Fixing a Missing Delivery Item | Learn Dutch in English

Dutch lesson set in a contemporary Amsterdam everyday setting: In daily life, two adults check a delivery order, document a missing item, and contact support politely..

EN → NL / Level: B1

About This Lesson

Use Fixing a Missing Delivery Item to practice Dutch conversation, pronunciation, vocabulary, grammar, and quizzes.

Dialogue

A

Onze bestelling is bezorgd, maar een deel van de bestelling ontbreekt.

ON-zuh buh-STELL-ing iss buh-ZORKT, mahr un dayl vahn duh buh-STELL-ing ont-BRAYKT. Our delivery arrived, but part of the order is missing.
B

Controleer de bestelgegevens voordat je contact opneemt met de klantenservice.

kon-troh-LAIR duh buh-STELL-guh-VAY-khuns vohr-DAHT yuh KON-tahkt op-NAYMT met duh KLAHN-tuh-ser-vih-suh. Check the order details before contacting support.
A

De tas komt niet overeen met wat we hebben besteld.

Duh TAHSS KOHMT neet oh-vuh-RAYN met vaht vuh HEB-uh(n) buh-STELT. The bag does not match what we requested.
B

Maak een foto van de tas, zodat je het probleem duidelijk kunt uitleggen.

MAHK un FOH-toh vahn duh TAHSS, soh-DAHT yuh uht proh-BLAYM DOY-duh-luck kunt OYT-lekh-un. Take a photo of the bag so you can explain the problem clearly.
A

Zal ik hun vragen om de ontbrekende maaltijd te sturen?

ZAHL ik hoon VRAH-khun awm duh ont-BRAY-kuhn-duh MAHL-tite tuh STUUR-un? Should I ask them to send the missing meal?
B

Vraag eerst om het ontbrekende item als iedereen kan wachten.

VRAH-kh AYRST awm uht ont-BRAY-kuhn-duh EYE-tum ahls EE-duh-RAYN kahn VAHKH-tun. Ask for the missing item first if everyone can wait.
A

De app zegt dat de keuken het binnenkort opnieuw kan klaarmaken.

Duh ep zekht daht duh KUR-kuhn uht bih-nuh-KORT op-NEE-oo kahn KLAHR-mah-kun. The app says the kitchen can prepare it again soon.
B

Zorg ervoor dat het nog in goede staat kan aankomen.

ZORKH air-VOHR daht uht nokh ihn KHOH-duh staht kahn AHNG-koh-mun. Make sure it can still arrive in good condition.
A

Ik zal beleefd om het ontbrekende item vragen.

Ik zahl buh-LAYFT awm uht ont-BRAY-kuhn-duh EYE-tum VRAH-khun. I will request the missing item politely.
B

Voeg de foto en de bestelgegevens toe, zodat de klantenservice kan helpen.

VOOT duh FOH-toh en duh buh-STELL-guh-VAY-khuns too, soh-DAHT duh KLAHN-tuh-ser-vih-suh kahn HELP-un. Include the photo and order details so support can help.

