Checking an unfamiliar statement charge | Learn Korean in English

About This Lesson

Use Checking an unfamiliar statement charge to practice Korean conversation, pronunciation, vocabulary, grammar, and quizzes.

Dialogue

명세서에서 제가 알아보지 못하는 청구 내역을 발견했습니다.

myuhng-SEH-suh-eh-suh JEH-gah ah-rah-BOH-jee moh-TAH-neun CHOONG-goo NEH-yuh-geuhl bahl-GYUN-het-SSUHM-nee-dah I noticed a charge on my statement that I don't recognize.

가맹점 표기를 확인한 뒤에 이의 제기를 접수할 수 있습니다.

gah-MAENG-juhm PYOH-gee-reuhl HWAH-gin-hahn DWEE-eh EE-ee JEH-gee-reuhl JUHP-ssu-hal soo eet-SSUHM-nee-dah We can open a dispute after we check the merchant description.

표기가 모호해서 어디에서 발생한 건지 알 수 없습니다.

PYOH-gee-gah moh-HOH-hae-suh uh-DEE-eh-suh bahl-SSAENG-hahn guhN-jee ahl soo UHP-ssuhm-nee-dah The description is vague, so I can't tell where it came from.

일부 결제 처리 업체는 고객이 매장에서 보는 상호와 달라 보이는 이름을 사용합니다.

eel-BOO kyuhl-JJEH chuh-REE UHP-cheh-nuhn goh-GEH-gee mae-JAHNG-eh-suh BOH-neun SAHNG-hoh-wah DAHL-lah boh-EE-neun EE-reum-uhl sah-YOHNG-hahm-nee-dah Some processors use a name that looks different from the shop customers see.

공식적으로 이의 제기를 접수하기 전에 최근 영수증을 확인해 보겠습니다.

gohng-SHIK-jjuhg-uh-ro EE-ee JEH-gee-reuhl JUHP-ssu-ha-gee JUHN-eh CHWEH-guhn YUHNG-soo-jeung-uhl HWAH-gin-hae BOH-geh-ssuhm-nee-dah I'll check my recent receipts before filing a formal dispute.

그 청구 내역이 본인 거래라는 것을 확인하면 처리가 지연되는 것을 막을 수 있습니다.

guh CHOONG-goo NEH-yuh-gee BOH-neen guh-RAE-rah-neun guh-suhl HWAH-gin-ha-myun chuh-REE-gah jee-YUN-dweh-neun guh-suhl MAH-geuhl soo eet-SSUHM-nee-dah That can prevent delays if you recognize the charge.

그래도 여전히 분명하지 않다면 해당 거래를 조사해 주셨으면 합니다.

guh-RAE-doh yuh-JUHN-hee boon-MYUHNG-ha-jee AHN-tah-myun hae-DAHNG guh-RAE-reuhl JOH-sah-hae JOO-shyuh-ssuh-myun HAHM-nee-dah If it still isn't clear, I want the transaction investigated.

고객님의 우려 사항을 기록하고 검토를 시작하겠습니다.

goh-GAENG-nee-meh oo-RYUH sah-HAHNG-uhl gee-ROOK-hah-go gum-TOH-reuhl shee-JAHK-ha-geh-ssuhm-nee-dah We'll document your concern and start the review.

Word by Word

명세서에서 Here, 명세서에서 means “on the statement,” identifying the document where the charge was found. 에서 marks the place or source of an action, so it can also be reused with places in patterns such as 학교에서 공부합니다. A learner could use this when pointing out information found on a bank statement or another document.

제가 제가 means “I” as the subject of 알아보지 못하는, showing that the speaker is the person who cannot recognize the charge. 제 is the form of “I” used before the subject marker 가. This form is useful when making clear who performed or experienced an action, as in 제가 확인하겠습니다.

알아보지 알아보지 contributes the meaning “recognize or identify” in the phrase 알아보지 못하는 청구 내역. It is the 연결 form of 알아보다 before 못하다, allowing the inability to recognize to be expressed as part of a noun phrase. This pattern can be reused with a person or thing that someone cannot identify.

못하는 못하는 means “that I cannot recognize” here, modifying 청구 내역 and showing inability rather than a simple lack of recognition. It comes from 못하다 combined with the noun-modifying form 는. A common reusable pattern is 제가 알아보지 못하는 + noun for something the speaker cannot identify.

