Fixing a Wrong Delivery Order | Learn Chinese in English

Chinese lesson set in a contemporary Shanghai everyday setting: In daily life, two adults check a delivery order, document a missing item, and contact support politely..

EN → ZH / Level: B1

About This Lesson

Use Fixing a Wrong Delivery Order to practice Chinese conversation, pronunciation, vocabulary, grammar, and quizzes.

Dialogue

A

我们的外卖送到了，但订单里少了一部分。

wǒmen de wàimài sòngdào le, dàn dìngdān lǐ shǎo le yí bùfen. Our delivery arrived, but part of the order is missing.
B

联系客户服务之前，先检查订单详情。

liánxì kèhù fúwù zhīqián, xiān jiǎnchá dìngdān xiángqíng. Check the order details before contacting support.
A

袋子里的东西和我们点的不一样。

dàizi lǐ de dōngxi hé wǒmen diǎn de bù yíyàng. The bag does not match what we requested.
B

给袋子拍张照片，这样你就能清楚地说明问题。

gěi dàizi pāi zhāng zhàopiàn, zhèyàng nǐ jiù néng qīngchu de shuōmíng wèntí. Take a photo of the bag so you can explain the problem clearly.
A

我要请他们把少的那份餐点送来吗？

wǒ yào qǐng tāmen bǎ shǎo de nà fèn cāndiǎn sòng lái ma? Should I ask them to send the missing meal?
B

如果大家都能等，就先要求补送少的那件东西。

rúguǒ dàjiā dōu néng děng, jiù xiān yāoqiú bǔsòng shǎo de nà jiàn dōngxi. Ask for the missing item first if everyone can wait.
A

应用上说厨房很快就能重新准备好那份餐点。

yìngyòng shàng shuō chúfáng hěn kuài jiù néng chóngxīn zhǔnbèi hǎo nà fèn cāndiǎn. The app says the kitchen can prepare it again soon.
B

要确认它送到时状况良好。

yào quèrèn tā sòngdào shí zhuàngkuàng liánghǎo. Make sure it can still arrive in good condition.
A

我会礼貌地要求补送少的那件东西。

wǒ huì lǐmào de yāoqiú bǔsòng shǎo de nà jiàn dōngxi. I will request the missing item politely.
B

把照片和订单详情一起发给客户服务，这样他们才能帮忙。

bǎ zhàopiàn hé dìngdān xiángqíng yìqǐ fā gěi kèhù fúwù, zhèyàng tāmen cái néng bāngmáng. Include the photo and order details so support can help.

