一度試す前に. もう adds the sense of another time, and 一度 means one time, together forming the whole expression for repeating an action. It is useful before an action when asking someone to try it again.
試す 試す means try in もう一度試す, referring to trying the app action again. It is followed by 前に to say that the history should be checked before trying. A useful pattern is [thing or action]を試す, with the object or action being tested.
前 前 means before in 試す前に, placing the checking action earlier than the next attempt. It forms a time expression with the verb before it. The dialogue uses the pattern [verb]前に確認してください.
に に marks the time relation in 試す前に, meaning before trying. It connects 前 to the following instruction 確認してください. In this pattern, に follows 前 when one action must happen before another.
その その means that or the mentioned one in その依頼. It points back to the maintenance request already being discussed, rather than introducing a new request. It is placed directly before the noun 依頼.
が が marks その依頼 as the subject in その依頼が表示されているか. The phrase asks whether that request is being displayed in the history. A useful pattern is [subject]が表示されているか when checking whether something appears.
履歴 履歴 means history, specifically the app history where the request may appear. In this dialogue it is the place used to verify whether sending succeeded. It appears in the pattern 履歴に表示されているか.
表示 表示 means display or showing in 表示されている, describing the request appearing on the history screen. It names the display action rather than the request itself. A useful pattern is [item]が表示されている when an item is visible.
されている されている means is being displayed or remains displayed in その依頼が履歴に表示されているか. It describes the request as currently appearing in the history. The form is useful for checking the present state of something on a screen.
か か marks uncertainty inside その依頼が履歴に表示されているか, making the clause mean whether the request is displayed. It does not ask a separate direct question by itself here; it forms an embedded yes-or-no question before 確認してください. A useful pattern is [clause]か確認する.
確認 確認 means checking or confirming in 確認してください. Here it asks the listener to verify the request's status in the history before trying again. A useful pattern is [item or clause]を確認する, with the thing being checked as the object.
してください してください politely asks the listener to do the preceding action, here to confirm the request status. It makes the advice or instruction respectful. In this line it follows 確認 and forms 確認してください.
まだ まだ means still in まだ読み込み中, showing that loading has not finished. It describes the continuing state of the app at the time of speaking. It commonly appears before a state or action that continues.
読み込み中 読み込み中 means in the process of loading in まだ読み込み中. 読み込み names the loading process, and 中 shows that the process is currently ongoing. This whole expression is useful for describing an app or page that has not finished loading.
メッセージ メッセージ means message in メッセージが送信されたかどうか. It is the content whose sending status the speaker cannot determine. A useful pattern here is メッセージが送信されたかどうか, asking whether the message was sent.
された された means was done or was sent in メッセージが送信されたかどうか. With 送信, it describes the message as having been sent. This completed form is used inside the uncertainty expression before かどうか.
かどうか かどうか means whether or not in メッセージが送信されたかどうか. か introduces the question and どうか expresses the alternative of whether that condition is true, together forming an embedded uncertainty. It is useful before verbs such as 分かりません when the speaker does not know the answer.
分かりません 分かりません means do not know or cannot tell in メッセージが送信されたかどうか分かりません. Here the speaker cannot determine whether the message was sent. It commonly follows a clause ending in かどうか.
問題 問題 means the problem in 問題をはっきり説明できるように. It refers to the app or sending difficulty that needs to be reported. A useful pattern is 問題を説明する when describing a problem to someone who can help.
はっきり はっきり means clearly in 問題をはっきり説明する. It shows that the problem should be described in an understandable and definite way. It commonly comes before a verb such as 説明する to describe how the action is done.
説明 説明 means explaining in 問題をはっきり説明できるように. Here it is the act of telling maintenance what the problem is. It appears with the object 問題を and the ability form 説明できる.
できる できる means can or be able to in 説明できるように, expressing the ability to explain the problem. The form is followed by ように to give the purpose of taking a screenshot. A useful pattern is [verb]できるように, meaning so that someone can do that action.