Word by Word

Onze “Onze” means “our” in “Onze bestelling”. It comes before the noun to show that the order belongs to the speaker and others, so it is useful when referring to something shared.
bestelling “Bestelling” means “order” in “Onze bestelling”. It refers to the goods requested from the delivery service and can be used when checking or discussing an order.
is “Is” means “is” in “is bezorgd”. Together with “bezorgd”, it states that the order has been delivered; the form is used with the singular subject “Onze bestelling”.
bezorgd “Bezorgd” means “delivered” in “is bezorgd”. It describes the delivery status of the order, so it is useful when confirming whether an order has arrived.
maar “Maar” means “but” and introduces a contrast in “is bezorgd, maar een deel ... ontbreekt”. Use it when one fact is true but another problem follows.
een “Een” means “a” or “an” in “een deel”. It introduces one unspecified part before the singular noun “deel”, which is useful when identifying only part of something.
deel “Deel” means “part” in “een deel van de bestelling”. The phrase identifies a portion of the order rather than the complete order, and “deel van” is useful for describing a portion of something.
van “Van” means “of” in “een deel van de bestelling”. It links the part to the larger thing it belongs to, so “deel van” can describe part of an order or another whole.
de “De” means “the” in “de bestelling” and “de klantenservice”. It appears before these specific nouns when the speaker refers to a particular order or customer-service department.
ontbreekt “Ontbreekt” means “is missing” in “een deel van de bestelling ontbreekt”. It describes something that should be present but is not, which is useful when reporting a missing part of an order.
Controleer “Controleer” means “check” in the direct instruction “Controleer de bestelgegevens”. Use this form when telling someone to verify information before taking the next step.
bestelgegevens “Bestelgegevens” means “order details”. In “Controleer de bestelgegevens”, it refers to the information connected with the order, such as what was requested, and is useful when checking an order problem.
voordat “Voordat” means “before” in “voordat je contact opneemt met de klantenservice”. It introduces the action that should happen first, so it is useful for giving an order of steps.
je “Je” means “you” in “voordat je contact opneemt”. It identifies the person who should contact customer service, and it is useful when giving someone a direct instruction.
contact “Contact” means “contact” in “contact opneemt met de klantenservice”. Together, this expression means getting in touch with customer service; use it when communicating with a support department.
opneemt “Opneemt” contributes to “contact opneemt met de klantenservice”, which means “gets in touch with customer service”. The complete expression is useful when describing the action of contacting a support service.
met “Met” means “with” in “contact opneemt met de klantenservice”. It links the act of getting in touch to the person or service being contacted.
klantenservice “Klantenservice” means “customer service”. In “de klantenservice”, it refers to the department that helps customers with an order problem, so it is useful when requesting support.
tas “Tas” means “bag” in “De tas komt niet overeen”. It identifies the delivered bag that is being compared with the requested order, and it can be used when describing the package or container.
komt In “komt niet overeen met wat we hebben besteld”, “komt” contributes to the expression meaning “does not match”. The full expression is useful when comparing a delivered item with what was ordered.
niet “Niet” means “not” in “komt niet overeen”. It makes the statement negative and shows that the bag fails to match the requested order.
overeen “Overeen” contributes to “komt niet overeen met wat we hebben besteld”, meaning that the bag does not match what was ordered. This expression is useful when two things are being compared and found different.
wat “Wat” means “what” in “wat we hebben besteld”. It introduces the thing that was ordered, so it is useful when referring to an action or information without naming the exact item again.
we “We” means “we” in “we hebben besteld”. It refers to the people who placed the order and is useful when describing a shared action or request.
hebben “Hebben” means “have” in “we hebben besteld”. Together with “besteld”, it expresses that the speakers placed the order, and this pattern is useful for describing a completed action connected with the present situation.
besteld “Besteld” means “ordered” in “we hebben besteld”. It identifies what the speakers requested from the delivery service and is useful when comparing the order with what was delivered.
Maak “Maak” means “take” in the instruction “Maak een foto van de tas”. With “een foto”, it tells someone to create a photo, which is useful when documenting a delivery problem.
foto “Foto” means “photo” in “een foto van de tas”. It refers to visual evidence of the bag, and the phrase is useful when documenting an item for customer service.
zodat “Zodat” means “so that” in “zodat je het probleem duidelijk kunt uitleggen”. It introduces the purpose of taking the photo, so it is useful for connecting an action with its intended result.
het “Het” means “the” in “het probleem” and “it” in “het binnenkort opnieuw kan klaarmaken”. Before “probleem” it identifies a specific problem; before “kan klaarmaken” it refers back to the missing meal or item.
probleem “Probleem” means “problem” in “het probleem duidelijk kunt uitleggen”. It refers to the missing or incorrect delivery issue, and it is useful when explaining what needs to be fixed.
duidelijk “Duidelijk” means “clearly” in “het probleem duidelijk kunt uitleggen”. It describes how the problem should be explained, which is useful when giving support enough information to understand the issue.
kunt “Kunt” means “can” in “je het probleem duidelijk kunt uitleggen”. It expresses the ability or possibility to explain the problem, and the pattern is useful for saying what someone is able to do.
uitleggen “Uitleggen” means “explain” in “het probleem duidelijk kunt uitleggen”. It takes the problem as the information being explained, so it is useful when describing an issue to another person or service.
Zal “Zal” means “shall” or “will” in “Zal ik hun vragen ...?” Here it asks whether the speaker should take the action, which is useful when offering to handle a problem.
