Replacing a Faulty Lamp | Learn Dutch in English

Dutch lesson set in a contemporary Amsterdam everyday setting: In a shop, a customer brings back a faulty lamp with the receipt and packaging so staff can check a possible replacement..

EN → NL / Level: B1

About This Lesson

Use Replacing a Faulty Lamp to practice Dutch conversation, pronunciation, vocabulary, grammar, and quizzes.

Dialogue

A

Deze lamp deed het na korte tijd niet meer.

DAY-zuh lahmp DAYT uht nah KOR-tuh TITE NEET MAIR. This lamp stopped working after a short time.
B

Hebt u het aankoopbewijs bij u?

HEPT EW uht AHN-kohp-buh-VICE bye EW? Do you have proof of purchase with you?
A

Ik heb de kassabon en de originele verpakking.

Ik hep duh KAH-suh-bon un duh oh-ree-khee-NAY-luh vur-PAHK-ing. I have the receipt and the original packaging.
B

Dan kunnen we nagaan of vervanging mogelijk is.

Dahn KUN-uhn vuh nah-GAHN of vur-VAHNG-ing MOH-khuh-luk is. Then we can check whether a replacement is possible.
A

Ik heb liever een vervangend exemplaar.

Ik hep LEE-vur uhn vur-VAHNG-unt eg-zem-PLAHR. I would prefer a replacement.
A

Ik heb nog steeds hetzelfde type lamp nodig.

Ik hep nokh STAYTS HET-zelv-duh TEE-puh lahmp NOH-dikh. I still need the same type of lamp.
B

Dat klinkt redelijk. We moeten het product eerst testen.

Daht klinkt RAY-duh-luk. Vuh MOO-tun uht proh-DEWKT AIRST TES-tun. That sounds reasonable. We should test the item first.
A

Ik heb het snoer ook meegenomen, voor het geval dat helpt.

Ik hep uht SNOOR ohk MAY-khuh-NOH-mun, vohr uht kuh-VAHL daht helpt. I brought the cable as well, in case that helps.
B

Daarmee hebben we genoeg om het probleem te bevestigen en de ruiling af te handelen.

DAHR-may HEB-uhn vuh kuh-NOOKH om uht pruh-BLAYM tuh buh-VES-tikh-un un duh ROY-ling ahf tuh HAN-duh-lun. That gives us what we need to confirm the problem and handle the exchange.

