Resolving a shelf-label mismatch | Learn Dutch in English

Dutch lesson set in a contemporary Amsterdam everyday setting: At a shop checkout, a customer and staff member resolve a shelf-label mismatch before payment..

EN → NL / Level: B1

About This Lesson

Use Resolving a shelf-label mismatch to practice Dutch conversation, pronunciation, vocabulary, grammar, and quizzes.

Dialogue

A

De kassa geeft aan dat dit een ander artikel is.

duh KAH-sah khayft ahn daht dit uhn AHN-der ahr-TEE-kuhl iss. The register shows this as a different item.
A

Maar het prijskaartje lag onder dit product.

mahr ut PRAYS-kahr-chuh lahkh ON-der dit proh-DUKT. But the shelf label was under this product.
B

Ik controleer het prijskaartje eerst voordat ik iets bij de kassa verander.

ick kun-troh-LAYR ut PRAYS-kahr-chuh ayRST fuh-DAHT ik eets bye duh KAH-sah fuh-RAHN-der. I'll check the shelf label before changing anything at the register.
A

Het lag precies onder deze maat.

ut lahkh pruh-SEES ON-der DAY-zuh maht. It was directly below this size.
B

Het prijskaartje komt niet overeen met het artikel in ons systeem.

ut PRAYS-kahr-chuh kohmt neet oh-vur-AYN met ut ahr-TEE-kuhl in ohns see-STAYM. The label doesn't match the item in our system.
A

Kunt u het corrigeren voordat ik betaal?

koont oo ut kor-ree-ZHAY-run fuh-DAHT ik buh-TAHL? Could you correct it before I pay?
B

Ik heb een leidinggevende nodig om de correctie goed te keuren.

ick hep uhn LAY-ding-khay-vun-duh NOH-dikh om duh kor-REK-see KHOOT-kur-un. I need a supervisor to approve the correction.
A

Ik kan wachten terwijl u het controleert.

ick kahn VAKH-tun ter-WAYL oo ut kun-troh-LAYRT. I can wait while you check.
B

We lossen het bij de kassa op en passen het prijskaartje aan.

wuh LOSS-un ut bye duh KAH-sah op en PAH-sun ut PRAYS-kahr-chuh ahn. We'll fix it at the register and update the shelf label.
A

Ik los het liever nu op dan dat ik later terug moet komen.

ick loss ut LEE-vur noo op dahn daht ik LAH-tur truhk moot KOH-mun. I'd rather settle it now than come back later.

