Checking an unfamiliar statement charge | Learn Korean in English

Sentence explanations

1. 명세서에서 제가 알아보지 못하는 청구 내역을 발견했습니다.

   I noticed a charge on my statement that I don't recognize.

   명세서에서

   on the statement

   제가

   I

   알아보지 못하는

   do not recognize

   청구 내역

   charge

   발견했습니다

   noticed

   More detail

   명세서에서 combines 명세서 (“statement”) with 에서. Here, 에서 marks the statement as the place or source where the finding occurs, so the chunk means “on the statement.” 명세서 is a noun used for a document listing account activity. Example: 명세서에서 오류를 찾았습니다. — “I found an error on the statement.” 제가 is the first-person pronoun 저 (“I”) combined with the subject marker 가; 저 + 가 contracts to 제가. 저 is the polite form used for “I”; in less formal speech, 나 and its subject-marked form 내가 are common alternatives. The subject marker identifies the person doing the recognizing and finding here. Example: 제가 확인하겠습니다. — “I will check it.” 알아보지 못하는 describes the following noun: “that I do not recognize.” Its base verb is 알아보다, which can mean to identify, recognize, or investigate depending on context. Here it means recognizing a charge. The pattern -지 못하다 expresses inability or failure to do something: 알아보지 못하다 means “be unable to recognize” or, in this context, “not recognize.” The ending -는 makes this action verb an attributive form for a noun, so 제가 알아보지 못하는 청구 내역 is “a charge that I do not recognize.” Example: 이름을 알아보지 못했어요. — “I didn’t recognize the name.” 청구 내역 is a noun phrase meaning “billing item” or “charge.” 청구 relates to billing or a claim, while 내역 means a listed detail or record; together they refer to an item shown in billing records, rather than asserting a particular amount. Example: 청구 내역을 확인했습니다. — “I checked the billing details.” 발견했습니다 comes from the base verb 발견하다, “to discover” or “find.” It is the formal-polite past form: the 하다 portion changes through the past form -였-, contracted in this form to 했-, followed by -습니다. Thus it means “found” or “noticed” in a formal, polite style. In this sentence, the fixed translation naturally renders the discovery as “noticed.” Example: 문제를 발견했습니다. — “I noticed a problem.” In the full structure, 명세서에서 sets the document where the event occurred. The subject 제가 identifies the speaker, and 제가 알아보지 못하는 is a relative clause placed before the noun it describes, 청구 내역. Thus, the speaker says that they noticed or found a billing item on the statement that they do not recognize: “I noticed a charge on my statement that I don't recognize.”

2. 가맹점 표기를 확인한 뒤에 이의 제기를 접수할 수 있습니다.

   We can open a dispute after we check the merchant description.

   가맹점

   merchant

   표기

   description; label

   확인한

   checked; confirmed

   뒤에

   after that

   이의 제기

   dispute

   접수할

   file; submit

   수 있습니다

   can; be able to

   More detail

   가맹점 means a merchant or affiliated store. It is a noun; in 가맹점 표기, it specifies what kind of description or label is being discussed. 표기 means a written description, label, or displayed designation. Together, 가맹점 표기 means the merchant description shown in the relevant record. 확인한 comes from 확인하다, “to check” or “to confirm.” The ending -ㄴ makes the verb modify the following noun and presents the checking as completed: 확인한 내용 means “the information that [someone] checked.” Here, 확인한 뒤에 means “after checking.” The subject of 확인한 is understood from the sentence’s intended meaning; the form itself does not identify a separate subject. 뒤에 means “after” when it follows an event or action. A reusable pattern is 동사-(으)ㄴ 뒤에, “after doing ...”: 확인한 뒤에 = “after checking.” 이의 제기 is a noun phrase meaning a dispute, objection, or formal challenge. In this context it refers to submitting a dispute about the relevant charge or merchant description, not simply expressing a casual opinion. 접수할 comes from 접수하다, “to receive/register a submission” and, from the submitter’s perspective in this context, “to file or submit.” Its -ㄹ form connects it to 수 있습니다: 접수할 수 있습니다 means “can file/submit.” The form 접수할 is not the plain present form; it is the prospective or connective form required before 수 있다. 수 있습니다 expresses ability or possibility in a polite style. The pattern 동사-(으)ㄹ 수 있다 means “can do” or “be able to do,” while 동사-(으)ㄹ 수 없다 means “cannot do.” In this sentence, 있습니다 is the formal-polite form, so 접수할 수 있습니다 is a polite statement that filing is possible. The structure is 가맹점 표기를 확인한 뒤에 (“after checking the merchant description”) + 이의 제기를 접수할 수 있습니다 (“[we] can file a dispute”). Thus the whole utterance means: “We can open a dispute after we check the merchant description.”

