Checking an unfamiliar statement charge | Learn Chinese in English

Chinese lesson set in a contemporary Shanghai everyday setting: At a banking support desk, one adult asks about an unfamiliar statement charge and agrees to check receipts before opening a formal dispute..

EN → ZH / Level: B2

10 minutes free every day

Continue audio lessons in the app

Word explanations appear automatically in sync with the audio.

No login required · synced translations · playback with the screen locked

Choose your learning language and open this lesson in the app.

Kotobridge app audio lesson and word notes

About This Lesson

Use Checking an unfamiliar statement charge to practice Chinese conversation, pronunciation, vocabulary, grammar, and quizzes.

Dialogue

A

我注意到对账单上有一笔我不认识的扣款。

Wǒ zhùyì dào duìzhàngdān shàng yǒu yì bǐ wǒ bú rènshi de kòukuǎn. I noticed a charge on my statement that I don't recognize.
B

我们核对商户描述后,可以发起争议。

Wǒmen héduì shānghù miáoshù hòu, kěyǐ fāqǐ zhēngyì. We can open a dispute after we check the merchant description.
A

描述很模糊,所以我看不出这笔扣款来自哪里。

Miáoshù hěn móhu, suǒyǐ wǒ kàn bù chū zhè bǐ kòukuǎn láizì nǎlǐ. The description is vague, so I can't tell where it came from.
B

有些支付处理商使用的名称,和顾客看到的店名不一样。

Yǒuxiē zhīfù chǔlǐshāng shǐyòng de míngchēng, hé gùkè kàndào de diànmíng bù yíyàng. Some processors use a name that looks different from the shop customers see.
A

在提交正式争议之前,我会查看最近的收据。

Zài tíjiāo zhèngshì zhēngyì zhīqián, wǒ huì chákàn zuìjìn de shōujù. I'll check my recent receipts before filing a formal dispute.
B

如果你认出这笔扣款,就可以避免延误。

Rúguǒ nǐ rènchū zhè bǐ kòukuǎn, jiù kěyǐ bìmiǎn yánwù. That can prevent delays if you recognize the charge.
A

如果还是不清楚,我希望对这笔交易进行调查。

Rúguǒ háishì bù qīngchu, wǒ xīwàng duì zhè bǐ jiāoyì jìnxíng diàochá. If it still isn't clear, I want the transaction investigated.
B

我们会记录你的疑虑,并开始审核。

Wǒmen huì jìlù nǐ de yílǜ, bìng kāishǐ shěnhé. We'll document your concern and start the review.

Sentence explanations

  1. 我注意到对账单上有一笔我不认识的扣款。

    I noticed a charge on my statement that I don't recognize.

    我
    I; me
    注意到
    notice
    对账单
    statement; account statement
    上
    on; on top of
    有
    there is; have
    一笔
    one transaction or charge
    不认识
    do not recognize
    扣款
    charge; deduction
    More detail

    我 means “I” here, the speaker as the experiencer of the noticing. It is the first-person singular pronoun. The object form is also 我 in Mandarin: 他看见我 means “He saw me.” 注意到 means “noticed” here. The base verb is 注意, “to pay attention to” or “to notice”; 到 completes the result-oriented verb and presents the noticing as successfully reaching the relevant fact. 我注意到…… is a reusable pattern meaning “I noticed that …” or “I noticed …”: 我注意到门开着。 — “I noticed that the door was open.” 对账单 is “account statement” here, the document on which the charge appears. It is a noun phrase: 对账 refers to checking or reconciling accounts, while 账单 means “bill” or “statement.” Because the full phrase names a financial statement, it is more specific here than a general document. 上 means “on” in this use. After a document or surface noun, X上 can locate something on or in that document or surface: 表格上有一个名字。 — “There is a name on the form.” The locative meaning comes from the combination with 对账单, not from 上 alone being a general translation of every English “on.” 有 means “there is/are” in this sentence. The pattern 地点 + 有 + 名词 presents something as existing or being present at a location: 桌上有一本书。 — “There is a book on the table.” In this pattern, 有 introduces the charge found on the statement; it is not the possession meaning “have.” 一笔 means “one transaction or charge.” 笔 is the measure word commonly used for a financial transaction, payment, income, or expense, so 一笔扣款 refers to one charge as a transaction. 一 is the numeral “one” here, and 笔 supplies the appropriate measure for the financial item; the phrase does not mean merely that the item is indefinite. 不认识 means “do not recognize” here. The verb 认识 means “to know” or “to recognize,” especially to recognize a person, name, or identifiable thing; 不 negates it. In this sentence, the speaker cannot identify the charge, rather than simply saying that the speaker lacks general knowledge. For example, 我不认识这个名字。 — “I don’t recognize this name.” 扣款 means “charge” or “deduction” here. It names money taken from an account, and can function as a noun in 一笔扣款. The first character 扣 has the idea of taking off or deducting, while 款 relates to a sum of money; together they form the financial term “debit/charge.” In the supplied sentence, it is the item that appears on the statement and is not recognized. Together, 我注意到 establishes that the speaker noticed something, 对账单上有一笔扣款 says that one charge is present on the statement, and 我不认识的 modifies that charge: it is a charge that the speaker does not recognize. The complete meaning is: “I noticed a charge on my statement that I don’t recognize.”

