Asking about a product warranty | Learn Dutch in English

Dutch lesson set in a contemporary Amsterdam everyday setting: In a shop, a customer asks staff what a small speaker warranty covers before deciding to buy it..

EN → NL / Level: A2

About This Lesson

Use Asking about a product warranty to practice Dutch conversation, pronunciation, vocabulary, grammar, and quizzes.

Dialogue

A

Ik denk erover om deze kleine speaker te kopen.

ik DENK AY-roh-vuhr uhm DAY-zuh KLY-nuh SPAY-kuhr tuh KOH-puhn. I'm thinking about buying this small speaker.
B

Ik kan de garantie uitleggen voordat je beslist.

ik KAHN duh khah-RAHN-see OYT-lekh-uhn vohr-DAHT yuh buh-LIST. I can explain the warranty before you decide.
A

Wat valt er onder de garantie?

waht valt uhr ON-duhr duh khah-RAHN-see? What does the warranty cover?
B

De garantie dekt gebreken aan het product bij normaal gebruik.

duh khah-RAHN-see dekt khuh-BRAY-kuhn ahn uht proh-DUHKT bye nohr-MAHL khuh-BROYK. It covers product faults during normal use.
A

Hoe zit het met schade door een ongeluk?

hoo ZIT uht met SKHAH-duh dohr uhn ONG-uh-luhk? What about accidental damage?
B

Dat valt er niet onder.

daht valt uhr neet ON-duhr. That would not be included.
A

Waar moet ik heen als het niet meer werkt?

vahr MOOT ik HAYN ahls uht neet mayr werkt? Where should I go if it stops working?
B

Neem de bon en de doos mee naar de klantenservice.

NAYM duh BAWN uhn duh DOHS may nahr duh KLAHN-tuhn-SER-vuh-suh. Bring the receipt and the box to customer service.
B

Daar kunnen ze het nakijken.

DAHR KUN-uhn zuh uht NAH-kye-kuhn. They can check it.