Word by Word

Deze “Deze” means “this” and points to the specific lamp being discussed: “Deze lamp”. It is used before the noun in this phrase. A common reuse pattern is “deze” plus a nearby object or thing when identifying something specific.
lamp “Lamp” means “lamp”, the faulty item the customer brought back. In “Deze lamp” it names the object that stopped working. The word can be reused for talking about a lamp in a shop or at home.
deed “Deed” describes how the lamp functioned in the past in “deed het”. Together with “het” and “niet meer”, it says that the lamp no longer worked. This exact form is used with “het” in the expression “het doen” when referring to whether something functions.
het In “deed het”, “het” refers to the lamp as the thing that was or was not functioning. Here it is a pronoun, not the article before a noun. The reusable expression “het doen” is used to talk about whether an object works.
na “Na” means “after” and places the loss of function after a short period: “na korte tijd”. It is followed here by a time expression. A common reuse pattern is “na” plus an event or period of time.
korte “Korte” means “short” in the time expression “korte tijd”. It describes the limited duration before the lamp stopped working. It is used before the noun “tijd” in this dialogue phrase.
tijd “Tijd” means “time” in “na korte tijd”, referring to the short period after the lamp was used. Together, “korte tijd” describes a brief duration. This noun is commonly used after a quantity or adjective that describes a period.
niet “Niet” supplies the negation in “niet meer”, saying that the lamp did not continue to function. It works together with “meer” rather than carrying the whole meaning alone. A reusable pattern is “niet meer” for something that no longer happens or works.
meer In “niet meer”, “meer” means “any longer” and shows that the lamp stopped working. The full meaning comes from the combination with “niet”. This expression is useful when an earlier situation has ended.
Hebt “Hebt” means “have” in the formal question “Hebt u het aankoopbewijs bij u?”. It asks whether the customer has the proof of purchase with them. The form is used with formal “u” in this question pattern.
u “U” means formal “you” in “Hebt u het aankoopbewijs bij u?”. The shop employee uses it when addressing the customer politely. It appears here as the subject of the question after “Hebt”.
aankoopbewijs “Aankoopbewijs” means “proof of purchase”, the document needed to verify the purchase. In “het aankoopbewijs”, it is the item the employee asks the customer to have with them. This compound is useful when discussing returns, repairs, or exchanges.
bij In “bij u” and “bij u hebben”, “bij” means that something is with a person or in their possession. The question asks whether the customer has the proof of purchase with them. A common pattern is “iets bij zich hebben” or “iets bij iemand hebben” when referring to possession.
Ik “Ik” means “I” and marks the customer as the person who has or brought the items. It appears at the start of several statements, such as “Ik heb de kassabon”. It is used as the subject when the speaker describes their own actions or possessions.
de “De” means “the” before “kassabon” in “de kassabon”. It identifies the specific receipt that the customer has. The same article is used before many Dutch nouns, but its exact pairing should be learned with the noun when useful.
kassabon “Kassabon” means “receipt”, specifically the receipt from the cash register. In “de kassabon en de originele verpakking”, it is one of the items the customer presents. This word is useful in shops when returning or exchanging a product.
en “En” means “and” and joins “de kassabon” with “de originele verpakking”. It links two items that the customer has. It can be reused to connect two nouns, phrases, or statements.
originele “Originele” means “original” in “de originele verpakking”. It specifies that the packaging is the packaging that came with the product. It is placed before the noun it describes, as in this phrase.
verpakking “Verpakking” means “packaging”, referring here to the product’s original package. The customer has brought it together with the receipt. The word is useful when discussing returning products or keeping an item in its package.
Dan “Dan” means “then” and connects the proof of purchase and packaging with the next step: “Dan kunnen we nagaan”. It signals what can happen as a result of the information just given. A common pattern is “Dan” followed by a conclusion, plan, or next action.
kunnen “Kunnen” means “can” or “are able to” in “kunnen we nagaan”. It expresses that the shop staff are able to check the replacement possibility. With a modal verb such as this, the other verb appears later in the sentence.
we “We” means “we” and refers to the shop employee together with the relevant shop staff. In “kunnen we nagaan”, it is the subject of the proposed checking action. It is used when the speaker includes themselves and at least one other person.
nagaan “Nagaan” means “check” or “find out” in “nagaan of vervanging mogelijk is”. It introduces an investigation into whether a replacement can be made. A reusable pattern is “nagaan of” followed by the matter being checked.
of “Of” means “whether” in “of vervanging mogelijk is”. It introduces the question the shop needs to check. This use is common after verbs such as “nagaan” when checking whether something is possible or true.
vervanging “Vervanging” means “replacement”, the possibility being considered for the faulty lamp. In “of vervanging mogelijk is”, it is the thing that may be available. The noun is useful in conversations about replacing a product or part.
mogelijk “Mogelijk” means “possible” in “vervanging mogelijk is”. It describes whether a replacement can be provided. It commonly appears with “zijn” to say that an option or action is possible.
is “Is” means “is” in “vervanging mogelijk is”, stating the condition of the replacement option. Here it comes at the end of the subordinate clause after “of”. It can be reused with an adjective or noun to describe a situation or option.
liever “Liever” expresses a preference in “Ik heb liever een vervangend exemplaar”: the customer would rather have a replacement item. It compares the preferred option with another possible solution without naming that alternative. A common pattern is “Ik heb liever” followed by the preferred thing.
een “Een” means “a” or “an” in “een vervangend exemplaar”. It introduces one replacement item without identifying a particular one. It is placed before the noun phrase in this request.
vervangend “Vervangend” means “serving as a replacement” in “een vervangend exemplaar”. It describes the item that would replace the faulty lamp. It appears before “exemplaar” to specify what kind of item is preferred.
exemplaar “Exemplaar” means “item” here, referring to one individual replacement product. In “een vervangend exemplaar”, it avoids repeating the word “lamp” while keeping the meaning clear. It is useful when referring to one item from a group or stock.
nog In “nog steeds”, “nog” contributes to the meaning “still”, showing that the customer continues to need the same type of lamp. Its meaning here depends on the full expression with “steeds”. A common reuse pattern is “nog steeds” for a situation that continues.
steeds In “nog steeds”, “steeds” helps express that the need continues: the customer still needs the same type. The full phrase “nog steeds” is the natural unit for this meaning. It is useful when a situation remains unchanged over time.
hetzelfde “Hetzelfde” means “the same” in “hetzelfde type lamp”. It shows that the customer wants a lamp of the same type as the faulty one. It appears directly before the noun phrase that identifies what should remain the same.
type “Type” means “type” in “hetzelfde type lamp”. It identifies the category or model of lamp the customer still needs. A reusable pattern is “hetzelfde type” followed by the object being specified.
nodig “Nodig” means “needed” in “hetzelfde type lamp nodig”. The customer says that this type of lamp is still necessary for them. It is used with “nodig hebben”, as in the dialogue’s “heb ... nodig” construction.
Dat “Dat” means “that” in “Dat klinkt redelijk”, referring to the customer’s request as a whole. The lowercase form “dat” also appears in “voor het geval dat helpt”, where it introduces the statement about whether it helps. These uses connect “dat” to a previously mentioned idea or to a following clause.
klinkt “Klinkt” means “sounds” in “Dat klinkt redelijk”. The employee uses it to judge the customer’s request as reasonable based on how it seems. A common pattern is “Dat klinkt” followed by an adjective describing an impression.
redelijk “Redelijk” means “reasonable” in “Dat klinkt redelijk”. It shows that the employee considers the requested replacement a sensible option. It commonly follows “klinken” when giving an evaluation of a suggestion or explanation.
moeten “Moeten” means “must” or “should” in “We moeten het product eerst testen”. It expresses the shop’s necessary next step before handling the request. With this modal verb, “testen” appears later in the sentence.
product “Product” means “product” or “item” in “het product”. It refers to the lamp being checked by the shop. The word is useful in shop conversations when referring to an item being sold, tested, returned, or exchanged.
eerst “Eerst” means “first” in “het product eerst testen”. It places testing before the later decision or exchange. It can be reused to show the order of two actions.
testen “Testen” means “test” in “We moeten het product eerst testen”. It describes checking whether the product functions and whether the reported problem can be confirmed. It follows “moeten” here, and can be used with the item being tested as its object.
snoer “Snoer” means “cord” or “cable”, here referring to the cable connected with the lamp. The customer has brought it along in case it helps with checking the problem. This word is useful when identifying the cable of an electrical product.
ook “Ook” means “also” or “as well” in “het snoer ook meegenomen”. It adds the cable to the receipt, packaging, and lamp-related items already mentioned. It can be placed near the item or action that is being added.
meegenomen “Meegenomen” means “brought along” in “heb ... meegenomen”. It says that the customer brought the cable to the shop. It is used after “heb” here to describe a completed action involving something brought with the speaker.
voor In “voor het geval dat helpt”, “voor” means “in case” as part of the expression introducing a possible helpful circumstance. The customer brought the cable for the possibility that it might help. A common pattern is “voor het geval dat” followed by a clause.
geval In “voor het geval dat helpt”, “geval” means “case” within the expression “voor het geval dat”. The phrase introduces a precaution for a possible situation. It is commonly followed by a clause describing what may happen or be useful.
helpt “Helpt” means “helps” in “dat helpt”, referring to whether bringing the cable helps with the shop’s investigation. The verb is the action attributed to the cable in the possible situation. It can be reused with an object or action that provides assistance.
Daarmee “Daarmee” means “with that” or “by means of that” and refers to the receipt, packaging, and cable the customer has provided. In “Daarmee hebben we genoeg”, it explains what gives the shop enough information or material. It is useful for referring back to an item or set of items just mentioned.
genoeg “Genoeg” means “enough” in “hebben we genoeg”. It says that the shop now has a sufficient amount of information or material to continue. A common pattern is “genoeg om” followed by the action that can now be performed.
om “Om” begins the purpose construction “om het probleem te bevestigen en de ruiling af te handelen”. It introduces what the shop has enough material or information to do. A reusable pattern is “genoeg om” followed by “te” and an infinitive phrase.
probleem “Probleem” means “problem” in “het probleem”. It refers to the lamp’s reported failure that the shop wants to confirm. The word is useful when describing a fault or difficulty that needs checking.
te “Te” marks the infinitive in the purpose construction “om het probleem te bevestigen en de ruiling af te handelen”. It links the actions to the preceding idea of having enough. In the dialogue it appears before “bevestigen” and, after “af”, before “afhandelen” as part of the second infinitive phrase.
bevestigen “Bevestigen” means “confirm” in “het probleem te bevestigen”. The shop wants to verify that the reported fault is actually present. It is used with the thing being confirmed as its object.
ruiling “Ruiling” means “exchange”, referring to the process of exchanging the faulty lamp for another one. In “de ruiling af te handelen”, it is the process the shop will complete after checking the problem. This noun is useful in a shop when discussing an exchange procedure.
af In “af te handelen”, “af” is the separable part that contributes the sense of completing or finishing the exchange process. It belongs with “afhandelen”, so the full expression means to handle the exchange through to completion. In this infinitive phrase, “af” appears before “te handelen”.
handelen In “af te handelen”, “handelen” means “handle” or “deal with” as part of the separable verb “afhandelen”. The object is “de ruiling”, so the shop will complete the exchange process. The reusable pattern here is “iets afhandelen” for completing an administrative or practical matter.