  2. 我们核对商户描述后,可以发起争议。

    We can open a dispute after we check the merchant description.

    我们
    we
    核对
    check; verify
    商户
    merchant
    描述
    description
    后
    after
    可以
    can; be able to
    发起
    initiate; open
    争议
    dispute
    More detail

    我们 means “we” here: the speaker includes themself and at least one other person. Chinese pronouns do not change for subject gender, and 我们 is the plural form; the singular counterpart is 我. Example: 我们一起看。 — “We’ll look together.” 核对 means to check something carefully against information, often to verify that it is correct. It is a verb and is commonly followed by the item being checked, as in 核对姓名 — “check the name.” It is more specific than simply looking at something: 看 means “look/read,” while 核对 emphasizes verification. 商户 means “merchant” or “business accepting or providing the transaction.” It is a noun. In this sentence it identifies whose description is being checked. Example: 请联系商户。 — “Please contact the merchant.” 描述 means “description.” Here it is the noun that follows 商户, forming 商户描述, “merchant description.” The same word can also be used as a verb meaning “to describe,” depending on its position and context. Example: 描述不清楚。 — “The description is unclear.” 后 means “after” when it follows an action or event. The pattern 动词/短语 + 后 places the later action after that earlier action: 核对商户描述后 means “after checking the merchant description.” Chinese commonly puts this time expression before the main clause. Example: 吃饭后再走。 — “Leave after eating.” 可以 means “can” or “be allowed to” in this sentence. It comes before the action 发起争议 and expresses that opening a dispute is possible or permitted under the stated condition. Example: 现在可以提交。 — “It can be submitted now.” 发起 means “to initiate” or “to open” an action or process. It is a verb that normally takes the action or process being started, here 争议. Unlike 开始, which can describe something beginning generally, 发起 emphasizes actively initiating it. Example: 用户可以发起申请。 — “The user can initiate an application.” 争议 means “dispute.” Here it is the noun object of 发起, producing 发起争议, “open/initiate a dispute.” As a noun, it refers to the dispute process or matter; it is not the person who raises it. Example: 双方存在争议。 — “There is a dispute between the two sides.” Together, 核对商户描述后 sets the condition and time: after the merchant description has been checked. 可以发起争议 then states that opening a dispute is possible. The whole utterance means: “We can open a dispute after we check the merchant description.”

  3. 描述很模糊,所以我看不出这笔扣款来自哪里。

    The description is vague, so I can't tell where it came from.

    描述
    description
    很模糊
    very vague
    所以
    so; therefore
    看不出
    cannot tell
    这
    this
    扣款
    charge; debit
    来自
    come from
    哪里
    where
    More detail

    描述 means “description.” It is a noun here, referring to the text or label associated with the transaction. A useful related verb is 描述, “to describe”; Chinese uses the same form as both a noun and a verb, with its role determined by context. 很模糊 says that something is “very vague.” 模糊 is a descriptive word meaning unclear or indistinct, and 很 commonly marks a high degree before a description. Example: 这个名字很模糊。 — “This name is very unclear.” 所以 means “so” or “therefore.” It introduces the result of the preceding situation. Here, the vague description is the reason that the speaker cannot identify the source. 看不出 means “cannot tell” or “cannot discern.” It is built from 看 (“look” or “see”) plus 不出, which marks an inability to perceive or determine something from the available information. This is not simply physical inability to see: in this sentence it means that the speaker cannot work out the answer. Compare 看得出 (“can tell/one can discern”), the positive counterpart. 这 is the demonstrative “this.” In 这笔扣款, it points to the particular charge being discussed. The classifier 笔 comes between the demonstrative and the noun; 这笔 is a common way to refer to a particular sum or transaction. 扣款 means “charge” or “debit,” the taking of money from an account. It is a noun here. The word can be useful in payment contexts, as in 这笔扣款 — “this charge.” 来自 means “come from” or “originate from.” It identifies a source or origin, rather than merely describing movement toward a place. Example: 这封邮件来自银行。 — “This email came from the bank.” 哪里 means “where.” In 来自哪里, it asks for the source or origin. Chinese keeps this question word inside the clause after 看不出; it does not move it to the front as English often does in a direct question. For example, 我不知道他住在哪里。 means “I don’t know where he lives.” The whole structure is 描述很模糊,所以我看不出这笔扣款来自哪里: “The description is very vague, so I can’t tell where this charge came from.” 我 is the speaker, 看不出 expresses the inability to determine the answer, and 这笔扣款来自哪里 is the embedded question whose answer cannot be determined.