청구 청구 refers to a charge or billing in this banking context. It combines with 내역 to specify the details of a charge shown on the statement. It is useful in financial expressions involving 청구 내역 or 청구 금액.

내역을 내역을 means “the details” or “the transaction information,” and 을 marks it as the object of 발견했습니다. Together with 청구, it refers to the charge details found on the statement. This object pattern can be reused with other kinds of records, such as 사용 내역을 확인하다.

발견했습니다 발견했습니다 means “noticed” or “discovered” in the formal polite statement about finding the unfamiliar charge. The form is used when reporting that something was found or noticed. It can be reused with an unexpected item, problem, or fact as the object.

가맹점 가맹점 means “merchant” or “affiliated store” in the banking context. It identifies the business associated with the merchant description being checked. This term is useful when asking which store or business appears in a payment record.

표기를 표기를 means “the description or notation” and marks it as the object of 확인한. Here it refers specifically to the merchant name shown in the payment record. It can be reused when checking a label, displayed name, or written notation.

확인한 확인한 means “having checked” or “that was checked” here, modifying 뒤에 in the time expression 확인한 뒤에. It connects the completed checking of the merchant description to the next action. A common pattern is noun을 확인한 뒤에 + action, meaning “after checking the noun.”

뒤에 뒤에 means “after” in 확인한 뒤에, referring to the time following the check. With a verb form such as 확인한, it creates a sequence in which one action happens first. This pattern is useful for describing the next step after completing a task.

이의 이의 means an objection or disagreement in the formal expression 이의 제기. It indicates that the speaker does not accept or recognize the charge. It is normally used here as part of the fixed administrative expression 이의 제기 rather than as a standalone action.

제기를 제기를 means “raising or filing” and marks the noun phrase 이의 제기 as the object of 접수할. In this context, it refers to formally submitting an objection about the charge. The pattern 이의 제기를 접수하다 is useful when discussing the filing of a dispute.

접수할 접수할 means “to accept or file” in the phrase 이의 제기를 접수할 수 있습니다. It is the form of 접수하다 used before 수, expressing an action that can be carried out. This form can be reused before 수 있다 or 수 없습니다 when describing whether an application, complaint, or request can be filed.

수 수 expresses possibility or ability in 접수할 수 있습니다, so the whole phrase says that the dispute can be filed. It appears after a verb form such as 접수할 and works with 있다 or 없다. The reusable pattern verb-(으)ㄹ 수 있습니다 means “can do” or “it is possible to do.”

있습니다 있습니다 completes the possibility expression 접수할 수 있습니다 and gives it a formal polite ending. With 수, 있다 indicates that the action is possible. This form is useful in professional explanations about what can be done.

표기가 표기가 means “the description” as the subject of 모호해서. The subject marker 가 shows that the ambiguity belongs to the merchant description, which is why the speaker cannot identify the source. This form can be reused when describing a label or notation as unclear or ambiguous.

모호해서 모호해서 means “because it is vague,” giving the reason the speaker cannot tell where the charge came from. 서 connects this reason to the following result. It can be reused with an adjective before a consequence, such as 정보가 모호해서 확인하기 어렵습니다.

어디에서 어디에서 means “where” or “from where” in the embedded question about the origin of the charge. 에서 marks the place or source from which something originated. This form is useful when asking where an event, item, or payment came from.

발생한 발생한 means “that originated” or “that occurred” here, modifying the embedded question about the source of the charge. It describes the charge as having arisen somewhere. A reusable pattern is 어디에서 발생한 + noun, meaning “a noun that originated where.”

건지 건지 marks the preceding information as an embedded question: “where it came from.” It is used here after 발생한 to express uncertainty about the source rather than asking the question directly. This pattern is useful when saying that someone cannot tell or does not know whether or how something happened.

알 알 contributes the meaning “know” or “tell” in 알 수 없습니다, referring to whether the speaker can determine the source. It appears before 수 to form an ability or possibility expression. A common pattern is 알 수 있다 or 알 수 없다 for “can or cannot tell.”

없습니다 없습니다 completes 알 수 없습니다, meaning that there is no way for the speaker to determine where the charge came from. With 수, 없다 expresses impossibility rather than the physical absence of an object. This formal polite form is useful when explaining that information cannot be determined.