Word by Word

我们 “我们” refers to the speaker and at least one other person; before “的” in “我们的”, it means “our”. Use “我们的+名词” to show shared possession, as when discussing a shared order.
的 “的” links “我们” to “外卖” and shows that the delivery belongs to or is associated with the speakers. A common reuse pattern is “possessor+的+thing”, such as “我的订单”.
外卖 “外卖” means food ordered for delivery, and here it is the delivery that has arrived. Use it when talking about delivered food in daily life, especially with words such as “订单”.
送到 “送到” describes delivering something to a destination; in “送到了”, the food has reached the speakers. A useful pattern is “把+thing+送到+place” when saying where something should be delivered.
了 The “了” in “送到了” presents the delivery as completed and signals the resulting situation that it has arrived. It is useful when reporting that an action has happened or a situation has changed, such as when an order reaches you.
但 “但” introduces a contrast: the delivery arrived, but something is missing. Use “但” to connect two statements when the second one differs from or limits the first.
订单 “订单” means the order placed for the delivery. It commonly combines with words about checking, details, or problems when contacting a service about a purchase.
里 “里” means “inside” or “in”; in “订单里”, it refers to the contents or information within the order. Use “place+里” for something located inside a physical or abstract container.
少 “少” says that something is missing or that there is less than expected; in “少了一部分”, part of the order is absent. Use it when describing a quantity that does not reach the expected amount.
部分 “部分” means a part or portion of a larger whole, here a part of the order. Use it after a noun or within a phrase to identify only one section or amount of something.
联系 “联系” means to contact someone, here customer service. Use “联系+person or organization” when starting communication to ask about an order or solve a problem.
客户服务 “客户服务” means customer service, the support function that handles customers’ questions or problems. It can follow “联系” when you need assistance with an order.
之前 “之前” means before a stated action or time; in “联系客户服务之前”, it places checking the order first. A common pattern is “action A之前，action B” for something that should happen earlier.
先 “先” means first or before the next step, so the order details should be checked before contacting support. Use “先+verb” to give the first step in a sequence.
检查 “检查” means to check or inspect something carefully, here the order details. Use “检查+thing” when verifying information before reporting a problem or making a decision.
详情 “详情” means detailed information, here the specific information recorded in the order. It commonly follows a noun such as “订单” when someone needs to verify the exact contents.
袋子 “袋子” means the bag containing the delivered items. Use it with verbs such as checking, opening, or photographing when discussing the condition or contents of a delivery.
东西 “东西” means a thing or item; here it refers to what is inside the bag. It is useful when the exact name of an item is unknown or not important.
和 “和” links two things that are being compared: the bag’s contents and what the speakers ordered. Use “A和B” to join two nouns or noun phrases.
点 “点” means to order food in “我们点的”, referring to the food the speakers ordered. Use it with a food or drink when describing what someone ordered.
不 “不” makes the comparison negative in “不一样”, saying that the contents do not match. Place it before the word or expression you want to negate in a present or general statement.
一样 “一样” means the same or alike; in “不一样”, it says that the bag’s contents differ from what was ordered. Use “A和B一样” to say two things are the same, or add “不” when they are not.
给 “给” introduces the recipient or target of an action; in “给袋子拍张照片”, it marks the bag as what the photo is taken of. A useful pattern is “给+object+verb” when doing something for or toward an object.
拍 “拍” means to take a photograph here, especially with a camera or phone. Use “拍+照片” for photographing something, such as evidence of a delivery problem.
张 “张” is the classifier used with flat objects and photographs, as in “一张照片”. Use it between a number or demonstrative and “照片” when counting or identifying photos.
照片 “照片” means a photo; here it is evidence showing what arrived in the bag. Use it when documenting an item or sharing visual information with customer service.
这样 “这样” means in this way or this will make the following result possible; here it connects taking a photo with explaining the problem clearly. Use “这样+result” to show how an earlier action helps produce the next result.
你 “你” refers to the person being addressed, the person who can explain the problem. Use it when directly speaking to one person about an action or ability.
就 “就” marks the direct result in “这样你就能…”, meaning that under this arrangement the person can then explain the problem. It commonly appears before a result or next action after a condition or preparation.
能 “能” means can or be able to; here it says the listener will be able to explain the problem. Use “能+verb” to describe someone’s ability or a situation that makes an action possible.
清楚 “清楚” means clearly or in a way that is understood; it describes how the problem should be explained. Use it with verbs such as explaining or describing when the message needs to be understandable.
地 The “地” in “清楚地说明” links “清楚” to the action and shows the manner of explaining. A common pattern is “describing word+地+verb” when saying how an action is performed.
说明 “说明” means to explain or describe the problem so another person understands it. Use “说明+problem or situation” when giving customer service a clear account of what happened.
问题 “问题” means the problem or issue being reported, here the incorrect or incomplete delivery. It commonly follows verbs such as explaining or solving in service conversations.
我 “我” refers to the speaker, who is deciding what action to take. Use it as the subject when stating your own plan, request, or experience.
要 “要” in “我要请他们…” introduces the speaker’s intended action in the question “Should I ask them…?”. Use “要+verb” when asking about or stating an intention to do something.
请 “请” means to ask someone politely to do something; here the speaker asks the delivery service to send the meal. A useful pattern is “请+person+verb” for a polite request.