  4. 有些支付处理商使用的名称,和顾客看到的店名不一样。

    Some processors use a name that looks different from the shop customers see.

    有些
    some
    支付处理商
    payment processor
    使用
    use
    名称
    name
    顾客
    customer
    看到
    see
    店名
    shop name
    不一样
    different
    More detail

    有些 means “some” or “a certain subset of,” without stating an exact number. It commonly comes before a noun phrase: 有些顾客会查看收据。 — “Some customers check the receipt.” 支付处理商 is a compound noun meaning “payment processor”: 支付 relates to payment, and 处理商 is a party that processes or handles something. In this sentence it is the actor of the later action. The compound is not a general word for every business involved in a payment; it specifically identifies the processing party here. 使用 means “to use.” It is a useful general verb and does not change form for person, number, or tense in this sentence. Here, 支付处理商使用的名称 is a noun phrase meaning “the name that payment processors use”: the clause before 的 modifies the noun after it. Example: 我使用这个应用。 — “I use this app.” 名称 means “name,” with a somewhat formal or administrative tone. It is the thing being used in the modifying clause. A more everyday word for “name” can be 名字, but 名称 is natural when referring to an official, displayed, or recorded name. 顾客 means “customer” or “customer(s).” Chinese nouns normally do not show singular versus plural by changing form; the surrounding context determines whether it refers to one customer or more than one. Example: 顾客看到了收据。 — “The customer saw the receipt.” 看到 means “to see” or “to notice.” It combines 看 (“look/watch/see”) with 到, which marks reaching the result of seeing: the person actually perceives what is being looked at. In 顾客看到的店名, the whole clause means “the shop name that customers see.” Example: 我看到了一笔扣款。 — “I saw a charge.” 店名 is a compound noun meaning “shop name” or “store name”: 店 is “shop/store” and 名 contributes “name.” Here it is the name visible to the customers, not necessarily the name used by the processor in its records. 不一样 means “not the same” or “different.” The pattern A 和 B 不一样 compares A and B and says that they differ. Example: 这两个名称不一样。 — “These two names are different.” 不一样 is a comparison of identity or form; it does not by itself say which one is correct or why they differ. Putting the structure together, 有些支付处理商使用的名称 is “the name that some payment processors use.” 顾客看到的店名 is “the shop name that customers see.” The sentence compares these two names with 不一样, yielding: “Some processors use a name that looks different from the shop name customers see.” The Chinese states that the names are different; the fixed translation presents the same contrast from the customer’s visual perspective.

  5. 在提交正式争议之前,我会查看最近的收据。

    I'll check my recent receipts before filing a formal dispute.

    在 … 之前
    before …
    提交
    submit; file
    正式
    formal
    争议
    dispute
    我会
    I will
    查看
    check; look at
    最近
    recent; most recent
    收据
    receipt
    More detail

    在 … 之前 surrounds the event that must happen first. Here, 在提交正式争议之前 means “before filing a formal dispute”: the checking happens earlier than the filing. This is a reusable time pattern: 在 + event + 之前. Example: 在出门之前,我会锁门。 — “Before leaving, I will lock the door.” 提交 means to submit something, and in this sentence it naturally means to file a dispute. Its useful pattern is 提交 + document/application/request. Example: 她提交了申请。 — “She submitted the application.” The form 提交 is not marked for past or future by itself; 会 later in the sentence supplies the future-oriented meaning here. 正式 describes something official or formal. It modifies 争议 here, so 正式争议 is “formal dispute.” It can also modify other nouns, as in 正式文件 — “official document.” 争议 is a dispute or contested matter. As a noun, it names the matter being filed; it is not itself the action “to file.” The action is 提交. 我会 consists of 我 (“I”) and 会, which here expresses a future intention or expected action: “I will.” 会 can also express ability or likelihood in other contexts, so its meaning depends on the surrounding construction. Example: 我会检查。 — “I will check.” 查看 means to check, inspect, or look at something deliberately. It is a verb that commonly takes an object directly, as in 查看记录 — “check the records.” Here its object is 最近的收据. 最近 means “recent” in this context. Before a noun, it identifies something from the near past: 最近的消息 means “the latest/recent news.” It can also refer to time more generally in other constructions, but here it modifies the receipts. 收据 means “receipt,” the record or proof of a purchase or payment. The noun is pluralized by context in the English translation; Chinese does not require a separate plural ending here. The fixed translation identifies these as the speaker’s recent receipts, although the Chinese wording does not add a separate possessive marker. Together, 我会查看最近的收据 means “I’ll check my recent receipts.” Placing it after 在提交正式争议之前 gives the complete meaning: “I’ll check my recent receipts before filing a formal dispute.”