3. 표기가 모호해서 어디에서 발생한 건지 알 수 없습니다.

   The description is vague, so I can't tell where it came from.

   표기가

   description / label

   모호해서

   being vague, so

   어디에서 … 발생한 건지

   where it came from

   알 수 없습니다

   cannot tell

   More detail

   표기가 means “the description/label” here. 표기 is a noun for a written or displayed designation; -가 marks it as the subject. A useful related form is 표기하다, “to write or display a designation,” but the sentence uses the noun, not that verb. 모호해서 comes from the descriptive verb 모호하다, “to be vague or ambiguous.” Its -아서 ending gives a reason or result: “because it is vague, so…”. Example: 설명이 모호해서 이해하기 어렵습니다. — “The explanation is vague, so it is difficult to understand.” 어디에서 asks “where/from where.” 어디 is the location question word, and -에서 marks the place or source associated with an action or event. Here it asks about the source of the event, not necessarily a physical location. 발생한 건지 contains 발생하다, “to occur” or “to arise.” 발생한 is its past form used before the following noun-like element, indicating something that occurred. 건지 is the contracted form of 것인지; it turns the preceding content into an embedded question, roughly “whether/where it is that…”. Together with 어디에서, this forms the reusable pattern 어디에서 V-ㄴ/은 건지, “where [something] occurred/came from.” 알 수 없습니다 uses 알다, “to know,” in the construction V-(으)ㄹ 수 없다, “cannot V” or “there is no way to determine V.” 알 수 없습니다 is the formal-polite negative form. Example: 이름만으로는 출처를 알 수 없습니다. — “The source cannot be determined from the name alone.” Putting the parts together, 표기가 모호해서 gives the reason: the displayed description is vague. 어디에서 발생한 건지 asks where it originated or occurred, and 알 수 없습니다 says that this cannot be determined. The whole utterance means: “The description is vague, so I can’t tell where it came from.”

4. 일부 결제 처리 업체는 고객이 매장에서 보는 상호와 달라 보이는 이름을 사용합니다.

   Some processors use a name that looks different from the shop customers see.