Grammar Points

af te handelen

ruiling af te handelen

ROY-ling ahf tuh HAN-duh-lun

exchange to handle; exchange to settle

In this fixed infinitive, te comes before handelen, while af stays after it: af te handelen.

Dutch Vocabulary

aankoopbewijs noun
AHN-kohp-buh-VICE proof of purchase
bij u phrase
BYE EW with you; on you
deed verb
DAYT did; worked

deed het

kassabon noun
KAH-suh-bon receipt
korte tijd phrase
KOR-tuh TITE a short time
lamp noun
LAHMP lamp
nagaan verb
nah-GAHN to check; to find out
niet meer adv
NEET MAIR no longer; not anymore
originele adj
oh-ree-khee-NAY-luh original
originele verpakking phrase
oh-ree-khee-NAY-luh vur-PAHK-ing original packaging
verpakking noun
vur-PAHK-ing packaging
vervanging noun
vur-VAHNG-ing replacement

Quiz

Word Order

Arrange the words in the correct order.

Do you have proof of purchase with you?

Show AnswerHebt u het aankoopbewijs bij u?

I would prefer a replacement.

Show AnswerIk heb liever een vervangend exemplaar.

Spelling

Tap the letters to spell the word.

receipt

Show Answerkassabon

original

Show Answeroriginele

lamp

Show Answerlamp

did; worked

Show Answerdeed