ように ように means so that in 問題をはっきり説明できるように. The whole clause gives the purpose of taking a screenshot, while できる expresses the ability being made possible. It commonly follows a desired ability before the main instruction.
スクリーンショット スクリーンショット means screenshot, the saved image of the current app screen. In this dialogue it is taken so the problem can be explained and later used by maintenance. It appears as the object in スクリーンショットを撮ってください.
撮って 撮って means take or capture in スクリーンショットを撮ってください. It asks the listener to capture a screenshot, and the て-form connects this action to the polite request ください. A useful pattern is [image]を撮る for taking a photo or screenshot.
同じ 同じ means the same in 同じ依頼, referring to a request identical to the one already sent or attempted. It modifies 依頼 directly and explains why the speaker does not want to send it again. A useful pattern is 同じ followed by a noun.
したくありません したくありません means do not want to do in 同じ依頼をもう一度送信したくありません. Here it expresses the speaker's unwillingness to send the same request again. It follows the action phrase 送信 and is useful for politely stating that an action is unwanted.
少し 少し means a little or a short amount in 少し待って, referring to a short waiting period. It softens the instruction without specifying an exact length of time. It commonly comes before an action such as 待って.
待って 待って means wait in 少し待ってから, asking the listener to wait briefly before checking the app. The て-form connects waiting to the following action. A useful pattern is [action]てから for doing something after that action.
から から means after in 少し待ってから, showing that checking the app should happen after the short wait. It follows the て-form of the first action in this sequence. The pattern [verb]てから describes the order of two actions.
新しい 新しい means new in 新しい依頼, describing a request that has not yet been started. It contrasts with the same request mentioned earlier without requiring a separate comparison. It is placed directly before 依頼.
始める 始める means start in 新しい依頼を始める前に. It refers to beginning a new maintenance request. The dialogue uses it before 前に, giving the pattern [action]前に for something to check before starting.
それでも それでも means even so or still in それでも固まる場合. It refers back to the earlier waiting and checking advice and introduces the possibility that the app freezes anyway. It is useful when a result remains true despite a previous action.
固まる 固まる means freeze or stop responding in それでも固まる場合. It describes a possible repeated problem, unlike the completed event 固まりました in the first line. Here it is used before 場合 to mean in the case that it still freezes.
場合 場合 means case or situation in 固まる場合. It introduces the condition under which the speaker asks whether to contact building maintenance. A useful pattern is [condition]場合は for saying what to do in a particular situation.
の の links 建物 to メンテナンス in 建物のメンテナンス, identifying the maintenance connected with the building. It shows the relationship between the two nouns. The pattern [place or organization]の[service or person] is used for this kind of connection.
建物 建物 means building in 建物のメンテナンス. It identifies the building whose maintenance service should be contacted. In this dialogue it appears before の to specify which maintenance service is meant.
直接 直接 means directly in 直接連絡したほうがいいですか and 直接連絡して. It recommends contacting maintenance without going through the frozen app. It commonly comes before 連絡する when describing direct contact.
連絡 連絡 means contact in 建物のメンテナンスに直接連絡する. Here it refers to contacting the building maintenance staff directly. It is used with に to identify the person or service being contacted.
した した is the completed-action form used in 連絡したほうがいいですか, as part of a pattern for asking whether contacting maintenance would be better. The recommendation applies to the action 連絡する. In this construction, the action form comes before ほうがいい.
ほうがいい ほうがいい means it is better to or should in 連絡したほうがいいですか. The whole expression asks whether the suggested action is advisable; ほう presents the option, が marks it, and いい evaluates it as better. It is a reusable pattern after an action form when asking for or giving advice.
です です is the polite ending in 連絡したほうがいいですか. It makes the recommendation question polite and completes the expression before the question marker か. It is used here after ほうがいい rather than carrying the main action meaning.
して して connects the requested action in 直接連絡して with the following explanation instruction. In the sentence, the listener is asked to contact maintenance and then explain the app problem. The て-form commonly links two actions in sequence.
