About This Lesson
Use Requesting a Replacement for a Faulty Product to practice Korean conversation, pronunciation, vocabulary, grammar, and quizzes.
Dialogue
A
이 램프는 얼마 지나지 않아 작동을 멈췄어요.
ee RAEM-puh-nun uhl-ma jee-NAH-jee ah-NAH jahk-tong-ul mum-CHWOSS-uh-yoh. This lamp stopped working after a short time.
B
구매 증빙 자료를 가지고 오셨나요?
GOOM-eh jeung-bing jah-ryo-rul ga-jee-go oh-SHYUT-na-yoh? Do you have proof of purchase with you?
A
영수증과 원래 포장도 가지고 왔어요.
yuhng-soo-juhng-gwah wuhl-lae poh-jang-doh ga-jee-go wah-SSUH-yoh. I have the receipt and the original packaging.
B
그럼 교환이 가능한지 확인해 볼 수 있어요.
guh-rum gyoh-HWAN-ee ga-nuhng-han-jee HWAH-gin-heh bol soo ee-SSUH-yoh. Then we can check whether a replacement is possible.
A
교환을 받고 싶어요.
gyoh-HWAN-ul bahd-KKOH shee-PUH-yoh. I would prefer a replacement.
A
그래도 같은 종류의 램프가 필요해요.
guh-RAE-doh GAH-tun JONG-ryoo-eh RAEM-puh-ga pee-RYOH-heh-yoh. I still need the same type of lamp.
B
그게 합리적인 것 같아요. 먼저 제품을 테스트해 봐야 해요.
guh-geh hahm-nee-juh-GIN gut-KKAH-tah-yoh. MOON-juh JEH-pum-ul TEH-suh-tuh-heh-BWAH-yah HEH-yoh. That sounds reasonable. We should test the item first.
A
도움이 될까 해서 케이블도 가져왔어요.
doh-OOM-ee dwel-KKAH heh-SUH KEH-ee-bul-doh ga-JUH-wah-SSUH-yoh. I brought the cable as well, in case that helps.
B
그러면 문제를 확인하고 교환을 처리하는 데 필요한 것이 모두 갖춰졌네요.
guh-ruh-myun MOON-jeh-rul HWAH-gin-ha-go gyoh-HWAN-ul chuh-REE-ha-nun deh pee-RYOH-han guh-SHEE MOH-doo gat-CHWUH-jyut-neh-yoh. That gives us what we need to confirm the problem and handle the exchange.Word by Word
이
이 means “this” and points to the lamp being discussed. It is used before a noun, as in “this lamp,” when identifying a nearby or current item.
램프는
램프는 means “the lamp” as the topic of the sentence, with 는 marking what the speaker is talking about. This form is useful when describing what a particular product did or did not do.
얼마
In 얼마 지나지 않아, 얼마 refers to an amount of time, here a short amount. This expression is used when something happens before much time has passed.
지나지
In 얼마 지나지 않아, 지나지 contributes the idea that time has not passed very far. The sequence 얼마 지나지 않아 means “after only a short time” and can describe an event that happened soon.
않아
In 얼마 지나지 않아, 않아 expresses “not” and completes the idea that not much time passed. This form is useful in the pattern 얼마 지나지 않아 when an event happens soon afterward.
작동을
작동을 means “operation” or “functioning” as the object of the following verb. In this dialogue, the lamp’s 작동을 is what stopped, and similar object marking can be used when referring to a device’s operation.
멈췄어요
멈췄어요 means “stopped” and here says that the lamp stopped working. It is useful when reporting that a device or activity came to an end unexpectedly.
구매
구매 means “purchase” in 구매 증빙 자료, referring to buying the product. It is useful in shop or service situations when discussing evidence connected with a purchase.
증빙
증빙 means proof or evidence, and in 증빙 자료 it identifies material that proves something. Here it helps staff verify that the item was purchased.
자료를
자료를 means “documents or materials” as the object of 가지고 오셨나요. In 구매 증빙 자료, it refers to the proof material the shop asks the customer to provide.
가지고
가지고 means “having” or “carrying” in 가지고 오셨나요. Together with 오셨나요, it asks whether the customer came carrying something, and the same pattern can be used for other items brought along.
오셨나요
오셨나요 is a polite question asking whether someone came, with the context here extending to coming with the requested proof. The expression 가지고 오셨나요 is suitable when shop staff politely ask whether a customer brought an item.