일부 일부 means “some” or “a certain portion,” referring to only some payment processors rather than all of them. It commonly comes before a noun without a separate plural marker. This word is useful when making a limited statement about part of a group.

결제 결제 means “payment” in 결제 처리 업체, referring to the handling of a payment. It is used here as part of a compound describing payment processing. It can be reused in financial contexts such as 결제 방법 or 결제 내역.

처리 처리 means “processing” here, specifically the processing of payments by an 업체. It combines with 결제 to describe the work of handling a payment. This noun is reusable with other administrative or technical processes, such as 신청 처리.

업체는 업체는 means “the companies” or “the providers,” with 는 marking 결제 처리 업체 as the topic of the explanation. Here it introduces payment-processing companies that may use a different name. This topic pattern is useful when contrasting what one type of organization does with another.

고객이 고객이 means “the customers” as the subject of 보는, identifying who sees the business name at the shop. The subject marker 이 marks 고객 as the person carrying out the viewing. This form is useful when specifying who performs an action inside a longer noun phrase.

매장에서 매장에서 means “at the shop,” identifying the place where customers see the business name. 에서 marks the location of 보는. This pattern can be reused for actions that happen at a store, office, or other place.

보는 보는 means “that customers see” here, modifying 상호 and describing the name visible to customers at the shop. It comes from 보다 in the noun-modifying form 는. A reusable pattern is 사람이 보는 + noun for something a person sees.

상호와 상호와 means “the business name, compared with” the processor’s name. 와 links 상호 to 달라, marking the name used at the shop as the comparison point. This pattern is useful with 달라요 or 다릅니다 when saying that two names or items differ.

달라 달라 means “different” in the connected expression 달라 보이는 이름. It describes the processor’s displayed name as differing from the shop name customers see. It can be reused before 보이다 or other following expressions when explaining a difference.

보이는 보이는 means “that appears” or “that looks,” modifying 이름 and describing how the name is presented to the customer. It comes from 보이다 in the noun-modifying form 는. The pattern 달라 보이는 + noun is useful for something that appears different from a comparison point.

이름을 이름을 means “the name” and 을 marks it as the object of 사용합니다. Here it refers to the name displayed by a payment processor, which may differ from the shop’s customer-facing name. This object pattern can be reused with 사용하다 for a name, label, or other identifier.

사용합니다 사용합니다 means “use” in the formal polite statement that some processors use a different name. It describes the companies’ choice of name in their records. This form is useful in professional contexts when explaining which method, term, or identifier an organization uses.

공식적으로 공식적으로 means “formally” or “officially,” describing the manner of filing the dispute. It distinguishes a formal submission from merely asking about or checking a charge. This adverb can be reused before administrative actions such as 신청하다 or 발표하다.

접수하기 접수하기 means “filing” or “submitting” in 접수하기 전에. It is the noun-like form of 접수하다 used before 전에 to identify an action that has not yet happened. The pattern verb-기 전에 means “before doing the verb,” and can be used with applications, complaints, or requests.

전에 전에 means “before” in 접수하기 전에, placing the receipt check earlier than the formal filing. It follows the noun-like verb form 접수하기 to connect the two actions in time. This pattern is useful for stating what should happen before an administrative step.

최근 최근 means “recent” and modifies 영수증, referring to receipts from the near past that may help identify the charge. It is used directly before the noun it describes. This word is useful when reviewing recent records, payments, or events.

영수증을 영수증을 means “the receipts,” and 을 marks them as the object of 확인해 보겠습니다. The receipts are being checked to see whether they match the unfamiliar charge. This object pattern is useful for documents used to verify a payment or purchase.

확인해 확인해 means “check” or “confirm” in 확인해 보겠습니다. It is the connected form of 확인하다 before 보겠습니다, linking the checking action to the speaker’s intention. A common pattern is noun을 확인해 보다 for trying to check or verify something.

보겠습니다 보겠습니다 adds the meaning “will try” or “will check” after 확인해, presenting the speaker’s polite intention to check the receipts. Here it is part of 확인해 보겠습니다, where 보다 supports the idea of trying an action. This expression is useful when politely offering to investigate or verify something.