   일부

   some; a portion of

   결제

   payment

   처리

   processing

   업체

   company; provider

   고객

   customer

   매장

   shop; store

   보는

   seeing; looking at

   상호

   business name

   달라 보이는

   appearing different

   이름

   name

   사용합니다

   use; uses

   More detail

   일부 means “some” or “a portion,” without specifying an exact number. It limits 결제 처리 업체, so the sentence is about some providers, not necessarily all of them. 결제 means payment, and 처리 means handling or processing. Together, 결제 처리 is a compact noun phrase meaning payment processing. Korean commonly places a noun before another noun to specify its type or purpose; here, 결제 describes what kind of 처리 is involved. 업체 means a company or provider, often a business that supplies a service. 결제 처리 업체 therefore means payment-processing providers. The form 업체는 marks this noun phrase as the topic with 는; 는 is attached to the final noun of the phrase. 고객 means customer. In 고객이, 이 marks 고객 as the subject of the following modifier 보는: the customers are the ones who see the business name. 매장 means shop or store. 매장에서 uses 에서 to mark the place where an action takes place, so 매장에서 보는 means “see at the shop.” 보는 is the present attributive form of 보다, “to see” or “to look at.” The pattern 동사-는 + 명사 describes a noun by an action viewed as current, habitual, or generally relevant: 고객이 매장에서 보는 상호 means “the business name that customers see at the shop.” Here, 고객이 is the subject of 보는, not of the main verb 사용합니다. 상호 means a business name or trading name. In this sentence, it is the name customers see at the shop. Example: 상호를 확인합니다. — “I check the business name.” 달라 보이는 contains 다르다, “to be different,” and 보이다, “to look or appear.” 달라 is the connective form of 다르다, and 보이는 is the present attributive form of 보이다. Together, 달라 보이는 means “appearing different” or “looking different.” The comparison marker 와 in 상호와 달라 보이는 identifies the reference point: the name appears different from the business name. This is about appearance or impression, rather than directly asserting that the two names are unrelated. 이름 means name. In 상호와 달라 보이는 이름, it is the head noun modified by the whole preceding clause: “a name that appears different from the business name.” 사용합니다 is the formal-polite present form of 사용하다, “to use.” The ending -ㅂ니다 gives a formal, polite statement style. The subject is understood from the topic 일부 결제 처리 업체, so the providers use the name. As a whole, 일부 결제 처리 업체는 sets up “some payment-processing providers.” The clause 고객이 매장에서 보는 상호와 달라 보이는 이름을 describes the object: “a name that looks different from the business name customers see at the shop.” Finally, 사용합니다 states the action. The complete meaning is: “Some payment-processing providers use a name that looks different from the business name customers see at the shop.”

5. 공식적으로 이의 제기를 접수하기 전에 최근 영수증을 확인해 보겠습니다.

   I'll check my recent receipts before filing a formal dispute.

   공식적으로

   formally

   이의 제기

   dispute

   접수하기

   filing

   전에

   before

   최근

   recent

   영수증

   receipts

   확인해 보겠습니다

   I’ll check

   More detail

   공식적으로 means “formally” here. It is an adverb, so it describes the manner of the action rather than the receipt or dispute itself. Korean 공식적 is the related adjective-like form meaning “official/formal,” and 공식적으로 is its adverbial form. 이의 제기 is a noun phrase meaning “a dispute” or “an objection.” 이의 refers to an objection or disagreement, while 제기 is the act of raising or submitting it. Together, 이의 제기 is a useful formal expression for raising a dispute or objection; it is not a verb by itself. A related reusable pattern is 이의를 제기하다, “to raise an objection.” 접수하기 comes from the verb 접수하다, “to receive or register a submission,” and here refers to filing the dispute. The ending -기 turns the verb into a noun-like form, allowing it to occur before 전에, “before.” Thus 접수하기 전에 means “before filing/submitting it.” The observed form is not the finite verb 접수합니다; it is the -기 form used in this time expression. 전에 means “before.” In this sentence it follows the noun-like verb form 접수하기 and establishes that the checking happens earlier than the filing. A reusable pattern is V-기 전에, “before doing V,” for example: 출발하기 전에 확인하세요. — “Please check before departing.” 최근 means “recent” or “most recent.” It modifies 영수증, so 최근 영수증 refers to receipts from the recent period. It is an attributive modifier that normally appears before the noun it describes. This word does not itself specify an exact date range. 영수증 means “receipt.” In this utterance, the plural meaning “receipts” is supplied by the context and English translation; Korean does not require a plural ending on this noun here. A useful example is 영수증을 보관하세요. — “Keep the receipt(s).” 확인해 보겠습니다 combines 확인하다, “to check or verify,” with -아/어 보다, which presents trying or carrying out an action to see its result, and -겠습니다, a polite formal ending expressing the speaker’s intention here. The form 확인해 is the connective form of 확인하다; 보겠습니다 is the inflected form of 보다 with -겠- and the formal polite ending -습니다. In this context the whole construction naturally means “I’ll check,” rather than emphasizing a literal act of looking. For example, 내용을 확인해 보겠습니다. means “I’ll check the details.” Putting the parts together, 최근 영수증을 확인해 보겠습니다 means “I’ll check my recent receipts,” with 을 marking the receipts as the object of checking. 공식적으로 이의 제기를 접수하기 전에 means “before formally filing a dispute.” The complete utterance therefore means: “I’ll check my recent receipts before filing a formal dispute.”