영수증과
영수증과 means “the receipt and,” linking the receipt to the next item in the list. This form is useful when naming two or more items that are being presented together.
원래
원래 means “original” here and identifies the packaging that came with the product. It is useful when distinguishing the original version of something from a later replacement or other packaging.
포장도
포장도 means “the packaging too” or “also the packaging,” with 도 adding it to the receipt as another item brought. This pattern is useful when saying that an additional item is included.
왔어요
왔어요 means “came,” and in this sentence it describes arriving with the receipt and original packaging. In a context where someone brings items to a shop, it can communicate that the person came with them.
그럼
그럼 means “then” and introduces the result of having the requested documents and packaging. It is commonly used when responding to new information and stating what can happen next.
교환이
교환이 means “a replacement or exchange” as the subject of the possibility being checked. In this shop situation, it identifies the requested remedy for the faulty lamp.
가능한지
가능한지 means “whether it is possible,” making the possibility of an exchange the question being checked. This form is useful before verbs such as 확인하다 when asking or checking whether something can be done.
확인해
확인해 means “check” or “confirm” in 확인해 볼 수 있어요. It is used when staff need to verify a condition, such as whether an exchange can be provided.
볼
볼 contributes the idea of trying or seeing in 확인해 볼 수 있어요. With 확인해, it forms the idea of trying to check something, a useful pattern for describing an attempted verification.
수
수 represents possibility in 확인해 볼 수 있어요. In the pattern ...할 수 있어요, it helps express that someone can do the action.
있어요
있어요 completes the possibility expression 확인해 볼 수 있어요, meaning “can check” or “it is possible to check.” This polite form is used to state that an action is available or feasible.
교환을
교환을 means “a replacement or exchange” as the object of 받고 싶어요. Here it names what the customer wants to receive instead of the faulty lamp.
받고
받고 means “receive” followed by a connection to the desire expressed in 싶어요. In 교환을 받고 싶어요, it describes receiving an exchange and leads into “want to.”
싶어요
싶어요 expresses the speaker’s desire to do or receive something. With 교환을 받고, it politely says that the customer would like to receive a replacement.
그래도
그래도 means “still” or “even so,” linking the customer’s continuing need to the earlier problem. It is useful when a situation has changed or become difficult but the speaker’s requirement remains.
같은
같은 means “same” and modifies 종류 in 같은 종류의 램프. It is useful before a noun when asking for or describing something of the same kind.
종류의
종류의 means “of the type or kind” and connects the type to 램프. The pattern 같은 종류의 램프 identifies a lamp belonging to the same type as the original.
램프가
램프가 means “a lamp” as the subject of 필요해요. Here it identifies the item that is still needed, and the subject marker is used with the thing that is necessary.
필요해요
필요해요 means “is needed” or “need,” describing the customer’s continuing need for the same type of lamp. It is useful with an item as the subject, as in 램프가 필요해요.
그게
그게 means “that” or “that matter” and refers here to the customer’s replacement request. It is used as the subject of the following evaluation in 그게 합리적인 것 같아요.
합리적인
합리적인 means “reasonable” and describes the request as sensible or fair. It is used before a noun or inside an evaluation such as 합리적인 것 같아요.
것
것 means “thing” or “matter” in 합리적인 것 같아요. Here it helps turn the preceding description into the matter that seems reasonable, a useful part of the pattern ...것 같아요.
같아요
같아요 means “seems” or “sounds like,” so 합리적인 것 같아요 gives a polite, softened evaluation that something is reasonable. This form is useful when presenting an impression rather than making a blunt statement.
먼저
먼저 means “first” and sets the order for testing the product. It is useful when one action must happen before the next step in a process.
제품을
제품을 means “the product” as the object of 테스트해 봐야 해요. In this dialogue it refers to the lamp being examined, and it can be used for an item that staff need to test.
테스트해
테스트해 means “test” and introduces the testing action in 테스트해 봐야 해요. It is useful when describing checking whether a product or device works.
봐야
In 테스트해 봐야 해요, 봐야 contributes the idea of trying the action and forms part of the requirement to do it. The whole expression says that the product needs to be tested first, while 봐야 alone does not carry the entire meaning.
해요
해요 completes the obligation expression 테스트해 봐야 해요. Together with 봐야, it states politely that testing must or should be done.