그 그 means “that,” referring back to the charge details already under discussion. It points to a specific item known from the context rather than introducing a new one. This demonstrative is useful before a noun when referring back to something previously mentioned.

내역이 내역이 means “the details” as the subject of 본인 거래라는 것을 확인하면. Here it refers back to the charge details and identifies what is confirmed as the customer’s own transaction. The subject marker 이 is useful when marking the item described in a clause.

본인 본인 means “the person concerned” or “one’s own,” and here it identifies the transaction as belonging to the customer. It is used in formal administrative language to refer to the relevant individual. This word is useful when distinguishing the customer’s own transaction from someone else’s.

거래라는 거래라는 means “that it is a transaction,” introducing the content being confirmed. 라는 marks 거래 as the label or description inside the larger phrase 거래라는 것을. This form is useful when stating or checking that something is a particular kind of thing.

것을 것을 means “the fact or matter” and marks 거래라는 것 as the object of 확인하면. The speaker is confirming the fact that the charge is the customer’s transaction. This pattern is reusable when a whole clause or fact functions as the object of a verb.

확인하면 확인하면 means “if or when you confirm,” setting the condition for preventing processing delays. 면 connects the confirmation to its possible result. A common pattern is noun을 확인하면 + result, meaning “if or when you confirm the noun, the result follows.”

처리가 처리가 means “the processing” as the subject of 지연되는, referring to the handling of the dispute or payment issue. The subject marker 가 identifies what may be delayed. This form can be reused when describing the status of an administrative process.

지연되는 지연되는 means “being delayed,” modifying the processing in 처리가 지연되는 것을. It describes an unwanted delay that can be prevented by recognizing the charge. This pattern is useful for describing a process that is currently or potentially delayed.

막을 막을 means “to prevent” in 막을 수 있습니다, referring to preventing delays. It appears before 수 to express that the prevention is possible. A reusable pattern is 문제를 막을 수 있습니다, meaning “can prevent a problem.”

그래도 그래도 means “even so” or “still,” marking a continuation after the receipts have been checked. Here it introduces the possibility that the charge may remain unclear despite that step. This word is useful when presenting an outcome that remains true after a previous action or condition.

여전히 여전히 means “still” or “yet,” emphasizing that the lack of clarity continues. It modifies 분명하지 않다면 and shows that the situation has not changed. This adverb is useful when an earlier problem remains unresolved.

분명하지 분명하지 means “not clear” in 분명하지 않다면. 지 connects the adjective to the following conditional ending, while the negative meaning is completed by 않다면. This form is useful when describing information or an explanation whose meaning is not definite.

않다면 않다면 means “if it is not,” completing the condition 분명하지 않다면: “if it is still not clear.” It forms a conditional negative clause with the preceding adjective. This pattern is useful when stating what should happen if a situation remains unresolved.

해당 해당 means “the relevant” or “the applicable,” narrowing 거래 to the specific transaction under discussion. It is commonly placed directly before the noun it identifies. This word is useful in formal support or administrative language when referring to the item concerned.

거래를 거래를 means “the transaction,” and 를 marks it as the object of 조사해 주셨으면 합니다. It refers to the specific payment that remains unclear. This object pattern is useful when asking someone to review or investigate a particular transaction.

조사해 조사해 means “investigate” or “look into,” connected to 주셨으면 in the polite request. It asks the support desk to examine the transaction. This form can be reused with a problem, claim, or transaction as the object of an investigation.

주셨으면 주셨으면 contributes the meaning “if you would do it for me” in the polite request 조사해 주셨으면 합니다. 주다 presents the action as a service done for the speaker, and 으셨으면 expresses a respectful wish or request. This pattern is useful when politely asking a service provider to carry out an action.

합니다 합니다 completes the formal polite request 주셨으면 합니다, meaning “I would like you to investigate it.” In this expression, it makes the speaker’s wish or request into a polite statement. The same formal ending is widely used in professional communication.

고객님의 고객님의 means “the customer’s,” referring respectfully to the person’s concern. 님 adds respectful wording to 고객, and 의 marks possession. This form is useful in customer-service language when referring politely to something belonging to the customer.

우려 우려 means “concern” or “worry” in 우려 사항, referring to the customer’s concern about the unfamiliar charge. It is a formal noun often used for an issue that someone has raised. This word is useful in support or administrative contexts when recording a customer’s concern.