6. 그 청구 내역이 본인 거래라는 것을 확인하면 처리가 지연되는 것을 막을 수 있습니다.

   That can prevent delays if you recognize the charge.

   그

   that

   청구 내역

   charge details

   본인

   one’s own

   거래

   transaction

   확인하면

   if you confirm

   처리

   processing

   지연되는

   being delayed

   막을 수 있습니다

   can prevent

   More detail

   그 points to an already identifiable item and functions before the noun it describes. Here, together with 청구 내역, it refers to the charge details in question; the form itself does not identify a particular participant. 청구 내역 means the details or record of a charge. 내역 is useful for an itemized record or breakdown, so it can also occur in expressions for payment or usage details. In this sentence, it is the thing being recognized as a transaction belonging to the relevant person. 본인 means the person themself, or one’s own person, often in official or administrative language. In 본인 거래, it marks the transaction as belonging to the person concerned. It is not simply a general possessive for every context; conversational Korean often uses another possessive expression depending on the intended relationship. 거래 means a transaction. It is a noun used for a purchase, payment, or other financial dealing. The combination 본인 거래 means “one’s own transaction” here. 확인하면 comes from 확인하다, “to check or confirm,” plus -(으)면, a conditional form. The result means “if/when [someone] confirms.” Korean commonly leaves the subject unstated when it is recoverable; the fixed translation supplies “you” for this action. For example, 주소를 확인하면 알려 주세요 means “If you confirm the address, please let me know.” The segment 본인 거래라는 것을 turns the statement “it is one’s own transaction” into a noun-like object of 확인하다. -라는 것 can present the content of a statement as “the fact that …” or “that ….” Thus, the meaning is “confirm that the charge details are one’s own transaction,” rather than merely “confirm the transaction.” 처리 means processing or handling. It is a noun and can refer to the handling of a request, payment, case, or administrative matter. Here it names the processing whose delay is to be prevented. 지연되는 comes from 지연되다, “to be delayed,” and is the form used before a following noun-like element. 지연되다 describes the processing as undergoing delay; it is not the active verb “delay.” In 처리가 지연되는 것, 처리 is the subject of the delay, and 지연되는 것 means “the fact or event of being delayed.” 막을 수 있습니다 combines 막다, “to prevent or stop,” with -(으)ㄹ 수 있다, “can/be able to,” in the polite form 있습니다. The construction expresses possibility or ability to prevent something. For example, 오류를 막을 수 있습니다 means “It can prevent errors.” The thing prevented appears before 막다, here as 처리가 지연되는 것. Putting the parts together: 그 청구 내역이 makes the charge details the subject of the embedded statement; 본인 거래라는 것을 확인하면 means “if you confirm that they are your own transaction”; and 처리가 지연되는 것을 막을 수 있습니다 means “you can prevent the processing from being delayed.” The whole utterance therefore means: “That can prevent delays if you recognize the charge.”

7. 그래도 여전히 분명하지 않다면 해당 거래를 조사해 주셨으면 합니다.

   If it still isn't clear, I want the transaction investigated.