Word by Word

De In 'De kassa' and 'De kassa geeft aan', 'De' means 'the' before the checkout register. It is used before the noun in this specific shop context, as in 'De kassa geeft aan'.
kassa In 'De kassa geeft aan', 'kassa' means the checkout register where the item is being processed. In a shop, it commonly appears with 'bij de kassa' for something happening at the checkout.
geeft In 'geeft aan', 'geeft' contributes to the meaning 'shows' or 'indicates'. Together with 'aan', it forms the expression 'geeft aan dat...' for reporting what a system or person indicates.
aan In 'geeft aan', 'aan' completes the expression meaning 'indicates', so the whole expression is 'geeft aan dat dit een ander artikel is'. In 'passen het prijskaartje aan', it is the particle that helps express adjusting the price label.
dat In 'geeft aan dat dit een ander artikel is', 'dat' introduces the information being indicated: that this is a different item. It commonly introduces a following clause after an expression such as 'geeft aan'.
dit In 'dit een ander artikel', 'dit' points to the item being discussed and means 'this'. It is used directly before the description 'een ander artikel' in the register's statement.
een In 'een ander artikel', 'een' introduces one item without identifying it as a particular known item. It is the normal article before this description of the product.
ander In 'een ander artikel', 'ander' describes the item as different or another one. It is placed before the noun 'artikel', and the complete phrase is used when the register identifies a different product.
artikel In 'een ander artikel', 'artikel' means the shop item or product being identified by the register. It can be reused after a description such as 'een ander' when distinguishing one shop item from another.
is In 'dit een ander artikel is', 'is' links 'dit' with the description 'een ander artikel'. The same linking pattern is useful when stating what an item or object is.
Maar At the start of 'Maar het prijskaartje lag onder dit product', 'Maar' introduces a contrast with the register's information. It is useful when adding an opposing fact or correction.
het In 'het prijskaartje', 'het' means 'the' before the price label, while capitalized 'Het' in 'Het lag precies onder deze maat' means 'it'. In this dialogue, the form therefore either identifies the label or refers back to it.
prijskaartje In 'het prijskaartje', 'prijskaartje' means the label showing the price. It is reused in the shop context with expressions such as 'het prijskaartje lag onder dit product' and 'het prijskaartje aanpassen'.
lag In 'het prijskaartje lag onder dit product', 'lag' describes the label as being located under the product. It is useful for describing where a flat object was positioned, especially with a place phrase such as 'onder dit product'.
onder In 'lag onder dit product', 'onder' means 'under' or 'below' and gives the label's position in relation to the product. It commonly comes before the object that serves as the reference point.
product In 'onder dit product', 'product' means the shop product beneath which the label was found. It can be used after a demonstrative such as 'dit' when referring to a particular item.
Ik In 'Ik controleer het prijskaartje', 'Ik' means 'I' and identifies the person who will check the label. It normally comes before the verb when stating what the speaker will do.
controleer In 'Ik controleer het prijskaartje', 'controleer' means 'check' or 'inspect'. It is used with the object being checked, here 'het prijskaartje', when a staff member verifies information.
eerst In 'Ik controleer het prijskaartje eerst', 'eerst' means 'first' and shows that checking happens before another action. It can be placed after the object to make the order of actions clear.
voordat In 'voordat ik iets bij de kassa verander', 'voordat' means 'before' and introduces the action that must happen first. It is useful for linking one action to a later action that should wait.
iets In 'iets bij de kassa verander', 'iets' means 'anything' or 'something' without specifying exactly what it is. It can serve as the object of an action when the precise object is not named.
bij In 'bij de kassa', 'bij' means 'at' or 'by' and locates the action at the checkout. The pattern 'bij' plus a place is useful for saying where an action takes place.
verander In 'iets bij de kassa verander', 'verander' means 'change' something. It is used with an object, here 'iets', when the speaker refers to changing information or a setting at the register.
precies In 'precies onder deze maat', 'precies' means 'directly' or 'exactly' and makes the location more precise. It commonly appears before a place phrase such as 'onder deze maat'.
deze In 'deze maat', 'deze' means 'this' and points to the particular size being discussed. It is placed directly before the noun it identifies.
maat In 'deze maat', 'maat' means the size of the product. It is useful in a shop when identifying a particular size, especially with a demonstrative such as 'deze'.
komt In 'komt niet overeen met', 'komt' contributes to the expression meaning 'matches' or 'corresponds'. The expression is used when comparing a label or detail with an item or record.
niet In 'komt niet overeen met', 'niet' negates the matching relationship and means 'not'. It is placed before 'overeen' in this expression to say that the label and item do not match.
overeen In 'komt niet overeen met', 'overeen' completes the expression meaning 'corresponds to' or 'matches'. The expression is followed by 'met' and the thing being compared.
met In 'komt niet overeen met het artikel', 'met' introduces the item used for comparison. The pattern 'overeenkomen met' is used to say that one thing matches another.
in In 'in ons systeem', 'in' means 'in' and places the article within the shop's system. It commonly introduces the system, database, or other place where information is recorded.
ons In 'ons systeem', 'ons' means 'our' and shows that the system belongs to or is used by the shop staff. It appears directly before the noun 'systeem'.
systeem In 'ons systeem', 'systeem' means the shop's information or register system. It is used with 'in' when referring to information stored in that system.
Kunt In 'Kunt u het corrigeren?', 'Kunt' expresses ability in a polite question, meaning 'can' or 'could'. This pattern is useful when politely asking another person to perform an action.
u In 'Kunt u het corrigeren?', 'u' means 'you' when addressing the staff member formally. It is used with the polite question 'Kunt u...' in this customer-service situation.
corrigeren In 'het corrigeren', 'corrigeren' means 'correct' or 'rectify' the mismatch. It follows 'Kunt u' as the action being requested and refers back to the incorrect register information.
betaal In 'voordat ik betaal', 'betaal' means 'pay' and describes the customer's intended action. It is used after 'ik' in a clause introduced by 'voordat' to set a deadline for the correction.
heb In 'Ik heb een leidinggevende nodig', 'heb' forms the expression 'heb ... nodig', which means 'need'. The complete expression is useful when stating that a person or thing is required.
leidinggevende In 'een leidinggevende', 'leidinggevende' means a supervisor or person with authority to approve the correction. It is used after 'een' when staff need a responsible person to make a decision.
nodig In 'heb een leidinggevende nodig', 'nodig' contributes to the meaning 'need' together with 'heb'. It appears after the needed person or thing in the reusable pattern 'heb ... nodig'.
om In 'om de correctie goed te keuren', 'om' introduces the purpose of needing a supervisor: approving the correction. The pattern 'om ... te' connects a purpose with an infinitive action.
correctie In 'de correctie', 'correctie' means the correction that must be approved. It is used with 'de' and can refer to the specific change needed to fix incorrect information.
goed In 'goed te keuren', 'goed' is part of the expression meaning 'approve', rather than describing something as merely good. The complete expression is used for formally accepting a correction or decision.
te In 'goed te keuren', 'te' comes before the infinitive 'keuren' in the purpose construction 'om ... te'. It helps connect the required action with the reason for needing a supervisor.
keuren In 'goed te keuren', 'keuren' contributes to the expression meaning 'approve'. Together with 'goed', it describes the supervisor's formal acceptance of 'de correctie'.
kan In 'Ik kan wachten', 'kan' means 'can' and expresses that the customer is able or willing to wait. It is followed by the infinitive 'wachten' in this offer to remain at the checkout.
wachten In 'Ik kan wachten', 'wachten' means 'wait'. It follows 'kan' and is used here to tell the staff member that the customer can remain while the issue is checked.
terwijl In 'terwijl u het controleert', 'terwijl' means 'while' and introduces an action happening during another action. It is useful for describing two activities taking place at the same time.
controleert In 'terwijl u het controleert', 'controleert' means 'check' and refers to the formal 'u' checking the matter. The object 'het' comes before the verb in this subordinate clause.
We In 'We lossen het bij de kassa op', 'We' means 'we' and identifies the staff as the people who will fix the problem. It normally comes before the verb when stating what the group will do.
lossen In 'lossen het bij de kassa op', 'lossen' contributes to the meaning 'fix' or 'resolve' together with 'op'. The expression is used with an object, here 'het', to describe resolving a problem.
op In 'lossen het bij de kassa op' and 'los het liever nu op', 'op' is the separable part of the expression meaning 'fix' or 'settle'. It appears after the object in these main clauses.
en In 'We lossen het bij de kassa op en passen het prijskaartje aan', 'en' means 'and' and links two actions by the staff. It is useful for joining related actions in one statement.
passen In 'passen het prijskaartje aan', 'passen' contributes to the meaning 'adjust' or 'update' together with 'aan'. It is used with the object 'het prijskaartje' when describing a change to the label.
los In 'los het liever nu op', 'los' contributes to the meaning 'settle' or 'solve' together with 'op'. The complete expression is used with 'het' to refer to resolving the checkout problem.
liever In 'Ik los het liever nu op', 'liever' means 'rather' and expresses the customer's preference to resolve the issue now. It commonly appears in the pattern 'liever ... dan ...' when comparing two options.
nu In 'liever nu op', 'nu' means 'now' and specifies the preferred time for settling the problem. It contrasts with the later alternative introduced by 'dan'.
dan In 'liever nu op dan dat ik later terug moet komen', 'dan' means 'than' and introduces the less-preferred alternative. The pattern 'liever ... dan dat...' compares a preferred action with a possible later situation.
later In 'later terug moet komen', 'later' means 'later' and refers to a future time after the current checkout visit. It is used here to describe the alternative the customer wants to avoid.
terug In 'terug moet komen', 'terug' means 'back' and shows that the customer would have to return to the shop. It commonly appears with a movement verb when describing a return to a place.
moet In 'terug moet komen', 'moet' means 'must' or 'has to' and expresses necessity. It is followed by 'komen', so the complete phrase means having to come back.
komen In 'terug moet komen', 'komen' means 'come' and describes returning to the shop. It follows the modal 'moet' and combines with 'terug' to express coming back.