  6. 如果你认出这笔扣款,就可以避免延误。

    That can prevent delays if you recognize the charge.

    如果
    if
    你
    you
    认出
    recognize
    这笔
    this one (for a transaction)
    扣款
    charge
    就可以
    then can
    避免
    avoid; prevent
    延误
    delay
    More detail

    如果 introduces a condition: “if …”. A reusable pattern is 如果 + condition, result, as in 如果下雨,我们就不出门。 — “If it rains, we won’t go out.” 你 means “you.” It is a second-person pronoun and does not change for singular versus plural in this form; context determines whether it addresses one person or more than one. 认出 means “recognize” or “identify successfully.” The verb 认 can mean “recognize” or “acknowledge,” while 认出 emphasizes reaching the result of identifying someone or something. Example: 我认出了那个人。 — “I recognized that person.” 这笔 combines the demonstrative 这 (“this”) with 笔, a classifier commonly used for sums of money or financial transactions. It is not by itself a noun meaning “charge”; the following noun supplies that meaning here. Thus 这笔扣款 means “this charge.” 扣款 means “charge” or “deduction” in this sentence: money taken from an account. It can function as a noun, as it does here, and it can also be used as a verb in other contexts, such as 系统会自动扣款。 — “The system will deduct the payment automatically.” 就可以 means “then can” or “can therefore.” 可以 expresses permission or possibility/ability depending on context; here, with 就 after the condition, it marks the result that becomes possible once the condition is met. The pattern 如果……,就可以…… means “if …, then it becomes possible to ….” 避免 means “avoid” or “prevent.” It describes stopping an unwanted event from happening, rather than merely dealing with it afterward. Example: 提前确认可以避免错误。 — “Confirming in advance can prevent mistakes.” 延误 means “delay” or “a delayed occurrence.” In this sentence it is the unwanted result being prevented. Example: 大雪造成了延误。 — “Heavy snow caused a delay.” Together, 如果你认出这笔扣款 means “if you recognize this charge.” 就可以避免延误 gives the result: recognizing it makes avoiding delays possible. The whole utterance therefore means: “That can prevent delays if you recognize the charge,” with the Chinese condition placed before its result.

  7. 如果还是不清楚,我希望对这笔交易进行调查。

    If it still isn't clear, I want the transaction investigated.

    如果
    if
    还是
    still
    不清楚
    unclear
    我希望
    I want
    对
    regarding
    这笔
    this unit of
    交易
    transaction
    进行
    carry out
    调查
    investigate
    More detail

    如果 introduces a condition: “if …”. The conditional clause comes first here, and the result clause follows it. Reusable pattern: 如果 + condition, result. Example: 如果下雨,我们不出门。 — “If it rains, we won’t go out.” 还是 means “still” here: the situation remains unchanged up to the relevant point. It is placed before the predicate 不清楚. In other contexts, 还是 can also occur in choice questions, but that is not its function in this sentence. 不清楚 means “not clear” or “unclear”. 清楚 is the positive form, meaning “clear”; 不 places the negation directly before it. The phrase describes the situation or information as lacking clarity, without specifying a particular cause. 我希望 means “I hope/want” with 我 as the subject. 希望 is the verb “to hope” or “to wish for”; in this sentence it introduces the speaker’s desired action. A reusable pattern is 我希望 + action, for example 我希望明天出发。 — “I hope to leave tomorrow.” 对 marks the object that an action is directed toward or concerns. Here it introduces 这笔交易, the matter to be investigated. It does not by itself mean that the object is physically located somewhere. 这笔 combines the demonstrative 这 (“this”) with the measure word 笔, which is commonly used for transactions and other sums or entries of money. 这 identifies something as “this,” while 笔 is the classifier; the phrase does not independently state a numeric count. 交易 means “transaction” or “deal.” It is a noun here, and 这笔交易 means “this transaction.” The earlier context also uses 这笔扣款 (“this charge”), showing the same classifier pattern with a different money-related noun, but the present sentence specifically refers to a transaction. 进行 means “carry out” or “conduct.” It is commonly used before an action noun in a relatively formal pattern: 进行 + action noun. Here it connects the intended action with 调查, rather than meaning “investigate” by itself. 调查 means “investigation” as a noun in this combination, while it can also function as a verb meaning “to investigate.” In 进行调查, the structure is literally “conduct an investigation,” a common way to express investigating something. Example: 我们正在调查这个问题。 — “We are investigating this issue.” Together, 如果还是不清楚 means “if it is still unclear.” 我希望对这笔交易进行调查 means “I want the transaction investigated,” more literally “I hope/want to conduct an investigation into this transaction.” The whole utterance therefore says: “If it still isn’t clear, I want the transaction investigated.”