他们 “他们” refers to the people at the delivery service or support team, and means “them” in “请他们…”. Use it when referring back to a group already understood from the conversation.
把 “把” marks “那份餐点” as the object being handled in the request to send it here. The full meaning comes from the whole sentence; a common pattern is “把+object+verb+result or destination”.
那 “那” points to a specific meal that has already been identified as missing. Use “那+classifier+noun” when referring to a particular item rather than introducing a new one.
份 “份” is the classifier for a portion or serving, as in “那份餐点”. Use it before a food portion when identifying or counting a serving.
餐点 “餐点” means a meal or food item, here the missing serving that should be delivered. Use it when referring to a prepared meal in a delivery or restaurant situation.
送来 “送来” means to deliver or bring something toward the speaker or another reference point; here the missing meal should be delivered here. Use it when the destination is the current place or viewpoint.
吗 “吗” turns the preceding statement into a yes-or-no question, asking whether the speaker should request the missing meal. Place it at the end of a statement when checking whether it is true or appropriate.
如果 “如果” introduces a condition: the request should be made if everyone can wait. Use “如果+condition，result” to discuss what to do under a particular circumstance.
大家 “大家” means everyone in the group involved, here the people waiting for the food. Use it when referring collectively to all members of a group.
都 “都” means all in “大家都能等”, showing that the ability to wait applies to everyone. It commonly follows the subject of a group and comes before the verb or ability expression.
等 “等” means to wait; here it concerns waiting for the missing food to arrive. Use it with a person, event, or expected arrival when saying that someone will remain until it happens.
要求 “要求” means to request or ask for something in a direct way; here it introduces the request for the missing item to be redelivered. Use “要求+thing or action” when stating what service or result you want.
补送 “补送” means to send an omitted or missing item afterward to complete the original delivery. Use it when part of an order was not delivered and the service needs to provide the missing part.
件 “件” is a classifier for an item, used here in “那件东西”. It can identify one individual item when discussing a missing object or piece of an order.
应用 “应用” means an application or app; here it is the app that displays information about the kitchen. Use it when referring to a software application that provides order or service information.
上 “上” means on or displayed on in “应用上”, referring to information shown in the app. Use “platform+上” for information appearing on an app, website, or other medium.
说 “说” means say or state; here the app states that the kitchen can prepare the meal again soon. Use it after a person, message, or source when reporting the information it gives.
厨房 “厨房” means kitchen, here the place or team responsible for preparing the meal. Use it when discussing where food is prepared or who is responsible for preparing it.
很快 “很快” means soon or quickly; here it says the replacement meal can be ready in a short time. It commonly appears before an action, especially when discussing an expected completion or arrival.
重新 “重新” means again or anew, indicating that the meal will be prepared another time after the first delivery problem. Place it before a verb when an action is repeated from the beginning.
准备好 “准备好” means prepare something and have it ready; here the kitchen will have the meal ready again. Use “prepare+好” to emphasize that preparation reaches a ready result.
确认 “确认” means to confirm or make sure that something is true, here that the food will arrive in good condition. Use “确认+statement” when checking an important condition before proceeding.
它 “它” means “it” and refers here to the meal being prepared and delivered. Use it after the item has already been identified, so the same object does not need to be named again.
时 “时” means at the time when an action happens; in “送到时”, it means when the meal arrives. A useful pattern is “verb+时” for describing what happens at the time of another action.
状况 “状况” means condition or state, here the condition of the meal when it arrives. Use it when evaluating whether an item or situation is still acceptable after delivery or handling.
良好 “良好” means good or in good condition; in “状况良好”, it describes an acceptable state on arrival. It commonly follows “状况” when assessing the condition of an item or situation.
会 “会” in “我会…” presents the speaker’s future plan or intended action, here making a polite request. Use “subject+会+verb” when stating what someone will do.
礼貌 “礼貌” refers to politeness; in “礼貌地要求”, it describes making the request in a polite manner. Use it with “地” before an action when explaining how someone behaves toward another person.
一起 “一起” means together; here the photo and order details are sent together to support. Use “several things+一起+verb” when multiple items are handled in the same action.
发给 “发给” means to send or give something to a recipient, here sending the photo and order details to customer service. A useful pattern is “把+thing+发给+recipient” when sending information.
才 “才” means only then or only under that condition; in “这样他们才能帮忙”, it shows that support can help after receiving the needed information. Use “condition+才+result” when a result depends on a required prior condition.
帮忙 “帮忙” means to help or assist; here it describes customer service assisting with the delivery problem. Use it when asking or explaining that another person or service will provide practical help.

Grammar Points

清楚地 + 动词

清楚地说明问题

qīngchu de shuōmíng wèntí

clearly explain the problem

清楚地是副词，放在动词说明前，表示动作进行得清楚。

动词 + 之前

送到之前检查详情

sòngdào zhīqián jiǎnchá xiángqíng

check the details before it is delivered

之前放在动作后，表示在该动作发生以前。

Chinese Vocabulary

不一样 adj
bù yíyàng different; not the same
袋子 noun
dàizi bag
订单 noun
dìngdān order
东西 noun
dōngxi thing; item
检查 verb
jiǎnchá to check; to inspect
客户服务 noun
kèhù fúwù customer service
联系 verb
liánxì to contact
少了一部分 phrase
shǎo le yí bùfen part is missing
送到了 verb
sòngdào le has arrived; was delivered 送到
外卖 noun
wàimài takeout; delivered food
详情 noun
xiángqíng details
之前 prep
zhīqián before

Quiz

Spelling

Tap the letters to spell the word.

customer service

Show Answer客户服务

part is missing

Show Answer少了一部分

to check; to inspect

Show Answer检查

details

Show Answer详情