Grammar Points

passen ... aan

We passen het systeem aan.

wuh PAH-sun ut see-STAYM ahn.

We adjust the system.

Dit is een scheidbaar werkwoord: passen en aan staan uit elkaar; aan komt aan het einde van de hoofdzin.

heb ... nodig

Ik heb een correctie nodig.

ick hep uhn kor-REK-see NOH-dikh.

I need a correction.

In het Nederlands staat nodig na het zelfstandig naamwoord: ik heb iets nodig.

Dutch Vocabulary

ander adj
AHN-der different; another

De kassa geeft aan dat dit een ander artikel is.

artikel noun
ahr-TEE-kuhl item; article

De kassa geeft aan dat dit een ander artikel is.

controleer verb
kun-troh-LAYR check

Ik controleer het prijskaartje eerst voordat ik iets bij de kassa verander.

eerst adv
ayRST first; beforehand

Ik controleer het prijskaartje eerst voordat ik iets bij de kassa verander.

geeft aan phrase
khayft ahn indicates; shows

De kassa geeft aan dat dit een ander artikel is.

kassa noun
KAH-sah checkout register

De kassa geeft aan dat dit een ander artikel is.

lag verb
lahkh was lying; lay

Maar het prijskaartje lag onder dit product.

maat noun
maht size

Het lag precies onder deze maat.

precies adv
pruh-SEES exactly; directly

Het lag precies onder deze maat.

prijskaartje noun
PRAYS-kahr-chuh price tag; shelf label

Maar het prijskaartje lag onder dit product.

product noun
proh-DUKT product

Maar het prijskaartje lag onder dit product.

verander verb
fuh-RAHN-der change

Ik controleer het prijskaartje eerst voordat ik iets bij de kassa verander.

Quiz

Word Order

Arrange the words in the correct order.

It was directly below this size.

Show AnswerHet lag precies onder deze maat.

Spelling

Tap the letters to spell the word.

checkout register

Show Answerkassa

item; article

Show Answerartikel

check

Show Answercontroleer

different; another

Show Answerander