  8. 我们会记录你的疑虑,并开始审核。

    We'll document your concern and start the review.

    我们
    we
    会
    will
    记录
    document
    你的
    your
    疑虑
    concern
    并
    and
    开始
    start
    审核
    review
    More detail

    我们 means “we” here. It is the first-person plural pronoun: the speaker refers to a group that includes the speaker, while the exact membership of that group is not specified. 我 means “I,” and 他们 means “they,” referring to people outside the speaker’s group. 会 comes after the subject and indicates an expected or planned action here: “will.” It is a modal verb, so the following verb remains in its basic form. For example, 我们会联系你。 means “We will contact you.” 记录 is the verb “to document” or “to record.” It can describe writing down or formally keeping information. In this sentence, it takes 你的疑虑 as what will be documented. 你的 means “your.” 你 is “you,” and 的 marks the relationship between the possessor and the following noun. The pattern 你的 + noun is reusable: 你的问题 means “your question.” 疑虑 is a noun meaning “concern” or “misgiving.” It refers here to the concern being documented. It is more specific than a general 问题 (“problem” or “question”) when the focus is worry or doubt. 并 connects the two coordinated actions and means “and,” with the sense that the second action is also part of the stated plan. The pattern verb phrase + 并 + verb phrase links actions performed by the same understood subject. 开始 is the verb “to start” or “to begin.” It is followed here by the activity that begins: 审核. For example, 我们开始调查。 means “We begin an investigation” or “We start investigating,” depending on context. 审核 is the verb “to review” or “to examine officially.” It commonly describes checking something in a formal or procedural way. In this sentence, it is the activity that will be started; the sentence does not specify what material is being reviewed. Together, 我们会记录你的疑虑 means “We will document your concern.” 并开始审核 adds a second planned action, “and start the review.” The complete utterance is therefore: “We’ll document your concern and start the review.”

Grammar Points

来自 + 名词

扣款来自支付处理商。

Kòukuǎn láizì zhīfù chǔlǐshāng.

The charge comes from the payment processor.

来自表示来源,后面直接接表示来源的人或事物。

看不出 + 名词

看不出店名。

Kàn bù chū diànmíng.

I can't make out the shop name.

看不出表示无法辨认或判断,后面直接接名词。

Chinese Vocabulary

对账单 noun
duìzhàngdān statement

我注意到对账单上有一笔我不认识的扣款。

发起争议 phrase
fāqǐ zhēngyì open a dispute

我们核对商户描述后,可以发起争议。

核对 verb
héduì check; verify

我们核对商户描述后,可以发起争议。

看不出 phrase
kàn bù chū cannot tell; cannot make out

描述很模糊,所以我看不出这笔扣款来自哪里。

扣款 noun
kòukuǎn charge; debit

我注意到对账单上有一笔我不认识的扣款。

来自 verb
láizì come from

描述很模糊,所以我看不出这笔扣款来自哪里。

描述 noun
miáoshù description

我们核对商户描述后,可以发起争议。

名称 noun
míngchēng name

有些支付处理商使用的名称,和顾客看到的店名不一样。

模糊 adj
móhu vague; unclear

描述很模糊,所以我看不出这笔扣款来自哪里。

商户 noun
shānghù merchant

我们核对商户描述后,可以发起争议。

支付处理商 noun
zhīfù chǔlǐ shāng payment processor

有些支付处理商使用的名称,和顾客看到的店名不一样。

注意到 verb
zhùyì dào notice

我注意到对账单上有一笔我不认识的扣款。

Quiz

Spelling

Tap the letters to spell the word.

open a dispute

Show Answer发起争议

payment processor

Show Answer支付处理商

come from

Show Answer来自

vague; unclear

Show Answer模糊