   그래도

   even so; still

   여전히

   still

   분명하지 않다면

   if it is not clear

   해당

   relevant; that particular

   거래

   transaction

   조사해

   investigate

   주셨으면 합니다

   I would like you to do it

   More detail

   그래도 introduces a contrast with something already considered: “even so” or “nevertheless.” It is reusable when the next statement remains true despite that earlier point. 여전히 means that the situation continues unchanged: “still” or “yet.” Together, 그래도 여전히 gives “even so, still,” with 그래도 marking the contrast and 여전히 marking continuation. 분명하지 않다면 means “if it is not clear.” The adjective 분명하다 means “to be clear” or “definite.” In this form, -지 않다 negates it, producing 분명하지 않다, “not clear,” and -다면 makes a conditional meaning, “if.” The pattern A-지 않다면 is useful for “if A is not …”; for example, 확실하지 않다면 다시 확인하세요 means “If it is not certain, check again.” 해당 is a formal modifier meaning “the relevant” or “that particular.” It normally comes before the noun it specifies, as in 해당 서류 (“the relevant document”). It does not itself identify the noun; here it modifies 거래. 거래 is a noun meaning “transaction” or “deal.” In this utterance it refers to the transaction under discussion. A useful related contrast is 거래 내역, “transaction details/history,” which refers to the record of a transaction rather than the transaction as an action or event itself. 조사해 is the connective form of 조사하다, “to investigate” or “to examine.” 조사하다 becomes 조사해 before another verb in the -아/어 connection. Here it connects to 주셨으면 합니다, so the investigation is presented as an action requested from the addressee. For example, 문제를 조사해 주세요 means “Please investigate the problem.” 주셨으면 합니다 is a formal, indirect request pattern. It contains 주다, literally “to give,” used after another action to mean doing that action as a favor or for someone’s benefit; the honorific marker -시-; and -었으면 합니다, a polite expression of wishing or requesting. In this construction, it does not normally mean that the action already happened. The understood subject of 조사해 is the requested person, while the speaker politely expresses a wish for that person to investigate. The full pattern V-아/어 주셨으면 합니다 means “I would like you to V” or “I would appreciate it if you would V.” Putting the parts together, 그래도 여전히 분명하지 않다면 sets the condition “if it still is not clear, even so,” 해당 거래 identifies “the relevant transaction,” and 조사해 주셨으면 합니다 makes a polite request for its investigation. The whole utterance means: “If it still isn’t clear, I want the transaction investigated.”

8. 고객님의 우려 사항을 기록하고 검토를 시작하겠습니다.

   We'll document your concern and start the review.

   고객님의

   your (honorific)

   우려 사항을

   concern

   기록하고

   document and

   검토를

   review

   시작하겠습니다

   will start

   More detail

   고객님의 means “your” here. It is formed from 고객님 (“customer,” with the honorific suffix 님) plus 의, which marks possession or association. The honorific form makes the reference respectful; it does not by itself add a number. A reusable pattern is [person or role]의 [noun] for “[person or role]’s [noun].” 우려 사항을 means “concern” here. 우려 사항 is a useful Korean expression for a concern or matter of concern, and 을 marks this noun phrase as the object of 기록하다, “to record.” Korean object marking distinguishes what is acted on; 을 follows a noun ending in a consonant, while 를 is used after a vowel. The fixed sentence does not require interpreting the Korean noun as singular or plural beyond the translation’s “your concern.” 기록하고 comes from the verb 기록하다, “to record” or “to document.” The ending -고 connects this action to another coordinated action: 기록하고 ... 시작하다 means “document and ... start.” In this form, -고 itself does not mark past or future time; the later verb carries the sentence’s prospective commitment. 검토를 contains the noun 검토, “review,” followed by the object marker 를. It is the thing that will be started. The marker is 를 rather than 을 because 검토 ends in a vowel sound. In a reusable pattern, 검토를 시작하다 means “to start a review”; the noun remains an object of 시작하다. 시작하겠습니다 comes from 시작하다, “to start,” with the formal polite ending -겠습니다. In this context, -겠습니다 presents the speaker’s intention or commitment, giving the fixed translation “will start.” Its function depends on context; it is not a universal mechanical equivalent of every future-time statement. The ending also makes the utterance formal and respectful. Together, 고객님의 우려 사항을 identifies the customer’s concern as the object of 기록하다. 기록하고 links that action to 검토를 시작하겠습니다, where 검토 is the object of 시작하다. The complete meaning is: “We’ll document your concern and start the review.”