ik “Ik” means “I” in “Zal ik hun vragen” and “Ik zal ...”. It identifies the speaker as the person who may ask for the missing item or carry out the request.
hun “Hun” means “them” in “hun vragen om de ontbrekende maaltijd te sturen”. It identifies the people or service being asked, and it is useful when directing a request to another group.
vragen “Vragen” means “ask” in “hun vragen om de ontbrekende maaltijd te sturen”. Together, the expression asks another party to send something, so it is useful when making a request about a missing item.
om “Om” contributes to both “hun vragen om de ontbrekende maaltijd te sturen” and “om het ontbrekende item vragen”. In these expressions it introduces what is being requested, so it is useful when asking for an item or an action.
ontbrekende “Ontbrekende” means “missing” in “de ontbrekende maaltijd” and “het ontbrekende item”. It describes the meal or item that was expected but was not delivered, so it is useful when identifying what needs to be sent.
maaltijd “Maaltijd” means “meal” in “de ontbrekende maaltijd”. It identifies the food that should be sent, and it is useful when specifying exactly what is missing from a delivery.
te “Te” marks the infinitive in “om de ontbrekende maaltijd te sturen”. It connects the requested action to “vragen om”, so the phrase means asking someone to send the meal.
sturen “Sturen” means “send” in “de ontbrekende maaltijd te sturen”. It describes the action requested from the delivery service and is useful when asking for a missing item to be sent.
Vraag “Vraag” means “ask” in the instruction “Vraag eerst om het ontbrekende item”. It gives direct advice about the first action to take when something is missing from an order.
eerst “Eerst” means “first” in “Vraag eerst om het ontbrekende item”. It places this request before the other possible steps, so it is useful when setting priorities.
item “Item” means “item” in “het ontbrekende item”. It refers generally to the particular thing missing from the delivery and is useful when the exact type of product is not repeated.
als “Als” means “if” in “als iedereen kan wachten”. It introduces the condition for asking for the missing item first, which is useful when advice depends on a situation.
iedereen “Iedereen” means “everyone” in “als iedereen kan wachten”. It refers to all the people involved in the meal, so it is useful when a decision affects the whole group.
kan “Kan” means “can” in “iedereen kan wachten”. It expresses whether waiting is possible for everyone, which is useful when deciding whether a replacement can be requested.
wachten “Wachten” means “wait” in “iedereen kan wachten”. It describes delaying the meal until the missing item arrives and is useful when discussing timing.
app “App” means “app” in “De app zegt ...”. It identifies the application providing information about the order, which is useful when referring to a digital delivery update.
zegt “Zegt” means “says” in “De app zegt dat ...”. It introduces information reported by the app, so it is useful when explaining what a message or source indicates.
dat “Dat” means “that” in “De app zegt dat de keuken ...”. It introduces the information reported by the app and is useful for connecting a statement with what it says.
keuken “Keuken” means “kitchen” in “de keuken het binnenkort opnieuw kan klaarmaken”. It identifies the place or team preparing the replacement meal, so it is useful when discussing food preparation.
binnenkort “Binnenkort” means “soon” in “het binnenkort opnieuw kan klaarmaken”. It indicates that the preparation is expected in the near future, which is useful when discussing a replacement’s timing.
opnieuw “Opnieuw” means “again” in “het opnieuw kan klaarmaken”. It shows that the meal will be prepared another time after the first delivery problem, so it is useful when repeating a preparation.
klaarmaken “Klaarmaken” means “prepare” in “het opnieuw kan klaarmaken”. It describes making the replacement meal ready, and it is useful when discussing food that needs to be prepared again.
Zorg “Zorg” contributes to the instruction “Zorg ervoor dat het nog in goede staat kan aankomen”, meaning “make sure that it can still arrive in good condition”. Use this construction when asking someone to verify an important condition.
ervoor “Ervoor” is part of the fixed expression “Zorg ervoor dat ...”. In that expression it introduces the condition that should be ensured, so it is useful when asking someone to make certain that something happens.
nog “Nog” means “still” in “het nog in goede staat kan aankomen”. It shows that arriving in good condition must remain possible despite the delay, which is useful when discussing a continuing condition.
in “In” means “in” in “in goede staat”. Together with “staat”, it describes the condition in which something arrives, so it is useful when assessing the condition of a delivery.
goede “Goede” means “good” in “in goede staat”. It describes the desired condition of the item on arrival, which is useful when requesting that a delivery remain undamaged or suitable.
staat “Staat” means “condition” in “in goede staat”. The phrase describes how the item arrives rather than where it arrives, so it is useful when discussing its quality or physical condition.
aankomen “Aankomen” means “arrive” in “kan aankomen”. It describes the replacement reaching the recipients, and it is useful when discussing whether a delivery will reach someone successfully.
beleefd “Beleefd” means “politely” in “beleefd om het ontbrekende item vragen”. It describes the manner of making the request, which is useful when communicating respectfully with customer service.
Voeg “Voeg” contributes to the instruction “Voeg de foto en de bestelgegevens toe”, meaning “include or add the photo and order details”. Use this form when telling someone to attach information to a request.
en “En” means “and” in “de foto en de bestelgegevens”. It joins the two pieces of information that should be included, so it is useful when listing items together.
toe “Toe” is the particle in “Voeg de foto en de bestelgegevens toe”. Together, “Voeg ... toe” means “add” or “include”, and it is useful when attaching supporting information to a message.
helpen “Helpen” means “help” in “zodat de klantenservice kan helpen”. It describes the support customer service can provide after receiving the photo and order details, so it is useful when explaining the purpose of sending information.