Word by Word

Ik Ik means “I” and is the speaker referring to themself in “Ik denk erover om deze kleine speaker te kopen.” It is used as the subject before an action or opinion, for example when a customer explains what they are considering.
denk denk means “think” here, as in “Ik denk erover om deze kleine speaker te kopen.” With erover, it expresses that the speaker is considering something. The pattern “Ik denk erover om ... te ...” is useful when discussing a possible purchase or action.
erover erover refers to the matter being considered in “Ik denk erover om deze kleine speaker te kopen.” Together with denk, it forms the idea of thinking about or considering an action. The pattern “Ik denk erover om ... te ...” can be used when you are still deciding what to do.
om om introduces the action being considered in “om deze kleine speaker te kopen.” It links the idea of considering something to an infinitive action. The reusable pattern “om ... te ...” is useful for describing an intended or considered action.
deze deze means “this” and points to the particular item in “deze kleine speaker.” It comes before the description and the noun to identify something nearby or already indicated. The pattern “deze” plus a noun is useful when choosing one specific product.
kleine kleine means “small” and describes the speaker in “deze kleine speaker.” It gives the size of the product the customer is considering. The pattern “deze kleine” plus a noun can be reused when identifying a specific small item.
speaker speaker means “speaker,” the audio device the customer is considering buying. In “deze kleine speaker,” it names the product being discussed. The noun can be reused after an article or description when talking about an audio product.
te te appears before the infinitive in “te kopen” and helps introduce the action linked to “om.” It is part of the pattern “om ... te ...” used for an action being considered or intended. Here, it connects the consideration to buying the speaker.
kopen kopen means “buy” in “om deze kleine speaker te kopen.” It names the action the customer is thinking about. The pattern “om ... te kopen” is useful when discussing the intention to buy an item.
kan kan means “can” in “Ik kan de garantie uitleggen” and expresses ability or willingness to explain. It is followed by the action uitleggen. The pattern “Ik kan ...” is useful when offering to do something for another person.
de de means “the” in “de garantie,” while the same article appears capitalized as “De garantie” at the start of another sentence. It identifies a specific warranty already relevant to the product. It is used before the noun garantie in this dialogue.
garantie garantie means “warranty” in “de garantie.” It refers to the product protection the staff member is explaining. The pattern “de garantie” is useful when asking what a product warranty covers.
uitleggen uitleggen means “explain” in “Ik kan de garantie uitleggen.” It names the action the staff member offers to perform about the warranty. The reusable pattern “iets uitleggen” is useful when offering to explain a subject or item.
voordat voordat means “before” and introduces the timing in “voordat je beslist.” It shows that the explanation happens earlier than the customer’s decision. The pattern “voordat” followed by a clause is useful when giving information before someone chooses or acts.
je je means “you” and refers to the customer in “voordat je beslist.” It identifies the person who will make the decision. The pattern “je” plus an action is useful when speaking directly to one person about what they will do.
beslist beslist means “decide” in “voordat je beslist.” It names the customer’s choice about whether to buy the speaker. The expression “voordat je beslist” is useful when giving advice or information before someone makes a decision.
Wat Wat means “what” and begins the question “Wat valt er onder de garantie?” It asks which matters are included in the warranty. The pattern “Wat” followed by the rest of a question is useful when asking for specific information.
valt valt is part of “Wat valt er onder de garantie?” and contributes the idea of something coming under a category or coverage. In this question, the speaker asks which things are included in the warranty. The pattern “iets valt onder ...” is useful when asking whether something belongs within a rule or coverage.
er er refers to the relevant matter in “Wat valt er onder de garantie?” and works with onder to ask what comes within the warranty. It helps connect the question to the area of coverage being discussed. The sequence “valt er onder” is useful when asking what is included.
onder onder means “under” in “onder de garantie” and expresses being within the warranty’s coverage. It completes the idea of something falling under a rule or protection. The pattern “onder de garantie vallen” is useful when discussing whether a fault is covered.
dekt dekt means “covers” in “De garantie dekt gebreken aan het product bij normaal gebruik.” It says what protection the warranty provides. The pattern “iets dekt ...” is useful when explaining what a warranty, policy, or service includes.
gebreken gebreken means “faults” or “defects” in “gebreken aan het product.” It refers to problems with the product that the warranty covers during normal use. The pattern “gebreken aan” is useful when describing faults affecting an item.
aan aan links “gebreken” to the affected item in “gebreken aan het product.” It shows that the faults concern the product. The pattern “gebreken aan” is useful when identifying what an item’s defects affect.
het het means “the” in “het product.” It identifies the particular product being discussed in the shop. It comes directly before product in this product-related explanation.
product product means “product” in “het product.” It refers to the item whose faults may be covered by the warranty. The noun is useful when explaining problems, use, or protection related to an item for sale.
bij bij means “during” or “in the situation of” in “bij normaal gebruik.” It specifies the circumstances in which the warranty covers the faults. The pattern “bij” plus a situation is useful when stating the conditions under which something applies.
normaal normaal means “normal” and describes the use in “bij normaal gebruik.” It limits the warranty statement to ordinary use of the product. The pattern “normaal gebruik” is useful when discussing standard operation or handling.
gebruik gebruik means “use” in “bij normaal gebruik.” It refers to how the product is operated or handled. The expression “bij normaal gebruik” is useful when explaining the ordinary conditions covered by a warranty.
Hoe Hoe means “how” and begins “Hoe zit het met schade door een ongeluk?” It introduces a question about the status of accidental damage. The pattern “Hoe zit het met ...?” is useful when asking about an additional case or issue.
zit zit is the verb in “Hoe zit het met schade door een ongeluk?” and helps ask how the matter stands. Here, the question asks whether accidental damage is treated differently. The expression “Hoe zit het met ...?” is useful when asking for information about a specific issue.
met met means “with” or “concerning” in “Hoe zit het met schade door een ongeluk?” It marks accidental damage as the matter being asked about. The pattern “Hoe zit het met ...?” can be used when bringing up another item or situation.
schade schade means “damage” in “schade door een ongeluk.” It refers to harm caused to the product. The pattern “schade door ...” is useful when describing damage together with its cause.
door door means “caused by” in “schade door een ongeluk.” It identifies the cause of the damage. The pattern “schade door” is useful when explaining what caused damage to an item.
een een means “a” or “an” in “een ongeluk.” It introduces one accident without identifying a particular accident in advance. It is placed directly before the noun ongeluk in this phrase.
ongeluk ongeluk means “accident” in “door een ongeluk.” It names the event that caused the damage. The pattern “schade door een ongeluk” is useful when asking whether accidental damage is covered.
Dat Dat means “that” and refers back to the accidental damage just mentioned in “Dat valt er niet onder.” It lets the speaker answer about the previously discussed matter without repeating it. The pattern “Dat ...” is useful when responding about something another person has just named.
eronder This unit expresses “under it” or “covered by it” in the separated dialogue sequence “valt er niet onder.” Together, er and onder refer back to the warranty and say that the damage is excluded. The sequence “valt er niet onder” is useful when stating that something is not included in a rule or coverage.
niet niet means “not” in “valt er niet onder.” It makes the answer negative and says that the accidental damage is not covered. The pattern “niet” inside a statement is useful when excluding a particular item or situation.
Waar Waar means “where” and begins “Waar moet ik heen als het niet meer werkt?” It asks for the destination to use when the product stops working. The pattern “Waar moet ik heen ...?” is useful when asking where to go for help.
moet moet means “must” or “should” in “Waar moet ik heen?” It asks what destination is appropriate or necessary. The pattern “Waar moet ik heen?” is useful when asking for directions or the correct place to handle a problem.
heen heen expresses movement toward a destination in “Waar moet ik heen?” It completes the question about where the customer should go. The exact pattern “Waar moet ik heen” is useful when asking where to go for service or assistance.
als als means “if” or “when” in “als het niet meer werkt.” It introduces the condition under which the customer should seek help. The pattern “als” followed by a situation is useful when explaining what to do when a problem occurs.
meer meer means “any longer” in “niet meer werkt.” Together with niet, it says that the product no longer works. The pattern “niet meer” is useful when describing something that has stopped happening or functioning.
werkt werkt means “works” in “het niet meer werkt.” It describes the product’s functioning, with niet meer showing that the functioning has stopped. The pattern “het werkt” can be used in a new example to say that an item functions.
Neem Neem means “take” or “bring” in the instruction “Neem de bon en de doos mee naar de klantenservice.” It tells the customer to bring the listed items along. The pattern “Neem ... mee” is useful when instructing someone to bring something to a place.
bon bon means “receipt” in “de bon.” It is the proof of purchase the customer should bring to customer service. The pattern “de bon” is useful when discussing a purchase, return, or warranty request.
en en means “and” in “de bon en de doos.” It links the receipt and the box as two items the customer should bring. It is useful for joining items in a list or instruction.
doos doos means “box” in “de doos.” It refers to the product packaging the customer is asked to bring. The pattern “de bon en de doos” is useful when listing documents or items needed for service.
mee mee contributes the meaning “along” or “with you” in “Neem de bon en de doos mee.” Together with Neem, it forms the instruction to bring something along. The pattern “Neem ... mee” is useful when telling someone to take an item to another place.
naar naar means “to” and marks the destination in “naar de klantenservice.” It shows where the receipt and box should be taken. The pattern “naar” plus a place is useful when giving directions or naming a destination.
klantenservice klantenservice means “customer service” in “naar de klantenservice.” It names the department where the product can be handled or checked. The pattern “naar de klantenservice” is useful when directing a customer with a product problem.
Daar Daar means “there” and refers to the customer service location in “Daar kunnen ze het nakijken.” It connects the location just mentioned with the action that can happen there. The pattern “Daar kunnen ze ...” is useful when explaining what staff can do at a place.
kunnen kunnen means “can” in “Daar kunnen ze het nakijken.” It expresses that the customer service staff are able to check the product. The pattern “kunnen ... nakijken” is useful when describing an inspection that staff can perform.
ze ze means “they” in “kunnen ze het nakijken” and refers to the people at customer service. It identifies who can inspect the product. The pattern “kunnen ze ...” is useful when explaining what a group of staff members can do.
nakijken nakijken means “check” or “inspect” in “het nakijken.” It describes the action customer service can perform on the product. The pattern “het nakijken” is useful when saying that staff will examine a particular item.