사항을 사항을 means “the matter or issue,” and 을 marks 우려 사항 as the object of 기록하고. Here it refers to the specific concern that the customer has reported. The pattern 사항을 기록하다 is useful for documenting an issue or request.

기록하고 기록하고 means “document and,” linking the act of recording the customer’s concern to starting the review. 고 connects this action to the next coordinated action. This form is useful when listing two actions performed in sequence or together.

검토를 검토를 means “the review,” and 를 marks it as the object of 시작하겠습니다. It refers to the formal examination of the concern and transaction. This object pattern is useful with 시작하다 for beginning a review, investigation, or process.

시작하겠습니다 시작하겠습니다 means “will start,” expressing the support representative’s formal polite intention to begin the review. It is used here after 기록하고 to state the next service action. This form is useful when announcing a planned or immediate professional action.

Grammar Points

-아서/어서: 이유나 원인을 나타냄

표기가 모호해서 거래를 조사해요.

PYOH-gee-gah moh-HOH-hae-suh guh-RAE-reuhl JOH-sah-hae-yoh

I investigate the transaction because the listed name is vague.

-아서/어서 connects a reason to the following action. 모호하다 becomes 모호해서.

동사 + -(으)ㄴ + 명사: 과거 관형사형

확인한 청구 내역을 기록하고 검토해요.

HWAH-gin-hahn CHOONG-goo NEH-yuh-geuhl gee-ROOK-hah-go gum-TOH-hae-yoh

I document and review the charge details that I checked.

-(으)ㄴ modifies a noun with a completed action: 확인하다 becomes 확인한 before 청구 내역.

Korean Vocabulary

가맹점 noun

gah-MAENG-juhm merchant; affiliated store

가맹점 표기를 확인한 뒤에 이의 제기를 접수할 수 있습니다.

결제 처리 업체 phrase

kyuhl-JJEH chuh-REE UHP-cheh payment processor

일부 결제 처리 업체는 고객이 매장에서 보는 상호와 달라 보이는 이름을 사용합니다.

명세서 noun

myuhng-SEH-suh statement

명세서에서 제가 알아보지 못하는 청구 내역을 발견했습니다.

모호하다 adj

moh-HOH-hah-dah to be vague; to be ambiguous 모호해서

표기가 모호해서 어디에서 발생한 건지 알 수 없습니다.

발견하다 verb

bahl-GYUN-hah-dah to notice; to discover 발견했습니다

명세서에서 제가 알아보지 못하는 청구 내역을 발견했습니다.

발생하다 verb

bahl-SSAENG-hah-dah to occur; to arise 발생한

표기가 모호해서 어디에서 발생한 건지 알 수 없습니다.

알아보지 못하다 verb

ah-rah-BOH-jee moh-TAH-dah to fail to recognize 알아보지 못하는

명세서에서 제가 알아보지 못하는 청구 내역을 발견했습니다.

이의 제기 phrase

EE-ee JEH-gee dispute; objection

가맹점 표기를 확인한 뒤에 이의 제기를 접수할 수 있습니다.

접수하다 verb

JUHP-ssu-hah-dah to accept; to file; to register a submission 접수할

가맹점 표기를 확인한 뒤에 이의 제기를 접수할 수 있습니다.

청구 내역 phrase

CHOONG-goo NEH-yuhk charge details; charge entry

명세서에서 제가 알아보지 못하는 청구 내역을 발견했습니다.

표기 noun

PYOH-gee 表示; listed name or description

가맹점 표기를 확인한 뒤에 이의 제기를 접수할 수 있습니다.

확인하다 verb

HWAH-gin-hah-dah to check; to confirm 확인한

가맹점 표기를 확인한 뒤에 이의 제기를 접수할 수 있습니다.

Quiz

Word Order

Arrange the words in the correct order.

We'll document your concern and start the review.

Show Answer

고객님의 우려 사항을 기록하고 검토를 시작하겠습니다.

Spelling

Tap the letters to spell the word.

to notice; to discover

Show Answer

발견했습니다

to be vague; to be ambiguous

Show Answer

모호해서

to occur; to arise

Show Answer

발생한

merchant; affiliated store

Show Answer

가맹점