動いて 動いて means working or operating in アプリが動いていないかもしれない. It describes whether the app is functioning, not physical movement. Together with いない, it forms the negative state 動いていない.
いない いない makes 動いていない a negative state, meaning the app is not working or operating. It follows 動いて and describes the app's current possible condition. This form is useful when saying that something is not functioning.
かもしれない かもしれない means may or might in アプリが動いていないかもしれない. The whole expression marks the app's failure as a possibility rather than a certain fact; かも and しれない work together to express that uncertainty. It is useful when reporting a problem that has not been confirmed.
と と marks the content being explained in アプリが動いていないかもしれないと説明してください. It connects the quoted idea about the app to 説明してください. A useful pattern is [content]と説明する when telling someone what to explain.
何 何 means what in 何が起きたのか. It asks which event occurred, referring to the cause or result of the app problem. It appears with が as the unknown subject of 起きた.
起きた 起きた means happened in 何が起きたのか. It asks about the event that occurred, especially what went wrong with the app. This completed form is followed by のか to make the question part of the larger statement.
分かる 分かる means know or understand in 何が起きたのか分かるまで. It refers to becoming aware of what happened. The dialogue uses it before まで to mark the point until which the screen can remain open.
まで まで means until in 分かるまで, setting the endpoint for keeping the screen open. The endpoint is the time when the speaker knows what happened. A useful pattern is [event or state]まで for an action that continues up to that point.
画面 画面 means screen in 画面を開いたままにしておけます. It is the app screen that the speaker can leave visible for maintenance. It appears as the object of 開いたままにしておけます.
開いた 開いた means opened in 画面を開いたまま. It describes the screen's open state that is being maintained. Together with まま, it means leaving the screen as it is after opening it.
まま まま means remaining in the same state in 画面を開いたままにしておけます. Here it says that the screen stays open rather than being closed or changed. A useful pattern is [state]ままにしておく for leaving something in that state.
おけます おけます means can keep or leave in place in 開いたままにしておけます. With ままにして, it expresses the ability to leave the screen open until the situation is understood. The pattern [state]ままにしておく describes maintaining a condition.
そうすれば そうすれば means then or if that is done in そうすれば, referring to keeping the screen open and available. It introduces the result that maintenance can use the screenshot to understand the problem. It is useful for connecting an action with its expected consequence.
担当者 担当者 means the person in charge in メンテナンス担当者. Here it refers to the maintenance staff member who can examine the screenshot. It appears after メンテナンス to identify the responsible person.
使って 使って means use in スクリーンショットを使って. It describes using the screenshot as a means of understanding the problem. The て-form links this means to the following action 理解できます.
うまくいかなかった うまくいかなかった means did not go well or went wrong in 何がうまくいかなかったのか. うまく describes the result as successful or satisfactory, and いかなかった says that it did not proceed that way, together forming the whole expression. It is useful when identifying which part of a process failed.
理解 理解 means understanding in 何がうまくいかなかったのか理解できます. It describes what the maintenance staff can gain from the screenshot: an understanding of what went wrong. It is followed by できます to express the ability to understand.
できます できます means can or be able to in 理解できます. Here it says that maintenance can understand what went wrong by using the screenshot. It commonly follows a noun such as 理解 to express the ability to perform that action.

Grammar Points

Vたまま

画面を開いたままです。

gah-MEN o ah-EE-tah mah-MAH deh-SOO.

The screen remains open.

たまま describes a state that remains unchanged after an action.

Vていない

アプリが動いていません。

ah-PRIH gah oo-GOH-ee-teh ee-MAH-SEN.

The app is not working.

ていない expresses that an action or state has not occurred or is not continuing.

Japanese Vocabulary

アプリ noun
ah-PRIH app
まだ adv
mah-DAH still
メンテナンス noun
men-teh-NAHN-su maintenance
もう一度 adv
moh-OO ih-DOH again
依頼 noun
ih-RAI request
押す verb
oh-SOO press 押した
確認する verb
kah-KOO-nin soo-roo check 確認してください
固まる verb
kah-TAH-mah-roo freeze 固まりました
試す verb
tah-MEH-su try
送信 noun
soh-SHIN sending
表示する verb
hyoh-JEE soo-roo display 表示されている
履歴 noun
ree-REH-kee history

Quiz

Spelling

Tap the letters to spell the word.

freeze

Show Answer固まりました

maintenance

Show Answerメンテナンス

again

Show Answerもう一度

check

Show Answer確認してください