도움이
도움이 means “help” as the subject of 될까 해서. In this dialogue, the speaker wonders whether bringing the cable will be helpful.
될까
될까 means “whether it will help” in 도움이 될까 해서. It expresses a question or uncertainty considered by the speaker before explaining why the cable was brought.
해서
해서 means “thinking that” or “in case” in 도움이 될까 해서, giving the reason for bringing the cable. This expression is useful when someone does something because it might be helpful.
케이블도
케이블도 means “the cable too” or “also the cable,” with 도 adding it to the other items already brought. It is useful when mentioning one more item included for a purpose.
가져왔어요
가져왔어요 means “brought” and says that the speaker brought the cable to the shop. It is useful when reporting that an item was carried to the current place.
그러면
그러면 means “then” or “in that case,” drawing a conclusion from the fact that the cable was also brought. It is useful when new information makes the next conclusion or action clear.
문제를
문제를 means “the problem” as the object of 확인하고. Here it refers to the lamp’s fault, and it can be used when staff need to identify or verify a specific issue.
확인하고
확인하고 means “confirming and” or “check and,” linking the confirmation of the problem to the next action. This form is useful for listing two actions performed in sequence.
처리하는
처리하는 means “handling” or “processing” and modifies 데 in 처리하는 데. In this dialogue it refers to handling the exchange, and the form is useful before 데 when describing an activity’s purpose or context.
데
In 처리하는 데 필요한 것이, 데 refers to the activity or situation of handling the exchange. The pattern ...하는 데 필요한 것 means “what is needed for doing ...,” so it is useful when describing requirements for a task.
필요한
필요한 means “needed” or “necessary” and modifies 것이. Here it identifies the items required to confirm the problem and handle the exchange.
것이
것이 means “the thing” or “what is needed” as the subject of 갖춰졌네요. In 필요한 것이 모두 갖춰졌네요, it refers collectively to the required items.
모두
모두 means “all” or “everything” and emphasizes that no required item is missing. It is useful with a set of documents, tools, or other items considered together.
갖춰졌네요
갖춰졌네요 means that everything has been prepared or is now in place, with a tone of recognition or confirmation. In this dialogue, it confirms that the materials needed for checking and processing the exchange are complete.
Grammar Points
-아/어 보다
케이블을 테스트해 봐야 해요.
KEH-ee-bul-ul TEH-suh-tuh-heh-BWAH-yah HEH-yoh.We need to try testing the cable.
This pattern means “to try doing something.” Here, 봐야 해요 adds the meaning “must/need to try.”
-(으)ㄴ/는지
교환이 가능한지 확인해 주세요.
gyoh-HWAN-ee ga-NUHNG-han-jee HWAH-gin-heh JOO-seh-yoh.Please check whether an exchange is possible.
This ending expresses an indirect question such as “whether” or “if.”
Korean Vocabulary
가능하다
adj
ga-NUHNG-ha-dah
to be possible
가능한지
가지고 오다
verb
ga-jee-go OH-dah
to bring; to have brought
가지고 오셨나요?
같은 종류
phrase
GAH-tun JONG-ryoo
the same type
교환
noun
gyoh-HWAN
exchange; replacement
구매 증빙 자료
phrase
GOOM-eh jeung-bing jah-ryo
proof of purchase
램프
noun
RAEM-puh
lamp
받고 싶다
phrase
BAHD-kkoh SHEEP-ttah
to want to receive
받고 싶어요
얼마 지나지 않아
adv
uhl-ma jee-NAH-jee ah-NAH
after a short time; not long after
영수증
noun
yuhng-soo-juhng
receipt
원래 포장
phrase
wuhl-lae poh-jang
original packaging
작동을 멈추다
phrase
JAHK-tong-ul mum-CHOO-dah
to stop working
작동을 멈췄어요
확인하다
verb
HWAH-gin-ha-dah
to check; to confirm
Quiz
Word Order
Arrange the words in the correct order.
Do you have proof of purchase with you?
Show Answer
구매 증빙 자료를 가지고 오셨나요?I have the receipt and the original packaging.
Show Answer
영수증과 원래 포장도 가지고 왔어요.I would prefer a replacement.
Show Answer
교환을 받고 싶어요.Spelling
Tap the letters to spell the word.
to be possible
Show Answer
가능한지to check; to confirm
Show Answer
확인하다receipt
Show Answer
영수증lamp