Grammar Points

voordat + bijzin

Controleer de bestelgegevens voordat u contact opneemt met de klantenservice.

kon-troh-LAIR duh buh-STELL-guh-VAY-khuns vohr-DAHT ew KON-tahkt op-NAYMT met duh KLAHN-tuh-ser-vih-suh.

Check the order details before you contact customer service.

In een bijzin met voordat staat het vervoegde werkwoord achteraan: contact opneemt.

zodat + bijzin

Maak een foto zodat iedereen het probleem duidelijk kan uitleggen.

MAHK un FOH-toh soh-DAHT EE-duh-RAYN uht proh-BLAYM DOY-duh-luck kahn OYT-lekh-un.

Take a photo so that everyone can explain the problem clearly.

Zodat leidt een doelzin in; het werkwoord of de werkwoordgroep staat achteraan.

Dutch Vocabulary

besteld verb
buh-STELT ordered
bestelgegevens noun
buh-STELL-guh-VAY-khuns order details
bestelling noun
buh-STELL-ing order
bezorgd verb
buh-ZORKT delivered
contact opneemt verb
KON-tahkt op-NAYMT contacts
Controleer verb
kon-troh-LAIR check
deel noun
dayl part
klantenservice noun
KLAHN-tuh-ser-vih-suh customer service
komt niet overeen verb
KOHMT neet oh-vuh-RAYN does not match
ontbreekt verb
ont-BRAYKT is missing
tas noun
TAHSS bag
voordat conj
vohr-DAHT before

Quiz

Spelling

Tap the letters to spell the word.

is missing

Show Answerontbreekt

delivered

Show Answerbezorgd

before

Show Answervoordat

check

Show AnswerControleer