Grammar Points

Neem ... mee

Neem de bon mee.

NAYM duh BAWN may.

Bring the receipt along.

Meenemen is a separable verb: in this command, neem and mee appear in different positions.

Dutch Vocabulary

beslissen verb
buh-LISS-uhn to decide beslist

voordat je beslist

dekken verb
DEK-uhn to cover dekt

De garantie dekt gebreken aan het product

denken verb
DENK-uhn to think denk

Ik denk erover om deze kleine speaker te kopen.

erover adv
AY-roh-vuhr about it

Ik denk erover om deze kleine speaker te kopen.

garantie noun
khah-RAHN-see warranty

de garantie

gebrek noun
khuh-BRAYK fault; defect gebreken

De garantie dekt gebreken aan het product

klein adj
KLYN small kleine

deze kleine speaker

kopen verb
KOH-puhn to buy

om deze kleine speaker te kopen

speaker noun
SPAY-kuhr speaker

deze kleine speaker

uitleggen verb
OYT-lekh-uhn to explain

de garantie uitleggen

vallen onder phrase
VAHL-uhn ON-duhr to be covered by; to fall under valt er onder

Wat valt er onder de garantie?

voordat conj
vohr-DAHT before

voordat je beslist

Quiz

Word Order

Arrange the words in the correct order.

What does the warranty cover?

Show AnswerWat valt er onder de garantie?

That would not be included.

Show AnswerDat valt er niet onder.

They can check it.

Show AnswerDaar kunnen ze het nakijken.

Spelling

Tap the letters to spell the word.

about it

Show Answererover

small

Show Answerkleine

to think

Show Answerdenk

to explain

Show Answeruitleggen